Verizon And The HTC ThunderBolt

Moved for greater exposure

I am glad to hear that the above posters are pleases with their ThunderBolt phones and customer service provided by Verizon, however I am curious if they felt the same way if they were experience the same problems that I have endured...
Here is a short snopis
1.... Well engage in a phone call , to have the phone start playing a YouTube video at the same time. This is an interesting scenario, considering I never use YouTube. Demonstrated this to a rep. At the Verizon store, and the response was a shake of the head by the rep.
2.....I travel extensively from Edmonton Alberta Canada to Boise Idaho, then from Boise Idaho to Seattle Wa. back to Missoula,Mt.
Now, there are a lot of no service areas in this route, and every time that I travel thru these areas, the phone freezes up and in order to restore the phone, that means pull the battery, which means this battery pull is anywhere from six to twelve time a day,
3...... I use the phone as a Hotspot, to access my computer IPad, or IPod touch, or Kindle Fire, I can get connected to these devices and stay connected for about three or four minutes before the Hotspot times out and I loose connection to the device that I am using, and in order to restore the connection, it requires another battery pull, to acquire another three or four minutes of use..
I'm sorry, being a customer of Verizon, I expect more, and I still claim that the TunderBolt is a failure as a phone, at least for myself.
Now if you find these incidents as normal or acceptable use of the TunderBolt, then perhaps Im expecting to much and the TunderBolt is the best phone ever...
Then to have Customer Service reply that I'm sorry that I couldn't help you and a salutation of Goodby.

Similar Messages

Day 11 of 14, New too Verizon and the new Thunderbolt, do we keep it or send it back?

I have had a number of surprises so far after coming to Verizon with the new Thunderbolt.. We ordered 2 bolts. The battery issue was disappointing, but a bigger battery will fix it, and/or a daily charge seems to take care of it.
I live in the country on fridge of the city, my wife came from provider Sprint, and I came from AT&T. We never had problems with our prior carriers, but must be out of range for the Verizon tower due to the bad signal and sound quality when making calls from the house. Verizon suggested a network extender, so we had them send us one. It did fix the signal and the noise problems at home. Plus can take with us on the road,, guess this problem is fixed too.
My wife's Bolt had static and noise in any area, 3G or 4G. Mine has been great. I called Verizon they said to take it to a Verizon store for an exchange. I bought the phone online with Verizon, but the brick and mortar stores said they could not do it, I complained and did get them to change out the wife's Bolt. The replacement serial and mac address was several thousand letters and numbers higher, so expect her phone was built early, but the new replacement is quiet, no noise problem solved.
The 4G is very fast, speetest.net I was surprised how fast it is. I love the phone, but I worry with all the issues people keep finding, and I really have not seen any official Verizon communications on what is actual and what might be in progress to fix for good. Forums are great, but does Verizon read these posts?
I am on day 11 of 14. First timer to Verizon, Thunderbolts aside, do you like them as a wireless carrier? Thunderbolt's, we like them very much, but I now wonder if maybe insurance is a good idea, seems like we may have many issues in the future too. I was on the build team for the HP Glisten, we had many issues on our first phones too, but eventually got it fixed too, in fact the prototype I still had when I left AT&T to come to Verizon. I think we are going to give the phones a couple more days of heavy workout, and then decide.

So far so good, a few hiccups but Verizon has supported me so far on each issue. Some responders from the support line where not as good as others, but I did find several who were more than helpful. The forums here are helpful too, aggravation does make some of the posts bias against the phone, but there are some good posts out there and the solution found posts will help us all.
Everyone who owns a Thunderbolt just needs a little patience, it is a new and powerful device. I'm sure HTC and Verizon are working out the confirmed bugs, and will roll out confirmed updates when they have gathered more data. When I was prototyping the obsidian, which we marketed as the glisten, we had many issues too, but in the end worked most of them out.
The thunderbolt should also follow same result as long as Verizon and HTC keep it in the front line, so far they are still marketing it, even with having the Iphone now in their portfolio. I viewed a wirefly.com smackdown between the Thunderbolt and the new Iphone, and to me, I do like the Thunderbolt best. On to day 12, so far so good.

ISSUES WITH THE HTC THUNDERBOLT

I just resently got the HTC THUNDERBOLT and i did a service update on it and ever since then my phone restarts between 7 and 10 times a day. is there any way to fix that?

http://community.vzw.com/t5/ThunderBolt-by-HTC/HTC-Verizon-working-on-ThunderBolt-reboots/td-p/533508

Where's the HTC ThunderBolt Desktop Charger?????

How many owners are waiting on this accessory? The HTC ThunderBolt Desktop Charger has battery charging capabilities.
(Part#: HTC6400DTC)
It's been "Out of stock" since day 1, Verizon knows there are issues with the battery life, how about providing us a way to charge the device with the extended battery installed and a spare at the same time....Swapping batteries in and out is a pain and potentially damaging to the back covers.

Who are these "most people" ? And how are they using their device? ( "Awake" time and "actual usage" could vary greatly among those "most people" ). I see a lot of people jumping thru a lot of hoops to tweek away the core features touted on this phone to gain somewhat acceptable battery life. As far as I know Juice Defender is still beta (thanks but I'll wait on a finished, stable, relatively bugless release) I get different battery discharge rate on different days with absolutely nothing to point my finger at as a definitive cause. I've had the extended battery since day 1 (I don't mind the extra size and it actually fits my hands better) Most of the time I can make it thru my day with battery to spare but there have been days where my phone has warned me to charge immediately <15%)/ I have no social networks syncing, weather on 1 hour update( Too much fast changing this time of year ), email on 2 hour and I'm smack dab in the middle of solid red 4G coverage. My take on 4G is if it requires turning on/off to accommodate undersizing of the battery I've mitigated that by using the extended version.
The only charger capable of charging a Thunderbolt with the extended battery installed while also charging another battery (standard or extended) is HTC's. I don't want to add another charging device when 1 device will do. (I do also have a car charger)

I have i phone 4 from verizon and the power button is not working

I have i phone 4 from verizon and the power button isn't working anymore, I bought my i phone 8 months ago.
What options do I have and what should I do ?

Hello James,
The flashing WLAN light means activity (data getting transferred). Try disconnecting all your devices and check whether the light is still flashing or disconnect the router from internet and do the check.
Do you have your SSID as linksys or the default one? If your neighbor has the same SSID, then traffic could result from your neighbor's one. Try changing your SSID and password. Make your security WPA/WPA2.
Hope this helps,
Thanks
Vijay

I don't have the sim card for the htc thunderbolt, will i be able to update to ics?

I dont have the sim card for the htc thunderbolt, will i be able to update to ics without it or do i need it?

Yep, it wouldn't even look for an update without the SIM card.

I have had Verizon and the Galaxy S5 for 2 months now. My calendar information is gone but the calendar is still there, but its empty. Also, it doesn't work anymore. I NEED this. My ENTIRE life is on it. Verizon phone support and stores say they cannot he

Can anyone HELP? My calendar A) no longer works and B) has deleted all the information that was in my calendar. All appointments, etc. I NEED this. Verizon and Google say they cannot help, so what else can I do?

Hi Lynne
I'm so sorry your having calendar issues. Was the device backing up with Gmail? Have you checked Gmail to see if the calendar is there on a PC? Was the calandar backed up with any other application? Did this start after an app was downloaded?
JoeL_VZW
Follow us on Twitter @VZWSupport

Severely disappointed with Verizon and the Revolution

More of a rant than anything. Just severely disappointed with Verizon. We have been customers for about 16years, have 4 cell phones and the cell based home phone with them. On this last upgrade, we went with some refurb. Revolutions as Verizon was/is pushing their refurb products. One phone began acting up after about 3 months, the other at about the 6 month mark.
Verizon's solution to lock up and several other various software related issues that happen continually is, you guessed it, Hard Factory Reset. When I complain that is very tough since I have many downloads (some come back after reset, some don't) and all my e-mail accounts from home and work have to be redone all the time, AND each time I do a factory reset, it adds a mirror image of my phone contacts, so each person is listed 4-5 times now. The good thing I guess is that I now have a hobby in my free time.....sitting around deleting duplicate contacts......
I called and simply asked to be able to upgrade to another phone at the discounted price, and would have another 2 year contract. DID NOT WANT A REFUND, just wanted to "fast forward" the calendar a year. Their response was a flat NO. They would offer to replace the phone, but only after I went through three more levels of customer no-service hell. Apparently the minions that answer the phone have no authority to help a customer, they make you do the hard reset and then if that does not work, they transfer you to some kid somewhere who puts you thru the paces and then you still have nothing.
This last time they were asking me at what specific times the phone was acting up, like at exactly what time did you NOT get the call you are claiming was made. At what exact time did that call refuse to go through that you claim to have made. At what exact time did you e-mail start acting up. Where exactly were you at. What a pain in the butt. I have tried to work with them, they did give me a phone number and "incident #" but there was no help there either.
I guess I will use the remainder f my contracted time with them and look or a new carrier. Since we can PORT numbers now, they can't hold any of my numbers hostage. If a VZW person monitors this, our $200.00 plus a month account can still be saved...just want a little help here.....

You make the appointment. And here it is 9PM and no one has shown. No call. No apologies. Nothing.No complaint department. No Complaint number. NOTHING. You'll probably get rid of this thread because it is taking up too much space. But Verizon, you USE to be a decent company. I sang your praises to everyone and swore by you. But lately, all I do is swear at you. You outsource your calls on the weekend and they screw up their orders and I have been screwed ever since. Sure, things are fine now. But I had to re-work my schedule for you and you sent numerous messages that you were showing. And NOTHING. This is not a way to run a business. This is not a way to treat a customer who pays their bills and has been a long time customer with you. My friend recently asked me about you and I said, oh yeah. Great, never had a problem, works with you.Now I think you've gotten too big for your own good. You can't provide quality service anymore. I've told her to forget about it and stay with someone else. Someone who provides SERVICE and not empty promises.

Disgusted with Verizon and the havoc they made of my day

I called asking what the best way was to reduce my bill. Someone offers me a package and tries to get me the $300 card. He says he's unable to do the card bit, but gives me a nice package. Says that someone will be coming by on Aug 31st between 11 and 2pm. I get email about visit etc. Then a box appears, its a new cable box. I figure the guy coming on Friday has to install an upgraded box for me. I never received an email or call about the box. UPS was lucky I was home. So the box sits and waits until Friday. I get a phone call about the ticket and they are confused about what they are supposed to do with it, I tell them that I received this box, I'm trying to lower my bill. She says ok. Now we know. I was told my service would be disrupted on Friday, so when I woke up and there was no phone signal. I thought ok, tech will take care of it when he gets here. Turn on TV expect too see nothing, but I have TV and Internet service. Strange. But I go with it. Eleven o'clock rolls around. No call, no tech. So I call Verizon. I get bounced around by a guy who tells me to plug in the new box. Which didn't work btw. So I put my old box back in, then someone who bounced me to someone else who couldn't understand why my phone was out. I was put on hold for too many times too count. I was on a cellphone, minutes clicking away trying too get this taken care of and losing patience. Three hours later, I find that billing made a mistake and cut off my phone because it was part of the new package they would be giving me. They kept asking me if I moved, numerous times. They said I moved earlier this month, when a tech came by. I had to explain that a PSEG truck went by and knock down the line and I called to have them put it back up. I still have no phone and won't get one until tomorrow. I am disgusted. I am beyond **bleep** that no one told me that NO tech was coming and I have this cable box sitting in my livingroom. Sitting in a box and "I" have to find a way to get UPS to pick it up to return to them cause I'll be damned if I'm gonna search all over for a UPS store, with no car. No one explained to me that the new package would CUT OFF MY PHONE. No one knew what was going on with my account and its just inexcusable. I like the picture, I like the internet and when it works, I like the digital phone. But today pushed me to the limits of being understanding to the techs on the phone with me and the company. I think I've earned that $300 card I was offered from the guy on the phone originally. A day without a phone, 3 hours on the cellphone and missed appointments, just because of YOUR mistake.

You make the appointment. And here it is 9PM and no one has shown. No call. No apologies. Nothing.No complaint department. No Complaint number. NOTHING. You'll probably get rid of this thread because it is taking up too much space. But Verizon, you USE to be a decent company. I sang your praises to everyone and swore by you. But lately, all I do is swear at you. You outsource your calls on the weekend and they screw up their orders and I have been screwed ever since. Sure, things are fine now. But I had to re-work my schedule for you and you sent numerous messages that you were showing. And NOTHING. This is not a way to run a business. This is not a way to treat a customer who pays their bills and has been a long time customer with you. My friend recently asked me about you and I said, oh yeah. Great, never had a problem, works with you.Now I think you've gotten too big for your own good. You can't provide quality service anymore. I've told her to forget about it and stay with someone else. Someone who provides SERVICE and not empty promises.

Banshee and the HTC G1 phone

Has anyone mananged to get the HTC G1 phone to sync music with Banshee? Banshee is supposed to support the G1, but it doesn't seem to work for me.

How about running it from a terminal and seeing if it spits out some errors?
I do start gnome-keyring-daemon in my Openbox startup script, you might want to check if that solves it for you. It's very probably that banshee needs some gnome service you haven't running.

Alltel to Verizon and the Connect bundle? What are my phone options on this?

Hey guys! I've been reading around and I've found similar answers to my problem, but not the exact issue. Like most of you, I still have the Alltel contract(and it's staying that way) and it has a Connect plan for $19.99 on my line only. I'm wanting to upgrade to a new phone, but I'm not sure which Verizon phone will work with my plan. I'm not going to let them force me to upgrade, or I'm going straight to At&t down the road.
Now, the upgrade option on the site lists alot of phones that are compatible with my current plan, but the team members in the stores say I am required to upgrade to a Verizon contract, which is $30 more(again, I will not do this, nor will I tolerate corporate theft). Somehow I don't think this is true and the talking suits are just doing their usual slave routine for commission(instead of getting a real job).
That's something else I won't tolerate! =)
What phones have you guys been able to activate on the $19.99 Alltel Connect plan? I currently have a Samsung Intensity. It's just a basic qwerty pad phone.

Hello,
The Connect bundle plans will not work on Smartphone devices. Some feature phones may work with your existing plan. To view our feature phones, please visit the link below:
http://www.verizonwireless.com/b2c/store/controller?item=phoneFirst&action=viewPhoneOverviewByDevice&deviceCategoryId=2
To upgrade to a new device online, please follow the steps below:
Sign-in to My Verizon.
Locate the I Want To... section.
In the DEVICE column, click Upgrade Device.
Select the line you wish to upgrade.
Click Continue.
Optional: Filter the devices by Category, Brand/OS, Style, Color, Features, and/or Price.
Use the drop down menu to Sort By Featured, Rating, Price, etc.
Use the Pricing For drop down menu to select Month to Month or contract length.
Click Add to Cart.
Note: If a Buy One Get One or similar promotion applies to the device selected, a pop-up window will display after the first device is added to the cart, asking what other line(s) the customer would like to upgrade. Then the process continues as below for each of the lines to be upgraded.
Click Continue to Select Features.
Select the desired features.
Click Select Features and Services.
Check Continue to Select Accessories.
Click the hyperlink for the desired accessory.
Click Add to Cart.
Click Continue to Checkout.
The Review Your Changes screen displays.
Click Submit Changes.
The Shopping Cart screen displays.
Click Continue to Checkout.
Enter billing and shipping information.
Click Continue.
Enter payment information.
Click Continue.
The Review Your Order screen displays.
Click Submit Order.
The Order Confirmation screen displays.
<script type="text/javascript">// if( typeof( TextPopupInit ) != 'function' ) TextPopupInit = new Function(); TextPopupInit('a1','POPUP307298173'); // </script> <script type="text/javascript">// if (window.writeIntopicBar) writeIntopicBar(0); highlightSearch(); // // --> // </script>
Thank you.
KellyW@VZWSupport

VERIZON AND THE CHARGE=TERRIBLE

My camera also locks up, which is very inconvenient as I use my phone camera for work, or did anyway. Additionally, my phone sounds like there's aliens talking on it with loud screaching noises at least 6 times a day, and a reset always fixes that, but it sucks reseting so much. Also, call icon won't disappear and then phone will lock up after ending call, at least a few time a day. Again I have to pull battery. Verizon store wouldnt do anything but send me a referbished phone, which is a total joke. Also, several times a week people on the phone tell me it sounds like I'm in a tunnel. Reset and it's fine again. This phone is a piece of junk and Verizon's customer service is worse.. I came from the thunderbolt and best buy replaced it when the reboots began but that was within 30 days. Once your out of the 30 days Verizon treats you like a criminal. What a crock!!! It could be the best phone ever. I know I just got a lemon, but I guess I'm stuck with it thanks to the boys in red. Now I know what kind of customer service 200 a month buys me. None.

Gvillecharge wrote:
My camera also locks up, which is very inconvenient as I use my phone camera for work, or did anyway. Additionally, my phone sounds like there's aliens talking on it with loud screaching noises at least 6 times a day, and a reset always fixes that, but it sucks reseting so much. Also, call icon won't disappear and then phone will lock up after ending call, at least a few time a day. Again I have to pull battery. Verizon store wouldnt do anything but send me a referbished phone, which is a total joke. Also, several times a week people on the phone tell me it sounds like I'm in a tunnel. Reset and it's fine again. This phone is a piece of junk and Verizon's customer service is worse.. I came from the thunderbolt and best buy replaced it when the reboots began but that was within 30 days. Once your out of the 30 days Verizon treats you like a criminal. What a crock!!! It could be the best phone ever. I know I just got a lemon, but I guess I'm stuck with it thanks to the boys in red. Now I know what kind of customer service 200 a month buys me. None.
Thanks to the community for helping out with this one. Gvillecharge, I know you're disappointed. I'm sorry that you're experiencing issues with your Droid Charge. I respect that you have high expectations for the device and you feel let down because you expected to get a new phone as a replacement. Perhaps, if you'll indulge me, I can explain why you weren't offered a new phone as a replacement.
It's been stated here that VZW's Worry Free Guarantee provides our customers 14 days in which to evaluate a newly purchased phone. If, for any reason, that phone doesn't work out, our customers may return it for refund or exchange for the model of their choice (with a $35.00 restock for applied for all but same-model exchanges). I presume that the issues you described were not evident until after that 14 day period, since you were offered a Certified Like New Replacement (CLNR) instead of a new phone.
Gvillecharge, the process of offering a warranty replacement instead of a new device is quite common in the electronics industry. In fact, you'll find that the policy most electronics manufacturers requires consumers to foot the bill to the device to the manufacturer for evaluation. That process can take weeks, after which you are either given your original device back (repaired, of course) or given a warranty replacement.
As the retailer, VZW is involved in the warranty process at the convenience of our customers. Through VZW, you can get a warranty replacement without having to submit your phone first. The replacement you get is free. The cost of shipping the phone to you and shipping defective device back is free. True, it isn't a brand new phone. But let me ask you this: If a brand new phone would be so much more likely to fix the issue than a CLNR, would you even need to address this matter at all? After all, wasn't your current phone brand new when you first got it?
I encourage you to strongly consider the CLNR, Gvillecharge. I've gotten one myself in the past and it served me well. Thanks for your time!

TS4036 I just uploaded the new 7 update 2 days ago and now my phone has locked me out and is saying disabled , i called verizon and the said to contact apple . it asked for my pass code but i did not remember it and tried it to many times and it is locked

help!!!!! i just uploaded 2 days ago the new 7 update to my phone , then yesterday morning , it said disabled and asked me for my pass code . I couldnt remember what it was , so after trying different ones it finally locked me out for good. how do i fix this !!!!!!?????

If your phone is disabled from entering the wrong passcode too many times you'll have to restore it to remove the passcode, as explained here: http://support.apple.com/kb/HT1212.

Looked at devices that work and the HTC vivid isn't on there.....its a new phone that out from AT&T....

have a new phone, a HTC Vivid.....does it support Firefox ?

This phone has a dual-core 1.2 GHz '''ARMv7''' cpu and 1GB Ram so it should be quite capable.
It may may not be on list yet at https://wiki.mozilla.org/Mobile/Platforms/Android due to being rather new.
You should have Android Market on phone so you should be able to install Firefox 9.0 from there.

What is the network unlock code for my HTC Thunderbolt?

I want to unlock my husband and I's HTC Thunderbolts. Our contract is up and we bought our phones out right before we signed a contract. What is the network unlock code for the HTC Thunderbolt phones?

Thanks. Apparently Verizon isn't really "sorry to see the customer go". I'll simply buy an unlocked phone and be done with Verizon for good. Two years is to long to be treated like this by them. I bought my phone and should be able to use it with whatever carrier I want. It is no longer Verizon's phone. Yes I understand they own some of the stuff they put on my phone but by all means they can remove it. I didn't want their crap on their in the first place. I wish the rest of America would quick kissing their rear. End Rant
>>Edited to remove profanity<<
Message was edited by: Verizon Moderator

Verizon And The HTC ThunderBolt

Similar Messages

Maybe you are looking for