V32.2 Slow and Edge Problems

Hi all,
We have just built a custom viewer app and have rebuilt our own app to fix the one we currently have (due to the bugs with iOS8). But we have noticed that the whole experience just seems slower, and not as smooth as previous versions.
A couple of our pages have 2 overlays loading at the same time, and they are very laggy and jerky. Even swiping up and down pages feels like its got slower. They worked perfectly in the old viewers. Also we have some edge animations that are meant to load with a poster image, and then play through leaving a transparent background so you can 'see' the indesign/dps layers behind. This is a technique for reveals that we have done numerous times before. Now when the animation plays,
it reveals... the poster image, no transparent background.
Whats going on with these updates at the moment?

Thanks to you both for your information and shared assets.  I see the issues that you have described and will log bugs for the performance issue as well as the "cover appearing when swiping issue."
JHarvey - I was getting hung up on trying to see differences between vector and raster images, but the additional information you provided helps me understand the expected behavior better. I do see the jerky, "judder" behavior on the cover. One quick question - which app version were you using prior to V32.2?
I still need to look at the EDGE issue. I just saw the additional content you shared.  Thanks!
I also want to confirm that this is happening in iOS7.  JHarvey86, I am seeing the magazine cover performance issue on iOS7, but it would be helpful to know if the overall performance is the same for both iOSs.

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    To experiment I created a new catalog of 1100 images.  After 30-40 minutes, the Compare View function began to operate very slowly. With left and right side panels visible and two thumbnails highlighted, hitting Compare View can take half a minute before the two mid-size  images open in their respective SELECT and CANDIDATE windows. When the side panels are open and two images are in the Select/Candidate spaces, hitting the Tab button to close the side panels produces a very delayed response--25-30 seconds to close them, a few more seconds to enlarge the two images to full size. To reverse the process (i.e., to recall the two side panels), hitting Tab would make the two sides of the screen go black for up to a minute, with no words visible. Eventually the info fields in the panels would open up.
    I also created a new user account and imported a folder of 160 images. After half an hour Compare View began mis-placing data.  (I have a screen shot to show this.)  CANDIDATE appears on the left side of SELECT, whereas it should be on the right. The accompanying camera exposure data appears almost entirely to the left of the mid-screen dividing line. Although the Candidate and Select headings were transposed, the image exposure data was not, but the data for the image on the right was almost entirely to the left of the line dividing the screen in two.
    Gurus in The Lightroom Forum have examined Task Manager data showing Processes running and Performance indicators and they see nothing wrong.  I could also send screen shots of this data.
    At this point, the only way I can process my images is to work 30-40 minutes and then shut down everything, exit, and re-start LTR.  This is not normal.  I hope you can find the cause, and then the solution.  If you would like to see my screen shots, tell me how to submit them.
    Ollie
    [email protected]

  • Multiple (but separate) domain problem & Apple's slow and useless response

    I am having problem with multiple (but separate) domain. I opened a ticket.
    Here is Apple's slow and useless response and my follow up.
    This follow up is not going to resolve the issues I am having. The sites are not in one domain file. I have split them into separate domains. I found that the simplest change to any page made the publishing process extremely and reasonably slow. If I updated a single site, iWeb republishes the whole conglomeration; hardly the most efficient way.
    I have several directories under the ~/Library/Application Support/iWeb/ directory with separate Domain.sites2 files for each site:
    consultingAM.com
    DarkAssassinMovie.com
    Fuzzy Llama Junior Optimist Club
    GulfportOptimist.com
    OptimistView
    pAwesomeProductions.com
    www.nfdoi.com
    With the previous version of iWeb, I navigated to a specific ~/Library/Application Support/iWeb/ directory, selected the Domain.site file, and opened it. This would open iWeb with the selected domain. Several of the sites have their blog page with the RSS subscribe option.
    Once I made the update, all I usually had to do was publish site and all was well. Occasionally, I would have to do a publish all if I changed domains. All in all, I had no problems with publishing once I found the right steps to be able to maintain multiple domains.
    Now, using the default publish or publish all process, all I get is the last site I published. In order to get things semi-functional, I published a site, then I would go to iDisk/Web/Sites/ directory, select the folder name for the site I had just published, then copy it or move it to iDisk/Web/Sites/iWeb directory. This was rather slow and I suspect it is not an approved solution, but it semi-worked. My sites are back up, but they are not fully functional.
    Is there anyway to get back to using the ~/Library/Application Support/iWeb/ directory (separate Domain.sites file for each site) process to publish multiple sites? If not, is there any way to suck in the various domains back into one? If that is possible, will it take hours to publish the combined 2-3GB like it did with the previous version?
    How do I reverse the 'personal domain' process? I do not want to do this at this time. I just wanted to see what the steps were. I have done the first step, but not the second.
    I was glad to see some of the changes made in the upgrade (web widgets, maps, html snippets, theme switching), but I am too happy about the changes made by the upgrade process. In the past, I upgraded my Apple related stuff as soon as it came out. Based on this upgrade, that won't happen again.
    It took you guys 5 days to get back to me (during which time several of my sites were down) and I do not believe the information you provided is going to solve my specific problems. I am very disappointed with the results of this upgrade. Clearly there was inadequate testing of this product before it was released. I cannot recall seeing the Apple discussion forums with hundreds of topics and thousands of posts within a week or two of a new release. Apple had to upgrade iWeb in the first week, another poor sign.
    Apple is beginning to slip back to the pack; all vendors all below average. Apple is getting more like Microsoft everyday. First Apple delays the release of an OS upgrade so they can concentrate on a freaking phone, now you release software that is so buggy it should be classified as beta at best.
    Some of the changes/problem I am seeing since the upgrade (in addition to the problems mentioned previously) are:
    layout changes; some of my pages no longer look the same; same of the changes are so bad the pages are unreadable
    broken photo pages; some of my photo pages no longer work; some of them have no text or pictures
    file/page name changes; why would Apple change the location of the files; now my domains are not pointing right location; special characters (like spaces, ampersands, etc.) are handled differently in this version; specifically, I see that spaces are changed to underscores (_); iWeb used to use '%20' for spaces; what was Apple thinking?
    broken 3rd party themes; I know Apple is not responsible for 3rd party themes, but you should certainly be aware that they exist
    Based on what I am seeing online, most of the people who are complaining about major iWeb issues are not newbies; based on the technical details in the threads, there are clearly some experienced people who are trying to figure things outw. I have lost many hours trying to figure this mess out. I now have to review hundreds of pages to try get things to look and work the way they did before the upgrade. I have had to handle dozens of phone calls and emails from my viewers and subscribers trying to explain the situation.
    I googled 'iweb 08 *****' and got nearly 50,000 hits! I think Apple better get in front of this train before it gets run over.
    On Aug 19, 2007, at 11:09 AM, .Mac Support wrote:
    Dear David,
    I understand that you are experiencing an issue viewing some of your websites published in iWeb:
    I have examined all of the published pages and they appear to load and function as expected. If you published your website to .Mac, you can visit it either of these ways:
    - In iWeb, click the Visit button in the lower-left corner.
    - Enter the following URL into a web browser:
    http://web.mac.com/daviddawley/
    If you have published more than one website, the URL above will take you to the default website, which is the first website listed in iWeb. To visit another website you have created in iWeb, use the following URL format:
    http://web.mac.com/daviddawley/iWeb/YourSiteName
    Using this form, the web addresses for the two sites you mentioned would be:
    http://web.mac.com/daviddawley/iWeb/FuzzyLlamaJuniorOptimist.com
    http://web.mac.com/daviddawley/iWeb/pAwesomeProductions.com
    To change the default website, simply open iWeb, and in the Site Organizer, drag the desired default website to the top and republish to .Mac.
    NOTE: Be sure to give each website a unique name. This will help prevent one website from overwriting another. For further information, refer to the following article:
    iWeb: Do not use similar names for your sites
    http://www.info.apple.com/kbnum/n303042
    If you still experience issues with the website, try the following troubleshooting steps:
    WAIT SEVERAL MINUTES
    If your website has movies, you may need to wait several minutes after going to the website before the movies are ready to play. The QuickTime Player icon indicates that a movie is still loading.
    CLEAR YOUR BROWSER CACHE
    If you use Safari, you can clear your browser cache by choosing Empty Cache from the Safari menu. If you use another browser, consult that browser’s documentation if you need assistance in clearing your browser cache.
    UPDATE YOUR BROWSER
    Make sure you are using the latest available version of your web browser when viewing pages published in iWeb. If you use Safari, you can check for updates by choosing Software Update from the Apple menu. If there are any available Safari, Security, or Mac OS X updates, install those updates and try looking at your website again.
    If you use another browser, consult that browser’s documentation if you need assistance in updating the browser.
    TRY ANOTHER BROWSER
    If you use a Mac, try viewing your website with Safari or Firefox. If you use Windows, try Internet Explorer 6 or Firefox. Firefox is a free download available here: http://getfirefox.com
    TRY ANOTHER NETWORK
    If possible, try viewing your website from another network or Internet connection. If you can successfully view the website from another network, please consult your network administrator or Internet service provider (ISP) to resolve this issue.
    Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance, or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website.
    Sincerely,
    Mel
    .Mac Support
    http://www.apple.com/support/dotmac
    http://www.mac.com/learningcenter
    Support Subject : iWeb
    Sub Issue : I can't publish to .Mac from iWeb
    Comments : I was interested in forwarding one of several iWeb based sites to one of my domains. I wanted to see what the steps were. I believe I inadvertently started the process for moving the site to www.nfdoi.com site. I have several sub directories under the ~/Library/Application Support/iWeb directory with separate domain.sites files (now domain.sites2).
    I was going through all of my domain.sites files and opening them in iWeb08; then publishing them. Somewhere along the line everything blew up. Most of my iWeb sites no longer function, It appears that every other iweb site other www.nfdoi.com is down EXCEPT the last one I published. I have made a mess of things and would appreciate any help.
    Don't work:
    http://web.mac.com/daviddawley/FuzzyLlamaJuniorOptimist.com
    http://web.mac.com/daviddawley/pAwesomeProductions.com
    Works:
    http://web.mac.com/daviddawley/Optimist_View/OptimistView.com/OptimistView.com.h tml
    ========= PLEASE USE THE SPACE ABOVE TO DESCRIBE THE ISSUE BASED ON THE QUESTIONS BELOW =========
    1. What version of iWeb are you using to publish to .Mac? iLife 08
    2. When did you first notice this issue? After publishing a few sites.
    3. What happens, including any error messages, when you try to publish your site?
    --------------------- Additional Info -------------------------
    Alternate email address : [email protected]
    OS Version : Mac OS X 10.4.10
    Browser Type : Safari 2.x
    Category : I can't publish to .Mac from iWeb
    Connection Type :Other
    TrackID: 4154168

    Just got off the phone with Apple Support.  There procedure was the following:
    1.  Go to the Apple TV, select settings, general and scroll down to reset.
    2.  Select reset and then select reset all
    Apple TV will go through a restart after the reset and you will have to select your network then log in with your network or Airport Express password.  You will then have to turn on home sharing and It will then ask you for your Apple ID for the iTunes store and then the password.  At this point you may not see your library, because the Apple TV wants you to turn on home sharing on your home computer that is hosting the movie library.  Turn off home sharing on that computer, restart iTunes and turn on home sharing again.  After this is done you should be able to see you library listed under the computer.
    After going through these steps, when I select an HD movie from my iTunes library the movie comes up after about a 5 second delay.
    Hope this helps!  I am back up for business.

  • I am having a real problem running Safari. It is super slow and I am getting the rainbow circle a lot. Can anyone help me? Please. It is only two years old.

    I am having a real problem with my MacBook Pro. While I am using Safari it is running really slowly and I am getting the rainbow circle a lot. Can someone give me some suggestions? I have no idea why it is so slow and it will not open any webpages.

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • Computer slower and a few other strange problems since upgrading to SL

    Hi all,
    About a month ago, I upgraded my mid-2009 MBP to SL. I'm now on 10.6.1. Ever since the upgrade, my computer's been somewhat slower than it was when I ran Leopard (although many people I know say their machines are faster). I did restart several times at one point, and that seemed to speed it up, although it still experiences delays I didn't have before. I've also had a bunch of strange issues:
    1) Safari is most noticeably slow, especially when using something like Top Sites on Safari 4. I alleviated this problem somewhat by setting new tabs to open a blank window rather than Top Sites, but even so, Safari is generally slower, gives me 'pinwheels' often, and also is less stable.
    2) The other day, I restarted to find that all fonts except system fonts had been mysteriously deactivated. As a designer, I rely heavily on my many fonts, which I manage using Linotype FontExplorer.
    3) Today, I opened my computer up after having it sleeping in a backpack, and it had turned off. It was not out of battery; it had just turned off for no apparent reason.
    4) Judging by Activity Monitor, RAM is being used somewhat more heavily by the system, contrary to the advertisements of a 'lighter' footprint for SL as compared to Leopard. However, according to Activity Monitor (which I check frequently), the processor does not appear to be getting taxed any more heavily than under Leopard, which makes the sluggishness more inexplicable.
    5) Yesterday, I could not get my computer to recognize my Time Machine backup disc. After restarting, it worked, but this is a pain.
    I appreciate any advice I can get. Does anyone else have similar problems or solutions? Or is the general consensus that these are SL bugs that Apple will work out by about 10.6.4 or so?
    Thanks,
    Nathan
    Message was edited by: nateeanes

    I began this thread awhile ago, but the essence of it is that I had a number of strange problems, although mostly my computer was just slower, when upgrading from Leo to SL.
    I've now wiped my HD and re-installed SL. It seems faster, although there are still a few issues:
    1) iWork (Pages, Numbers) has very weird coloring. All the text looks light blue and/or cyan, and I can't fix it.
    2) Although initially Safari worked great, lately it's been going back to its habits of being slow and showing strange things like chopping up the 'Top Sites' view, i.e. rendering it in an off way.
    3) Adobe CS3 will not install properly. I get them loaded up, but when I try to launch a program, I get an error that says "licensing for this product has stopped working". I cannot get to the 'activate' page, even though I uninstalled and deactivated CS3.
    In the interest of full disclosure, I did restore my home account after clean installing SL-- maybe I should have brought the files over folder by folder rather than bringing back my whole home folder with its settings? I wonder if I accidentally brought over Adobe's FLEXnet folder too.
    Also, does anyone know if Adobe CS3 can cause these problems with Safari and other programs? It just seems that the whole machine was slower after installing CS3, even though I wasn't running the programs.
    Any help is appreciated.
    Nate

  • Here are my Etrecheck results....can anyone help me get my computer faster?  Problem description: Computer very slow-.and unresponsive  EtreCheck version: 2.1.8 (121) Report generated April 16, 2015 at 10:19:42 AM EDT

    Problem description:
    Computer very slow….and unresponsive
    EtreCheck version: 2.1.8 (121)
    Report generated April 16, 2015 at 10:19:42 AM EDT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (15-inch, Mid 2012) (Technical Specifications)
        MacBook Pro - model: MacBookPro9,1
        1 2.3 GHz Intel Core i7 CPU: 4-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 412
    Video Information: ℹ️
        Intel HD Graphics 4000
        NVIDIA GeForce GT 650M - VRAM: 512 MB
            Color LCD 1440 x 900
    System Software: ℹ️
        OS X 10.10.2 (14C1514) - Time since boot: 7 days 18:4:45
    Disk Information: ℹ️
        APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 498.88 GB (299.54 GB free)
                Core Storage: disk0s2 499.25 GB Online
        MATSHITADVD-R   UJ-8A8
    USB Information: ℹ️
        Western Digital My Passport 0748 500.07 GB
            EFI (disk3s1) <not mounted> : 210 MB
            My Passport (disk3s2) /Volumes/My Passport : 499.73 GB (126.16 GB free)
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /System/Library/Extensions
        [not loaded]    com.quark.driver.Tether (1.1.0d4 - SDK 10.4) [Click for support]
        [loaded]    com.quark.driver.Tether64 (1.1.0d3 - SDK 10.6) [Click for support]
        [not loaded]    com.wdc.driver.1394HP (1.0.11 - SDK 10.4) [Click for support]
        [not loaded]    com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Click for support]
        [not loaded]    com.wdc.driver.USBHP (1.0.11) [Click for support]
        [loaded]    com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) [Click for support]
    Problem System Launch Agents: ℹ️
        [killed]    com.apple.CallHistoryPluginHelper.plist
        [killed]    com.apple.CallHistorySyncHelper.plist
        [killed]    com.apple.gamed.plist
        [killed]    com.apple.Maps.pushdaemon.plist
        [killed]    com.apple.printtool.agent.plist
        [killed]    com.apple.telephonyutilities.callservicesd.plist
        6 processes killed due to memory pressure
    Problem System Launch Daemons: ℹ️
        [killed]    com.apple.awdd.plist
        [killed]    com.apple.ctkd.plist
        [killed]    com.apple.emond.aslmanager.plist
        [killed]    com.apple.nehelper.plist
        [killed]    com.apple.wdhelper.plist
        [killed]    com.apple.xpc.smd.plist
        6 processes killed due to memory pressure
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.coupons.coupond.plist [Click for support]
        [running]    com.mcafee.menulet.plist [Click for support]
        [running]    com.mcafee.reporter.plist [Click for support]
        [running]    com.oracle.java.Java-Updater.plist [Click for support]
        [loaded]    org.macosforge.xquartz.startx.plist [Click for support]
    Launch Daemons: ℹ️
        [failed]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.adobe.SwitchBoard.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
        [unknown]    com.mcafee.ssm.ScanFactory.plist [Click for support]
        [unknown]    com.mcafee.ssm.ScanManager.plist [Click for support]
        [running]    com.mcafee.virusscan.fmpd.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [loaded]    org.macosforge.xquartz.privileged_startx.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.facebook.videochat.[redacted].plist [Click for support]
        [failed]    com.facebook.videochat.[redacted].plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        WDSecurityHelper    UNKNOWN  (missing value)
        WDSecurityHelper    Application  (/Applications/WD Security.app/Contents/WDSecurityHelper.app)
        WDDriveUtilityHelper    UNKNOWN  (missing value)
        WDDriveUtilityHelper    Application  (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
    Internet Plug-ins: ℹ️
        SiteAdvisor: Version: 2.0 - SDK 10.1 [Click for support]
        FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        CouponPrinter-FireFox_v2: Version: 5.0.3 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
        JavaAppletPlugin: Version: Java 8 Update 31 Check version
    User internet Plug-ins: ℹ️
        Google Earth Web Plug-in: Version: 7.1 [Click for support]
        Stamps.com: Version: 1.1.13 [Click for support]
        DISH Anywhere Player: Version: 2.7.2.0 [Click for support]
    Safari Extensions: ℹ️
        SiteAdvisor
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Java  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: ON
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 498.88 GB Disk used: 199.33 GB
        Destinations:
            My Passport [Local]
            Total size: 499.73 GB
            Total number of backups: 29
            Oldest backup: 2013-05-17 22:06:43 +0000
            Last backup: 2015-03-27 16:16:56 +0000
            Size of backup disk: Too small
                Backup size 499.73 GB < (Disk used 199.33 GB X 3)
    Top Processes by CPU: ℹ️
             6%    backupd
             5%    WindowServer
             1%    Google Chrome
             1%    loginwindow
             1%    mtmd
    Top Processes by Memory: ℹ️
        289 MB    Google Chrome Helper
        189 MB    Google Chrome
        84 MB    backupd
        78 MB    Mail
        77 MB    Finder
    Virtual Memory Information: ℹ️
        17 MB    Free RAM
        1.22 GB    Active RAM
        1.22 GB    Inactive RAM
        996 MB    Wired RAM
        54.55 GB    Page-ins
        1.93 GB    Page-outs
    Diagnostics Information: ℹ️
        Apr 14, 2015, 03:11:54 PM    /Library/Logs/DiagnosticReports/softwareupdated_2015-04-14-151154_[redacted].cp u_resource.diag [Click for details]

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  
    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.
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