Verizon and Applecare Plus

I ordered two new 4S iPhones at 3:00 am this morning on the Verizon Family Plan (moving from ATT after looking at the CNET report!). Applecare was never offered during the transaction (I was VERY careful to check each screen). Got my confirmation. Now Apple tells me I can't buy it separately, even though Verizon has a problem offering it on their site. Verizon told me there was a problem 'in some states'--Texas being one of them--where it does not show up. Now my Verizon order is cancelled, and a new one puts me a week later on delivery. NOT FAIR APPLE!!! You should allow Applecare plus purchases within X (30?) days. What say you? Anyone else with this issue?

I had the same problem when I bought a 4S iPhone by upgrading with AT&T. AT&T does not seem to sell or, like Verizon, be aware of AppleCare Plus.
AppleCare Plus makes a lot of sense, with its accidental damage coverage, so I rung Apple about this and they advised me to cancel my AT&T upgrade, upgrade through Apple (but staying on AT&T as my carrier), and buy AppleCare Plus that way.
The discrepancy between what Apple and AT&T can offer for the same phone on the same carrier is crazy!
After cancelling, I'm also seemingly unable to get the employee discount I currently have with AT&T if I upgrade through Apple. I'm going to hold out on this and see if Apple and AT&T get their act together. Certainly, Apple needs to be far more attuned with its carriers!

Similar Messages

What is the difference between apple warranty and applecare and applecare plus

I understand that apple warranty covers damage due to manufacture defects and applecare is the extended warranty and insurance. Then what is applecare+? What is the difference between applecare and applecare+?

The AppleCare extended warranty extends the standard one year warranty by two years and includes free telephone support for two years.
The Apple Plus extended warranty does the same and includes some insurance covering accidental damage with a two claim limit with a deductible over the two year period.

Applecare and Applecare plus?

My ipad is under the standard 1 year apple warranty, but it is soon to expire. The screen has been badly damaged. I understand that this warranty does not cover accidental damage, and for $250 (it is 16gb ipad2) I may replace it for a new or refurbished one as long as it is under warranty. However, I have seen that applecare plus covers accidental damage for a $49 fee. Would it be possible for me to buy applecare plus which is $99 from what I have seen and then pay the accidental damage fee? So I would end up paying $150 rather than $250? Is this possible or am I mistaken

Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
Apple will provide a replacement iPad for:
iPad model
Out-of-Warranty Service Fee
New iPad
$299
iPad 2, iPad
$249
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
You can get the glass replaced at 3rd party repair sources for less $, however, the Apple warranty will be voided.
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
iGadgetResQ
http://www.igadgetresq.com/ipad-repair/
 Cheers, Tom

How do I access the photos and videos from my computer that I backed up from my phone to verizon backup assistant plus?

how do I access the photos and videos from my computer that I backed up from my phone to verizon backup assistant plus?

You can download the PC (or mac) desktop application.
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=54607
or you can sign into My Verizon ( http://www.verizonwireless.com/myverizon ) then navigate to MyVerizon/Manage & Store media.

When my iphone 6 plus ships, can I go into verizon and trade it in for the regular iphone 6?

When my iphone 6 plus ships, can I go into verizon and trade it in for the regular iphone 6?

Yes if they have it. You have a 14 day worry free period to do so. You can also call in for exchange but they'll charge you for it until it arrives back at their warehouse and charge falls off.

Day 11 of 14, New too Verizon and the new Thunderbolt, do we keep it or send it back?

I have had a number of surprises so far after coming to Verizon with the new Thunderbolt.. We ordered 2 bolts. The battery issue was disappointing, but a bigger battery will fix it, and/or a daily charge seems to take care of it.
I live in the country on fridge of the city, my wife came from provider Sprint, and I came from AT&T. We never had problems with our prior carriers, but must be out of range for the Verizon tower due to the bad signal and sound quality when making calls from the house. Verizon suggested a network extender, so we had them send us one. It did fix the signal and the noise problems at home. Plus can take with us on the road,, guess this problem is fixed too.
My wife's Bolt had static and noise in any area, 3G or 4G. Mine has been great. I called Verizon they said to take it to a Verizon store for an exchange. I bought the phone online with Verizon, but the brick and mortar stores said they could not do it, I complained and did get them to change out the wife's Bolt. The replacement serial and mac address was several thousand letters and numbers higher, so expect her phone was built early, but the new replacement is quiet, no noise problem solved.
The 4G is very fast, speetest.net I was surprised how fast it is. I love the phone, but I worry with all the issues people keep finding, and I really have not seen any official Verizon communications on what is actual and what might be in progress to fix for good. Forums are great, but does Verizon read these posts?
I am on day 11 of 14. First timer to Verizon, Thunderbolts aside, do you like them as a wireless carrier? Thunderbolt's, we like them very much, but I now wonder if maybe insurance is a good idea, seems like we may have many issues in the future too. I was on the build team for the HP Glisten, we had many issues on our first phones too, but eventually got it fixed too, in fact the prototype I still had when I left AT&T to come to Verizon. I think we are going to give the phones a couple more days of heavy workout, and then decide.

So far so good, a few hiccups but Verizon has supported me so far on each issue. Some responders from the support line where not as good as others, but I did find several who were more than helpful. The forums here are helpful too, aggravation does make some of the posts bias against the phone, but there are some good posts out there and the solution found posts will help us all.
Everyone who owns a Thunderbolt just needs a little patience, it is a new and powerful device. I'm sure HTC and Verizon are working out the confirmed bugs, and will roll out confirmed updates when they have gathered more data. When I was prototyping the obsidian, which we marketed as the glisten, we had many issues too, but in the end worked most of them out.
The thunderbolt should also follow same result as long as Verizon and HTC keep it in the front line, so far they are still marketing it, even with having the Iphone now in their portfolio. I viewed a wirefly.com smackdown between the Thunderbolt and the new Iphone, and to me, I do like the Thunderbolt best. On to day 12, so far so good.

How can I buy applecare plus, if I buy "refurbished ipad" in apple oline store? I cannot find the way to select applecare plus before checkout.

How can I buy applecare plus, if I buy "refurbished ipad" in apple oline store? I cannot find the way to select applecare plus before checkout.

Add it to your cart. Then, when you're on the cart screen, scroll down and you'll see a choice for AppleCare+ with an Add To Cart button!
I also called the Apple Store and their agents confirmed that it does apply to the refurbished models!

Horrible Customer Service from Verizon and Anytime Assurian Insurance is a SCAM

I am posting this so everyone is aware how horrible the customer service has become at Verizon and the insurance replacement coverage offered. Please read and BEWARE before purchasing this extended coverage as Verizon will NOT work with you!!
We have two phone lines and a tablet with service through Verizon and pad the anytime additional insurance through Verizon which is supposed to cover standard insurance PLUS extend the manufacturer warranty. If the defect is due to manufacturer defect, then the replacement is supposed to be covered without a deductible.
So now, the recap of the horrible experience we have been through .....
My husband has an Iphone 4s that had the power button on the top of the phone fail. The button does not press on/off correctly. He contacted Verizon and they put him through to the diagnostic time to approve or deny the replacement under the extended warranty. He contacted the tech and described the problem. The tech advised him to check all of the water indicators on the phone. The top one for the headset jack is slightly pink and the other indicators are completely white. The tech advised him they could send him a replacement phone and then he would send in his old phone for evaluation and he would know in about 6 weeks if he would be charged a deductible. He then spoke with Kiera (sp??) who advised him to have the phone checked by Apple Genius Bar.
He took the phone to Apple. They advised the phone is in great condition and that if he had purchased the extended Apple Care instead of Verizon's Assurian Insurance they would cover it with no deductible. The stated the reason the phone was not functioning was clearly related to a manufacturer defect and wrote on their assessment paper they gave him that the phone is in great condition. They stated by indicated that water damage is indicated by all three indicators being tripped -- NOT just the top one. The rep then walked outside with my husband and said it's raining so Verizon would now void the warranty part and make him pay a deductible since Verizon is being nit picky.
We then went to the local Verizon store. The rep and the store manager looked at the phone and stated the top is tripped so the insurance department will call it water damage and not honor the manufacturer defect. I stated that it seemed like they were finding a loophole out of the insurance coverage for the extended warranty part and making the customer pay a deductible. The manager then stated "other carriers would screw you the same way." REALLY -- THAT'S THE CUSTOMER SERVICE WE PAY INSURANCE FOR???!!!!!????
So, we called and spoke with a really nice customer service rep (Suzette) who stated unfortunately it was not her department but that she would send a message to have Kiera call us back. That was a week ago and NO CALL BACK FROM KIERA. Again, this is the customer service we pay for???
So, we called today and spoke with another rep and a manager. The manager again stated we could send in the phone and it's 50/50 if they will charge the deductible. She stated Apple should honor even though he is outside Apple Care if it is their defect. I asked isn't that what we pay them for?? She stated they will look at the indicator and call it water because she Googled it --- apparantly Google knows more than the Apple Genius Bar on their own product! I even offered to fax the paperwork from Apple. My husband offered to send them the phone and have them evaluate it before they send out the replacement so he's not taking a risk on paying the deductible. I asked the manager to email me her contact info. She indicated she would ... 2 hours later, no email.
So, my husband that is up for an early upgrade but wants to wait until he's eligible for the Edge program (in which he would pay unsubsidized prices for phones to upgrade early -- and give them more money for phones) is stuck with having to decide to continue to use his prior phone that works or risk having to pay $200 for a deductible because they have stated they will look at the indicator and even if it's unrelated, call it water damage.
We are seriously looking at cancelling our coverage and just going to another carrier. Because in the end, phones and service are similar, so you really pay for the customer service you get. Or in this case, the lack of follow up, loopholes in their program, and lack of customer service. I am thoroughly disgusted that I have paid Verizon for their service for 10+ years and have always paid for insurance without ever having to use it before --- and this is what we get.

It's not really a loop hole.. if the indicator is pink what do you want verizon to do? Google it, a lot of people on all carriers have been charged for returning a phone with just one indicator showing water damage with iphones.. This is what insurance is for, you pay a deducible instead of full retail. I think you are hung up on thinking the apple rep didn't lie to you, it's easy to say whatever you want when you know you won't be held accountable for it. I mean verizon is a service provider, maybe you should buy your phones from manufacturers if you think you get a better deal
Have you tried to reset the phone via itunes? Not likely a software issue, but i've seen stranger things with iphones.

IPhone 6 and 6 plus conference calling

Hello everyone, I'm waiting on my iPhone 6 plus from verizon to come in and I searched a bit for this answer but no one has clearly answered this. Now I know that the iPhone 6 and 6 plus has the advance 1.0 calling feature on it which we can now do HD calling and as well as 6 way calling but I just have a couple of questions.
1. Is it truly 6 way calling just like AT&T where I can do this with landlines and other networks or is it only with other phones on verizon with voLTE?
2. If I'm already on a call and a second incoming call comes in, am I able to merge that call to the existing line or I have to tell the caller to hang up and then I proceed to call everyone at once like all CDMA iPhones had done in the past for multiple calls?
Sorry if this has already been answered as I tried searching but haven't had much luck. Thanks guys!

Hey there, lilfool4lif3! Thanks for bringing your questions about conference calling to the Forum. I'm sorry that you've had any difficulty getting this straightened out. Although the iPhone 6 using iOS 8 can support conferencing with up to five other callers, this activity is not yet supported while using Advanced Calling. That said, the process if adding a caller while engaged in a call can be done by tapping the HOLD CALL Answer, and then tapping MERGE CALLS. Thanks!
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

MSG HD and MSG PLUS HD

As a NY sports fan, we have only the Giants, Jets, Mets, Nets and Yankees in High Def. But what about Hockey and the knicks? I hears Verizon was filing a suit against Cablevision so that cablevision can release the HD channel for MSG and MSG Plus. Any updates? C'mon Verizon push harder!! We can't have another season go by without the Rangers, Islanders, Devils, Knicks, Redbulls and Liberty in High Def!! Lets work out a deal and get us the HD Channels we deserve!

That article is not entirely accurate; Cablevision is not "appealing the decision to the FCC." The FCC has already ruled that Cablevision's decision to provide Verizon with only a standard definition MSG signal was improper - thus closing the terrestrial loophole. Cablevision then appealed the FCC decision to United States Court fo Appeals for the District of Columbia.
Cablevision submitted its"petition for review" to the court on March 15, 2010, and now, it is Cablevision (as petitioner) versus the FCC (as respondent). All of the briefs have been submitted and the case will be orally argued in front of three judges on February 14, 2011.
After that, we will just have to wait for the court's decision.

Applecare plus for Spanish iPhone in UK?

I received an iPhone 6 plus from Movistar Spain for Christmas but am based in the UK and want to know if I can buy Applecare+ in the UK to cover it and if so what will the accidental damage coverage be in UK, Spain, Europe and the rest of the world? I work around the world and want know what level of coverage I should expect with this product as your site seems to indicate that it will be covered but the excess will be chargeable in the equivalent local currency.
Can you also confirm how long after purchase date Applecare plus can be purchased, as I have read 30 and 60 day periods? I understand the phone can be accessed remotely but want to confirm the exact requirement before buying as I have to go to Asia for a month or two and may not be in the UK to attend an Apple store within the require period.
Thanks in advance
Archoo

One stop for expert technical support
Because Apple designs the iPhone, iOS and many applications, the iPhone is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.
Direct access to Apple experts
Express Replacement Service
Local Apple hardware service when travelling within Europe

Will AppleCare Plus replace a lost Lightning cable?

Just had a few questions.
- My girlfriend lost her Lightning cable to her iPhone 5c, will AC+ send her a new one or am I out of luck?
- What is size the of Lightning cable that comes with the iPhone 5s and 5c? Curious in case I need to buy a new one for her.
- Is the Lightning cable compatiable with all devices, can I use my iPhone 5s Lightning cable to charge my iPad Air and vice versa?
- What are the different sizes the Lightning cable come in? I've looked on here and Best Buy, can't seem to find an exact answer.
Thanks.

What "guy" told you this?
All package contents are included with the warranty (iPhone, power adaptor, cable, and earbuds) which is a limited manufacturer's warranty covering manufacturing defects or failures during the warranty period. All package contents are covered for the same with the AppleCare Plus warranty which extends the standard one year warranty by an additional year along with including some partial insurance with a deductible for the iPhone limited to two claims during the two year period.
The $79 fee is the deductible for when the iPhone is exchanged for accidental damage not covered under the warranty, not for the cable. If the cable damage is determined to be caused by accidental damage or abuse, there will be no exchange under warranty.

Does applecare plus cover iphone usb cable?

My husband and I both have the 4s and our cables don't always chargd the phones. We have applecare plus on them both, will that cover the cords?

raymond73 wrote:
do the math? Sorry for asking a question!
Precisely. I am going under the assumption that Apple will consider the cable user damaged
Unless they are simply not working and are not damaged.
They may be covered even if they are simply are "worn out".
Certainly worth asking about. If Apple says they are user damaged" and not covered, then just buy the cables.
In any case, Apple will NOT replace an iPhone unless the iPhone is actually damaged and not working correctly.
Apple will not replace iPhone simply for cosmetic damage.
Applecare+ will replace a user damaged device for a cost of $49.00
Apple will replace a user damaged iPhone (now $79, not $49).
A cable is not replaced for $49/$79
Apple will only replace a malfunctioning/non-working item. If the cable is bad, they will not replace the iPhone.

Buying AppleCare plus

guys, just a quick question......
my new 6+ arrives today (at last!) and I will be purchasing AppleCare plus to cover it, question is can I buy the cover for 2 years up front as that's the length of my contract? Or do I have to renew it after the first year?
thanks
andi

Well yes and no
This explains it
http://www.apple.com/uk/support/applecare/
max 24 months of warranty ie 12+12
but 24 month overlay of Applecare benefits over the initial Apple standard warranty

Cracked screen with applecare plus

i cracked the screen on my iphone 4s yesterday and today i added the applecare plus coverage plan..tonight i have an appt at my local store and im wondering if they will give me a hard time b/c i just added the insurance this afternoon..any advice would be great!

None of us users here can predict the future (that I'm aware of), so no one can predict your treatment at the local Apple store. It will be what it will be.

Verizon and Applecare Plus

Similar Messages

Maybe you are looking for