Verizon Fraud Prevention Team Number

Is the Verizon Fraud Prevention Team number not working today, or are they just really busy? I've been trying to call all day to verify my order, but haven't been able to get through. Thanks.

Figures, right after I posted this, after being on hold for a while, someone answered and my order was verified.
Thanks

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My ipad was stolen this morning. what steps should i take? I am filing a police report; does Verizon have the serial number of the ipad that I purchased through them? I have total moble protection; how do I file a claim?

My ipad was stolen this morning; can Verizon track the location of the device an assist the police department in recovering the device? I am filing a police report does Verizon have the serial number of the device for me to include in the police report? I have Total Mobile Protection and need instructions for filing a claim. Is here any other steps I should take?

If the iPad was running iOS 7, the thief/finder will not ever be able to use it.
iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
Apple (and no one else) can not assist (with serial number or iCloud) in finding a lost or stolen iPad.
Report to police along with serial number. Change all your passwords.
These links may be helpful.
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
What to do if your iOS device is lost or stolen
http://support.apple.com/kb/HT5668
iCloud: Locate your device on a map
http://support.apple.com/kb/PH2698
iCloud: Lost Mode - Lock and Trace
http://support.apple.com/kb/PH2700
iCloud: Remotely Erase your device
http://support.apple.com/kb/PH2701
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
General steps to follow for a Stolen iPad
http://stolen-ipad.com/
How to recover a lost or stolen iPad
http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
What NOT to do if your iPhone or iPad is lost or stolen
http://www.tomahaiku.com/what-not-to-do-if-your-iphone-or-ipad-lost-or-stolen/
Apple Product Lost or Stolen
http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st Len
Oops! iForgot My New iPad On the Plane; Now What?
http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
How to Find Your iPad Serial Number
http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
http://support.apple.com/kb/HT4061
 Cheers, Tom

Does verizon give a "your number has been blocked"

Hello. just a quick question. i had to block someone from sending texts or calling my cell phone. my question is what on their end will they receive once Ive blocked them and they try to text me? does Verizon send a reply telling them they have been blocked? id rather not want to have to tell this stalker type person they have been blocked?

Hello gagcas! Good question!! I want to thank Budone for his great idea about how to determine what blocked callers are treated to when they try to reach you. In the event that you haven't had the chance to follow budone's advice, here is the script of what blocked callers get when they call you:
"Welcome to Verizon Wireless. The number you were trying to reach has calling restrictions which has prevented the completion of your call."
I do hope that helps. Have a great day!
DionM_VZW
Follow Us on Twitter! www.twitter.com/vzwsupport

Please do not trust Verizon customer service team based on my experience.

Please do not trust Verizon customer service team based on my experience.
I have a internet service with Verizon and I am paying $79.99 monthly for 15/5 mbps and one day I saw a flyer from Verizon stating that $79.99 you will get triple play with 25/25 mbps speed and with 2 year contact I will receive $400 Visa gift card and I decided to sign up for the triple play with 50/50 for $99 and I called Verizon customer care and I have asked for this offer and she said yes you will be eligible for this offer and I will receive that $400 after 90 days. so I am willing to go for it and I said ok with 2 year contract and then she told me that our conversation will be recorded and she asked me to wait for the recorded conversation and we have completed the contract and I told her that I will pick the equipment form the Verizon office today (12/30/2014) and I went there and i took the TV box and came home and fixed it but it didn’t work and it is throwing the 8312 error message and I called Verizon customer service and one representative told me that I will get charged for $140 if you want technician but I told him that why should I pay because your Verizon service is not working but the guy keep on saying the something and I hangup the phone and I called other day 12/31/2014 and some representative told me that that is our (Verizon) problem and I will send the technician on 01/02/2015 as tomorrow is Jan 1st we may not have anyone and i said that should be fine.
But I have received an email from Verizon on 12/30/2014 stating that my FIOS TV was activated.
I tried the TV service for 3 days and we (my family) have decided that these are not useful channels for us and we have decided that we can disable the TV service and we would like to go back only Internet service (15/5 mbps) and I called the customer service and told the something but She told me that there is no way you can go back to 15/5 mbps as Verizon is no longer offering this service and I don’t have more choice left. I have requested her to cancel FIOS TV service and I told her that I just need only Internet service. She said that should be fine I can cancel the TV service and you will still get charged for Activation fee $59.99 and there is no way I can wave that fee.
I asked her why should I get charged as I am canceling the service with in 4 days ? She said there is no way we can wave that. Then I asked her ok at least you can lower down my internet speed from 50/50 to 25/25 and then she said we can’t do that. Then I requested her supervisor and after 5 mins she get hold of her supervisor and here I asked her what are my best options to lower my bill as Verizon is no longer offering me 15/5 ? She said whatever she offered is the best and at that time I asked her I want to keep the FIOS service but I would like to lower down the speed from 50/50 to 25/25 and I will get that $400 gift card then she told me that there is no way you will get $400 gift card and I am sorry that even if you keep this bundle you should not receive that gift card whoever told you that is not the correct information and again she asked me that did you receive the email stating that you should receive $400 gift card. I said no and told her that I didn’t know about your automated email generation but I have trusted the Verizon customer representative and requested her to pull the recorded conversation but she didn’t agree with it and at the same time she told me that these records may to may not be stored in our records.
I asked one question that I have received the email from Verizon stating that my TV service was started on 12/30/2014 but actually it was started in 01/02/2015 and are going to trust your automated emails ? She had no answer to it and stated that we have finished our conversation and told to customer representative that please go ahead and cancel the TV service for him.
This is very very bad customer support from Verizon.
Please do not trust Verizon customer service team based on my experience.
Funny thing is that they (Verizon customer service representative) are not believing their own team.
Good suggestion : Please request them (Verizon customer service representative ) to send an email with the gift card information and please check your email before you are installing the TV equipment otherwise you will get no response from them.

First thank you so much for your response!
Second, The supervisor is not really care about the customers as I am using Verizon internet connection for the years but she really don't care about it and at the end of our conversation she told to customer rep that please cancel his service and then she hangup the phone. I not even confirmed about the cancellation. For no good reason now I am ending up with paying extra $10 for only my internet service. Now they told me that I need to pay $89.99 monthly + activation fee $59.99 but they offered me high speed which is not required for me at this movement.
Also I went to the Verizon office and I took the box and came home and installed for my self but still they are charging me $59.99 activation fee even though I cancelled my service with in 4 days of time.
Also the supervisor asking me that do you have any email confirmation ? But by the time we receive an email we might have completed telephone conversation with the rep stating that we have agreed all the terms. How could we know that we need to check our email before the activation ? Verizon team didn't spicified to me about it.

Anyone have trouble getting verizon to port a number?

We are going on a month now trying to get verizon to port a number from cox cable.
When called they said they have it all under control and will be done by a certain date. When that date arrives we get the same email..
"Thank you for recently placing an order with Verizon. Unfortunately, we need additional information to process your order. To avoid any service delays, please contact Verizon as soon as possible and reference order #"
I don't understand what advantage it is to them to give customers the runaround and tick them off. What are they trying to accomplish?
And one other odd thing, everytime we ask them what the status of the "number port" is, they reply, oh you mean the "winback". What the blue blazes is a "winback"? And they want to argue with us that it is not called a port and is instead called winback.    Funny, every other phone vendor calls it a "port".    go figure!
The winback certainly isn't living up to it name.   They are about to win me right over to time warner.
I'm sure TWC will be just a dumb, but they are a lot cheaper.
Verizon, Wake up!   You have one more chance to get this right before I file the complaint with the FCC.
Here's the link for anyone else in the same boat.
https://consumercomplaints.fcc.gov/hc/en-us

Welcome to the forums. You're talking to other customers here. If you want to get a message to Verizon you need to call or chat with them.
I recently help a family member port a number out of Verizon to a VoIP provider (a "loose away," perhaps?). Verizon was horrendous to deal with refusing to release a never agreed to port freeze even after many orders were placed and promises made. An FCC complaint is what finally sped things along. I wouldn't wait to file one.
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Configure toll fraude prevention c880voice

Hello: I need to configure toll fraude prevention in three of my routers, Ios versions:
c880voice-universalk9-mz.124-24.T6.bin
c880voice-universalk9-mz.150-1.M8.bin
c880voice-universalk9-mz.150-1.M8.bin
I used the following guide, which according to Cisco, is intended for ios version 12.1 or later:
http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-express/107626-cme-toll-fraud.html
This is the configuration I planned to use, but my routers do not support any of the commands under "voice service voip",
Router> enable
Router# configure terminal
Router(config)# voice service voip
Router(conf-voi-serv)# ip address trusted authenticate
Router(conf-voi-serv)#ip address trusted call-block cause call-reject
Router(conf-voi-serv)# ip address trusted list
Router(cfg-iptrust-list)#ipv4 10.0.0.0 255.0.0.0
Router(cfg-iptrust-list)#end
I have been seaching for equivalent commands but haven't found any.
Is there anyone with experience configuring toll fraud prevention for devices with IOS release older than 15.1(2). What am I doing wrong?
Thanks in advance!

As Ayodeji suggested, it is recommended to upgrade the IOS for this feature.
Or esle, you can try configuring Access-Lists to block the traffic coming from un-wanted IPs

I had to change my verizon no contract phone number and when i registered with my verizon i already forgot my id,password and now my phones missing. how can i find out my new number if i cant remember any of my info? please help

can anyone help

ocbrandis,
Oh no! I'm sorry to hear you no longer remember your password or My Verizon information. It's important to get it back. What device model do you have? The phone number can be found in device information. If you don't recall or cannot find device information, please send me a direct message.
AdaS_VZW
Follow us on Twitter at @VZWSupport

How do I import an existing cell number to SAMSUNG GUSTO 3 - Verizon Prepaid? What number do I call? Do I activate first and then request the import via the new Verizon (not wanted cell number)?

The enclosed ACTIVATION & USE MANUAL is very limited. It only tells you how to activate the phone after inputting a zip code. On the web there are many contact numbers for customer service but ALL REQUIRE a Verizon cell number.

A friend I know had this issue and was told to activate the phone first and then call *611. You also can dial from any other phone this number 1 888 294 6804 and choose 1. They both can handle the tranfer without any problem.

Account Security Team number

I need the number for the Account Security Team, but the number for New Zealand is wrong. Doed any one know it?

Email iTunes Support if you can't get through on the phone.
http://www.apple.com/support/itunes/contact/
You will have to change your country in the lower corner of the screen.
Or see if this is the phone number that you are using on this website.
http://support.apple.com/kb/HE57#T

Offline Team/Number Portability

My phone line and boardband was due to be connected on Friday 1st October, the order was placed on Tuesday 21st September and I was told the additional time required was because I was bringing the number over from Virgin Media.
As I was told that they could be connected anytime before 20:00 for the Boardband and anytime before Midnight for the phone line so I waited until the early hours of Saturday to try the line only to find that, although I have a dialling tone, you cannot dial out and when you try and call the number, it comes up as unavailable.
I called BT on Saturday and was told that there was a problem and that the offline team would contact me within 24/48 hours, this didn't happen.
Since that time, I've called BT every day to be repeatedly told that it was a number portability problem and someone would call me back either within 20 minutes, 1 hour, 24 hours & 24/48 hours, I've not been called back with any resolution, only once to tell me that they needed more time and they would call me back.
Going through the same process repeatedly with different people who seem to be totally devoid of any common sense and don't listen to you when you tell them at the start of the conversation that the problem is a number portabilty issue is becoming increasingly frustrating.
As of this morning, I am back to waiting for the offline team to call me back within 24/48 hours but I'm not expecting a call to actually materialise.
What I'm most confused about is that on every piece of paperwork I received prior to the installation date, it stated that the number wasn't guaranteed and if the problem is genuinely a 'number portability' issue, why not just give me a new number?
Is it really too much to ask for someone to actually call and tell me when I'm going to be connected?
If anyone can help or give me some suggestions as to who I can talk to get this resolved, I'd very much appreciate it.

Bedders71 wrote:snip
If anyone can help or give me some suggestions as to who I can talk to get this resolved, I'd very much appreciate it.
Hi Bedders71 and welcome
I'd be inclined to contact the forum mods to look in to what's going off.
Send an email to [email protected] with your name, forum username, any BT account number(s) or order number(s), a contact phone number and a link to this thread. They can chase things up for you and hopefully resolve this for you.
-+-No longer a forum member-+-

Provisioning team number

Hi,
I have tried to have a phone line installed but there was a problem with the phone pole that needs BT to sort, I got through to the provisioning team on Monday and they said they would call me back yesterday with some info but they didn't.
What's there direct dial number so I don't have to go through the standard support line?
Thanks.

Thanks, I thought that maybe the case. If there are any official sky people on here can you arrange for the privisioning team to call me back ( as they said they would ) I can PM a phone number to them to double check the number they have is correct. I have tried to phone sky quite a few times over the week but its not easy to get trhough without having to wait around, which isn't easy at work.

How can prevent the number range of document skip

Dear friend,
     I want to preverify the cancel billing document process via VF11. If the FI period is closed, the cancel billing document (which refers to closed period) process is not permitted.
     I found the user exit: SDVFX001 (User exit header line in delivery to accounting) and implemented / activated it already.
     My user exit is work, the cancel process of old billing document is denied, but !!! I found that the number range of cancel document is reserved already (but the document is not create). So the number range of cancel document is skip in the next time when I cancel other billing document....
     Are there any exit or BTE to prevent this case?
Thank you in advances,
Sam.

Hi,
In your user exit itself, try finding out any FM available for closed period.
Thanks,
Sriram Ponna.

Could Verizon be preventing me from trying to activate a software license?

I've purchased software requiring 'live activation' by entering a serial number while connected to internet.
I'm getting a message from the software indicating there's an internet connection problem.
My Mac (OS 10.4.11) has ethernet conection directly to FiOS modem. I've deactivated the Mac's firewall and file sharing; there's no other internet blockage I'm aware of on my machine.
Is it possible that it is a Verizon issue, and how can I check? i have not downloaded or bought any security 'extras' from Verizon.
On the Software side, I've been assured by the helpful publisher that the serial number has been tested on their end and works, and that I am the fist person reporting an activation problem. There conclusion is that it is an internet conection problem.
There are no other internet access symptoms that I'm aware of.
Thanks in advance for the help!

Kept having that problem with a Windows server 2008, reporting a dns error when trying to activate.
Finally after 2 days realized that I had transposed 2 chars in the key when I entered it during installation - nice of MS to report an invalid activation key as a DNS error. Changed the key via control panel and it activated immediately.
Probably not your problem but maybe.
Did you try tracerting to the activation server to see if it is getting there?
I would be fairly certain that's it's a user error and not VZ as they would have nothing to gain by blocking your activation of a product. Also activation is an outbound process so isn't likely to be a firewall issue.

My verizon and a blocked number for a device on your account question

hello. i hope someone can answer this for me. i have a number blocked for one of the devices on my account. i know if they text it wont go thru...and if they try and call they will get a recorded message saying it has been restricted but my question is even though that number is blocked...will it still show up in the call logs and message logs as that person trying to call and text. like will the number still show up or will it show up no where as trying to call or text. thank you all in advance

Blocked numbers are just that blocked. Since no physical connection was made to you via Verizon's call/text blocking service it will not be on your call logs.
Only completed calls/texts appear
Good Luck

What is Verizon Human Resource phone number?

Or better yet, how would someone go about contacting Verizon to follow up on a job application?

The main FiOS number is 888 553 1555.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Verizon Fraud Prevention Team Number

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