Utterly disgusted. Again.

18th September.
ADSL line status Connection Information
Line state Connected
Connection time 2 days, 19:14:05
Downstream 160 Kbps
Upstream 256 Kbps
20th September.
ADSL line status Connection Information
Line state Connected
Connection time 0 days, 00:05:10
Downstream 384 Kbps
Upstream 256 Kbps
21st September
ADSL line status Connection Information
Line state Connected
Connection time 0 days, 00:47:19
Downstream 160 Kbps Upstream 256 Kbps
This Test comprises of Best Effort Test: - provides background information.
Download Speed 22 Kbps
0 Kbps 250 Kbps Max Achievable Speed
Download speedachieved during the test was - 22 Kbps For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information: Your DSL Connection Rate :160 Kbp s(DOWN-STREAM), 256 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
This is truly disgusting. I've never been so angry about a corporate company in my life.
Our phone line is DEAD. You can call it, and hear the ringing tone which says, the line is there - yet even with a brand new phone - the actual phone itself is dead, no life in it what-so-ever. Not even a dial-tone.
The internet is DISGUSTINGLY low for someone who is paying for BT Total Broadband Upto 20mb Unlimited. I'm absolutely shocked and amazed at the pitiful speed our connection is running at.
I called BT 4 days ago about the problem, from there, I was told (from what I could understand) that the internet would gradually get better over a course of 8 days, until our IP Profile has reached peak again. I was also given a phone number to speak to someone and came to the conclusion that we pay extra money a month for a BT phone, we received it this morning (Thinking the old phone was broken because of the no calling/ringing/dial-tone, etc) - I plugged it in, still not working.
I've tried to call BT today from my mobile, which cost me £8.77 - only to be bounced around 0800 numbers to do something about our line.
The first person I spoke to 4 days ago assured me in his own little way that the problem wasn't with the line, as the line checks came up generally OK - and that it was the Exchange. Yet - clearly there IS a problem with our line, since my Grandmother, who is on BT, 2 streets away from me, has a PERFECTLY connected (upto 20mb unlimited total broadband) connection of 7.8mbps, her usual rate - AND has a working telephone.
SO... not only does our entire home depend on a strong internet connection, as I myself work from home and so does my Girlfriends mother via a VPN - in which, none of us can work due to the extremely pitiful efforts from BT (Again) - but it's cost me money in calling up numbers to get an engineer to come out (STILL working on that!), and I bet we don't even get a discount off our Broadband payments - since, this problem has been like this since the 12th Sept and we're expecting it right through to the 25th/26th. EXCELLENT.
So, what can I do? I call BT and end up in India speaking to someone who doesn't know what a Line Fault is, get juggled around phone numbers and 0800 numbers to be told the same thing, and well - paying full wack for a wackjob internet connection.
Seriously.

Hi RobM,
I am sorry you have had problems getting your line fixed. Certainly sounds like the line is at fault here.
Could you drop me in an email please to the address in my profile with your BT account and telephone number along with a link back to this thread and and I'll get this sorted out for you.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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How do I get a contact for a complaint!!

Hi all
I'm wondering if anyone can help me at all please. I will post a little background information in the hope that someone with half a brain cell in the bt customer care section actually reads this and responds (yes i am a very unhappy customer right now)
I had a fault with my broadband which was first reported on 8th January, I was assured by the operator then (at least i think that's what he said) that someone would call me back about the fault and that it would resolved. In the meantime I have been very ill and in bed as I am disabled and I had a major bout of the flu which laid me up for 10 days. So when I was well enough I called BT broadband back and enquired about the progress of the fault and was told nothing was being done about it.
At this point i was very concerned as I need access to the phone and broadband in case i need to get in touch with someone if i am having problems related to my disability (i am virtually housebound) and every time my broadband cut out, my phone would cut out too.
At one point broadband was cutting out every 10 seconds (my daughter timed it) and everytime it cut out the phone line went dead.
Anyway to cut a long story short, an engineer came out a couple of days later, found that the wires in the property were so old that they were corroded and he replaced all the wires and since then i have had no problems with my service.
I was told by the original operator that i should wait a few days after the fault was fixed then ring the bt billing line to arrange a credit to my account for the over 2 weeks of no service. here is where the problem starts........
I have spent the best part of the last 2 hours trying to speak to someone that I could understand, i have a hearing problem which has been made worse by my bout of flu and i am finding it very difficult to understand the strong accents on the customer service line. I explained this to the first operator i spoke to as i really couldn't understand a word the guy was saying as a) his accent was very strong and b) i asked him to speak slower but he refused and kept talking so fast that i just couldn't understand what he was saying so as i said i tried to explain the problem that i just couldn't understand what he was saying and could he please try and put me through to someone who didn't have such a strong accent and would be able to speak a little slower so that I could explain the situation and have things sorted out.
Well i guess the guy took offence as he cut me off. So i called back again only to be confronted yet again with an accent i simply couldn't make out what they were saying, so again i patiently explained the situation that i have a hearing problem and could i please speak to someone else.
The person i spoke to seemed to understand and asked me to hold for a moment and put me through to someone with an even stronger accent *sigh* so again i explained the situation and again the person on the other end of the phone hung up!!
By this time I was getting a little frustrated so i thought ok give it one last try and if it fails, wait until tomorrow as stress does NOT help my health conditions. So again I call the billing customer services and the guy i spoke to there seemed to understand what I was asking so he said ok i will give you a phone number, please call that number and you will be put through to someone in the uk which hopefully you will be able to understand a little better. (bear in mind the guy had to say this about a dozen times before i understood what he was saying).
Now i'm not asking for the world, all I am asking for is a little help from bt for their disabled customers like myself who sometimes have difficulty in understanding the person on the other end of the phone, what happened next has l;eft me totally and utterly DISGUSTED with the attitude of the bt customer service staff.........
I called the number i was given by the helpful gentleman on the last phone call and got through to someone i had no hope in **bleep** of understand but very patiently explained the situation that I have a hearing problem right now and am finding it very difficult understanding the strong accents even when the people i am speaking to talk slowly it's still very difficult for me to understand them, the guy's accent was still quite strong so he offered to put me through to his manager who would hopefully be able to help me. YES i thought finally someone who is able to help.
How wrong could i be!!!!
The "manager" came on the line and proceeded to shout down the phone at me when i tried to explain the situation. I again said i'm really sorry but i have a hearing problem and have difficulty understanding some of the strong accents and i would like to speak to someone i might be able to understand regarding my account, SILENCE then the line went dead...
over the next 30 minutes i had this man call my house several times, as soon as i answered the phone i heard immature giggling in the background and this guy proceeded to shout and yell down the phone i'm sorry i can't understyand your stupid accent!!!!
I am absolutly DISGUSTED, i have worked in customer service for 20 years before my disability forced me to stop work and to be treated like this is just ridiculous. If it wasn't for the fact that I am on a very low income and as i have only recently moved house and am stuck in another 18 month contract then i would be telling bt to cancel my account and take my custom elsewhere.
I have also tried to speak to one of the "live chat" operators who basically told me they wouldn't be able to help me and that i should phone the customer service number for billing and speak to an agent, when i explained that in fact that was all i wanted to do but that I can't understand the people i end up talking to i was basically told well that's tough i won't help you so you're going to have to phone them!!!
I have to say i've never felt so frustrated after trying to speak to BT, usually i don't have any problems and if i explain that I have probs understanding someone's accent they usually try to speak clearer or if i still have probs they usually transfer me to someone else who I can usually understand but today has just been absolutely ridiculous and i seriously wish i had never bothered being a customer of BT's

Hi Magsrobby,
Welcome to the forum and thanks for posting. I'm really sorry to hear you've had so many problems. I can look into this for you if you wish. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Who holds Verizon employees and management accountable and where can I file a complaint.

I feel that writing this letter is a waste of time, but I feel the way customer service reps (not all) as well as their managers (again not all) need to held accountable for lies and disrespectful business practices they place on loyal customers. This is a long and confusing issue, but in as short as possible, I have been a loyal Verizon Wireless customer for several years. This past September 2014, I along with about 200 other loyal customers waited for several hours in anticipation of the IPhone 6 being released outside of a big box Verizon Store located at 7790 Montgomery Rd, Cincinnati, OH 45236, phone number (513) 984-9939. Because of my early arrival, I was number two in line and number two to enter the store once opened. At approximately 7:30 a.m., Verizon Store employees and an unknown woman claiming to be a manager came from the store with flyers in hand and explained the purchase process. She advised customers were able to buy a maximum of three phones, but could only buy one phone at retail price without contract. I informed the manager that I was not eligible for an upgrade at the time, as my wife and I still had about a year of service left on my current contract. At that time I was told “too bad, there are a lot of customers here for the same thing, and if you want the iPhones you will have to add two lines of service.” I had about $2000.00 in my hand willing to pay full price for phones and have them swapped out for my current devices and was told “too bad.” Well after waiting in line for the amount of time I had, I pretty much had no other choice, entered the store, and paid for two new lines of service in order to get two IPhone 6 plus devices with 128 gb of storage.
Immediate upon returning home, I contacted Verizon customer service (phone call one 9/19/14) and requested to terminate both lines, and move the IPhone 6 plus phones to my original lines. Upon explaining the situation to the customer service rep, he was confused as to why I was told I had to open two new lines, but complied. Later in the night, I had realized service was still not activated on the lines after switching the IPhone 6 plus to my original numbers and call customer service again (call two 9/19/14). After explaining the whole situation over again, I was again informed that the store was wrong and should not have made me add two new lines. This customer service rep informed me of the cancellation fees ($350.00 per line x 2), which I told her I was aware, and had planned to pay $950.00 per phone originally so had no problem paying the termination fee. The customer service rep again told me that all had been completed and the lines would be turned off.
On Saturday September 20, 2014, I signed on to my Verizon wireless.com account and saw that I still had two lines (previously told were shut off) still active on my account, with no phones associated with the numbers. Again, upon contacting customer service (call 3 9/20/2014) I had to explain the entire situation all over. At that time I was advised by the customer service rep, that because I was not returning the phones and just wished to pay the termination fees, that I would need to wait until after 14 days of service to call in and cancel the lines, and also have to request a refund on the activation fees (should be waived if canceled within 72 hours of activation) and any service charges associated with having two lines with no physical phones actually being attached to them. At this point I thanked the customer service rep and was informed that all notations to the account were visible in the account to anyone I spoke with.
Friday October 3, 2014, I again contacted Verizon customer service (call 4 10/3/2014) to cancel these lines. Upon explaining the situation again to the customer service rep, I was informed the store I got the phones from (A VERIZON WIRELESS OWNED STORE) had lied to me in that I needed to add lines. At this point, the female representative informed me the activation fees would be waived, along with any other fees, and the lines were cancelled.
Saturday October 4, 2014 I again logged onto my Verizon Wireless.com account and saw that the lines I was told had twice been removed, were still active and alive with no physical devices actually being associated with the lines of service. AGAIN, calling customer service (call 5 10/4/2014) I spoke with a gentleman and expressed my frustrations as to being misinformed several times thus far. At this point, the customer service rep, after keeping me on hold for about 45 minutes, returned to the phone and advised my that the lines were set for cancelation, but not until my next billing cycle, and that I would need to call in again once all service, activation, and whatever else charges were put on my account to have them removed. During the conversation, (without me asking for a single thing at any point during the conversation except just to have the lines turned off and refund the fees) The customer service rep informed me that he was sorry and his manager was sorry for inconvenience that VERIZON had caused me, as a small toke of VERIZON’s appreciation, VERIZON would waive any and all fees associated with the two lines I was forced to add, to include any and all early termination fees. Again, I never once asked for anything, but was offered by VERIZON employees and a VERIZON manager. I was also informed that when I did call back in, the next customer service rep would see all of these offers in my account notations and would comply.
Tuesday October 7, 2014, I was able to view my bill and had observed the added charges associated with account activation, and lines of service. At that point I again called Verizon customer service (Call 6, 10/7/2014) to have these charges removed. Upon calling and AGAIN explaining the two weeks of hell VERIZON had caused me, I was again apologized to, and informed that the last customer service rep had notated everything as I had explained and was informed and exactly quoted by the representative from VERIZON “We are nothing without our integrity at VERIZON, and VERIZON told you we would waive all of these fees (as notated in my account) VERIZON will stand by our word.” At that point, I was told I would need to be placed on hold as the charges and fees were large (about $263.00 in service fees and $700.00 in early termination fees) it would take a while for the customer service rep to work with his manager to have these charges removed (and in the case of the ETFs, not post to the account at my next billing cycle). After one hour of sitting on hold, I was again in contact with the customer service rep and told, he and his manager had put in for every single refund and credit, the VERIZON MANAGER had approved all, but one final approval was needed which may take a day or two. AGAIN all of this is notated in the account as to offers and promises made by VERIZON wireless employees and managers, and again I had NEVER asked for a single penny refunded, but was offered. I AGAIN was completely willing to pay for the phones and the ETFs without problem, but was again and again offered such refunds and credits by VERIZON employees.
Wednesday October 9, 2014, because of the continual misinformation I have been given by VERIZON employees, I contacted VERIZON customer service again (call 7, 10/9/2014) to check on the status of the credits and refunds. At that time, I was informed, that many of the credits had been approved, but both ETF fees were denied and would only be refunded if I returned the devices. As frustrated and confused as I was, I calmly explained every single thing that was offered to me again by VERIZON and was confused as to why a MANAGER for VERIZON would offer such things and then they would be denied. The female customer service rep informed me that she was unfamiliar with the situation, would message the male customer service rep and or manager I spoke with on October 7, 2014 and have them reach out to me to explain. I was also told I would hear from them within a “few hours.” This call was placed at about 9:00 a.m., and by 6:00 p.m. I had still not heard anything back from VERIZON. At that time I again called VERIZON customer service (call 8, 10/9/2014) and spoke with another customer service rep. Again for the 8th time explained the entire VERIZON lying situation, and was told that he (VERIZON representative) saw was I had been offered several times (refunds and credits) in the account notations and “too bad, VERIZON does not offer refunds or waivers of ETFs.” At this point in the conversation, without completely cursing out the representative, I asked to speak with his supervisor and was turned over to another supervisor to speak with. Upon speaking with the supervisor, I was informed (for the first time) that although VERIZON WIRELESS employees / MANAGERs had offered me refunds of ETFs, WHICH WAS DOCUMENTED NUMEROUS TIMES BY VERIZON in my account details, VERIZON simply could not waive these fees. I again informed the manager that I didn’t care about the fees and was willing to pay, but I was tired of being LIED TO. At that point in the conversation, I was again apologized to over and over again and as a token of apology from VERIZON, he a VERIZON MANAGER offered me a $70.00 bill credit in order to help with the ETFs. Again, I never once asked for anything, but was offered time and time again from VERIZON EMPLOYEES and MANAGERS. I thanked him for his offer and the call ended.
October 10, 2014 (AGAIN after repeatedly being lied to contacted VERIZON customer service to check on the status of my credits (call 9, 10/10/2014). At that time, I spoke with a female representative and again explained the entire dilemma caused by VERIZON. Again, I was apologized to countless times and was informed that a bill credit for $70.00 was pending as I was informed on the previous night by a VERIZON WIRELESS MANAGER, but she did not have access to see any further details. After again apologizing countless times, the customer service representative seemed to be frustrated that I had been treated so negatively and informed me she was going to address this with her manager. Upon her return to the line, and again without ever asking for one single thing, the VERIZON representative with her VERIZON MANAGER offered to meet “half way” with regards to the lowest ETF fees associated with my accounts and provide a $235.00 bill credit to help me and as a token of “sorry for VERIZON’s screw up and constant lies.” I was also told I would be contacted by her manager within four hours at approximately or before 2:00 p.m. 5:00 p.m. on that same date, after not hearing anything back I again called VERIZON customer service (call 10, 10/10/2014) spoke with another customer service rep and told her the entire story over again. I told the rep I wanted to speak with a manager right at that moment and was placed on the phone with a woman named Linda I believe. Linda informed me that the credit I was previously told I would be given earlier on that date was rejected and I would not be given it. Again without completely going nuts, I calmly explained my complete disgust with VERIZON and the constant lies I was being told. Again after countless apologies from another VERIZON MANAGER, she politely explained to me again the whole VERIZON cannot offer such refunds or credits associated with ETFs and was appalled that anyone in VERIZON would offer such things knowing they could not be given. While working with her, she informed me the best solution to saving money was to cancel my original phone accounts and keep the two new lines that were pending deactivation, which would result in a $250.00 reduced ETF as opposed to a $700.00. I agreed based on her advice without argument and was informed it may take a few hours for the new numbers to be placed back on the IPhones. Two hours later, my phones still not turned on, I contacted VERIZON again. I had also noted that every single bill credit previously applied to my account was back on the account. At this point being as furious as I was, I again called VERIZON WIRELESS (call 11, 10/10/2014) demanded to speak with a MANAGER and was placed on hold. After waiting for an hour on hold (no exaggeration) the customer service representative returned, apologized for everything including the wait time, and placed a male MANAGER on the phone. After explaining the entire three plus week VERIZON lying dilemma, which he was able to see in the account notes where every VERIZON employees acknowledged the misinformation of the previous employee I had spoke with, he again apologized and explained that I did not lose the bill credits, but because two lines had been canceled, the credits were instead applied to my unbilled ETFs, and they would appear on my next bill. He also informed the SIM cards in my devices would still require more time to activate and that they should be turned on by 7:00 a.m. the next day.
While doing research on the SIM issue, I found that VERIZON policy was immediate and SIMs would not require rebooting time to come out of I believe it is called “AG” or “aging” status. Again contacting VERIZON customer service (call 12, 10/10/2014) spoke with a female customer service agent, who actually looking back was the only one not to represent falsehoods or lies, informed me that because the SIM cards were previously associated with cancelled lines, I would need to go to a VERIZON wireless store and get two new SIM cards. At this point in the day it was about 10:00 p.m. and all VERIZON stores were closed for the day. With no choice in the matter, I agreed, and asked just out of curiosity, on the status of the$70.00 bill credit, I was promised on October 9, 2014. At that point the rep informed me that she was able to see that the VERIZON MANAGER had notated and put a credit request in while I was speaking with him, but then immediately cancelled his own request and closed the situation immediately following the completion of our call. I believe at this point in the entire situation I was so fed up this did not surprise me whatsoever so who could I complain to. The very nice customer service representative again apologized for the continued lies I was told and offered me (not a bill credit), but a data GB credit for 12 months (again without me asking for anything). In her own words “I do not want to promise you the world and then lie to you and get your hopes up thinking it will happen as has happened to you numerous times.”    I truly appreciated her honesty and her acknowledgement of the complete disgusting actions by previous VERIZON employees and MANAGERS.
The next day October 11, 2014 I drove with both IPhones to the Verizon big box store, explained the entire story to the employee, was apologized to for a 20 minutes, the manager came out and apologized as well, GREAT CUSTOMER SERVICE! The store is located at 2028 Florence Mall Rd, Space 1139, Florence, KY, (859) 746-3790 (Manager was great so was employee). Never once offered me anything to make up for mistakes VERIZON had made in the past, which I really didn’t care because I never asked nor expected anything, but were truly grateful for my service (I am military and a Federal Law Enforcement Officer) and truly apologized for the actions of the Verizon Sore in Cincinnati Ohio (Again the manager stated the manager at the Cincinnati store lied), and especially apologized for all the lies and mis-information given to me over a three plus week time period.
            Finally, October 15, 2014, I log in to my Verizon wireless account to view my features and reactivate VERIZON’s high definition calling features and see that since September 19, 2014 (original date I purchased the IPhones) I have been charged for Verizon Cloud storage. I HAVE NEVER AGREED TO THESE SERVICES, NEVER REQUESTED THESE SERVICES, NEVER EVEN NEW THEY WERE THERE!!!! Again had to call VERIZON for the fraud and lies they are perpetrating on a daily basis, COMPLAIN to another customer service rep (call 13 10/15/2014) in order to get the fraudulent charges removed from my bill.
Conclusion
            Here I sit writing this long complaint that no one in VERIZON will ever be held accountable for, no one will answer for the lies, mis-information, and disrespect employees and VERIZON MANAGERS perpetrate even though each lie was documented by VERIZON in account notations, and no one will be accountable for the lies the retail stores tell in order to increase their QUOTA to activate a certain amount of new lines per month. I am utterly disgusted with the treatment I have received, will be requesting these notations (if they have not been deleted from my account), have documented each conversation, and recorded many of the conversations, with an end result of pretty much nothing. VERIZON does not care about their customers and could probably care less about my terrible experience. While there are several other cellular options available, they are all crooks and liars just as the perfect documented examples of VERIZON employees and management lying in this case.
Christopher

    Giogetz,
Thank you for taking the time to share your experience. I am shocked by the many representatives that you had to speak to regarding your first request. This situation should have never gotten to be complicated and resulting in multiple calls from you. I apologize on behalf of those representatives for dropping the ball. I do agree that the representatives do need to be held accountable and I would like to submit feedback for those that you worked with. I have sent you a direct message. Please reply to the direct message so I can begin submitting feedback.
AndreaS_VZW
Follow us on Twitter @VZWSupport

My Internet Connection Dropping Issues...

I too am having the occasional Internet connection dropping issues. Phone and TV continue to work.
Since I had Fios installed last November I am on my third ONT and 2nd router. When I called in my latest drop yesterday the call center person told me I had a hardware issue because my computer had a valid IP address assigned. I tried to teach her something about DHCP but she would not listen to me. I asked her to please reboot the ONT and she refused because "nothing was indicating a problem with it". Whatever...
Each time the Internet goes out the router acts fat and happy. I have full green on WAN Coax, and strangely enough, a flashing green Internet activity indicator. Logging into the router shows that I am MOCA connected and assigned a WAN IP address. But I can't get out past the router at all. On the event that led to me getting a replacement router the lady said she could talk to the ONT just fine, but not the router. We reset the router and ONT port numerous times and the connection finally came back up.
I am not sure of the protocol between the ONT and router, but I think the ONT is keeping enough signal going to make the router "think" its happy, but then the ONT is not passing packets at some point. After yesterdays call and the refusal to reset the ONT I just hung up on her and reset it myself. Of course everything started working just fine...like I thought it would.
So what is the issue here? Is MOCA a mess? Is an Ethernet connection to the ONT better? I am utterly disgusted with this miserable system and can't afford to continue having these outages.
I should also add the other wonderful features I have seen. When I tried to powercycle the *new* router yesterday it decided to dump its entire config including my port forwarding. Nice... And I have given up using wireless because if I set the router for WPA it locks up so hard that it takes a master reset to get going again.
Anyone have some advice on getting this system stable?

I would try using a non-verizon router. I used the Netgear router and it fixed my problem. The Verizon router seem to be pieces of garbage and they over-hear.

Raw and TIFF Thumbnails Not Showing in Bridge CS4

Hi,
I just bought Photoshop CS4 and installed. I got an installation error and had to remove and reinstall CS4 (and ran the Mac Cleanup Utility in between). Then, CS4 installed successfully.
Now, when I fire up Bridge CS4, I can preview JPG files, but not TIFF or RAW (*.NEF format from my D200) files.
Has this happened to anyone else and is there a fix I can apply? I have installed known updates for CS4 and have purged the cache.
I have tried searching adobe and the online communities for this issue, but haven't been able to locate it. The problem also applies to *.PSD documents. I have also tried Tools>Cache>Purge Cach for Folder xxx and this doesn't fix things.
Thanks in advance for your advice!!!
Brandon

Just found that exchange with Ian. It apparently was milder than I remember, so it has not been deleted:
http://forums.adobe.com/message/1208904#1208904
and
http://forums.adobe.com/message/1208905#1208905
                                    64.
                                Mar 2, 2009 9:37 PM
in response to:                                     (Tom_Hogarty)
                                Re: Camera Raw 5.2 and DNG Converter Available - Note from Adobe
                                Ian,
OK, I'm back already.
The bug was easily and instantly reproduced just as I wrote earlier:
With one of the lines under the thumbnails (thumbnail view in
Bridge) set to date created, and the other three to Date Modified,
Pixel Dimensions and Color Profile, respectively. I then invoked the
Global Purge cache command in Bridge CS4. Poof! The date created line
under each and every thumbnail is now blank. The space for the line is there, but it's totally empty,
blank. >:(
Invoking
Tools > Cache > Build and Export Cache > for all folders and subfolders restores the data in the blanked lines wiped out by the global Purge Cache command in Bridge preferences.
Thank goodness I had disconnected the FW drives.
I then went again and repeated the procedure one more time. The
Date Created line was again immediately left blank under all
thumbnails.
As far as I'm concerned,
the Global Purge cache command in Bridge Preferences in CS4 is broken
, just as it was in CS3 at least until someone tells me how to stop this from happening, reliably and consistently.
Tiger 10.4.11. Dual bootable, DP MDD 1.25GHz G4 (2004),
maxed out at 2GB of RAM, both Spotlight and Dashboard disabled,
Photoshop primary scratch disk on dedicated 160GB internal drive, at
least 100GB available on each of the four internal drives, up to 300GB
on some. Counting external FW drives just over 1TB of drive space
available. nVidia GeForce 7800 GS 425MHz 256 MB graphics display card.
Processor napping enabled through CHUD 3.5.2.
and
                                    65.
                                Mar 2, 2009 9:50 PM
in response to:                                     (Tom_Hogarty)
                                Re: Camera Raw 5.2 and DNG Converter Available - Note from Adobe
                                Oh, shingles! >:(
I just reconnected my FireWire drive and, to my utter disgust and
horror, the Date Created was wiped out under who knows how many
thousands of images. >:( This despite having unmounted, disconnected
and turned off the FW drive, and despite having my Bridge Preferences
> Cache > Options > set to A
utomatically Export Cache To Folders When Possible.
I'm one
very
unhappy camper, Ian. >:(
finally:
                                    66.
                                Mar 2, 2009 11:20 PM
in response to:                                     (Tom_Hogarty)
                                Re: Camera Raw 5.2 and DNG Converter Available - Note from Adobe
                                At
11:12pm, one hour and twenty minutes later (grrrrrrrrrr! >:(),
Bridge has finally rebuilt the cache for every darned file on my FW
drive, restoring through the Tools > Cache > Build and Export Cache > for all folders and subfolders command the blank
Date Created line under each file that the global Purge Command in Bridge Preferences had wiped out.
Ian, I won't trust you next time. :/*
* [emphasis added]
                                    67.
                                Mar 3, 2009 1:39 AM
in response to:                                     (Tom_Hogarty)
                                Re: Camera Raw 5.2 and DNG Converter Available - Note from Adobe
                                Actually, I just thought Bridge had finished. It was still going in the background after midnight. What a bummer!

LR Download Link Not Working

I am trying to download a trial version of Lightroom, but the link button does not respond. I have tried on two different computers.
Here's the page:
https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_lightroom
I already have Creative Cloud subscription which now includes Lightroom. I have everything installed on two allowed computers. How can I get just Lightroom onto a third computer? Please tell me I don't have to purchase full product
Okay, I found this link in another thread and it worked:
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
The link on the main download page does not work

This thread about I E not working for the lightroom 4 download is from August of 2012.
It's now November of 2012 and I found this thread after trying to download LR4 without success, using multiple computers with IE as the default browser.
I just tried it with Chrome and it worked just fine.
What the **** is going on here?
IE is still a major browser and it appears the Adobe has completely ignored this issue.
This is a problem with the Adobe site and there should be ramifications to Adobe for not even posting a warning on the download page so that people can at least use another browser and avoid so much troubleshooting.
Again, this is from months ago. You should be ashamed Adobe. Utterly disgusting way to treat your clients.

Customer DIS-Service

"But where the store truly fails is as a store. Not everything in life is about bargains. It could make perfect sense to pay a premium in exchange for a useful customer service experience."
http://www.huffingtonpost.com/2013/09/20/best-buy-turnaround_n_3962408.html
June 14, 2014
Walmart did not have stock so customer drives 30 minutes out of his way to try Best Buy Wesley Chapel, FL.
Customer stands in front of a shelf of N300 routers holding the Installation Guide of a Netgear DGN2200V3.
Sale associate approaches offering assistance.
Customer begins explaining that he needs to find a replacement to his existing DGN2200.
Sales associate actually INTERRUPTS the customer with "any of these Netgear N300's will work for you."
Customer asks the sales associate to "stay with me- let me finish explaining" my concern/issue with finding a compatible replacement.
Sales associate listens carefully to a very detailed explanation of the customer's requirements and his concerns with choosing a COMPATIBLE replacement to the DGN2200v3 that will work with AT&T DSL not ATT U-verse but DSL, that the OLD model very prominently displayed this capability on the box and that none of these do so.
Sales associate then selects the WNR2000-100 for the customer assuring him that this unit is the best replacement for his existing DGN2200v3 'unless you want a faster N600?'
June 15, 2014
Customer opens his purchase and quickly ascertains this unit does not even HAVE a RJ11 jack. It is not a modem at all - it is only a router.
Customer calls Wesley Chapel Best Buy and sales associate John places order for the correct item shipping from corporate.
However, John says there is NO WAY to extend the return-by date of the original purchase. He was "real sorry" but the in-correct item MUST be returned within 15 days to receive a credit for the purchase- even though it was the previous Sales Associate's error, still in the original package, with receipt and in a sell-able condition.
Customer asks for a return shipping label since he can not guarantee he will be able to drive an hour round-trip sometime in the next 14 days simply to remedy the original sale associates choosing the wrong item.
John says that the local store can not issue shipping label but that he can transfer the customer to corporate and that THEY will be able to do so.
John attempts to transfer the customer but the call goes no where.
Customer calls back. John answers and successfully completes the transfer.
Customer spends 18 minutes on the phone with Shelby at corporate while she creates case #{removed per forum guidelines} and promises to email the customer a UPS shipping label to enable return of the item purchased from the Wesley Chapel store.
June 16, 2014
Customer travels to local library to spend the bulk of the day handling issues online that he is unable to do so from home because of the sales associates original error.
Customer receives email showing tracking of replacement order will arrive June 17, 2014 but NO return shipping label.
Customer calls Wesley Chapel and explains the bad shopping experience and current issue with the return label to working manager Tony. Tony uses the customer's name and phone number to look up the case number Shelby at corporate created on June 15th.
Tony apologized for the customer's inconvenience. Tony said that she could see that the email Shelby promised the customer on the 15th was just sent out on the 16th. That perhaps this is because it was a weekend. That the customer should try and check their email again around 5pm or perhaps tomorrow. THEN the customer might be able to finally print out that return label. The return label that John offered to the customer on the 15th. That Shelby promised on the 15th and now Tony was telling the customer to expect by 5pm or perhaps on the 16th.
Tony again stressed that she "was sorry" that Shelby should've given the customer that case number yesterday when it was create. That there was nothing SHE could from the local store since this case number had already been created that the customer just needed to call 888-Best-Buy, reference this case number and ask to speak with a manager and THEY will be able "rush" the customer's return label.
Customer gives the case number to corporate computer sales associate Krysha and asks to please speak with a manager. Krysha asks for and receives the customer's phone number associated with that case number.Krysha then asks for the customer's name with that case number and phone number.
Customer AGAIN asks to speak with a manager.
Krysha offers to do so, as soon as the customer would provide her with the case number, phone number and name of the customer requesting to speak with a manager.
Customer then asked to please speak with HER immediate supervisor. Krysha refused to do so. Krysha then refused to give the customer her extension, last name or employee id number. Customer ask for ANY WAY that he might be able to identify her further beyond just her first name when he called back in. Krysha said that she "was sorry" but she is not able to give any information like that to the customer.
Customer called 888-Best-Buy again and finally managed to get Cheryl Supervisor of Appliance Excellence on the line. With the case number Cheryl was able to determine that since she could not find any previous purchase from corporate there was no way the customer could ever receive a shipping label for the item that was purchase at the local store. Cheryl also told the customer that she was sorry. That Krysha should have transferred me to her supervisor when I asked. That Shelby should never have told me that she was going to send me a shipping label. That I just needed to speak to the local store to handle this return for the wrong item purchase due the sales associates error.
The customer explained that the manager of the local store is telling the customer to call corporate and that corporate is telling the customer to contact the local store. Cheryl rudely informed the customer that she is NOT corporate - she is supervisor of Appliance excellence, that she has NO ability to resolve this issue.
The explained that a good representative of the company, regardless of their title would attempt to figure a solution for the customer. Cheryl growing ever more belligerent ask the call progressed responded confidently that she was "NOT trying to figure out a solution SHE was TELLING ME what HAS to be done." (with a straight face and everything)
The customer attempted to explain the concept of customer service to Supervisor Cheryl and suggested that she could perhaps call the Wesley Chapel store, ask to speak to the manager Tony with the customer on the line and together we should be able to resolve this issue.
After a long hold the customer called Wesley Chapel store and again spoke with Tony. Tony now emboldened by her conversation with Cheryl basically told the customer to dis-regard what her sales associate John offered the customer on the 15th. To disregard what Shelby promised the customer later that same day. In fact- Tony explained to the incredulous customer he should even disregard what Tony herself had told the customer only an hour earlier.
That under no circumstance will a return label be sent to the customer. That it was the customer's sole responsibility to report to the store within 13 days from now with a re-sellable item and original receipt to be credited in the same way the purchase was originally made.
The customer explained why this was not acceptable to which Tony offered to extend the return by date by an additional 15 days so that the customer would have a whole 30 days to drive and hour out of his way to correct the sales associate's error. That since the item was originally purchased partially with a $20 gift card credit would be issued the same way.
The customer informed Tony that this was NOT an acceptable remedy. The customer asked for and received names and email address of the GM and DM from Tony. Still incredulous the customer reminded the manager Tony that this return is only for a $40 dollar item. That as a manager empowered to represent Best Buy to the best of her ability she is going to forever lose a customer and create a public relations enemy over a simple $40 credit. Tony unflinchingly informed the customer that he was welcome to call or email her General Manager or District Manager but that "they are going to tell you the same thing." She repeat this quote multiple times actually.
"They are going to tell you the same thing." I MUST return the item in the next 27 days or no credit will be issued and credit will ONLY come in the form of original payment if purchased partially with a $20 gift card, credit will be issued in gift card form.
The customer was not sure if Tony actually believes she has to power to tell her superiors what to do or if she was merely trying to convince herself that her supervisors would also display the same utter lack of concern for the customer that she does.
Personally, I am utterly disgusted at myself for ever choosing to become a 'customer' of Best Buy. I will NOT make this mistake ever again and promise to affect that same sentiment in as many other people as humanly possible.
Sincerely,
Just Another Ex Best Buy Customer

Hello stephmaps,
While the Netgear WRN2000-100 is an excellent router, I understand how it might not match your needs with the DSL you have set up. It sounds like we really missed the mark with your experience, especially with the complications arisen with returning the router and I’m sorry this was at your expense.
Worried, I looked into your account to see how I might be able to assist using your e-mail address attached to the forum. However, I have found your concerns have reached Dean on our Executive Resolutions team. He has been attempting to reach you to discuss this further, and at this moment, he will be your primary point of contact.
Please know that I have notified him that you are wishing to speak with him, and you should hear from him very soon.
Thank you,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Battery wont charge after recent system update

My bluetooth device errored and I had to download the drivers again so thought I'd update my system at the same time with some of the latest Lenovo updates - Terrible mistake!
Lenov have changed their power management so that it "may not support batteries that are not genuine Lenovo-made or authorised" . What they mean is we're gonna screw you over!
My compatible extended life battery that I've happily used for over 6 months now does not now charge and I use my laptop for business and often on the go so battery is imperative.
My laptop is out of Lenovo warranty so I am utterly disgusted they are trying to force me to pay nearly £200 (which I dont have) for their own batteries when it should be totally my choice. It's monopolisation surely! It's not that I have bought a non compatible battery that doesn't work, its the change in software through upgrade that they have forced this upon me and I am seething to say the least.
Is it possible to go back a version of power manangement (I presume it's power management software) so that i can live happily ever after?
This is an urgent problem for me so please, anyone?
Richard

The warning in the power manager have said so for ages, and doesn't mean that your charger won't charge third-party batteries. It just means that Lenovo doesn't take responsibility for third-party batteries, and can't guarantee that charging will work with third-party batteries.
If it suddenly doesn't charge at all, there's probably something else wrong - it's not the power manager update.
IT-technician, running my own company in Bergen, Norway
Thinkpad T61, 8895CTO C2D 2Ghz/4GB/120GB SSD/1400x1050

Engineer lies

I'm so angry , after waiting for weeks for my phone line and broadband to be installed , I waited in all day for engineer appointment was 1-6 pm but router was due same day so I waited for that too. At 6 pm no show so after phoning was told engineer had been and I wasn't in !!! Blatant lies.
I asked to speak to someone more senior to lodge complaint and was hung up on.
I phoned back tried again , my request again was ignored and I was told that someone would ring me back regarding new appointment I'm still waiting day later.
I have phoned again and am awaiting call back if this isn't sorted ASAP I will take my custom elsewhere.
I've been a customer if bt for over 20 years including business and am utterly disgusted in your so called customer service. What a complete joke

this is a community forum where customers help customers and only BT employees are the forum mods
your post does not go direct to BT
I suggest you contact the mods for assistance
contact mods
can take up to 3 working days for mods to contact you
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Smiley instead of microphone in keyboard

I finally fixed that my new iPhone 6 didn't work in landscape mode, but now have another issue. As soon as landscape worked, the keyboard's microphone icon has been replaced with a smiley. What the *(** is this stupid thing? I tried Settings....Keyboard to find the keyboard is English in QWERTY. Nothing to reset.
How the heck do I dump this annoying smiley and get my mic back?

Thanks, Chris, That was it. When I reset all to get the landscape mode to work, for some reason, it also de-activated Siri. I never thought it may.
So far this phone has been the most frustrating of any Apple phone I've owned. I only hope that be re-activating Siri or something like getting Wifi again, I won't cause landscape to stop working again.
EDIT:
I checked and Landscape doesn't work again. I'm fed up with this pile of junk. What an undiluted POS foisted on me by Apple. I am utterly disgusted.

4S Wifi dropped out. How can I make a complaint?

I've had my iPhone 4S just over a year and its dropped out of wifi (typical..?!) I done some research and reset my network settings, which did temporarily solve the problem (for 1 day!?!?!) but now it has dropped out again and resetting it doesn't solve the issue. I use my phone all day every day as part of my job and not having a wifi connection is eating into my data allowance therefore costing me more money each month!!
The amount that the phone is worth and after paying £40 a month for my contract I am utterly disgusted that there is no solution to this. It would appear that apple are more than aware of the common fault with the 4s but aren't willing to recall or sort the issue out. I love my iPhone and am shocked at the poor customer service and product standard that is on offer. I would grin and bear it but I can't upgrade my phone until 1st July 2014 (yes my phone is ONLY 1 month out of the warranty!!!!) and to be honest I wouldn't like to trust another 4s!!
How can I make a complaint and has anyone else been struggling with this too???!!

Take the device to an Apple Store and pay for the out-of-warranty replacement fee which is $199 usd, not quite sure the price in your currency. Maybe you should have also purchase an applecare plan, how many other cell phone companies give you a 1 year hardware warranty for free? I for one cant think of any, just because it failed a month after you warranty was over has no relevance to anything. And yes you can make a complaint if you really wish too, but if you take a step back and thing about things you will realize that a mobile device working perfectly for over a year in this age of obseletism really isnt that bad. Heres your link
www.apple.com/feedback/

BT Broadband - or total lack of...

I have moved home recently and had BB and Talk Option 3 package. I moved to a new-build property on 20th Sept but ordered the 'move' way back at the end of August.
I was informed that both telephone and BB would be activated on 30th September. The phone was activated on 24th much to my surprise and delight however, it is now 12th Oct and I am STILL waiting for BB to be activated.
I wasn't advised that the first activation had failed and therefore, when I did phone to find out what was happening I was told I had to cancel the previous order and phone back the following day to re-order - another 7day turnaround.
Because I cannot track the order online as hey 'I have no Broadband/internet connection!' I was telephoning the 'customer service' line getting different people/stories/promises each time I phoned. The last time I phoned I was advised in no uncertain terms to 'not keep phoning because, well just don't...! We'll call you...'
I am totally and utterly disgusted by the so called service I have received, the attitude of some of the call-centre staff (I am in CS myself and would get severely reprimanded for dealing with my clients in this way) and the total disregard for the fact that BT BB are in breach of contract.
I am now sitting here with a 'dongle' at great cost (NOT a BT one I can assure you) in order that I can track my order, my son can revise for very important tests/exams etc during the school holidays (Scotland) and that I can send/receive important emails to do with health matters and work...
Get a grip or at least, get off the monopoly so that other firms can provide the service that you don't appear to be able to...

Hi K4ffy,
I can check what's causing the delay with the broadband order and see what we can do to help, would you be able to email me your forum username and account number (or order number) to the email address registered on my profile?
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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Serious problem with blackberry 9300 Curve handset and denial from BB to replace the same, under warranty.

Dear Blackberry Authorities,
It is really a horrible experience with the handset of blackberry for me. I have purchased blackberry Curve handset 9300 on 22nd April from a "Phone Store”, Shop No.78,79,community centre, New friends colony, New Delhi, The Invoice No. is 319,The details of the handset are as follows:
Handset: Blackberry Curve 9300 1256-India Qwerty-Pink
Name: Blackberry 9300: ETA-716/2010/WRLO
Model: RDA71UW
It has been more than just three months ,when i purchased this handset ,It worked fine for about only fifty days from the date of purchase and from the second month ,to my shock, serious problem started in the handset and some time it was getting hanged ,sometime some keys in the keypad did not work ,some time it was getting hanged the moment I receive incoming call., sometime sms sending problem, some time some other problem ..Every time I used to switch off the phone and start again, then it used to work but after some days again there were some other problem occurring in the handset.
The phone was not getting connected to PC from the starting, and i have tried so many times but i fail to get success.
Many a times when I used t send sms the entire alphabet typed on sms has gone separately as a single alphabet in a particular sms to the recipient, causing embarrassment for me in my organization. I would blame the black berry for this embarrassment as this has caused due to faulty phone they have sold me,
I am service class person and i get occupied with my work at office in the day hours and doesn’t have time to go to the service centre of blackberry every time the problem occurs, as there are only one service centre available in Delhi at Lajpat Nagar.The service centre is about 20 Kilometers away from the area my office is situated, I managed to keep the phone running by switching off and switching on after one or two minutes, every time the problem occurs but in the first week of last month ,when the problem started continuing after switching off and switching on also ,I was bound to go to service centre at noida since it is close to my place (about 14 Km) in comparison of Lajpat nagar at new delhi,the service engineer at blackberry service centre saw my phone and said there is some software problem which can be rectified by reinstalling the software, and there are some hardware problem also (some keys on the keypad is not et. all working) ,for which i have to surrender my phone to them and they will send it to the Blackberry Office (they did not give address) and it would take 15 days at least ,thus since I had no back up phone and my each and every contact no. was there in phone it was difficult for me to give them handset at that time ,so I requested them to rectify the software problem by re installing the same.
I asked the service manager to get the backup of all the data and contact no saved into the phone, but they refused to do so and they asked me to go to some other shop nearby to get the data backup, I went to that shop and they asked 250 Rupees for data backup of my phone. I was bound to say yes to them for the amount the charge for backup .I gave them my handset and after 20-30 minutes they came back to me by saying, we cannot store your data backup as it is not connecting to PC. It was a highly disappointing reply for me.
Then i again went to your service centre and written down some important contact no.(the number which was stored on phone book) on piece of paper and taken out my SD card ,and gave them handset for re installing the same.
They gave me my handset after one and half hour and said" now it would work fine except hardware problem.".I came back and to my utter shock again after two three days handset was into its old condition ,then also I tried to manage with handset and when i could spare sometime I went to your service centre again on 24th July at Noida,
they took the phone and said it would take 12-15 days to return the handset after rectifying the problem,when i requested them to change the handset with a new handset which is at least in good working condition , they clarified that if the hardware problem is not manageable or repairable ,i would get new handset had no option except to give them handset for rectifying the problem.
Now,It is the time for a biggest shock from blackberry people-Today on 3rd August ,i have received a call from noida blackberry service centre to inform me that my handset cannot get repaired under standard warranty conditions of blackberry as there are some moisture into the phone and there is no warranty if there is a moisture inside the phone.
Thus now i wish to inform all the concerned ,Blackberry/Research in Motion ,managers/authorities ,that i have explained above ,all the things ,happened to me in last three months of my purchase of handset, in detail ,so i would again request to Blackberry/Research in Motion ,managers/authorities, to rectify the problem of my handset or change the entire handset so that I can use the same peacefully and should not roam around the service center of blackberry.
Giving this lame excuse that "there is a moisture inside the handset and thus it can’t get repaired or changed under warranty " is a clear case of cheating and harassing the customer, I have bought the handset to use it for my communication purpose not to roam around the blackberry service center nor to put water or moisture inside the handset and play with the handset and fight with all of you.
If there were some moisture inside the handset then that should have been seen by the noida service centre people also during my First visit itself by them and they would have refused taking the handset for repair. They did not refuse but accepted handset and reinstalled software also, If there was some moisture that would have been seen by them that time only.
In my second visit also the took my phone and seen the inside condition also of handset in front of me ,they did not see any moisture, that time also ,and now after 10 odd days ,there are some moisture inside the phone??????.
I have no idea how blackberry keeps its handset ,which has come to them for repairing ,but if there is any trace of moisture into my handset ,that would have come into the handset ,during these 10 days only when phone was with blackberry authorized service engineers for repair purpose. What I know is that My Blackberry handset is under warranty and it is not working properly thus it should be replaced by Blackberry.
On the keypad if some key are not working that is a hardware problem which was there in the handset and it has no connection with the moisture.
If this is the way blackberry is treating its customer, i would say it is harassing its customer, and does not want to rectify the problem .in this case, I would have no option left except to go to the consumer court in Indian judiciary system. And moreover i would inform my and other friends, organizational employee also not to use services/or buy blackberry handset if this is the way BB is treating its customer.
I would request all the concerned persons/managers/authorities of Blackberry/Research in Motion, take action into my case urgently and rectify the core problem into my handset instead of giving lame excuses, and change the faulty handset of mine with a new properly working handset under warranty condition.
Best Regards
Asim
Edit: Personal information removed. At no time should you provide any personal information to any other community member. Please review the Community Terms & Conditions and Support Community Guidelines for additional information.

dubem747 wrote:
It looks like your phone has a some virus, use your computer to scan and remove it.
not possible for it to have a virus and a PC would not know how to scan the OS as its protected
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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Firewire card reader won't mount since 10.4.9 update

If anybody knows of a resolution to this issue, I'd surely appreciate it if you would share that knowledge!
I have two SanDisk Firewire ImageMate Compact Flash card readers (model #SDDR-80 Rev:B). They've been very reliable (and fast) - have had them for over 3 years now. Never had a problem with them or their interoperability with either of my Macs (I also own a PowerBook G4 17" (1.67Ghz).
The other day (4/17), I installed the 10.4.9 (Combined) update on my PowerMac without a hitch. My card reader was connected at the time, and I quickly found out that the reader would not mount on my desktop after the update, but would appear in the System Profiler as "Unknown Device".
Just for the "fun of it", I installed the same update on my PowerBook, repaired permissions, then attached my other card reader (same model). Same friggin' thing!
A glutton for punishment, I disconnected the card reader, reinstalled Tiger from scratch (Erase and Install), and applied the 10.4.9 (Combined) update as before. To my utter disgust, I got the same behavior.
Now there's no doubt in my mind that the problem here is with Apple's 10.4.9 update, and that I'll likely be downloading 2GB's of images via a very slow USB connection directly from my camera until Apple releases yet another update, but I thought I'd give all the Apple geeks out there a shot at this first - you know, just for the fun of it.
Thanks in advance!

Abbott1,
As you pointed out, I've done a little detective work here already - as I do with any problem I've have with my Macs. I find that in virtually every case, I'll resolve the issue myself - which is why this is the first time I've posted to Apple's discussion board.
You see, once upon a time, I provided 2nd tier Mac technical support in addition to acting as a liason to the engineers for a huge printer company whose name begins with an "X". I've been working with OS X since it was beta, and have been honing my Mac "detective skills" ever since. Now, I realize that I sound as though I'm tooting my own horn here, but I wanted to point out that I'm not another Mac newbie who just made the switch.
In my experience, taking this issue to Apple's Genius Bar will have only one of two outcomes - they will either deny the problem is Apple's, or they'll tell me to wait for an update - neither of which resolves the issue itself.
As it happens, I may very well end up showing the problem to one of the guys at the Genius Bar anyway, as I'm having an unrelated problem with the "G" key on my PowerBook - it has decided that it no longer wishes to reside with the other keys on the keyboard, and keeps trying to extricate itself just to prove it.
I knew it was a shot in the dark when I posted the original question, but I was hoping that some genius out there would beat Apple to the punch and have figured out a solution to the problem that didn't require me purchasing new card readers to replace perfectly good ones. I sure hope this problem doesn't exist in Leopard.
The card readers don't require any 3rd party software - there are no drivers, firmware updates, etc. - they define "plug-n-play".
Thanks for posting!

Utterly disgusted. Again.

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