Verizon IP Trunking

I am starting this discussion area to help answer any questions related to Verizon's IP Trunking services for Cisco VoIP products.
I work with the Verizon engieering teams to help with Interop issues between Cisco and Verizon's VoIP network.
Please feel free to ask any questions related to design, implementation, and trobleshooting a Cisco deployment using Vz IP Trunking.
Thanks,
Charles

Hi Charles,
Is there a way to modify "screen=no" to "screen=yes" in Remote-Party-ID on the Cisco AS5400XM gateway for either specific dial peer or as a global setting?   
I’m running Cisco AS5400XM IOS version c5400-is-mz.124-7g.bin.
I receive the following SIP Invite from the remote SIP media/proxy (IP address of the origin is xxx.xxx.xxx.140, I don’t have ability to modify that INVITE):
Received:
INVITE sip:[email protected];user=phone SIP/2.0
Via: SIP/2.0/UDP xxx.xxx.xxx.140:5060;branch=z9hG4bK135397667
Call-ID: [email protected]
CSeq: 1 INVITE
From: "user_001" [email protected]>;tag=2359100369135397665
To: sip:[email protected];user=phone
Contact: sip:[email protected]:5060
User-Agent: Alcatel-Lucent 8460 ACS 8.5.0b5703
Max-Forwards: 70
P-Charging-Vector: icid-value=8165bb7afd93697f1d6433a60d767968
P-Asserted-Identity:
Allow-Events: edial-service-info
Supported: timer
X-owner-phone: true
Remote-Party-ID: "user_001"
Allow: ACK,BYE,CANCEL,INFO,REFER,MESSAGE,INVITE,NOTIFY
Content-Length: 208
Content-type: application/sdp
v=0
o=user_001 2359100369135397665 1 IN IP4 xxx.xxx.xxx.140
s=phone-call
c=IN IP4 xxx.xxx.xxx.140
t=0 0
m=audio 12026 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000/1
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
Then I use the following dial peer on AS5400XM to translate and forward this INVITE as follows:
dial-peer voice 8999 voip
description Verizon Testing
destination-pattern +15556661212
session protocol sipv2
session target ipv4:63.79.178.193:5060
dtmf-relay rtp-nte
codec g711ulaw
So the INVITE from my Cisco AS5400XM to Verizon destination (63.79.178.193:5060) looks like this:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP  xxx.xxx.xxx.143:5060;branch=z9hG4bK1A1FD015E
From: "user_001" ;tag=B0052C54-164A
To:
Date: Wed, 09 Nov 2011 05:46:25 GMT
Call-ID: [email protected]
Supported: 100rel,timer,replaces
Min-SE:  1800
Cisco-Guid: 4280823408-164368865-3125598130-2410715365
User-Agent: Cisco-SIPGateway/IOS-12.x
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, COMET, REFER, SUBSCRIBE, NOTIFY, INFO, UPDATE, REGISTER
CSeq: 101 INVITE
Max-Forwards: 70
Remote-Party-ID: "user_001" ;party=calling;screen=no;privacy=off
Timestamp: 1320817585
Contact:
Expires: 180
Allow-Events: telephone-event
Content-Type: application/sdp
Content-Length: 274
v=0
o=CiscoSystemsSIP-GW-UserAgent 2697 8709 IN IP4 xxx.xxx.xxx.143
s=SIP Call
c=IN IP4 xxx.xxx.xxx.143
t=0 0
m=audio 17446 RTP/AVP 0 101 19
c=IN IP4 xxx.xxx.xxx.143
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=rtpmap:19 CN/8000
a=ptime:20
Everything works out, besides the field
Remote-Party-ID: "user_001" ;party=calling;screen=no;privacy=off
Instead of that, according to Verizon - I need to send:
Remote-Party-ID: "user_001" ;party=calling;screen=yes;privacy=off
Only difference is I’m sending "screen=no", but I need to send "screen=yes"
Is there a way to modify "screen=no" to "screen=yes" on the gateway itself for either specific dial peer or as a global setting?   
Thanks you!

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  • Outbound Call Failure - SIP Trunk

    All phones are unable to dial a single target number on the PSTN.  The symptom is that it rings once and goes fast busy.
    The call flow is:
    Phone >>> CUCM >>> CUBE >>> Verizon SIP Trunk >>> PSTN >>> Target Number
    As seen in the CUBE debug ccsip messages, the CUBE receives a "SIP/2.0 480 Temporarily unavailable" message.  debug ccsip messages, dial-peer and voice class information follows:
    Received:
    INVITE sip:[email protected]:5060 SIP/2.0
    Via: SIP/2.0/TCP 192.168.106.11:5060;branch=z9hG4bK6c4bb65f140c8
    From: "" <sip:[email protected]>;tag=4037968~a812c08a-f7f0-43a7-a92c-e5ac2a38867c-65745615
    To: <sip:[email protected]>
    Date: Wed, 18 Dec 2013 21:48:27 GMT
    Call-ID: [email protected]
    Supported: timer,resource-priority,replaces
    Min-SE:  1800
    User-Agent: Cisco-CUCM8.6
    Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
    CSeq: 101 INVITE
    Expires: 180
    Allow-Events: presence, kpml
    Supported: X-cisco-srtp-fallback,X-cisco-original-called
    Call-Info: <sip:192.168.106.11:5060>;method="NOTIFY;Event=telephone-event;Duration=500"
    Cisco-Guid: 0520523008-0000065536-0000067523-0191539392
    Session-Expires:  1800
    P-Asserted-Identity: "" <sip:[email protected]>
    Remote-Party-ID: "" <sip:[email protected]>;party=calling;screen=yes;privacy=off
    Contact: <sip:[email protected]:5060;transport=tcp>
    Max-Forwards: 70
    Content-Type: application/sdp
    Content-Length: 390
    v=0
    o=CiscoSystemsCCM-SIP 4037968 1 IN IP4 192.168.106.11
    s=SIP Call
    c=IN IP4 10.139.64.171
    b=TIAS:64000
    b=AS:64
    t=0 0
    m=audio 30688 RTP/AVP 0 8 116 18 101
    a=rtpmap:0 PCMU/8000
    a=ptime:20
    a=rtpmap:8 PCMA/8000
    a=ptime:20
    a=rtpmap:116 iLBC/8000
    a=ptime:20
    a=maxptime:60
    a=fmtp:116 mode=20
    a=rtpmap:18 G729/8000
    a=ptime:20
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    Sent:
    INVITE sip:[email protected]:5073 SIP/2.0
    Via: SIP/2.0/UDP 10.139.64.52:5060;branch=z9hG4bK636B313D7
    Remote-Party-ID: "" <sip:[email protected]>;party=calling;screen=yes;privacy=off
    From: "" <sip:[email protected]>;tag=78FC5414-198D
    To: <sip:[email protected]>
    Date: Wed, 18 Dec 2013 21:40:10 GMT
    Call-ID: [email protected]
    Supported: 100rel,timer,resource-priority,replaces,sdp-anat
    Min-SE:  1800
    Cisco-Guid: 0520523008-0000065536-0000067523-0191539392
    User-Agent: Cisco-SIPGateway/IOS-12.x
    Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
    CSeq: 101 INVITE
    Timestamp: 1387402810
    Contact: <sip:[email protected]:5060>
    Expires: 180
    Allow-Events: telephone-event
    Max-Forwards: 69
    Session-Expires:  1800
    Content-Type: application/sdp
    Content-Disposition: session;handling=required
    Content-Length: 348
    v=0
    o=CiscoSystemsSIP-GW-UserAgent 4778 3356 IN IP4 10.139.64.52
    s=SIP Call
    c=IN IP4 10.139.64.52
    t=0 0
    m=audio 23372 RTP/AVP 0 8 116 18 101
    c=IN IP4 10.139.64.52
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:116 iLBC/8000
    a=fmtp:116
    a=rtpmap:18 G729/8000
    a=fmtp:18 annexb=yes
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    079120: Dec 18 2013 16:40:10.008: //314738/1F068D000001/SIP/Msg/ccsipDisplayMsg:
    Sent:
    SIP/2.0 100 Trying
    Via: SIP/2.0/TCP 192.168.106.11:5060;branch=z9hG4bK6c4bb65f140c8
    From: "" <sip:[email protected]>;tag=4037968~a812c08a-f7f0-43a7-a92c-e5ac2a38867c-65745615
    To: <sip:[email protected]>
    Date: Wed, 18 Dec 2013 21:40:09 GMT
    Call-ID: [email protected]
    CSeq: 101 INVITE
    Allow-Events: telephone-event
    Server: Cisco-SIPGateway/IOS-12.x
    Content-Length: 0
    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    079121: Dec 18 2013 16:40:10.080: //314739/1F068D000001/SIP/Msg/ccsipDisplayMsg:
    Received:
    SIP/2.0 100 Trying
    Via: SIP/2.0/UDP 10.139.64.52:5060;branch=z9hG4bK636B313D7
    From: "" <sip:[email protected]>;tag=78FC5414-198D
    To: <sip:[email protected]>
    Call-ID: [email protected]
    CSeq: 101 INVITE
    Timestamp: 1387402810
    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    079122: Dec 18 2013 16:40:11.176: //314739/1F068D000001/SIP/Msg/ccsipDisplayMsg:
    Received:
    SIP/2.0 180 Ringing
    Via: SIP/2.0/UDP 10.139.64.52:5060;branch=z9hG4bK636B313D7
    From: "" <sip:[email protected]>;tag=78FC5414-198D
    To: <sip:[email protected]>;tag=182903799-1387403308449
    Call-ID: [email protected]
    CSeq: 101 INVITE
    Timestamp: 1387402810
    Supported:
    Contact: <sip:[email protected]:5073;transport=udp>
    Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE
    Content-Length: 0
    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    Sent:
    SIP/2.0 180 Ringing
    Via: SIP/2.0/TCP 192.168.106.11:5060;branch=z9hG4bK6c4bb65f140c8
    From: "" <sip:[email protected]>;tag=4037968~a812c08a-f7f0-43a7-a92c-e5ac2a38867c-65745615
    To: <sip:[email protected]>;tag=78FC58A8-1B6B
    Date: Wed, 18 Dec 2013 21:40:09 GMT
    Call-ID: [email protected]
    CSeq: 101 INVITE
    Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
    Allow-Events: telephone-event
    Remote-Party-ID: <sip:[email protected]>;party=called;screen=no;privacy=off
    Contact: <sip:[email protected]:5060;transport=tcp>
    Server: Cisco-SIPGateway/IOS-12.x
    Content-Length: 0
    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    079128: Dec 18 2013 16:40:12.384: //314739/1F068D000001/SIP/Msg/ccsipDisplayMsg:
    Received:
    SIP/2.0 480 Temporarily unavailable
    Via: SIP/2.0/UDP 10.139.64.52:5060;branch=z9hG4bK636B313D7
    From: "" <sip:[email protected]>;tag=78FC5414-198D
    To: <sip:[email protected]>;tag=182903799-1387403308449
    Call-ID: [email protected]
    CSeq: 101 INVITE
    Timestamp: 1387402810
    Content-Length: 0
    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    Sent:
    SIP/2.0 480 Temporarily Not Available
    Via: SIP/2.0/TCP 192.168.106.11:5060;branch=z9hG4bK6c4bb65f140c8
    From: "" <sip:[email protected]>;tag=4037968~a812c08a-f7f0-43a7-a92c-e5ac2a38867c-65745615
    To: <sip:[email protected]>;tag=78FC58A8-1B6B
    Date: Wed, 18 Dec 2013 21:40:09 GMT
    Call-ID: [email protected]
    CSeq: 101 INVITE
    Allow-Events: telephone-event
    Server: Cisco-SIPGateway/IOS-12.x
    Reason: Q.850;cause=18
    Content-Length: 0
    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    079146: Dec 18 2013 16:40:12.388: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
    Sent:
    ACK sip:[email protected]:5073 SIP/2.0
    Via: SIP/2.0/UDP 10.139.64.52:5060;branch=z9hG4bK636B313D7
    From: "" <sip:[email protected]>;tag=78FC5414-198D
    To: <sip:[email protected]>;tag=182903799-1387403308449
    Date: Wed, 18 Dec 2013 21:40:10 GMT
    Call-ID: [email protected]
    Max-Forwards: 70
    CSeq: 101 ACK
    Allow-Events: telephone-event
    Content-Length: 0
    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    079147: Dec 18 2013 16:40:12.404: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
    Received:
    ACK sip:[email protected]:5060 SIP/2.0
    Via: SIP/2.0/TCP 192.168.106.11:5060;branch=z9hG4bK6c4bb65f140c8
    From: "" <sip:[email protected]>;tag=4037968~a812c08a-f7f0-43a7-a92c-e5ac2a38867c-65745615
    To: <sip:[email protected]>;tag=78FC58A8-1B6B
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    CSeq: 101 ACK
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    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    dial-peer voice 9100 voip
    description inboubd dial-peer for outgoing calls from CUCM (11D)
    preference 1
    session protocol sipv2
    incoming called-number ^1..........$
    voice-class codec 10
    dtmf-relay rtp-nte digit-drop
    ip qos dscp cs5 media
    ip qos dscp cs3 signaling
    no vad 
    outbound DP
    dial-peer voice 8100 voip
    description outbound dial-peer for outgoing calls to Verizon (11D)
    destination-pattern ^1..........$
    session protocol sipv2
    session target sip-server
    voice-class codec 10
    voice-class sip dtmf-relay force rtp-nte
    voice-class sip early-offer forced
    dtmf-relay rtp-nte digit-drop
    ip qos dscp cs5 media
    ip qos dscp cs3 signaling
    no vad
    no supplementary-service sip moved-temporarily
    no supplementary-service sip refer
    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    voice class codec 1
    codec preference 1 g729r8
    codec preference 2 g711ulaw
    voice class codec 10
    codec preference 1 transparent
    voice class codec 2
    codec preference 1 g711ulaw
    codec preference 2 g722-64

    I created the new voice class and mapped it to the outgoing dial-peer 8100. The call was then successful. 
    See new voice class:
    #sh run | be voice class codec 11
    voice class codec 11
    codec preference 1 g711ulaw
    codec preference 2 g711alaw
    codec preference 3 g729r8
    See revised dial-peer 8100:
    dial-peer voice 8100 voip
    description outbound dial-peer for outgoing calls to Verizon (11D)
    destination-pattern ^1..........$
    session protocol sipv2
    session target sip-server
    voice-class codec 11
    voice-class sip dtmf-relay force rtp-nte
    voice-class sip early-offer forced
    dtmf-relay rtp-nte digit-drop
    ip qos dscp cs5 media
    ip qos dscp cs3 signaling
    no vad
    no supplementary-service sip moved-temporarily
    no supplementary-service sip refer
    My only remaining question is why did the CUBE invite NOT include the m line for g729r8? 
    ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    See the ccapi inout snippet showing the hit with dial-peer 8100:
    ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    080927: Dec 19 2013 15:27:57.810: //316459/32C4F8800001/CCAPI/ccCallSetupRequest:
       Destination=, Calling IE Present=TRUE, Mode=0,
       Outgoing Dial-peer=8100, Params=0x2B912E08, Progress Indication=NULL(0)
    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    See the debug ccsip messages output showing original CUCM invite received by CUBE with 5 a line references:
    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    080907: Dec 19 2013 15:27:57.806: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
    Received:
    INVITE sip:[email protected]:5060 SIP/2.0
    Via: SIP/2.0/TCP 192.168.106.11:5060;branch=z9hG4bK6d715c9c6ad1
    From: "XXXXXXXXXX" ;tag=4077346~a812c08a-f7f0-43a7-a92c-e5ac2a38867c-65761788
    To:
    Date: Thu, 19 Dec 2013 20:36:14 GMT
    Call-ID: [email protected]
    Supported: timer,resource-priority,replaces
    Min-SE:  1800
    User-Agent: Cisco-CUCM8.6
    Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
    CSeq: 101 INVITE
    Expires: 180
    Allow-Events: presence, kpml
    Supported: X-cisco-srtp-fallback,X-cisco-original-called
    Call-Info: ;method="NOTIFY;Event=telephone-event;Duration=500"
    Cisco-Guid: 0851769472-0000065536-0000068412-0191539392
    Session-Expires:  1800
    P-Asserted-Identity: "XXXXXXXXXX"
    Remote-Party-ID: "XXXXXXX" ;party=calling;screen=yes;privacy=off
    Contact:
    Max-Forwards: 70
    Content-Type: application/sdp
    Content-Length: 464
    v=0
    o=CiscoSystemsCCM-SIP 4077346 1 IN IP4 192.168.106.11
    s=SIP Call
    c=IN IP4 10.139.64.52
    b=TIAS:64000
    b=AS:64
    t=0 0
    m=audio 26738 RTP/AVP 0 8 116 116 18 101
    a=rtpmap:0 PCMU/8000
    a=ptime:20
    a=rtpmap:8 PCMA/8000
    a=ptime:20
    a=rtpmap:116 iLBC/8000
    a=ptime:20
    a=maxptime:60
    a=fmtp:116 mode=20
    a=rtpmap:116 iLBC/8000
    a=ptime:30
    a=maxptime:60
    a=fmtp:116 mode=30
    a=rtpmap:18 G729/8000
    a=ptime:20
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    See ccsip messages output showing CUBE sending invite to Verizon:
    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    Sent:
    INVITE sip:[email protected]:5073 SIP/2.0
    Via: SIP/2.0/UDP 10.139.64.52:5060;branch=z9hG4bK63F9C611
    Remote-Party-ID: "David Callahan" ;party=calling;screen=yes;privacy=off
    From: "David Callahan" ;tag=7DE0957C-1CAB
    To:
    Date: Thu, 19 Dec 2013 20:27:57 GMT
    Call-ID: [email protected]
    Supported: 100rel,timer,resource-priority,replaces,sdp-anat
    Min-SE:  1800
    Cisco-Guid: 0851769472-0000065536-0000068412-0191539392
    User-Agent: Cisco-SIPGateway/IOS-12.x
    Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
    CSeq: 101 INVITE
    Timestamp: 1387484877
    Contact:
    Expires: 180
    Allow-Events: telephone-event
    Max-Forwards: 69
    Session-Expires:  1800
    Content-Type: application/sdp
    Content-Disposition: session;handling=required
    Content-Length: 259
    v=0
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    s=SIP Call
    c=IN IP4 10.139.64.52
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    m=audio 32502 RTP/AVP 0 8 101
    c=IN IP4 10.139.64.52
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15

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    I don't need a tech call here in the house again, nothing has changed in here since I moved in months ago. They can check the outside signal without me waiting around for them. They don't have to stand in here to call an office on their tablet.
    I need to hear from Verizon personnel that can tell me LOCAL information about why my connection speed has tanked and why there are dropouts now. And most importantly, why it can't be the same as it was for all those months. As I said, I was happy with that - especially when it was 3360 / 832 kbps.
    Solved!
    Go to Solution.

    When Verizon turns your speed back up, they have to disable the optimization system they use on the lines to maintain your speed, since it sounds like that is just turning your speed back down after a few days. Make them fix it back again.
    For future note, if you do have problems with your DSL and you're also having audio quality issues with your phone, call Voice Repair, and leave DSL support out of the mix. DSL support usually dials back the speed for a line issue from what I've seen as a first try basis. If you do have noise that disappears when the DSL modem is off, then that could be from other things which DSL support OR phone support will be needed for.
    Ex: Two years ago I had a problem with my Frontier DSL line having a ton of static on the line. The DSL modem was not synchronizing, however the noise stopped when I shut off the modem. It turns out, the night before lightning struck a tree outside of my home, and caused the DSL modem which was several years old to fry. The modem was still powering up, but the chip responsible for the DSL connection itself was blown. A new modem from Frontier via DSL Support fixed the DSL connection AND the static.
    Ex2: At a local business with Verizon DSL, they hear static on their line from time to time, but only while the DSL is active. The problem was not with the DSL itself or any filters, but as the static got worse it began to show up without the DSL being connected. Voice repair was dispatched instead of calling DSL Support, and resolved the problem by running new cable between the building and the Verizon copper trunk. In addition, they found and corrected some corroding splices.
    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • How much $$$ will Verizon charge me if I don't return the Fascinate after receiving replacement?

    How much $$$ will Verizon charge me if I don't return the Fascinate after receiving replacement?
    I spoke with customer service and couldn't get a real number.  She just said it "could be up to $500, or more"
    to be determined after they don't receive it within the 5-day period.
    Is there a way to find out for sure how much it's going to cost?
    Thanks!
    Here's the reason I'm asking:
    I forgot to drop it off at FedEx on the way to the airport.  My entire family is now on an overseas trip and won't
    be back for 8 weeks.   The Fascinate, packed in Verizon box with FedEx box, is now sitting in my car trunk at
    the airport long-term parking lot.  I was supposed to stop by the FedEx office at the airport cargo area to drop
    it off, but forgot about it during the rush....   (yes, I do realize it's a stupid mistake that may end up costing a
    lot of money)

    Hi and good morning!
    I would like to review your account with you and ensure I can help resolve any concerns you have about being charged for this device. Please PM me directly so we can discuss this together. Also, include your name and mobile number with your PM to me.
    Thank you so much and have a safe overseas trip!

  • Why is Verizon trying to connect to my computer

    I have an IMAC computer. In my console message log, I see that Verizon ( 173.79.214.66:53) is making Stealth connects to my computer every few seconds. These attempts are all being blocked by my Firewall. Why is Verizon trying to make these connects?

    After looking that IP Address and finding the rDNS, I find it hard to believe that Verizon is trying to connect to your computer.
    rDNS for that IP Address is pool-173-79-214-66.washdc.fios.verizon.net
    What more likely is happening and I don't know why at this time, is that a Verion customer is trying to connect to your computer.
    I can take educated guess(es) as to why the customer is trying to connect to your computer.
    #1 Perhaps your computer's public IP Address is listed as a public DNS Server?
    For example, the user might be using the tool from
    http://www.grc.com/dns/benchmark.htm and is trying to buid a custom list of the top DNS Server(s), based upon their location.
    Or the user might be using the tool from
    http://code.google.com/p/namebench/
    The programer(s) of these tools has not removed your IP Address in the list of IP Address(es).
    For the grc.com DNS tester the list is at http://www.grc.com/dns/resolvers.csv
    For the google DNS tester, I found the list by:
    a) From that URL that I gave earlier, I clicked on Source,
    b) I found the URL for read only access.
    c) Went to that URL
    d) Browsed to trunk/config,
    e) Then clicked on servers.csv
    #2 Perhaps they made a typo when entering in what DNS Server (or DNS Servers) to use?
    For example if you look at the list of DNS Server(s) in the Google DNS Tester, you will notice that there are DNS Servers that are blacklisted (or rejected) because the at least one user made a typo.
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • Lost Packets in certain customer VLANs Trunked over ME

    I work for a service provider that configures CPE networks for our customers. We have one customer that we are setting up a Disaster Recovery site over Metro Ethernet. The customers servers need L2 connectivity to the data center for redundancy. The customer wants their VLANs on their 4510 mirrored on a 3750 at the DR site. A gigabit ME VLAN was setup through our ME network between the 2 sites. The 3750 and 4510 were staged at the customer site and tested before the 3750 was moved to the remote DR site and connected by ME.
    The 3750 and 4510 were directly connected on a dot1q trunk between the two switches. About 18 vlans are trunked between the 2 switches, about 15 of which have L3 Vlan interfaces configured.
    The issue we are having is that packets are getting dropped, on certain customer vlans, but not others. All Vlans worked properly when the 3750 was directly connected to the 4510 at the datacenter.
    Our network engineers in charge of the ME noticed MAC-Flap errors on ME switches at the Data Center and the DR site. It see the Mac Address of Interface Vlan 101 and Interface Vlan 318 of the 3750 switch on both the customer access port on both ME 3400 switches (uni) and the ME trunk ports (nni). No other vlans are having issues with lost packets, or connectivity.
    On ME 3400 switch uni tunnel port is vlan 459. Native vlan is 540 on 3400 and is the switch mgt vlan.
    Has anyone run into this before?

    I think commonsense101 means the "Customer Agreement" and the following passage in particular.
    "Where and How Does Verizon Wireless Service Work?
    Wireless devices use radio transmissions, so unfortunately you can't get Service if your device isn't in range of a transmission signal. And please be aware that even within your Coverage Area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather."

  • Cannot send email from Verizon to a specific domain using the web UI

    I'm trying to send an email to a specific address on a domain I own from a Verizon account using the web UI. Whenever I click send, a popup appears saying "Your e-mail contains the following invalid e-mail addresses:" followed by the email address. I can send email to this address from a GMail account as well as my work email.
    In Chrome, I can see that a "code":1002 error is being produced.
    Does anyone know why this would happen? Does Verizon check destination domains for reputation? Is there any way to debug this further?

    rhodeislandred wrote:
    I'm trying to send an email to a specific address on a domain I own from a Verizon account using the web UI. Whenever I click send, a popup appears saying "Your e-mail contains the following invalid e-mail addresses:" followed by the email address. I can send email to this address from a GMail account as well as my work email.
    In Chrome, I can see that a "code":1002 error is being produced.
    Does anyone know why this would happen? Does Verizon check destination domains for reputation? Is there any way to debug this further?
    What is the domain that is giving you the error?

  • Google Play on Tablet works on WIFI not Verizon network.

    I have an Motorola Ellipsis Tablet. I am unable to use Google Player. When I open the app, I get "Background data disable. Google play store needs background data to be enabled." I hit enable and It asks me to choose either Facebook or Gmail. I choose my email account and it tries to sync and I get the message "Sync is currently experiencing problems. It will be back shortly." Everything works fine when I am on WIFI at home but when I get to work and I'm on the Verizon network it won't work. I can't use Pandora or look at video. Can someone help me figure out why it is not working on the Verizon network? Thanks.

        Hi Mollie88,
    Oh my! Let's get you back to enjoying your device. Some applications depend upon background data (transferring data when not directly in use). Restricting background data may cause those apps to stop functioning unless a Wi-Fi connection is available. To uncheck Restrict background data in the Google Play application,  follow the directions in the link  http://vz.to/1f5KM7b .
    Thanks,
    PamelaF_VZW
    Tweet us @vzwsupport

  • Using CRM_UI on Verizon Galaxy Tablet

    All,
    We are currently working on a pilot to deploy Verizon's Galaxy S tablet to our outside sales force.  As part of this deployment, we wanted to be able to log on to CRM_UI using the tablet.  We have found that 80% of the functionality works, but we have found screen rendering issues and drop down list issues.
    I wanted to know if 1) does any one know of a CRM_UI compatible browser that can be used on tablet type devices?  and 2) if the solution as described above will work without deploying the complete CRM Mobile solution?
    Regards,
    Jose

    Personally I have not tried CRM via the browser on the iPad.  In terms of browser compatibility your best bet is probably EHP1 for SAP CRM where I think SAP finally updated CRM for better IE8 and firefox support.
    In terms of browser support, until SAP provides better support for firefox and perhaps even adds chrome to the browser list for CRM, I dont' think we are going to have much support on tablets for CRM when not using the mobile solutions delivered via native applications.
    It might be worth looking at the OSS NOte 1430376 for more information on EHP1 support.
    I'm going to SAPPHIRE next week and this will be a good question for me to ask about general browser support for SAP CRM in the longterm.
    Take care,
    Stephen

  • How can I get Verizon to return my memory card- There screw up

    After screaming about 1x a week with this new pre-paid SAMSUNG phone, I finally was able to get the store to take the phone and replace it.  Sadly, I was so frustrated with Verizon for my phone never working, and  getting the run around, that I was glad to get the "we will get you a new one".
    Wasn't happy that they can't just give me a new one off the wall. (that would be 50 bucks please. (phone was 30 days old).
    SO, The guy behind the counter advised me, I would get a new one.  Took battery, I asked if  things were backed up, and he said "yes", the backup synch was set up. "like OK".
    So, removed battery and the lid, and the case I bought for it, took my old phone and said wait for new one. (came in today).
    I didn't even think of getting my 8GB memory card from the old phone at the time I left the store.
    This was 3 days ago (26th of Dec). Today, my new phone came in, it was not synching, not doing the backup right, and then I realized my memory card was not there.
    Nicely called the help desk thinking I was calling the store where i returned the phone.  NOPE, got tech support in a different state after 14 minutes of listening to switch witch and running around with button pushing. Just to be told "contact the store diectly".
    Headed to store, advised of what happened, and the cheerful guy with hte IPAD, typing your name, pretty much said " to bad".  It's goneft
    No help. Just me trying to stay calm, after the head-aches with this phone.  And now I am out an 8GB memory card, that Verizon, in their haste, never took time to remove (but did the battery), and I forgot to remove it myself.
    Now, I want Verizon to replace the memory card.  Their phone was bad, every week complained about this phone, and in 30 days, I now had to get it replaced.
    I take error in not remembering to get it. BUT, figured the techs behind the scenes would have thought of this.
    Anyone know of whom I can contact to ask VZN for a new card?  I lost some vital pics and info from my realtor, and have to bite that, but this wouldn't have  happened, if I could have gotten some satisfactory service, and I still ended up 3 days without a phone.

    I admit, I did screw up for not checking. I was just soo steamed with the customer support and going back and forth with phone and offices in Charleston, SC and here in VA, I was just getting frustrated with this phone that i had for 1 week, and couple with the craziness of the hustle trafflc of customers during the holidays.
    Just a lot of crazy here, but my new phone is in, I had to get the service center to  reset things, as the backup synch wasn't right, and I will get a new card.
    I just wanted a new phone that worked, and oversaw the issues.  This isn't the first time I had to return a phone, but last time, it was a slower pace, and no issues, and I  reminded myself to get the card out.
    Got 99% of my contacts. Just wishing there was somehow to track the phone, and have hope, but it was nothing that was life critical.. And cost of new cars is cheap.
    Chalk up to "pay attention"....  but oh, the frustration of 6 visits to the stores in 32 days I had that phone.  Ahh!
    Happy New Year, and thanks for the replies.... 

  • How long does it take for the warehouse to show a phone as recieved so I can pay my final bill?  I would like to sign up for Verizon again as I am very unsatisfied with my new company but cannot until this is resolved.

    I recently switched to another competitor but would actually like to start from scratch with Verizon but cannot do so because they cannot locate my devices I mailed in to their warehouse.  I switched my whole family's accounts, 3 phones and 1 mobile hotspot, to a competitor to get a cheaper rate and unlimited data but I have not been happy with their service and would like to switch back.  The problem is when switching the first time I was told by a Verizon chat rep that I could send my Edge devices back in and would get credit for them and stop my edge payments which was not the way I know now it is supposed to work.  After a couple of phone calls a supervisor looked at my online chat transcript and realized that I was correct and the rep had told me incorrectly that they would take my edge phones back and give me credit for them and I could close my account by only paying the early termination fees.  She sent me two envelopes to send my two edge phones back in and said they would credit on my account and stop the monthly billing for them once they were received.  I called a couple of weeks ago after being charged 24.99 for the both of them again for the month after my account was stopped.  They said that they had not received my phones and I should have noted the tracking number from the labels the rep sent me so they could track them.  I tried to find the tracking numbers but couldn't so I got back on live chat and asked them to resend me the letter from the supervisor rep as well as resending the labels and he said they could that and it should be 7-10 business days.  It has now been over two weeks and I have not received the resent letter or labels so I cannot give them the tracking number to prove I sent my phones back to them.  I have also researched the facility I was asked to send these phones back to and it seems this is a pretty common Verizon trick of making you prove you sent the phones and not giving you any access to the tracking numbers.  I just want to pay my ETF's and close out my original account so I can start over fresh with Verizon but now I am losing faith in doing that as this is making me wonder if they are the type of company I want to deal with.  Please someone who may have dealt with this help me restore my faith in Verizon and give me an idea of what to do next.

    How recently did you switch?  If it's less than 60 days, then Verizon simply reinstates your previous account.  The fact that you were on the EDGE plan and mailed the devices back, and they apparently are somewhere in the system, could cause complications, and it might just work out that you just go back on the same plan and they set you up with the same devices.  I'm not sure how it will go - but since you are still being billed for the devices... 

  • Can I merge several different Verizon plans (different family members each have own plans) into one plan (i.e. can I take over all their lines), if all lines on all plans are on Edge?

    I was originally told by Verizon that if I joined, I can eventually take over the lines of various family members.  Now that I've joined, and my family members all upgraded their phones and are on Edge, Verizon is telling us that we can't merge into one plan (because Edge lines can't be transferred to another account).
    Is this true, and, if so, what is my recourse since I was lied to.

    Well, yes and no (as far as being lied to).  I asked on several occasions (I have the chat transcripts to prove it) if there would be any issue if the lines were all already on Edge, and was told each time that under no circumstances would there be any issue.  The latest being today (I know it's after the fact, but I wanted proof that this is what the chat people are saying).  I asked "I have currently have an account with 3 phones on Edge.  My brother and his wife, and my parents, also have plans all on Edge.  I would like to 'take over' their lines.  I want to make sure there is no issue with the Edge plan and that I can simply 'take over' their lines with no problems."  I was told "Yes. That would be correct."  Again, this is what I was told in the past as well (my original post didn't make clear the timing of the chats and upgrades to Edge..).  Every time I chatted I mentioned that the accounts were going to be on Edge or (later on) were already on Edge.  Even before my family members upgraded to Edge, not one single chat or phone representative (and my brother asked the same thing in a store) mentioned NOT to upgrade to Edge because it couldn't be transferred.  Everyone just said yep, no problem.  The ONLY reason I even joined Verizon (I was on Straight Talk) was because of the More Everything and Edge plans (we wanted a family plan with 6 people and over 10GB so we'd each save $25/line).  Otherwise I never would have joined Verizon and my family wouldn't have upgraded either.

  • Why do I have mysterious cellular data usage (Verizon) every 6 hours on all 3 of my iphone 5's?

    I have recently uncovered mysterious cellular usage on three different iPhones. I am a Verizon customer and discovered this by examining the cellular data use logs. What I found are a long series of mysterious data usage logs. I have visited the Genius Bar at my local Apple Store 3 times now to log notes and discuss the issue. It is being escalated.
    The characterstics are as follows:
    All my family phones have the appropriate IOS and hardware updates (verified by the GeniusBar at my local Apple Store).
    This is occuring across three phones, which happen to all be iphone 5. Two are 5 and the other a new 5s. We do have one iphone 4 in the family but the issue (so far as I can tell), is not happening on it.
    One iphone 5 has IOS 7, the other IOS 6. The new 5s has of course IOS 7.
    Mysterious data use happens even while connected to wifi.
    Each mysterious data use log entry is exactly 6 hours apart. For example: 2:18 AM, 8:18 AM, 2:18 PM, 8:18 PM, 2:18 AM ... etc. It cycles AM and PM, same times, for a day to many days until some condition causes it to change (evolve).
    The times evolve. One day it could be cycling through at one time series, then it changes to another time sequence and continues until the next condition.
    The data usage is anywhere from a few K to many MB. The largest I've seen is over 100 MB.
    The logs clearly show these usages are not due to human interaction. It is a program.
    If cellular connection is used frequently (by the owner), the pattern is hard to pick out. Luckily, my family member is very good about only using wifi whenever possible, so these mysterious use patterns are easy to pick out.
    Verizon allows access to 90 days worth of data logs, so I downloaded and analyzed them. This has been happening for at least 90 days. I have found 298 instances of mysterious use out of 500 total connections to cellular. A total of 3.5 GB of mysterious cellular data has been recorded as used in that 90 days by this phone alone. Only .6 GB of the total cellular data use is legitimate, meaning by the person.
    This issue is occuring across three different phones. Two are iPhone 5, and the third is a recently purchased iPhone 5s. The 5s I have not touched beyone the basic startup. I have left it alone on a desk for 3 days, and looking at the logs, the mysterious data use in the same pattern is occuring.
    So ... I am speaking to both sides, Verizon and Apple to get answers. Verizon puts their wall up at data usage. It doesn't matter how it is being used, you simply need to pay for it. Yes, the evidence I have gathered is getting closer to someting on Verizon's end.
    Before pressing in that direction, I am hoping someone reading this may recognize this issue as a possible iPhone 5 issue ... OR ... you, right now, go look at your data usage logs available through your carrier's web account, and see if you can pick out a pattern of mysterious use. Look especially at the early morning instances when you are most likely sleeping.
    I am hoping this is a simple issue that has a quick resolution. I'm looking for the "ooohhh, I see that now ..." But I am starting to think this might be much bigger, but the fact is, most customers rarely or never look at their data usage details, much less discover mysterious use patterns.
    The final interesting (maybe frightening part) thing about all this is that I discovered while talking to Verizon ... they do not divulge which direction the data is going. This goes for any use, mysterious or legitimate. Is cellular data coming to your phone, or leaving it? Is something pulling data from your phone? We know that it is possible to build malware apps, but the catch with my issue is that it is also happening on a brand new iphone 5s with nothing downloaded to it.
    Thanks for your time

    Thanks for the replies. It took a while not hearing anything so thought I was alone. I have done many of the suggestions already. The key here is that it occurs on both phones with apps, and phones still packaged in a box.
    A Genius Bar supervisor also checked his Verizon data usage log and found the same 6 hour incremental use. Suprisingly, he did not express much intrigue over that. Maybe he did, but did not show it.
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    Why does it change?
    Why does it only happen on the iPhone 5 series and not the 4?
    Since no one from Apple seems to be chiming in on this, and I have not received the promised calls from Apple tech support that the Genius Bar staff said I was suppose to receive, it is starting to feel like something is being swept under the rug.
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