Valued Customer?????

After being with BT for 6yrs i phoned and cancelled my phone and broadband.
After looking online and seeing how much cheaper others were for the same package i was a tad angry.
When i explained why i was leaving only THEN was i offered a reduction in cost. After much too'ing and fro'ing i have stayed with BT as i have never really had any issues.
On looking at the BT website for the packages its only "New" customers who are getting half price deals for 6 months. I can understand that you need to drum up new customers BUT what i dont understand is that the customers who have stuck by you for years get nothing and its only when we phone to cancel that we are offered a better package??
I think you need to start looking after your "valued" customers too!!!!!!!!!!

macaulay956 wrote:
After being with BT for 6yrs i phoned and cancelled my phone and broadband.
After looking online and seeing how much cheaper others were for the same package i was a tad angry.
When i explained why i was leaving only THEN was i offered a reduction in cost. After much too'ing and fro'ing i have stayed with BT as i have never really had any issues.
On looking at the BT website for the packages its only "New" customers who are getting half price deals for 6 months. I can understand that you need to drum up new customers BUT what i dont understand is that the customers who have stuck by you for years get nothing and its only when we phone to cancel that we are offered a better package??
I think you need to start looking after your "valued" customers too!!!!!!!!!!
No different to any other company.
When your car insurance renewal turns up in the post, go online and see what trhe same company is charging NEW customers.
Just had my Buildings and contents renewal notice and If I do NOT RENEW, but sign up as a NEW customer(the company know this and agree) I can save £42.
Stupid ,yes. But quite normal.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

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I am a military member currently living in Arlington, VA. On August 10, 2013, I visited the Verizon Wireless at Fashion Centre store at the Pentagon City Mall (1100 S Hayes St., Ste 3032, Arlington, VA 22202). I visited the store because my cell phone, Droid RAZR, was displaying a blank screen when powered on, rendering it impossible for me to utilize the phone. The phone was a refurbished model because the original purchased in September of 2012 failed in December 2012. The refurbished phone had issues from the get-go, but with my military travel and irregular work hours, getting to the store during a time when it was both open and my phone was acting up, was extremely challenging.
Upon entering the store (Verizon Wireless at Fashion Centre) on the afternoon of August 10, 2013, I was greeted by the manager, Ms. L. After explaining my situation with the phone to Ms. L, she indicated that there was nothing she could do because she believed that the damage was my fault. I reminded her that it was a refurbished phone, meaning it was not new and had been repaired previously. After arguing with me in an inappropriately loud tone and repeatedly calling me a “liar” for stating that my phone had been acting up for a significant amount of time, Ms. L stated that she would upgrade me a year early to a new phone, but that I couldn’t have an Apple model phone. She indicated that new phones would be coming out the following week and that I might want to wait to make my choice until I saw them. Ms. L provided me with her personal cell phone number in case I had questions. I thanked her immensely for agreeing to assist me and agreed to return to the store early in the next week to make my selection.
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<< Post edited to remove full name, profanity, and to comply with Verizon Wireless Terms of Service >>
Message was edited by: Verizon Moderator

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I ordered a phone (Droid X) Aug 25th and received an email that has a
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Ambreezy wrote:
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