Value too low on report client session on the WCS

Hello,
I'm trying to generate a report on the WCS through the menu:
Reports > Report Launch Pad> Client >Client Sessions > Client Sessions Report Details
Moreover for the report I customize it adding the Tx (bytes) and the Rx (bytes) column.
My problem is that the result of the report has some very low values.
For example:
Session   Duration
Avg. Session Throughput (Kbps)
Protocol
Policy Type
Tx (bytes)
Rx (bytes)
24 min 59 sec  
3.5  
802.11n_2.4GHz  
NOTAVAILABLE  
190862
472493
30 min 9 sec  
2.8  
802.11n_2.4GHz  
NOTAVAILABLE  
189684
451673
26 min 39 sec  
0.4  
802.11n_2.4GHz  
NOTAVAILABLE  
51111
37321
451 kbytes for 30mn seems to be very low; someone has an idea about such low values ?
The WCS version is 7.0.172.0
thanks in advance
Regards
David K.

Thanks for the suggestion JKramer. I should have been more clear about having adjusted all volumes up in the settings screen. Assuming all sound options are located within the "Settings --> Sound & Display" screen, then yes, I have tried changing them. I have also tried changing the option to "use incoming call volume for notifications" under the "ringer volume" settings, after reading that someone had success in improving volume that way.
This issue is not a problem all of the time. It is only an issue when there is an elevated level of background noise, such as driving on the freeway, or having music or a movie playing in the room.
The phone is otherwise excellent! I live and commute in areas of very spotty reception (with all cell providers), and this phone will keep calls and not even have voices garble where my past two phones have consistently dropped calls in at least five problem locations. So far, everything else about it seems to work great!
Maybe some of these phones don't have this issue. Or, maybe the people who say they don't encounter the problem are lucky enough to live in relatively quite environments most of the time. In a quiet house or office, it is certainly loud enough. It just needs to have the option for increased volume when in noisy places. The issue is that its "max volume" settings are not as loud as with other phones.
Searching for something like "Droid X volume" will indeed show many people experiencing these same problems on various forums...

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