Verizon Fios is by far the worse for trying to get service

I have been signed up to get Verizon Fios since the end of July. It is now August 25. The first appointment I get a no call no show from a technician. After calling V and getting some answers the customer service rep said that the problem would be fixed and taken care of by my next appointment on the following Monday. I am fine and cool, not a problem. Monday comes a round and once again no call no show. This time I contacted V the rep said that the problem has not been fixed and I would have to wait and will receive a call when another appointment can be set up and the problem is fixed. The problem was supposedly an "engineering" problem that the apartment building does not have service but all the while I know others in the complex have fios because I have seen it in apartments and technicians installing them. The rep aslo asked if I gave them the right address and I was completely reading it off the complex website and she said that the address did not exist, when you can easly go on V's website and it will find the address when signing up for service. Eventually, a week later, I receive another email of another appointment and confirmed it. I contacted V to follow up and make sure its really going to get installed this time. I am even connected to the local dispatch and she confirms the appointment for Monday and I ask if it is possible to get it Sunday the 25th. It is August 25th and I am not trying to waste my time so I call V just to check the status of my technician and the rep, who by the way was the most rude and unprofessional representative I have ever talked to, said that there is a "fallout" "engineering" problem, tell me something I do not know, and that I would have to wait until Monday to call back and try to fix it. Same story but a different day. So that is three times, each time saying the problem was going to get fixed and not. I have been patient. I expect more from a company like Verizon.

Gamble97 wrote:
First let me start off by saying in the past 12 years of owning a cell phone I have had almost every service provider in my area. (tmobile, at&t, spring, Verizon, & u.s cellular)
I have had them all and must say that by far Verizon is the WORST service and has the WORST customer service ever. I joined and got a family plan (2 lines) to save money.
I’m at home with windows all around and a skylight. I have no problems at work with a building with no windows on ground level, but I can’t get reception at home inside or outside.
For the 1st problem, why do you keep switching? Haven't you found a company with coverage that is good enough for you? No company has a signal EVERYWHERE. Have you been switching constantly because you choose to switch or your company forces you to switch? If the latter, you should complain to your company to go with the best service, not to ruin their business by going with substandard service. Additionally, no provider has the best signal EVERYWHERE. If your company is forcing you to switch, maybe you could suggest that they offer more than one provider for business phones. I know my company has contracts with AT&T, Sprint & Verizon. If you are constantly changing because you choose to change, then I would suggest that you pick the best footprint for you and then stick with it. Afterall, you have had them all, so you should know which would be best for you.
As to the second part, this sounds more like a location problem rather than a phone problem. NO provider has service in ALL locations.

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