Vado HD showed a charging icon for a few seconds, but now gone...

I just received my Vado HD. Could really use some help.
Plugged it into the usb cord, saw what looked like a battery meter and a few other things for a second or two, then they went away. The curved red light around the lense is on, but I have no idea if this thing is dead or needs somehow to be charged for many hours to show anything (seems wrong since it did show up for a second).
Any help would be greatly appreciated.
Thanks for the time,
Lands
Let me also say I was less than pleased when I found Creative offers no phone support!

Hello Lands,
Welcome to Creative forums!
Lands wrote:
Plugged it into the usb cord, saw what looked like a battery meter and a few other things for a second or two, then they went away. The curved red light around the lense is on, but I have no idea if this thing is dead or needs somehow to be charged for many hours to show anything (seems wrong since it did show up for a second).
When you try to press any button on the Vado HD while it is connected to the computer, does the screen turns on and is battery meter still moving on the upper right (red/green bar moving)? If it does, then it's normal. Leave the Vado charging for a couple of hours.
Lands wrote:
Let me also say I was less than pleased when I found Creative offers no phone support!
I don't know where you get this information from. If I'm not wrong, your free tech support for the product is 60 days from the date of purchase and year hardware warranty. You can try calling the customer support number 800-998-000 just to make sure.

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