Provisioning team number

Hi,
I have tried to have a phone line installed but there was a problem with the phone pole that needs BT to sort, I got through to the provisioning team on Monday and they said they would call me back yesterday with some info but they didn't.
What's there direct dial number so I don't have to go through the standard support line?
Thanks.

Thanks, I thought that maybe the case. If there are any official sky people on here can you arrange for the privisioning team to call me back ( as they said they would ) I can PM a phone number to them to double check the number they have is correct. I have tried to phone sky quite a few times over the week but its not easy to get trhough without having to wait around, which isn't easy at work.

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Offline Team/Number Portability

My phone line and boardband was due to be connected on Friday 1st October, the order was placed on Tuesday 21st September and I was told the additional time required was because I was bringing the number over from Virgin Media.
As I was told that they could be connected anytime before 20:00 for the Boardband and anytime before Midnight for the phone line so I waited until the early hours of Saturday to try the line only to find that, although I have a dialling tone, you cannot dial out and when you try and call the number, it comes up as unavailable.
I called BT on Saturday and was told that there was a problem and that the offline team would contact me within 24/48 hours, this didn't happen.
Since that time, I've called BT every day to be repeatedly told that it was a number portability problem and someone would call me back either within 20 minutes, 1 hour, 24 hours & 24/48 hours, I've not been called back with any resolution, only once to tell me that they needed more time and they would call me back.
Going through the same process repeatedly with different people who seem to be totally devoid of any common sense and don't listen to you when you tell them at the start of the conversation that the problem is a number portabilty issue is becoming increasingly frustrating.
As of this morning, I am back to waiting for the offline team to call me back within 24/48 hours but I'm not expecting a call to actually materialise.
What I'm most confused about is that on every piece of paperwork I received prior to the installation date, it stated that the number wasn't guaranteed and if the problem is genuinely a 'number portability' issue, why not just give me a new number?
Is it really too much to ask for someone to actually call and tell me when I'm going to be connected?
If anyone can help or give me some suggestions as to who I can talk to get this resolved, I'd very much appreciate it.

Bedders71 wrote:snip
If anyone can help or give me some suggestions as to who I can talk to get this resolved, I'd very much appreciate it.
Hi Bedders71 and welcome
I'd be inclined to contact the forum mods to look in to what's going off.
Send an email to [email protected] with your name, forum username, any BT account number(s) or order number(s), a contact phone number and a link to this thread. They can chase things up for you and hopefully resolve this for you.
-+-No longer a forum member-+-

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You have to call 0800 800 900 or 0800 111 4567 or from your BT Landline 150. You can definatly get through on all of those number! It will also be a British Call Centre!
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Hi Happytodesign,
Welcome to Adobe Forum,
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Hello everyone,
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Rebate processing & assign provision account

Hi
When configure rebate processing ,account determination for rebates / assign G/L account / accounting key step we maintain table like below.
application/condtype/chartAcc/salsOrg/Actkey/GL acc/provision acc.
Here I have a doubt.what is the purpose of assign the provision account number
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Hi Sagar,
The provision account number is where the rebate amount from the invoices is posted to during the rebate period. It is posted with an approximate percentage as the precise percentage will only be known, when the agreement is settled. At the time of the settlement the actual sales is summed up and depending on the agreement details a percentage is found to calculate the final rebate amount. The credit note for the settlement will clear the provision account for the amount posted during the rebate period.
best regards
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Getting number for each column value based on Date order

Hi,
I have Data look like:
I need to create new column highlighted in red (Team Number). Even if same team comes in several number of times, it should be tracked as new team with whatever is the next number. For eg. team2 comes second time, its is called as 3. If Team 2 comes again
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Any help is appreciated.
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Thanks for you reply Ricardo. It does work (but only if select 1 ticket).
My bad I only posted one Ticket Number. Actually there are lots of them ( as below). Your code take all the tickets as one tickets.
TicketNumber
OwningTeam
Status
Date
Team Number
123
TEAM 1
Pick Up
11/12/2014
1
123
TEAM 1
Complete
11/12/2014
1
123
TEAM 2
Pick Up
11/12/2014
2
123
TEAM 2
Complete
11/12/2014
2
123
TEAM 2
Resolve
11/17/2014
2
123
TEAM 2
Complete
11/24/2014
2
123
TEAM 2
Pick Up
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2
123
TEAM 2
Complete
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123
TEAM 2
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123
TEAM 1
Pick Up
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3
123
TEAM 1
Resoved
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456
TEAM 1
Pick Up
11/12/2014
1
456
TEAM 1
Complete
11/12/2014
1
456
TEAM 2
Complete
11/24/2014
2
456
TEAM 2
Pick Up
12/8/2014
2
456
TEAM 2
Complete
12/9/2014
2
456
TEAM 3
Pick Up
12/17/2014
3
456
TEAM 3
Working
12/18/2014
3
456
TEAM 1
Pick Up
1/8/2015
4
456
TEAM 1
Resoved
1/8/2015
4
789
TEAM 1
Pick Up
11/12/2014
1
789
TEAM 1
Complete
11/12/2014
1
789
TEAM 2
Complete
11/24/2014
2
789
TEAM 2
Pick Up
12/8/2014
2
789
TEAM 2
Complete
12/9/2014
2
789
TEAM 1
Complete
12/12/2014
3
Any work around is really appreciated.
Thanks,
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The Arch Linux Folding@Home team breaks 3 million points

The Arch Linux Folding@Home team breaks 3 million points and is ranked 318 out of 81,260 teams.
http://folding.extremeoverclocking.com/ … s=&t=45032
Not bad for a team that averages between 20 and 25 active folders!
Thanks and Congrats to everyone who has folded for Arch.
Pudge

alexmat wrote:
Please post your results, I would be very interested in getting the SMP client setup.
Also, a nice package wouldn't hurt
In my case, I run all my folding computers at home, and it's just me and my wife. So the computers are running in a trusted environment. As such, I just manually start the client in a Gnome terminal window on desktop #4 and leave my computer logged in all the time. When I need to log out of my Gnome session, reboot, or stop my computer, I get into Desktop #4 and enter Ctrl-C to stop the client. This is the simplest way to run the client and works for me. When you use the client like this, a package isn't necessary.
Just download the Linux x86-64 only SMP client version 6.0 Beta 1 http://folding.stanford.edu/release/FAH … -Linux.tgz into a folder in your home directory. Use the tar command to untar the file, and you end up with two files named "fah6" and "mpiexec". This is the first Linux client that requires a passkey. Go to http://fah-web.stanford.edu/cgi-bin/getpasskey.py to get a passkey E-mailed to you. Once you get the passkey, get into your folding directory and as a user enter:
$ ./fah6 -configonly -smp
Answer the questions to configure how your client will run. If you have never run folding at home before, you need to choose a user name. Go to http://fah-web.stanford.edu/cgi-bin/mai … =userstats and using the "is exactly" option or the "is like" option enter your chosen user name in the search box and see if someone else is already using that name. Keep trying user names until you find one not in use. Enter your user name. The Arch Linux team number is 45032 so enter that for the team number. Enter the passkey that Stanford E-mailed you. I recommend the following for these questions:
User name [Anonymous]? Your_user_name
Team Number [0]? 45032
Passkey []? XXXXXXXXXXXXXXXXXXXXX
Ask before fetching/sending work (no/yes) [no]? no
Use proxy (yes/no) [no]? no
Acceptable size of work assignment and work result packets (bigger units may have large memory demands)
-- 'small' is <5MB, 'normal' is <10MB, and 'big' is >10MB (small/normal/big) [normal]? big
Change advanced options (yes/no) [no]? yes
Core Priority (idle/low) [idle]? idle
Disable highly optimized assembly code (no/yes) [no]? no
Interval, in minutes, between checkpoints (3-30) [15]? 15
Memory, in MB, to indicate (1885 available) [1885]? 1885
Set -advmethods flag always, requesting new advanced
scientific cores and/or work units if available (no/yes) [no]? yes
Ignore any deadline information (mainly useful if
system clock frequently has errors) (no/yes) [no]? no
Machine ID (1-16) [1]? 1
That's it, you are now configured. Now that it is configured, enter:
$ ./fah6 -smp
and you are off and running. Just remember to use the -smp flag when starting the client, and remember to use Ctrl-C to stop it.
dmartins wrote:I have noticed that the SMP client works much better on a linux dual core system than it does on a windows system with similar specs.
I agree totally with that.
Btw, Pudge: You seem to be way out in front of everyone else in points per day. I was wondering what machines you have churning away. Perhaps a PS3 in the mix? I have read they can pump out some serious GFLOPS.
No, I don't have a PS3. Here's what I have churning away.
Four SMP clients on AMD Athlon 64 X2 Dual Core Processors running Arch 64 bit.
One SMP client on an AMD Athlon 64 X2 Dual Core Processor running Windows XP
Three regular clients (non SMP) on AMD Athlon XP single core processors running i686 Arch
One regular client (non SMP) on an AMD Athlon XP single core processor running Windows XP
The vast majority of my points come from the 5 SMP clients. It's absolutely amazing how fast the SMP client can finish the work units!
If you have a dual core processor, I highly recommend running a single SMP client as opposed to running two regular clients.
EDIT: I forgot to mention. To run the Linux X86_64 SMP client Version 5 beta, you needed some 32 bit libraries loaded. I just loaded all the 32 bit libraries listed in the installing Flash on Arch64 Wiki and it worked. When I went to the Linux X86_64 SMP client Version 6 beta 1, I just left the 32 bit libraries in place as I am using them for nspluginwrapper anyway. So, I have not tested whether the Linux X86_64 SMP client Version 6 beta 1 still needs the 32 bit libraries or not.
Pudge
Last edited by Pudge (2007-09-29 04:54:05)

N1 provisioning plugin error ?

I have been asked to set up N1 to provision a number of solaris
boxes.The Software installed without any errors,so did the OS
provisioning plugin.I have followed the various stages in setting
up this software (OSP control server,osp subnets,JET Solaris image
servers) I have imported a solaris image with any problems.Yet
when I run the procedure under "Create profile" N1 vomits out the following error message:-
The execNative step failed because the exit status "1" of the command did not match "0" for the command "/opt/SUNWn1sps/N1_Service_Provisioning_System/agent/data/systemcomps/com.sun.n 1osp/jet_util/osp_create_jet_template.sh OSP_TEMPLATE_Solaris9_u8_sparc.solaris_test_install Standard Solaris test base_config spsra /opt/SUNWjet hornbeam /com/sun/n1osp/autogen-hornbeam-jet /bigstripe/N1/N1_Service_Provisioning_System_5.2/cli/bin/cr_cli ***** /opt/SUNWn1sps/N1_Service_Provisioning_System/agent/data/tmp". (017068)
I have run this on both Solaris 8 and 9 servers with the same result.I have
also installed the N1 patches and still have the same result.
Anybody out there have this software up and working and provisioning
Solaris?
Anybody out there have this problem and fix it?
The only way around this problem may be to alter osp_create_jet_template.sh in a manner such that it does not send
an error code-or hard wire the options passed by the program-either
way not good but perhaps the only way forward.
Regards,
Ian

Hello!
Here is a KB that discusses that error:
Article ID: KB29599 AppWorld Web Plug-in Error appears when attempting to install applications from a computer
Unfortunately, all it contains is acknowledgement of the problem...not a solution. Hopefully, as the KB says, they are working on it and will release a fix sometime soon, but we here cannot know that in advance.
In the meantime, I recommend you use your device interface to BBWorld, not tethered to your PC/USB, and using WiFi so as to not consume your data plan.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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How to create a CRES corporate account?

In the ESA Configuration guide, it lists a step as "If you want to use the hosted key service, create a Cisco Registered Envelope Service corporate account. You create the account by clicking the Provision button after configuring an encryption profile."
When I click the Provision button, I get an error message saying "Cannot find account". Am I doing something wrong? Am I missing something?

Hi,
CRES provisioning is required for initial setup.
Please send an email to [email protected] with the following information.
1.      Name of account: Usually a company name:
2.      Email to be used for the Account Admin:
3.      The serial number(s) of ESA appliances that will be doing the encryption:
Our provisioning team will then initiate all further steps.
We will update our documentation to make this more obvious.
Regards,
Enrico

BT move of business telecoms - A tragic tale of co...

My story starts thus..
2 months ago I informed BT I was moving business premises and would like them to assist me in this endeavour.
A nice man from BT local business called me and said this is what we can do for you and this is what the costs will be. We agreed and entrusted him and BT to ensure our business could be moved succefully keeping disruption down to 4 hours.
The big day arrives, the BT new movers team have arranged for all the various engineers to come round on time, and they did. The ISDN 30 switchover happens without a glitch, but the broadband swap.. what a sorry tale.
By accident, some (semi independent spun of) department within BT has booked the broadband job as a 'new install' rather than a 'move' which means certain steps happened in the wrong order (according to the engineer who visited us this morning). So on the day of the move some glassy eyed ("its your problem that there is a problem") openreach engineer does whatever he needs to do, and tells me that the broadband on the line has not been activated and that I need to call such and such number.
I thought no, I wont call that number and be in a queue for half an hour, I will speak to the business movers team, they call some other (semi independent spun off) department within BT and said 'hold your horses, the line could be commissioned anytime before 8pm tonight' so I think OK, these guys know what they are doing so leave it at that.
I come in the next day and still no broadband. I ring the new movers team who say they would love to help but they can't access the system to see whether I have a problem. They transfer me (after the obligatory 10-40 mins wait) to the broadband faults department, who say the 'broadband has been commissioned succesfully, we cannot help you', who thus transfer (after the obligatory 10-40 mins wait) me to another (semi independent spun off) department within BT, who handle the physical lines who say 'they have run a line check and it works, it must be a broadband fault", and then transfer me back to the broadband faults department.
I end up in the bizarre situation of mediating a dispute between one department of BT and another, each blaming the other for the fault. I say 'I have paid 7 grand for you to look after this move for me, why am I the referee between broadband faults, line faults, new movers faults, openreach faults, and wholesale faults?'. Anyway it is resolved that a broadband engineer will come to visit me between 8am and 1pm the next day.
I ring the new movers team and ask politely if I can have a 0800 dialup number as a backup while the problem is solved (I get this automatically with plusnet if there is a problem on my home broadband, which costs me £10 a month). Unfortunately as much as they would like to help they cannot. I get the new apprentice at the office to lookup on his iphone 0845 dial up isps, and I find one, and restore very very slow connectivity. I previously asked whether they could give me a password for a local open zone hotspot but was told that was not their department.
I must add when I spoke to the broadband faults team, i asked for the problem to be escalated. I spoke to a manager who gave me her mobile number and assured me she should would call at 10 am this morning to ensure progress was being made. This call never came, and when I rang the number some guy quizzed me "who are you, how do you know them" etc. When I explained the situation (for the 50th time) he asked for my number, and assured me someone would ring me back within half an hour. Someone did to be fair, but at that time the problem had been temporarily resolved.
Anyway, the broadband guy came round this morning, said "the broadband modem isnt even trying, its not been switched on on this line", he tries to ring a colleague at the exchange, who does not answer, and the engineer says "I could punch his face in, he is allways doing this", because this guy never answers his phone when he is in the midde of something apparently. Our engineer pootles off down to the exchange, and one hour later comes back and say the 'job has been booked in as an install, rather than a move, and thats where YOUR problem is". He says it will work fine now, which it seemingly does. Our engineer dissed the standard router supplied by BT (a silvery slabbish thing) and says he is allways seeing trouble with them, and advise us to not bother usiing them.
So he connects with this little Alcatel 100 model previously supplied by BT, and confirms the line works. He then replaces this modem with ours, which then breaks down. He (which he didnt need to do) tried to fix it for us, but to no avail. He then says he has to get to his next job, and leaves us with a now functioning broadband line, but no functioning equipment to access it.
I drive home and get another router, connect that up and all is fine again.
For another two hours.
After said time, the whole line goes dead (i.e. not only no broadband, but no dial tone). I ring the 5 or 6 (semi independent spun off) departments within BT, who transfer me endlessly (after the obligatory 10-40 mins wait) between themselves after saying "I would love to help, but its not my department" with not only no broadband, but no analogue line to receive faxes on, or to connect my PDQ too.
That is where I am now.
BT's efficiency drive may seem sound on paper, but I have spoken to at least 12 operators within BT, 5 engineers who have called out on visits, who have managed to totally screw up a simple broadband move, and because of the sheer number of personnel involved, must have cost 10 times as much if just one project manager and one engineer had managed such a simple task!
Not only is it frustrating for customers, it is equally so for your employees, because I kid you not, every single person I have spoke to at BT agrees with me about the lamentable structure and service that characterises BT that only becomes apparent when something goes wrong.
Sort it out please.
Anyone got any similar stories?

Join the club.
I had an unfriendly Openreach engineer come to my property in January to get a line activated. He made me run around the flat myself to find a line, and 10 minutes after he arrived he just said that he can't install a line, they'd have to dig up the pavement and charge me for that.
Fine I said, and phoned the same day to the provisions team to cancel the new application I made the 2 weeks prior. The lady I spoke to agreed to cancel everything and confirmed that there would be no charge.
for the months of January till end of March I kept receiving bills and eventually a final demand for a new line installation and several months' line rental. Every time I phoned I spoke to a manager who promised me that the problem is resolved and they have now closed the account, however that never happened.
Then they passed the account to a collections agency who phoned me all hours of the day/night - one time they phoned 4 times in a row after 3am on a thursday morning until I picked up.
Then I went and saw a solicitor, took all the documents etc and got them to write BT a letter and finally it all stopped. However, my credit score was affected by all of this and that I'm still trying to resolve...
I swore I'd never return to BT but they're the only ones providing FTTC at the moment and Talk-talk got an Openreach engineer out recently who installed the line for me with no quibbles whatsoever.

Am I being restricted to 8mps download speed?

Am I being restricted to 8mps download speed?
After a number of phone call to various BT teams I cant seem to get an answer to my question. I will give some background info below:
My exchange was upgraded about three weeks ago to support ADSL plus2, since the upgrade my neighbours are all now experiencing average downstream speeds of 16mps. I however only receive an average of 6.5mps, I called BT technical help who suggested my line needed "regrading" and transferred me to another team (I think it was the provisioning team). This team advised I was on a "up to 20MPS" service and the technical team needed to resolve the issue. The technical team said I had no problems with my connection and was receiving a good service, they could not answer why my connection is significantly slower than my immediate neighbours. I have checked all internal wiring etc. and performed the silent line test and all is good.
My Home Hub shows:
DOWNSTREAM: 8128Kbps
UPSTREAM: 448Kbps
The BT speed tester shows:
Download speed 6364 Kbps - Max achievable speed 7150Kbps
Download speed achieved during the test was - 6364 Kbps For your connection, the acceptable range of speeds is 2000-7150 Kbps. Additional Information: Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 7170 Kbps
Am I being restricted? Any advice would be appreciated, I will contact the mods if it something that can be rectified such as a low IP profile / Sync.
Thank you all

Hopefuly this is the info, I have a home hub ver1.
Help
DSL Connection
Link Information
Uptime:
12 days, 10:15:47
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 8,128
Data Transferred (Sent/Received) [MB/GB]:
877.85 / 15.38
Output Power (Up/Down) [dBm]:
8.5 / 19.5
Line Attenuation (Up/Down) [dB]:
7.5 / 16.0
SN Margin (Up/Down) [dB]:
24.0 / 13.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 64
HEC Errors (Up/Down):
0 / 47
Line Profile:
Fast

3 MONTHS DELAY FOR CONNECTING TO A NEW BUILD PROPE...

Hi all,
This is my first post here, not intended to be a rant, but would like to share my anger and frustration I had with BT Openreach. This is a very long story.
To begin, I am not an average user, I understand about BT Wholesale, ISP, service provider, Line provisioning team, Line Plant Team etc... Yet, everytime I called BT customer, I was treated as if I was an idiot but in fact, the "advisors" were actually those did not know whats going on!
Anyway, I think it was rather unfortunate that no matter which ISP we go for, the actual connection must be done by Openreach. This means, if Openreach decides not to work for you, then you'll be stuck... forever. well, satellite broadband or 3G,4G are still viable if you have the wallet.
So my situation began 3 months ago when I moved into my new built apartment in London. I quickly signed up to BT internet and phone because this was just a daily necessity. Typically, there is a 14days lead time for the engineers to attend your case, which is reasonable... and so I waited for it. The "big" day came which I took holiday from work to wait, and after numerous emails and txt to tell me to wait at home for the engineer, and guess what happened? No show from BT.
I phoned the customer care in India the next day, waited for 30mins on my mobile (had not discover WeQ4U yet that time), someone picked up and said that the engineer would come again the following monday, although no explanation was given why no show the first time. So, I waited and wasted another day of my 25days annual leave, NO SHOW AGAIN!
This time, I was given an explanation that there was a problem at the switch, so additional works was required. Which also meant that an even longer delay would result. I wasn't happy with BT and their so-called customer care’s attitude and so decided to cancel my order and go with a service provider that I used for the last 7 years.
So... I went to signup phone and internet package with them, as this company was truly UK BASED, I received update almost instantly. So on the day I paid for the connection, it immediately showed up as delay status from Openreach. I phone them up to find out, and they were told by Openreach that there was a substantial problem occurred at the exchange, - this seemed to match with what BT told me, so fair enough, I waited for a week as Openreach said they would update my ISP in a week time.
A week had gone, as expected, no update whatsoever. I contacted my service provider to find out, then they were told by Openreach that they were working on it and advised a "significant update" would be issued 3 WEEKS LATER! (This was probably the 5th week since I signed up to BT broadband). Openreach also advised my provider not to contact them during this time because there would not be any updates.
Ok, so I waited for three more weeks (8th week). I called my service provider to check the progress, which they raised the question to BT Wholesale team and then the team spoke to BT Openreach, the answer I got was they had not completed the works… that was it! They advised me to wait for another THREE weeks for an UPDATE. WTF, bear in mind the property was not in the middle of nowhere, it was in LONDON! waiting for 6 weeks just to receive an update? and yet they did not mention about when the works would be completed, or whether it had even started?
After a good conversation with my service provider, they had escalated the case for me. After a week of escalation, no reply from Openreach so my provider escalated again to get to their manager, now this time the manager came back and said the works were completed! So.. did that mean I could get my phone line to work? No.
Today is probably the 10th week I waited, and so far, no official word from Openreach on when they will actually connect my phone.
This is ridiculous because I am living in a new built apartment, my ISP also searched that there are 3 pairs of spare lines to the apartment block – which is referred as Gold status. At one point, Openreach said that there was a lack of supply to my development, hence causing the delay. And yet I am receiving more and more WIFI connections from my neighbours everyday, so how can this be true?
I contacted my property developer, they said they had provided all necessary infrastructure, not being able to connect phone would be BT’s problem.
I contacted Ofcom, and they said there was NO WAY to complaint about Openreach because none of us are actually in contract with them. The only way to complaint would be through my ISP. Well, in a way this was true, but shouldn’t there be warranty from Openreach to the end users? Any visiting Openreach website was more of a time waster because they do not contain any useful information about contacting them or making a complaint.
My ISP contacted BT wholesale and Openreach, the reply from them was almost a box standard reason for delay. I felt that this problem was out of their control because there wasn’t much they could do if BT Wholesale or openreach were not co-operating.
So… what should I do now? Wait? Change supplier? Or just give up and use satellite broadband? Given that no satellite dishes are allowed in apartment balconies. 3G? 4G?
adrian

Hi atsang,
Unfortunately you will need to contact and negotiate with your Communication Provider as BT Retail (an ISP who operates this forum) can't help you as you're not a BT Retail Customer.
Openreach (a BTplc Group Company) own, maintain and install the exchanges and telecommunication lines for the majority of ISPs and Communication Provider. However Openreach is a seperate line of business to the rest of the BTplc Group and have to treat all ISPs/CPs equally and BT Retail do not get any priority.
Openreach do not talk to end users like you and I, they will only talk to the ISPs/CPs.
I'm afraid you will need to take this up with your Communication Provider.
This is a BT Retail Customer to Customer help forum. The only BT presence are the moderators.
Hope that helps and you get it sorted soon,
Cheers
jac_95 | BT.com Help Site | BT Service Status
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