Using FaceTime in a Customer Service Center

My company has an idea to utilize Face Time in our customer service center utilizing the iPad 2. Is it possible to have a single number/id dedicated to Face Time that allows for mulitple conversations at one time? If so, how can this be set up?

The way I have seen it done is that you have iPhones and you route the call to it from your switchboard and then you activate facetime once both parties are connected.

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Contact phone number for Customer Service Center in Wallingford CT

Hello,
Does anyone have a contact phone number for the customer service center in Wallingford, CT. I sent them a letter back on May 17, 2014 and have not heard anything. I called the general customer service phone number on June 7 to follow-up and they did not have any record of my letter being received or reviewed. I have a major issue with Verizon cancelling my unlimited data in error and I am giving Verizon one last chance to work with me on this issue before I switch providers. You would think that they would have the decency to at least respond to someone who has been a loyal customer for over 20 years and who has gone through the trouble of drafting a formal letter and mailing it (since nobody would give me an email address). Please reply with any suggestions.
Thanks.

Did you put in an inactive pricing request to restore the unlimited data within 14 days of the change? If you upgraded under contract then the data plan change would be valid.

Need to contact customer service center

According to mail, apple ltd put the iphone to my mail in the United States, but in the letter I told you send the iphone to China,I'll take all the expenses, please contact express company and send the iphone to China. i can not contanct customer service center now, please tell them,
<Edited by Host>

As Tim said, Apple will not ship a repaired US iPhone to any location outside of the US. You will need to contact a co-worker, friend or relative to get the iPhone from the place to which it was delivered and ship it to you in China. Apple cannot help you further with this issue.
And since, again as Tim said, we are all just fellow users here, it is a very bad idea to post personal information such as your repair ID in these forums. Such information could be abused.
Regards.

How to use standard APIs for customized services

Hello,
I try to use IUserMappingService which has some hard coded paths to services (user mapping service). However sys admin customized the services location and it's impossible to use standard SAP libraries. For example, the standard library has a path: "com/sapportals/portal/prt/service/usermapping", but a customized path is "com/sap/portal/pdk/srv/usermapping". When I run this iView, I am getting a message: Caused by: java.lang.NoClassDefFoundError: com/sapportals/portal/prt/service/usermapping/IUserMappingService
Please advise.
Thanks,
Yan

I guess i know what the problem is. How have you given a reference to the UM service in the portalapps.xml file ??
I think you would have given the reference as "UserMapping". Now the PRT will look for this particular service and in the portalapps.xml of this service the ClassName would be defined as com.sapportals.portal.prt.service.UserMapping, which the PRT is not able to find.
You can try giving the FQN in the service reference, but i doubt it will work because the PRT will still look for the above class name at the predefined location.
Regards, Akhilesh

Using beasvc to run custom services

We have a service which has not been converted to run under weblogic. Can this service be run as an NT service using beasvc. I.e., beasvc -install -cmdLine:MyService -cmdline:-classpath @D:\myClasspath.txt com.mycompany.mypackage.myService
The install works fine, but when trying to start the service, it fails. I'm only guessing that this might be possible...

For any Java class installation as NT/2K
service try this package. It works fine -
I use it for my own WlPingLoggerJava class.
JavaService - License
Copyright (c) 2000, Alexandria Software Consulting
see http://www.alexandriasc.com/index.html
--michael

Terrible Sony Customer Service

Hi,
I am posting this message here as a first step to create awareness regarding Sony's awful customer service. I stay in Toronto, Canada. My laptop's screen had issues with it and so I wanted to send it in for repair.
I called Sony and they told me they would have a box sent to me which I could use to send them my laptop. As it turned out, the delivery company they used lost the box. Since, I am a research student, I need use of my laptop all the time and not wanting to waste more time, I decided to drop the laptop off at a Sony Repair Center. I call their customer service number and I ask them where I can drop it off. They gave me the following address: 115 Gordon Baker Road Toronto, Ontario. In order to ensure, my trip was not a waste, I decided to call their number associated with this address and ensure that they received laptops for repairs. I called their number, and a lady picked up. Our conversation went as follows:
Me: Hi, I have a laptop which I wished to ... and before I could complete my question or go any further;
Lady: That is technical support transferring
So, I hung up since I was not interested in talking to the call center guys again as I had just finished talking to them anyway. I call again hoping to be answered with more politeness and patience. This is how the conversation went:
Me: Hi, I just want to know if you accept ..
Lady: Hung up
And no matter when I call, it would be the same lady. I was so frustrated that I called the call center again and again asked them for a service center address. This time, the customer service representative gives me a different address. I go there and drop off the laptop. I am told definitely within 10-12 days your laptop will be repaired.
Called them after a week and was told they were awaiting shipment of the screen. Part would certainly arrive by next week. Called again in week 3 and was said part would certainly arrive in week4. I told them to give me a definitive date by which the part would arrive at which they say they have no clue. I said you must have atleast a tracking number for the shipment, what kind of a company ships something without a tracking number. So use that number and give me an date and then add the number of days technician needs and give me a final date. Sorry, don't have a tracking or shipment number. But definitely by next week the part will arrive and a technician will call you asap.
Called again week 4, and this time part was to arrive by end of the week for sure. And when part arrived I would certainly receive a call from the technician who would immediately begin work on the laptop. Never received a single call. So, I call again at end of week 4 and this is how the conversation went:
Me: Hi, this is my reference number .... What is the status of my laptop repair?
Rep: Oh, the part arrived yesterday. Your laptop would be ready for pickup by next week.
Me: You told me you would have a technician call me back as soon as you receive the part. From 10 days your repair time has gone to 1 month. What are you doing about that? (And by the way I called on a Friday morning ). Why can't you have it repaired by tomorrow (They are open Saturdays)?
Rep: Sorry, but the technicians don't work on weekends.
( By exactly which definition is Thursday and Friday a weekend, God alone knows.)
Rep: I will tell the technician about your emergency and would see to it that your order gets looked after.
Me: Ok
At this point I was really angry. So, I called Sony Vaio Customer Support and lodged a complaint against their customer service. They tell me I will receive a call back from them.
I call again that evening. Rep read me the exact same script as before. I am like you already said that in the morning, so is the technician working on my laptop yet or not. Rep says your laptop would be certainly ready by next week. No other response.
Now I was at my wits end. They will simply not take the matter seriously, I did not receive any call back from them. So I call their Sony Vaio Customer Support again. I am talking to the rep and instead of helping me and taking me seriously, he has the audacity to say: We have a lot of Sony promotions going on, would you like to receive the offers by email? I am going in my head, is this guy serious!!!!!!!!!!!!!!! Then I ask him to connect me to someone with more authority as I am fed up of being lied to and he makes me wait 15 minutes. The new guy says the exact same thing and he is like we can only handle complaints within USA since you are in Canada, the Canadian Complaint Center will call you back within one to two business days -- Meaning not before Tuesday next week. I am like why wont you simply give me their number and I will call them. He is like we don't have that number and kept apologizing,
Conclusion:
Never purchase Sony products again as they take customer loyalty for granted.
Have zero (I would go further to say negative respect) for customer's needs and very poor and pathetic after sales care.
Have rude and insensitive customer service agents who have no idea regarding the gravity of a situation.
And most amazingly, funny and I would say lousy management if they don't have a clue as to how to contact their customer service center in Canada.
And even yet I still await my poor laptop's return. I had better expectations from Sony but they have done absolutely nothing to live up to those.
If anybody else here has faced a similar problem and found a way to deal with these people, please do share it with me. Your time and help are appreciated.
Regards,
a very unhappy customer

I was raised on Sony products, my family has always held their products in high regard. Thats why when got the chance to purchase a new Bravia and Sony BD system I picked it up as fast as I could get to the store.
18 months later and the HDMI output no longer works, only audio half the time/nothing the other half, wont sync with my TV anymore, pretty much useless............hey speaking of useless, Sony's 1 year parts and labour warranty is incredibly useless. If something were to go wrong within the first year it most likely happened right out of the box, and that would be covered by a simple exchange.
Do not purchase a BD system from Sony YOU WILL REGRET IT!!!!!
I'm out $1000 now, and I could fix it I guess, but after paying all that less than 2 years ago and with the prices as low as they are now it would not be worth the repair. I think it's time for me to start a new relationship with another consumer electronic manufacturer.
Good bye Sony, you once stood for Quality, now I think youre too busy trying to come up with DRM. GET BACK TO YOUR CORE COMPETENCIES BEFORE YOU LOSE ALL BRAND EQUITY!!!!

HT1937 my headphone have some problems ,but your Customer service staff cant solve the problem for me ,my iphone5s in within warranty period

apple inc:
              how are you . i am a buyer from chengdu city of china ,i bought the iphone5s in February ,2014. i have used five months ,suddenly ,my iphone5s have some problems with the headphone.the main cause is the sound of the headphone is becoming smaller and smaller ,then i took it to apple Customer service center to check it ,at last ,they told me that some liquid get into the headphone of my iphone5s ,i am very angery to hear that ,i havenever got liquid into the headphone,and my iphone never touch any liquid.so that they canot mend the iphone for me .
             this is the question what i meet now ,i hope you can give me a solution ,because the result is not made by me .i hope i can get your company reply as soon as possible.
                      thanks
              zhaolong
          chengdu city,in sichuan province ,in china
            phone:13540823419
            email:[email protected]

hi:
friend,thanks for your reply ,can you tell me how to contact apple inc sercer?i am looking forward to your reply
thanks

Skype Account as Customer Service hotline for busi...

Hi Skype Customer Service,
I have previously sent an email, about two weeks ago, regarding the use of Skype as a customer service hotline- however, we have no received any feedback.
If we could get some assistance, it would be greatly apprpecaited.
Our company would like to use Skype as a customer service tool interface and need the assistsance of Skype to do so.
Our questions are:
1. To who should we speak with to set up a business acount
2. Are there any regualtions/precaustionaries that we must first be aware of
3. Is there dedicated support? Such as, will it always be in the formmat of sending an email (such as this) or is there a hotline available for us to speak to a representative for a faster service.
4. Do you have any other companies that are currently using Skype for the same reason that you would be able to share some of the best practices on how to best use this tool.
There are also a couple more specific questions that arise from these four questions, but we would greatly appreciate feedback regarding these questions to begin the process and then look at more specifics later.
If we could please contact as soon as possible, we are extremely interested in getting this up and running as soon as possible.
Thank you, in advance, for your time.
Can somebody share ideas, asnwer the questions above? This would be greatly appreciated.
Sebastian

To set up a Skype based phone line as the customer service, you will need to use 3rd part software PrettyMay Call Center for Skype which is designed for small business.
Check out more at our website: http://www.prettymay.net
Want to record Skype calls, check out at:
hereandhere

Customer service taking too much time

Hello all
I have blackberry curve 9300 and recently it started problem in speaker.I Submitted to nearest customer service center and i got it back after 20 days.I found that sound is working but now side keys were not working.I submitted it again and it again 20 days gone but they dont know how long it take.Please tell me what to do ?

The BlackBerry hardware warranty and technical support is covered by Airtel.
There is no "complaint email" for BlackBerry.
Contact info for BlackBerry is posted at www.blackberry.com/contact
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Customer service problems. Anyone at HP I can talk to?

I'm having a horrible customer service experience with HP with regards to a repair to my brand-new Pavillion PC. The problem has been ongoing for a month, and I'm never able to get a straight answer our of the customer support reps as to when the unit will be shipped back to me.
Is there anyone at HP I can talk to outside of the front-line customer service center to try and resolve this?

Tech_Rain - thanks for taking the time to reply to my post, I'm sure the hell I've been through with HP is hardly your fault, but frankly, your reply is indicative of the appalling customer service I've encountered with HP. Your post is hardly timely (over a month since I made my post), nor at all helpful.
I ended up calling tech support on a daily basis in order to try and expedite the process, and was given conflicting, incorrect information, and straight out lied to. Nobody seemed to have any clue as to when I could expect my computer to be fixed - a brand new computer which HP had delivered to me in a defective condition. After a comedy of errors involving misplaced warranty statuses, empty boxes being shipped to me, and general incompetence from tech support representatives, my case was transferred to a case manager.
This failed to improve matters. After the new expedited date for my repair came and went without the repair center ever updating my ticket, I was offered a replacement PC. The date when my PC was due to ship then came and went, another call to the case manager (who had again failed to call me with an update by the promised date), and I ask for my money back. Eventually, I receive a check.
Numerous HP representatives promised to call me back with updates on status. Never once did that happen. HP failed to deliver a working PC, failed to log a repair ticket until I called back a second time, failed to deliver a return box until I called back, failed to provide me with promised status updates, failed to expedite the repair as promised, failed to deliver on promised repair dates, and failed to ship a replacement computer by the promised date.
I took my check, spent it on components at newegg.com, and built my new computer myself - a process that took less time than it took HP to ship me my original defective computer.
All in all, a total failure on the part of HP to serve their customer. I will never buy another product from HP again.

Apple customer service representative says: "FaceTime is not good. Don't use it."

The other day my friend and I were trying to chat using FaceTime. She keep getting connection error. We were both on WiFi network. Both of us have our Apple IDs set up on the phone. In the past I successfully used FaceTime to chat with other friends, so the problem is likely at her side. She called Apple's customer service number in her area (China), described the problem. To her surprise, instead of being asked about the details, she was told "FaceTime is not good, don't try to use it." If this is really Apple's official attitude towards FaceTIme, why would it release this product? Or, is FaceTime suppose to be only among US users?

I doubt if that is Apples official position, and it is a shame it was said to your friend.
Your friend is in China, where are you? I ask because the longer the distance between network connections the more likely connection errors can occur.

Nokia Repair Center And Customer Service

Hello, I am contacting you today regarding a problem that I have with the repair center. The reason that I am contacting YOU, is because no else (Email support or customer services phone numbers) that I have been dealing with seem to know they are doing, and have not been of much assistance at all.
Now here lies the problem,
I sent my Nokia N-8 in for warranty repair and it was received and (supposedly) repaired and sent back to me on 3-14-11. When I received the phone a couple of days later I noticed that the problem was not fixed. So I repacked it and and sent it back with a note describing the problem with the phone in detail.
It was received and signed for by Salas R at the Forth Worth repair center on 3-21-11.
7 days go by and I notice that the "repair status" of my phone changes from "In queue to evaluated for repair" to "Shipped repair original phone" on 3-14-11.
Now how could my phone be shipped on 3-14 when it wasn't received until 3-21.
This was the old ship date and included with it was the old tracking number.
So begins the emails and phone calls.
Every email reply was very generic and could have been sent to anyone, never answering my questions or making any references to my specific problem. (like they didn't even bother reading my email)
There was no indication of when or how this matter would be resolved, only promises of a phone call that took about 3 days and 2 more emails to come.
When I finally received a call on 4-4-11 The person told me that my phone was shipped to me on 3-30-11 but he did not have any tracking information. He said he would get that information and call me back. He did not. So The following day 4-5-11 I called back and I was told that the person who was handling my case was not in and that he would be in at 12:00 pm
Eastern time and he would call me.
He did not call.
So I called back. Now, I was told that they would have to contact the repair center and find out the status of my phone.
You mean to tell me that I been sending emails and making phone calls for a week and nobody has contacted the repair center to find out what happened to my Phone.
What have they been doing?
So this person does call me back about 10 minutes later and says they have lost my phone and that they would send me a new one, BUT, they don't have any in stock.
So I ask him, why is it that on the Nokia website it shows all colors of the N-8 As "IN STOCK".
His reply was "those are for the sales department".
So you mean that if anyone wants to buy a new N-8 you have one for them, But for me, who's phone YOU LOST, You don't have any.
Nothing for the person that has been without a phone for a month now due to YOUR incompetence.
Now I ask you, Is this how you do business. Is this how Nokia operates. I sent my phone for warranty repair and you lost it. SO REPLACE IT.
I understand mistakes are made. We all make mistakes,
But you have to accept responsibility for them. I just want my phone back.
If you have any interest in helping me with this matter here is some information that might be useful to you.
My case number is: 1-11589768441

Unfortunately my friend, as sad and annoying as your story is, this is a user to user help forum and issues such as yours need to be resolved with Nokia Direct, you can try the contact us section on the web site, or persist with the repair centre that lost your phone, but other than offer sympathy, there is nothing anyone here can do to help you
Good luck, and I hope your replacement arrives quickly !
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Xperia z1: a BAD BAD experience regarding customer care, service center and sony india.

I have bought a xperia Z1 at 29th march 2014. I was very happy after buying it but after 2 months it becomes a trouble for me. after 2 months of purchasing i found a sensor problem occured in the phone, due to which auto rotate function was not responding. i submitted my mobile and after 7 days i got a new one. but unfortunately my mobile slipped from my pocket and fell down on floor, because of that my mobile phone screen gor a crack. since it was under accidental warranty i submitted my mobile phone to the service centre and they told me that they have sent the application for approval at 21st july. later on 23rd morning i got information from customer care, that my application has ben rejected. again at 23rd july they told me that they have again submitted the application an will revert in 2 days.
after 2 days i.e. at 25th they told me that there is no answer from sony india head office due to which they are unable to provide me standby. after a long argument with service head at customer care, service centre provided me a stand by, till i was using nokia 1100 . the biggest problem arised yesterday i.e 4th aug, when i called at service centre they told me that there is no approval and same word was on behalf of service center.
its been more than 15 days and the service center told me that i'll have my mobile after 15 days. now i'm losing my temper , no clear solution is provided to me and still i have no info about the application they have sent. this my message to aware all about the bad services provided to me by (don't know personally i.e service center/customer care/sony india). this is clear warning if i doesn't have my mobile within 7 days, i'm gonna complaint to consumer court.

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Unfortunately there isn't really much I can do to help you out. These matters are handled by the Local support.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Absolute horrible customer service!!!! I cannot use a product I've already paid for and no one is helping!!!!

So I have been a longtime Adobe customer. I have nearly every version of the creative suites, with all the bells and whistles and have spent thousands and thousands of dollars on these products for our business as well as personal use. SO.....we just upgraded the OS on our primary editing bay, and I found that I needed to reinstall the Premiere Pro 5.5 upgrade to the system that I purchased online a couple years back. I go to access my online account, and it said that I needed to reset the password, but the problem is that the email that was used is not turned off and I have no way to access.
Thinking that this was not a big deal, I contacted support via the chat system. The first person told me he could not help at that time, and while asking a follow up question he (or she) cutoff the chat. I immediately started another chat. The next agent stayed on, but also said that they could not anything, but they would escalate it to the next group up, and that they would transfer the account to my current email address. That was nearly 3 weeks ago.
I have since received emails nearly daily apologizing for the delay (a form letter) in resolution. Then I got another email saying I needed to write a letter saying what I wanted, and that should take care the problem. So....I did. Then I got another email.....this time saying that the letter was not enough, and that I would have to add a scanned image to the letter of my government issued ID. I replied, indicating my patience has run out after 3 weeks, but sent the letter again as requested. And guess what??? Today I get another email with an apology, and that it would be escalated to another group to see if they could do it.
This is not acceptable in any way. I have to get my keys to the 5.5 upgrade as its using the trial version right now since I can't login to get my keys....and NO ONE AT ADOBE IS ABLE TO DO A THING ABOUT IT. How hard is it to change the access email to ones account, or have it transferred to the new one. (I had to sign up for a new account with the correct email just to post on the forums).
SO PLEASE.....if there is a competent person left there, that can take care of this problem please do. I just need my purchases attached to this account!!!! . I will have no choice but to start seeking a legal remedy within the next 48 hours is not resolved. I have a project that has to be completed, and due to this incompetence I can't use a product I have already paid for. It should never take nearly 3 weeks for this to be resolved.

Thanks Steve, I appreciate any help that can be provided. I’ve tried to be patient but after getting yet another Friday saying the exact same thing about it being escalated to the right group (which is the same email I’ve gotten day after day for 3 weeks) I have had enough. Clearly whomever is handling the general customer service, in whatever country they are in really do not care or even have a process to follow. They just clear their cue apparently so that they make their personal numbers. (I was formerly a tech support manager for one of the large PC and peripherals producer....so I am familiar with some of these antics, though we would have fired someone for something like this). Given how much I have paid to Adobe for their products over the past ten years as a business owner it a shame that this is not getting resolved.

Custom service (using Reader Extensions) for REST invocation

Hello,
is it possible to implement and configure a custom service (using Reader Extensions) for REST invocation?
Best regards
CommanderPeek

Yes LiveCycle does support REST as an endpoint http://help.adobe.com/en_US/livecycle/9.0/programLC/help/index.htm?content=000562.html

Using FaceTime in a Customer Service Center

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