Offline Team/Number Portability

My phone line and boardband was due to be connected on Friday 1st October, the order was placed on Tuesday 21st September and I was told the additional time required was because I was bringing the number over from Virgin Media.
As I was told that they could be connected anytime before 20:00 for the Boardband and anytime before Midnight for the phone line so I waited until the early hours of Saturday to try the line only to find that, although I have a dialling tone, you cannot dial out and when you try and call the number, it comes up as unavailable.
I called BT on Saturday and was told that there was a problem and that the offline team would contact me within 24/48 hours, this didn't happen.
Since that time, I've called BT every day to be repeatedly told that it was a number portability problem and someone would call me back either within 20 minutes, 1 hour, 24 hours & 24/48 hours, I've not been called back with any resolution, only once to tell me that they needed more time and they would call me back.
Going through the same process repeatedly with different people who seem to be totally devoid of any common sense and don't listen to you when you tell them at the start of the conversation that the problem is a number portabilty issue is becoming increasingly frustrating.
As of this morning, I am back to waiting for the offline team to call me back within 24/48 hours but I'm not expecting a call to actually materialise.
What I'm most confused about is that on every piece of paperwork I received prior to the installation date, it stated that the number wasn't guaranteed and if the problem is genuinely a 'number portability' issue, why not just give me a new number?
Is it really too much to ask for someone to actually call and tell me when I'm going to be connected?
If anyone can help or give me some suggestions as to who I can talk to get this resolved, I'd very much appreciate it.

Bedders71 wrote:snip
If anyone can help or give me some suggestions as to who I can talk to get this resolved, I'd very much appreciate it.
Hi Bedders71 and welcome
I'd be inclined to contact the forum mods to look in to what's going off.
Send an email to [email protected] with your name, forum username, any BT account number(s) or order number(s), a contact phone number and a link to this thread. They can chase things up for you and hopefully resolve this for you.
-+-No longer a forum member-+-

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Hello Chris.
When becoming an at&t subscriber and wanting to port a number from another provider, at&t handles the entire process regardless your chosen phone.
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Hi
Does anyone know how I can get in contact with the offline team?
We had an issue with our phone line and broadband which was caused by an engineer connecting up the wires incorrectly, this meant we had crossed lines and no broadband access for nearly a week and half.
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As you can imagine I am now getting extremely frustrated with this. I sent an email through the BT website apparently to the complaints department yesterday and received a phone call earlier today which again was a waste of time. She told me that she could organise a rebate but this has already been sorted but she can't give me a contact no. for the offline team or put me through to them.
I am now at a loss of who to contact, I need to reclaim the money that my husband lost for not being able to work and the inconvenience that has been caused by an engineer and I want some action taking against the incompetent people that work in the BT call centres.
If anyone has any ideas or a no. for the offline team please let me know.
Thanks
Karen :-((

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
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09-08-2010 11:34 PM - last edited on 09-08-2010 11:38 PM
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Moved house - phone number still not transferred a...

We moved house on 23rd March.
Having previously been with talktalk, I wanted to stay with them but they told me they couldn't keep my phone number and advised me to move to BT.
I called BT on 18th March and ordered the phone line and broadband and was told this would take until 30th March to activate, which I reluctantly accepted.
The broadband and phone line were indeed activated on 30th March, but the phone number assigned was a new one. I called to report this on 30th March and was advised that the problem would be corrected within 24 hours.
On 1st April, I called again as the problem had not been corrected (although the phone number had been changed to another diffrent one). I was advised that talktalk had not released the number and that this would be corrected by midnight on 5th April.
Today is 6th April and the problem still persists - i.e. I still do not have my old phone number. Apparently the number portability team has encountered a problem and there is now a cooling off period such that we will not have our phone number until 20th April!
I have been credited a month's line rental which was nice of BT, but frankly, this is an absolute shambles and I want to be released from the 18-month contract and placed on a month-to-month basis until I find out whether BT is worth staying with. At this time, I have to say I am not sure.
This really angers me - in this day and age there is no excuse for being repeatedly promised one thing only to have the promise repeatedly broken. I'm sure it is simply a case of moving a couple of plugs in the telephone exchange...

Hi Icrule,
Welcome to the forum and thank you for posting. I am sorry to hear about the problems you have had in getting your old number back. There are a lot of things that can stop an number being transferred from one address to another, the most common of which would be is if that number is tied to another exchange.
I would like to take a look at this for you to see if there is anything I can do to help you get your number back. If you can a look at my profile you will find a link to a "contact us" form.
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Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Number porting/transfer nightmare from Virgin to B...

Hi Y'all,
I hope someone can help me here. I joined BT in December and at the time requested my old number be ported over from Virign Media. My broadband and TV came live around 12th Dec, but no number port, instead I got the BT line with a new number. I kept recieving emails from BT saying my number transfer was 22nd Dec, 4th Jan, 12th Jan then finallay 22nd Jan. When I rang up Virign on 12th Jan they said BT had not requested the transfer. I contacted BT again, and after explaining exactly what I want again (it wasn't for the first time) they tried again.
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I am desparate for some help with a problem I am having getting my old number working in my new premises. I contacted BT 4 weeks before my move to organise services of 2 telephone lines with both numbers from my old address which had been Virgin numbers for 7 years and BT numbers for at least 25 years before that. I have been told that Virgin have released one of the numbers that I need and that it is now registered to my name.
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