Using "Save as PDF" changes fonts

I have some documents in czech in FrameMaker 12. When I print to pdf the documents converts all right, but when using "save as pdf" all arial fonts are replaced with Times New Roman and the entire process seems to use a lot of time and computer memory. The Save as PDF always have been buggy, but some of my customers apparently seems to need this feature. How does one troubleshoot the strange behaviour of font replacement ?
Best regards
Bjørn

Usual suspects:
AdobePDF printer instance is not set as the default (use SetPrint utility available from http://sundorne.com/FrameMaker/Freeware/setPrint.htm).
Printer vs. soft fonts (i.e. installed fonts)
Are you using a codepage Arial font for Czech or a unicode enabled version?
Distiller joboptions  - embed & subset all fonts; Cancel if embedding fails
Avoid CMYK option with OTF Pro and WGL-TT fonts unless you specifically are creating output for colour press work

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