VERIZON IS A JOKE!

My iphone 4 wasn't working due to the new IOS 7 so I called VZ to complain.  They offered to send me out a replacement phone.  I got the phone the next day and mailed back my old phone.  They charged me $300 for my damaged phone that had a broken screen.  Never asked me on the phone if my phone was broken when they offered to send out a refurbished replacement.  Now they won't send me back my old phone, I am stuck with this new phone and a $300 fee to my account.  Consider my business lost!  Everyone else beware, I have been witht hem for almost 8 years, they don't care about your business.  They're willing to lose a 8 year client over $300.  Thanks alot Verizon. You're a bunch of jerks! 

Ok in your post you said this:
( I got the phone the next day and mailed back my old phone.  They charged me $300 for my damaged phone that had a broken screen.  Never asked me on the phone if my phone was broken when they offered to send out a refurbished replacement.) 
Well there's two ways that this could be look at:  Was it at the discretion of Tech that was talking to you to ask if there was any damage maybe there can be many things that could lead him or her to not to ask)  Stress at work, Time of Day of your Call, And argument with a past customer, I could go on with many scenario's but in the End as you put it the Question wasn't ask.. 
And after reading your post a few times It didn't look like you ask either now rather that is relevant or not We can say both did Parties meaning you and the Tech that was helping didn't ask about a broken phone.!  ONLY that you was having an ISSUE with software.. the new Update from Apple..
So the Device was sent and got to Verizon's Repair Facility they looked over it as they do every device sent to them and found the issue)  there response it's a cracked screen..Your hands touched it last.. and if you don't have proof that the phone was in an un-damaged state when it left your possession It's there word against yours that the screen was cracked..
This is what do when send any thing back to a Repair facility,
1. I take several Pictures from every angle of the Device.. And there a good Defense tool 
2.When i package a Device:  I use bubble rap, Packing peanuts or what ever product that will insure a safe Zone between the device and walls of the box that it's being shipped in.  
3. I insure it with a Tracking No. so it's tracked back to the Facility and signed by the receiver.. so if there is any Damage in transit the product is covered this is a line of Defense that any one can do and it doesn't cost that much...

Similar Messages

  • Verizon Rewards program Joke or just flat Scam?

    Most Rewards programs let you redeem your points for gift cards and other items. Verison Wireless rewards progam gives you a 10 percent discount with amount of points so in reality you have agreed for Big Brother to have access to your personal information for nothing.  As if Verison Wireless does not have enough money!!!  SO is this really a Verizon Joke or just plain Scam?

        Oh wow MascotRay! Dragnfly18 was right - that does sound fishy. I'm glad you got suspicious because that call certainly didn't come from anyone authorized by Verizon Wireless. We've been made aware of these types of phishing scams, but usually phishing http://bit.ly/HnsTP8 is in an email form. Protecting customer privacy is a top priority at Verizon Wireless and we definitely appreciate you for being proactive in sharing what happened with you.
    Keep your information safe. If you're ever in doubt, reach out to us before you give out your information to someone fishy.
    Thank you
    JenniferH_VZW
    Please follow us on Twitter @vzwsupport

  • VERIZON REPORTING NEGATIVE INFORMATION ON CREDIT

    I am in the process of buying a house with a closing date of 12-15-14 atleast it was until verizon got involved. On friday the 28th of november 2014 I was sent an email from my lender saying that verizon had reported a delenquent account for $161.00 on my credit. And because there was a negative account they wouldnt be able to close the loan potentially causing me to lose my contract and thousands of dollars I have already spent durring the process.
    So began my journey with Verizon to get this taken care of. I called on friday evening and was told by the cancelation department that they didnt send the bills to the right address. she updated my address and resent a bill. When I canceled in July the rep I talked to had asked me for a forwarding address; to send my final bill. I gave it to them and was told to pay the bill when I got it in the mail. So I waited.. 
    When I spoke to the rep on Friday (11-28-14) she said that the Financial services department had to remove it. So she transfered me over to guess what; a closed office. they wouldnt be back till monday. The irritation is only slightly setting in at this point. On monday I called and was told by financial services that only the verizon recovery department could deal with credit issues. Ok, atleast im getting closer to where I need. I got the number and called them imediatly.. then waited.... a long time.. finaly I got a very nasty rep who said it wasnt her fault; and she wasnt going to remove it. I asked how to get it taken care of; she said talk to billing and sent me over there. At this point is where I started getting mad. But to every new rep I talked to I was still remaining polite because I know they didnt specifically cause the issue. When I got someone in billing they said that they would have to send me to financial services because they deal with this; and promptly sent me over there.. wait.. did I just make a complete circle and now im back at financial services?.. Ok so I talk to them, very rude lady by the way, but she adds a note to the system that the bill was generated a month after I moved out and was sent to the old address; not my new one. GREAT!. Then back to Verizon Recovery I went; where I waited.. Again.. For a long time.. then when some one picked up; they imediatly hung up the phone.. Ok so thats how verizon keeps call volume low.. Called right back where I waited.. Again.. For and hour.. very mad at this point but when the lady answered I couldnt help but to be happy I wasnt on hold anymore I kindly told her my situation. This was the first rep that tried to actually help and was pleasant to talk to. however after almost an hour on the phone with her; she told me that it WAS a verizon error because they sent the bill to my old address; even tho I gave them my new one. but she was told by her supervisor that she couldnt remove it. I said ok "so I have this account on my credit because Verizon made a mistake and didnt send the bill to me, but your not going to fix it?" to which she responded "Yes, sir" in a shaky voice cuz she knew it wasnt right. I then asked to speak to a supervisor; she told me she would check if the supervisor was available, then came back and said she would have to get a call back number because the supervisor was busy and would have to call me back that night or early the next morning.. I never got a call back Monday Or Tuesday.. 
    The first time I spoke to the recovery department I asked to speak to the supervisor and was rudly told NO! She didnt even want to help at all only get me off the phone. 
    FCRA states that I must be notified from Verizon when a collection is placed on my credit. Which I wasnt, I contacted them. It also states that they MUST send notification BEFORE they place and collection. They didnt update my address, not my fault; I did my part. Also they had my alternate phone on file and my email. So there is NO EXCUSE as to why I wasnt notified. 
    I also have the right to speak to a supervisor if I feel my issue is not resolved properly. I was denied that.
    I would also like to point out that in this whole process I was never asked to make the payment. I even told the last rep I talked to that if I owed the money I had my credit card; and was ready to resolve it and get it removed. They were so concerned about not fixing the issue they never even bothered to  ask me to pay the bill.
    This will be the LAST time I have service with Verizon and I am considering dropping my 5 lines as a wireless customer if this is the way Verizon operates. 
    I will have to spend months, thousands of dollars, lose the money Ive spent on my house and lose my sales contract over a $161 bill Verizon is not willing to correct; yet admits made the mistake.
    UNNACCEPTABLE!!!!!!!

    Right now at this very moment we have 5 Verizon bills showing zero balance due from a past account. we requested copies of account debt. Right now my wife's credit shows 813, 807 and 702 with pending disputes from us. (her credit will drop to 700 if not resolved) due to Verizon collection of $78.00 a year ago. We had no idea of this collection untill credit was pulled for the purchase of our third property 9 mos ago.. We never received any notification from Verizon on this. No final bill due, no past due notice, no pre collection, etc. after learning of the collection we immediately contacted verizon,,,what  a joke, long waites, transfers from this dept to that dept, this supervisor, that supervisor, this special team etc...filed disputes with all 3 credit agencies uploading zero balance verizon bills. 2 agencies have pending 1 sided with verizon...not sure why...We just received a letter from a collection company 3 weeks ago for this 1 year old bill,,,,.  Really Verizon.. so gues what...right now our Verizon Cell phone bill is $1100.00 past due. Will try and use it for leverage (pay for delete) or keep running up the tab and bail...... We are tying a refi on one of our properties right now with Chase and guess what..we cannot move forward until the $78.00 is removed. Problem is You can't just pay the collection, because it refreshes the debt and doesn't get removed...it shows paid collection and that is just as bad as not paying... we have the credit reports showing colleciton from verizon, we have bills from verizon showing zero balance...HELP.

  • Stop Spam

    Would like to block spam from entering my inbox.  The spam detector from Verizon is a joke because it does not block the spam. I am always getting more than 30 spam every day and my spam filter is on. When I use outlook or windows live I am able to block the spam from entering my inbox. Not happy with losing MSN premium.  Why can't Verizon get a better emmail program than what we now have?

    Good Morning,
    Here are a few links in reference to Spam.
    http://www22.verizon.com/ResidentialHelp/HighSpeed/Email/Blocked+Email/QuestionsOne/123706.htm
    http://www22.verizon.com/ResidentialHelp/HighSpeed/Email/Security/QuestionsOne/85713.htm
    Shamika_Vz
    Verizon Support
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

  • Keep getting kicked out of game. MechWarrior:Online

    I have a problem where I will try and start a match in MechWarrior Online, I will get an extended black screen, then it will kick me back into the mechlab. I have spent months asking PGI (MWO's developer) to help me to no avail.
    Tonight I noticed that as soon as midnight came (my time, central time) I got booted out of 3 matches in a row.  My suspicion is that Verizon is diverting resources away from my internet hookup after midnight. Thoughts? anyone have any solutions?

    Your not the only one man. I was consistently getting 25 ping for months, and now lately starting in december I get 100-135 ping occasionally especially on the weekends.. My traceroute shows a bad hop to a german server. Why am I routed through germany to get to toronto from NYC? This was mind boggling for even the verizon techs. Totally mysterious.
    But besides that it seems the circuit on that router is having load issues. Verizon keeps claiming that PGI is not paying for enough bandwidth, but I don't believe thats true, unless they have a special deal with the other companies that are hops before their own ISP.
    Below you can see some traceroutes when I am receiving the bad ping:
    Tracing route to relay-1.mwtactics.com [70.42.29.65]
    over a maximum of 30 hops:
      1    <1 ms    <1 ms    <1 ms  192.168.1.1
      2     9 ms    10 ms     5 ms  L100.NYCMNY-VFTTP-175.verizon-gni.net [71.167.34.1]
      3    11 ms    12 ms     7 ms  G0-1-3-7.NYCMNY-LCR-21.verizon-gni.net [130.81.185.220]
      4    94 ms    12 ms    10 ms  ae0-0.NY325-BB-RTR2.verizon-gni.net [130.81.209.110]
      5     9 ms    15 ms    12 ms  0.so-4-0-1.XT2.NYC4.ALTER.NET [152.63.10.29]
      6     9 ms    16 ms    11 ms  TenGigE0-5-0-0.GW8.NYC4.ALTER.NET [152.63.21.65]
      7    28 ms    25 ms    44 ms  tinet-gw.customer.alter.net [152.179.72.122]
      8    38 ms    39 ms    39 ms  xe-8-2-0.tor10.ip4.tinet.net [141.136.107.98]
      9   100 ms   104 ms   103 ms  internap-gw.ip4.tinet.net [77.67.70.94]
     10    97 ms    99 ms    98 ms  border1.te7-1-bbnet1.tor001.pnap.net [70.42.24.132]
     11   103 ms   103 ms    96 ms  relay-1.mwtactics.com [70.42.29.65]
    Trace complete.
    1     1 ms    <1 ms    <1 ms  192.168.1.1
      2     8 ms    10 ms    10 ms  L100.NYCMNY-VFTTP-175.verizon-gni.net [71.167.34.1]
      3    15 ms    15 ms    12 ms  130.81.185.220
      4    25 ms    84 ms    12 ms  ae0-0.NY325-BB-RTR2.verizon-gni.net [130.81.209.110]
      5    22 ms    21 ms    10 ms  0.so-4-0-1.XT2.NYC4.ALTER.NET [152.63.10.29]
      6    18 ms    16 ms    19 ms  TenGigE0-7-4-0.GW8.NYC4.ALTER.NET [152.63.21.133
      7    35 ms    33 ms    34 ms  tinet-gw.customer.alter.net [152.179.72.122]
      8    56 ms    54 ms    55 ms  xe-8-2-0.tor10.ip4.tinet.net [141.136.107.98]
      9   118 ms   119 ms   112 ms  internap-gw.ip4.tinet.net [77.67.70.94]
    10   111 ms   111 ms   109 ms  border1.te7-1-bbnet1.tor001.pnap.net [70.42.24.132]
    11   116 ms   111 ms   109 ms  relay-1.mwtactics.com [70.42.29.65]
    Here are some traceroutes when I am getting the good ping:
    Tracing route to relay-1.mwtactics.com [70.42.29.65]
    over a maximum of 30 hops:
      1    <1 ms    <1 ms     1 ms  192.168.1.1
      2    10 ms     5 ms     8 ms  L100.NYCMNY-VFTTP-175.verizon-gni.net [71.167.34
    .1]
      3    11 ms    13 ms    10 ms  G0-1-3-7.NYCMNY-LCR-21.verizon-gni.net [130.81.185.220]
      4    48 ms    11 ms    10 ms  ae0-0.NY325-BB-RTR2.verizon-gni.net [130.81.209.110]
      5    83 ms    30 ms    33 ms  0.so-4-0-1.XT2.NYC4.ALTER.NET [152.63.10.29]
      6    19 ms    12 ms    23 ms  TenGigE0-7-1-0.GW8.NYC4.ALTER.NET [152.63.21.125]
      7    14 ms    12 ms    15 ms  tinet-gw.customer.alter.net [152.179.72.122]
      8    29 ms    26 ms    28 ms  xe-8-2-0.tor10.ip4.tinet.net [141.136.107.98]
      9    33 ms    34 ms    34 ms  internap-gw.ip4.tinet.net [77.67.70.94]
     10    36 ms    40 ms    44 ms  border1.te7-1-bbnet1.tor001.pnap.net [70.42.24.132]
     11    38 ms    40 ms    39 ms  relay-1.mwtactics.com [70.42.29.65]
    Trace complete.
    1 1 ms <1 ms <1 ms 192.168.1.1
    2 6 ms 11 ms 6 ms L100.NYCMNY-VFTTP-175.verizon-gni.net [71.167.34.1]
    3 10 ms 11 ms 12 ms 130.81.185.220
    4 88 ms 9 ms 11 ms ae0-0.NY325-BB-RTR2.verizon-gni.net [130.81.209.110]
    5 8 ms 11 ms 11 ms 0.so-4-0-1.XT2.NYC4.ALTER.NET [152.63.10.29]
    6 14 ms 21 ms 11 ms TenGigE0-7-0-4.GW8.NYC4.ALTER.NET [152.63.25.226]
    7 14 ms 10 ms 10 ms tinet-gw.customer.alter.net [152.179.72.122]
    8 26 ms 29 ms 28 ms xe-8-2-0.tor10.ip4.tinet.net [141.136.107.98]
    9 23 ms 22 ms 22 ms internap-gw.ip4.tinet.net [77.67.70.94]
    10 39 ms 39 ms 40 ms border1.te7-1-bbnet1.tor001.pnap.net [70.42.24.1
    32]
    11 38 ms 39 ms 39 ms relay-1.mwtactics.com [70.42.29.65]
    GOING FROM NY TO GERMANY TO ATLANTA AND BACK TO NY TO GET TO TORONTO CANADA!?!?!?!
     It must be verizon's sick joke.
    ] I have emailed the German admin for the bad hop in question, which Verizon unprofessionally has asked me to do,   and have received no reply back. I think its absurd for verizon to ask me to do this and naive to expect any reply back.
    This seems to have been a problem also back in January as you can see from this forum post. http://forums.verizon.com/t5/FiOS-Internet/Routing-Latency-issues/td-p/525091
    And this one on MWO. http://mwomercs.com/forums/topic/91680-higher-ping-times-after-patch/page__st__80
    Apparently verizon finally fixed the trouble circuit. I was hoping they would do the same for me, but I'm not important enough...Or maybe they never really did fix the issue,  because it seems none of those guys play the game anymore ...  In that thread it seems some have left verizon as well.   Time warner and Comcast satellite are not having this issue apparenlty.
    Rich.

  • 3 months left with Verizon. Eligable upgrade is a joke & 'm sick of Verizon & its lies & pricing

    First of all, I was a happy Alltel customer. Happy with my plan, my service, my reception etc. Then Verizon took over my reception became mediocre, and then I accepted a job offer in New Bern, NC. From the day I got here, I had problems with my reception and service. I could not have a conversation with my family 4 hours away with out multiple dropped calls or poor reception. Both areas were in the red areas which meant that there was coverage and plenty of it. Finally after numerous calls to Customer Service and numerous visits to the New Bern Verizon store we were told by Verizon that the only way we could solve this problem was to upgrade to a Verizon brand phone. We upgraded from a Samsung Hue to a LG ENV 3. We were also told that we could not keep our Alltel plan family share 1000 minutes and unlimited text. We had to upgrade to a 1400 family share plan with unlimited text which was about a $30.00 a month increase. But it was the lowest plan we could get and keep our 10 friends & family plan. We also added a phone for our son, since we were in a new area and felt he needed to have one in the event of an emergency. Okay so we thought our dilemma was over.
    Then shortly after wards we were getting charged for data usage. I would talk to Verizon customer service and question why there were multiple data charges when we did not use data. I was basically shrugged off by customer service every time I brought it up. Finally I called when I noticed that there was a data charge on my phone that I did not make, I remembered that day clearly and I hadn't used my phone all day. Even the bill reflected that day no calls were made or received. Long story short after a year of being charged here and there on each of the phones I finally totaled my bills up and took it to the New Bern Corporate store. The store employees were not helpful and frankly didn't want to waste their time with me. I asked to speak to the manager, Kendall Greenhill, who blatantly asked why I waited a year to come to them. I told him that I had been complaining for year and no one, no one was taking care of it. He was unhelpful and didn't want to hear it. I asked why there were people who were in the same boat as me not using data, but being charged that I read this and heard this on the news and why was I different? After several hours of my time and being talked down to, I walked out without any resolution. It took another week and I did finally get a 40.00 credit from Customer Service, so.. another dilemma finally after a year of complaining.. finally over.
    NOW... here is the new problem with Verizon. I have a little over 3 months to go on my 2 year contract, I have been flooded with text messages, emails etc regarding upgrading our phones. I wasn't planning on upgrading, but I unfortunately left my cell phone on the shelve in the bathroom and on vibrate, and when my alarm went off, it vibrated itself right into the toilet this past weekend. SO- I figure okay.. time to upgrade, and if I am going to do one, I might as well do 2 if not all 3 phones. EXCEPT.. all the feature phones that are offered to me are not in the same league as the ENV 3 they are a downgrade in quality.. and so I look at the Smart phones, well they require a 30.00 data package for each one. OMG. I am already paying 155.00 a month for 3 phones 1400 family share & unlimited text . That would clearly make my bill well over 250.00 a month. In this economy, I really need a phone that is decent and the plan cost to be affordable. That being said, I have also seen the need for the usage of internet on the phone at times. And if we are going to upgrade why do a lateral switch on a phone when all the normal cell phones are being phased out and smart phones and androids are becoming more common?
    Why get a phone just to replace what I lost and be locked into another 2 years and not be able to take advantage of the newer phones?
    Well after my unfortunate accident with my phone, I had decided to check in the offers I have received recently and in past months, I normally keep all my emails from Verizon and put them in my Verizon Mail Folder, or if I have a offer that we find appealing or information that is useful we will just bookmark it to our Verizon Folder. I had such an offer back during the winter, and at the time we were not eligible for an phone upgrade, it is the Talk and Text Plus Data Promo. There were 2 plans, one was the for Single lines the other Family SharePlans.
    Here is the link :
    https://email.vzwshop.com/servlet/website/ResponseForm?OSPEUT_9_9_z_UU_0Hsr_.2eHmH_wkhthE
    Basically you get for $139.00 for the first two lines : 1400 anytime minutes, unlimited text; unlimited vzw m2m, unlimited data, then $19.99 per extra line. Great. I double checked, there is no expiration no offer ends date. My husband called both customer service and the New Bern Corporate store, no one had heard of this promotion, and after researching it after he tried to explain it to everyone he spoke to, the response then then was "oh", that promotion has expired. But why is the link still active? The ad clearly has no offer ends date, no expiration date..regardless, again my husband called both the Customer Service and then Kendall Greenhill the manager at the New Bern store. Both were very unhelpful and acted as if they cared less.
    My husband was directed to call the loyalty department who basically twisted what my husband said and called him liar and round about ways and accused him of just now opening up old Verizon Emails. That we could not get that promo it was expired.... All this when my husband was trying to make the sarcastic rep understand that this was a offer we have saved in our bookmarks and there was NO experation date at all. The Loyalty rep again was making my husband out to be a liar by saying there was 3 pages with detail information of it's experation date.
    https://email.vzwshop.com/servlet/website/ResponseForm?OSPEUT_9_9_z_UU_0Hsr_.2eHmH_wkhthE
    Do you see a experation date or a 3rd page Verizon???????????????????????????
    After a heated conversation, in front of the Verizon authorized dealer in New Bern, we went in and spoke to a representative Tammy (who was helpful and nice). She looked at our promo and called customer service and spoke to a supervisor named Sharon, who after researching the information told her to direct us back to the Verizon Corp Store, that they were authorized to give us the promo andthat she would note our account and have them check it and they would take care of us.
    We did as we were told, we drove to the store, and Scott (bad problems before with him) was the salesperson who talked to us. We told him about the conversation with Tammy and what the supervisor Sharon told us and he remembered over hearing Kendall Greenhill's conversation earlier that day and checked our account and claimed there were no notes and that they couldn't authorize this promotion even if they were told to. My husband immediately called customer service from his cell phone and the person he spoke to saw the notes on the computer. We asked Scott to call Customer Service and double check. Lets just say, the store again was unhelpful and would not go one blink out of their way to try to resolve this. We drove back to the authorized dealer, and spoke to Tammy again, who called again, and after a lengthy conversation with a woman named Martina Williams,(who is the only Verizon Rep on the phone that seemed to care and was nice) she has put in a request to accept this offer. So we have to wait to see if our offer is “acceptable”. And that is where I stand right now. I am so upset at the lengths my husband and I have to go through with Verizon. My thing is that if you go the store, and the loaf bread has a sale sign on it for 99 cents and the cashier rings it up at 3.00 shouldn't she honor the price of 99 cents? The sticker has no end date, no offer expires...
    Tomorrow night we might go to the Verizon store but if we do it will be in Morehead City or Greenville NC which is 45 minutes away(More gas $ and time). Why? Because Every since we have lived here in New Bern. The reps at the New Bern Corporate Store has always been unhelpful or rude. And I'll be D%MM if we will deal with them anymore!!! Our quality of customer service experience with Verizon since day one has been awful and to deal with the local New Bern store just amplifies the pain. Since Saturday we have put in countless hours on the phone & internet and multiple trips to Verizon. Who pays us for our time and troubles? Yet Verizon , all they care about is the $$$ and not customer service.
    Maybe I should just order a crap used phone from ebay. Finish our contract with Verizon and when October comes switch to ATT and get 3 (better selection) smart phones with just enough data on each phone, the same 1400.00 minutes and unlimited text and all calls (ALL) to cellphones are free for 160.00 a month plus tax...
    The ball is in your court Verizon.
    YOUR CUSTOMER LOYALTY IS A JOKE!!!!!

    I have been having issues with my phone. The problems started after only having my brand new phone for 2 months. I called customer service and they tried resetting my phone. Unfortunately, that didn't fix it. I thought I could live with the phone with its problems until it got worse. I am having to take out the battery several times daily to restart the phone. My phone charger suddenly stopped working and my text messages would not come through without taking out the battery. It reboots when I unlock my phone. It randomly shuts off. The battery life does not last even when it's fully charged. I took my phone to my local Verizon store looking for help. The representative was disrespectful, refused to talk to the Verizon customer service rep on the phone, and threatened me. I left the store crying. When I got home, I called Verizon customer service and after 2 days I still don't have a solution. They don't have the replacement phone in stock. I was told it could be up to 6 months before the new shipment. I have never seen such horrible customer service. My contract with Verizon has over a year left and I just want a working smartphone (which is what I paid for). My boyfriend wants to cancel our contract because we can't get any satisfaction from Verizon.

  • 3 months left with Verizon. Eligable upgrade is a joke & I'm sick of Verizon & its lies & pricing

    First of all, I was a happy Alltel customer. Happy with my plan, my service, my reception etc. Then Verizon took over my reception became mediocre, and then I accepted a job offer in New Bern, NC. From the day I got here, I had problems with my reception and service. I could not have a conversation with my family 4 hours away with out multiple dropped calls or poor reception. Both areas were in the red areas which meant that there was coverage and plenty of it. Finally after numerous calls to Customer Service and numerous visits to the New Bern Verizon store we were told by Verizon that the only way we could solve this problem was to upgrade to a Verizon brand phone. We upgraded from a Samsung Hue to a LG ENV 3. We were also told that we could not keep our Alltel plan family share 1000 minutes and unlimited text. We had to upgrade to a 1400 family share plan with unlimited text which was about a $30.00 a month increase. But it was the lowest plan we could get and keep our 10 friends & family plan. We also added a phone for our son, since we were in a new area and felt he needed to have one in the event of an emergency. Okay so we thought our dilemma was over.
    Then shortly after wards we were getting charged for data usage. I would talk to Verizon customer service and question why there were multiple data charges when we did not use data. I was basically shrugged off by customer service every time I brought it up. Finally I called when I noticed that there was a data charge on my phone that I did not make, I remembered that day clearly and I hadn't used my phone all day. Even the bill reflected that day no calls were made or received. Long story short after a year of being charged here and there on each of the phones I finally totaled my bills up and took it to the New Bern Corporate store. The store employees were not helpful and frankly didn't want to waste their time with me. I asked to speak to the manager, Kendall Greenhill, who blatantly asked why I waited a year to come to them. I told him that I had been complaining for year and no one, no one was taking care of it. He was unhelpful and didn't want to hear it. I asked why there were people who were in the same boat as me not using data, but being charged that I read this and heard this on the news and why was I different? After several hours of my time and being talked down to, I walked out without any resolution. It took another week and I did finally get a 40.00 credit from Customer Service, so.. another dilemma finally after a year of complaining.. finally over.
    NOW... here is the new problem with Verizon. I have a little over 3 months to go on my 2 year contract, I have been flooded with text messages, emails etc regarding upgrading our phones. I wasn't planning on upgrading, but I unfortunately left my cell phone on the shelve in the bathroom and on vibrate, and when my alarm went off, it vibrated itself right into the toilet this past weekend. SO- I figure okay.. time to upgrade, and if I am going to do one, I might as well do 2 if not all 3 phones. EXCEPT.. all the feature phones that are offered to me are not in the same league as the ENV 3 they are a downgrade in quality.. and so I look at the Smart phones, well they require a 30.00 data package for each one. OMG. I am already paying 155.00 a month for 3 phones 1400 family share & unlimited text . That would clearly make my bill well over 250.00 a month. In this economy, I really need a phone that is decent and the plan cost to be affordable. That being said, I have also seen the need for the usage of internet on the phone at times. And if we are going to upgrade why do a lateral switch on a phone when all the normal cell phones are being phased out and smart phones and androids are becoming more common?
    Why get a phone just to replace what I lost and be locked into another 2 years and not be able to take advantage of the newer phones?
    Well after my unfortunate accident with my phone, I had decided to check in the offers I have received recently and in past months, I normally keep all my emails from Verizon and put them in my Verizon Mail Folder, or if I have a offer that we find appealing or information that is useful we will just bookmark it to our Verizon Folder. I had such an offer back during the winter, and at the time we were not eligible for an phone upgrade, it is the Talk and Text Plus Data Promo. There were 2 plans, one was the for Single lines the other Family SharePlans.
    Here is the link :
    https://email.vzwshop.com/servlet/website/ResponseForm?OSPEUT_9_9_z_UU_0Hsr_.2eHmH_wkhthE
    Basically you get for $139.00 for the first two lines : 1400 anytime minutes, unlimited text; unlimited vzw m2m, unlimited data, then $19.99 per extra line. Great. I double checked, there is no expiration no offer ends date. My husband called both customer service and the New Bern Corporate store, no one had heard of this promotion, and after researching it after he tried to explain it to everyone he spoke to, the response then then was "oh", that promotion has expired. But why is the link still active? The ad clearly has no offer ends date, no expiration date..regardless, again my husband called both the Customer Service and then Kendall Greenhill the manager at the New Bern store. Both were very unhelpful and acted as if they cared less.
    My husband was directed to call the loyalty department who basically twisted what my husband said and called him liar and round about ways and accused him of just now opening up old Verizon Emails. That we could not get that promo it was expired.... All this when my husband was trying to make the sarcastic rep understand that this was a offer we have saved in our bookmarks and there was NO experation date at all. The Loyalty rep again was making my husband out to be a liar by saying there was 3 pages with detail information of it's experation date.
    https://email.vzwshop.com/servlet/website/ResponseForm?OSPEUT_9_9_z_UU_0Hsr_.2eHmH_wkhthE
    Do you see a experation date or a 3rd page Verizon???????????????????????????
    After a heated conversation, in front of the Verizon authorized dealer in New Bern, we went in and spoke to a representative Tammy (who was helpful and nice). She looked at our promo and called customer service and spoke to a supervisor named Sharon, who after researching the information told her to direct us back to the Verizon Corp Store, that they were authorized to give us the promo andthat she would note our account and have them check it and they would take care of us.
    We did as we were told, we drove to the store, and Scott (bad problems before with him) was the salesperson who talked to us. We told him about the conversation with Tammy and what the supervisor Sharon told us and he remembered over hearing Kendall Greenhill's conversation earlier that day and checked our account and claimed there were no notes and that they couldn't authorize this promotion even if they were told to. My husband immediately called customer service from his cell phone and the person he spoke to saw the notes on the computer. We asked Scott to call Customer Service and double check. Lets just say, the store again was unhelpful and would not go one blink out of their way to try to resolve this. We drove back to the authorized dealer, and spoke to Tammy again, who called again, and after a lengthy conversation with a woman named Martina Williams,(who is the only Verizon Rep on the phone that seemed to care and was nice) she has put in a request to accept this offer. So we have to wait to see if our offer is “acceptable”. And that is where I stand right now. I am so upset at the lengths my husband and I have to go through with Verizon. My thing is that if you go the store, and the loaf bread has a sale sign on it for 99 cents and the cashier rings it up at 3.00 shouldn't she honor the price of 99 cents? The sticker has no end date, no offer expires...
    Tomorrow night we might go to the Verizon store but if we do it will be in Morehead City or Greenville NC which is 45 minutes away(More gas $ and time). Why? Because Every since we have lived here in New Bern. The reps at the New Bern Corporate Store has always been unhelpful or rude. And I'll be D%MM if we will deal with them anymore!!! Our quality of customer service experience with Verizon since day one has been awful and to deal with the local New Bern store just amplifies the pain. Since Saturday we have put in countless hours on the phone & internet and multiple trips to Verizon. Who pays us for our time and troubles? Yet Verizon , all they care about is the $$$ and not customer service.
    Maybe I should just order a crap used phone from ebay. Finish our contract with Verizon and when October comes switch to ATT and get 3 (better selection) smart phones with just enough data on each phone, the same 1400.00 minutes and unlimited text and all calls (ALL) to cellphones are free for 160.00 a month plus tax...
    The ball is in your court Verizon.
    YOUR CUSTOMER LOYALTY IS A JOKE!!!!!

    Gweeper64 wrote:
    I'm sorry you've had a bad experience, but the page does say:
    Limited time offer! Only available by calling:
    CALL 877.873.3278
    Could that be any clearer?
    Seems pretty clear to me. Even though they do not give an expiration date, it is certainly implied that it will expire at some point. If they give you the deal, then great. If they don't give you the deal, though, it seems that you are just crying for something that you don't deserve and that Verizon has no obligation to provide for you.

  • Trying to email Verizon Wireless is a Joke

    The form to send an email is ridiculous. It asks for my email, but says what I entered is wrong.
    It wants a valid daytime phone numer. I try both of mine (cell and home) and neither work.
    It also wants some 4 digit passcode or last four digits of SS#. Doesn't like any of them.
    Honestly, once I'm logged in I should have to enter that much information.
    Garbage.

    gcvwireless wrote:
    The form to send an email is ridiculous. It asks for my email, but says what I entered is wrong.
    It wants a valid daytime phone numer. I try both of mine (cell and home) and neither work.
    It also wants some 4 digit passcode or last four digits of SS#. Doesn't like any of them.
    Honestly, once I'm logged in I should have to enter that much information.
    Garbage.
    works fine
    if your using internet explorer 8 or 9 make sure its on campatilbilty mode

  • I am at a loss with Verizon, isn't there anyone in corporate that can help us? PLEASE!

    We have been a customer of Verizon for several years and frankly had a positive experience until I made one fatal mistake.  I purchased something and should have just left things alone. In Dec. 2012/Jan. 2013   I purchased the newest 64 GB iPad retina and purchased it under their new program paying monthly for 12 months or I could pay it off prior to that 12 months.  The only condition to the contract was that while I was paying monthly payments I had to purchase the data plan for the iPad.  Sounds harmless enough right? Wrong.  It only took a few weeks when I was out of town when my iPad quit working.  After calling tech support it was found that the salesperson at the Corporate Verizon store had voided the original contract for an unknown reason and reworked another contract and submitted it; however I never signed the second one as I wasn't anywhere around.  They claimed he called my cell, he didn't. This salesperson had text me several times prior to my purchase of the iPad so we had communicated together and since that day I purchased it there had been no further communication from this individual.  My phone and bill was proof of that as there were no incoming calls that entire month from his number or that Verizon store's number.  On my next bill I had, according to Verizon, purchased TWO i Pads not One.  I explained what the salesperson did so they agreed and credited my account.  This was just the beginning.  For the next 7 months I dealt with this issue of calling every month trying to prove that I did not purchase two iPad's but in fact purchased only one.  Each month an extra loan payment of $71.66 was added, an extra data charge of $30 was added, a $2.00 previous balance fin.fee added because I would not pay for the fictitious iPad, & extra service chg for taxes and whatever charges they add were added. Of course all these charges increased with a $101.77 increase in my bill each month. Then there would be the added $5 late fee chg they'd add when they did not credit the $101.77 in an appropriate timely fashion which would make it look like we were delinquent when we were not.  So basically, I was paying $203.54 each month for one iPad if they had their way.  They even said at one point I was delinquent on the loan if I kept refusing to pay.  They actually had TWO CONTRACTS on file yet no disciplinary actions occurred in this case.  I had to drive 30 miles to the corporate store on more than one occasion trying to get this fixed and each time everyone kept saying this will be the last time.  Then come September the store became rude and abrupt to the point I wasn't ever going back there again for how they treated me and my husband.  We finally did get this part of the bill corrected and I would have to say got most of the money refunded, not all, but at least it was enough to just let it go and move on.  So this was my FIRST mistake, I purchased an iPad and I should have listened to my husband that Verizon cannot handle changes in one's account.  In mid December our iPad was paid off so we disconnected our data service to it and strictly used wireless when needed.
    My android phone had become so undependable I had to finally look to purchase a new phone after having this phone replaced several times via my insurance.
    I have a serious medical condition that requires me to keep a phone on hand in the event I need medical help immediately.  It is a life or death issue for me.  So in December I purchased a new phone for myself.  My local Verizon store was out of the iPhone 5 S, which was what I wanted and it was suggested by them to check out Best Buy.  So off I went.  That day, Christmas Eve, I purchased a phone for my daughter, the iPhone 5 C, and that seemed to go OK.  At at least for a couple months then her phone went crazy.  We were having issues with crank calls and had her phone # changed.  After her number was changed Every call she made it would register on caller ID as another man's name.  It was the owner of the new phone number and we know this because we were constantly receiving phone calls up to 2 am for him w/re to job offers, etc.  It took Verizon 7 weeks to correct the caller ID issue.  SEVEN WEEKS.  But then her voice mail began going to a bogus Google account that no one ever had or set up.  It took several hours with tech support where they accidentally disconnected her phone and had difficulties getting it reactivated w/o changing the activation date.  At one point she could only make calls but could not receive calls.  Now her phone works but she has no working voice mail and the answer I receive is "we just don't know why".  REALLY?  "We just don't know what else to do?"  I am not sure how much more I can take. Well I soon found out.
    On May 6th I had to make a call to Verizon, we had made several prior to that getting our bill in order w/minor mistakes, but all of a sudden I had a charge and increase of over $50-60?  After researching we found they reactivated my iPad.  After the customer service agent researched it he found that the woman who was suppose to suspend it placed it on a "seasonal hold" and never took it off, even after stating I wanted the Verizon service to this unit disconnected.  He was very nice and professional and stepped up to take care of the bill, Maybe too much, or beyond his authority I guess.  Anyways had he done his job we wouldn't be here right now.  A window is suppose to pop up telling you if there is an early disconnect fee, something I've literally just learned yesterday, I guess one did but why didn't he say something to me is the question I have? Notations showed that He automatically credited my account $340 and never notified me of the warning on my account or the credit he was doing.  I've asked for this call and the recent calls and calls from December-January to be pulled but no one seems to listen.  Anyways when I hung up that day on May 6th it was to my understanding my bill was Finally resolved.  I pay Verizon $207 a month give or take a few dollars and I had three phones two of which were i Phones and one a flip i-phone.  He also then tried to give support to my phone and he and tech support were unsuccessful.  My phone has 3 apple/Verizon apps that came on the phone, they were not added extras.  They are grayed out & say "waiting" under them and never loading up.  We've reset it to org. mfr. settings & a whole lot of other things to that phone and it still won't work.  I even reset the phone when I was in a 4G, LTE area and nothing.  So what to do, I don't know.  But right now I currently have two new phones not in full working order and can't get help for it yet I pay for the services each month.
    Then on May 21st I had to call again.  If you recall, I believed the bill was finally fixed but in fact I received a bill this month for $605.74 !  Yep, you have seen those numbers correctly.  Now this so called early termination fee that was credited on May 6th (which I didn't know any of this until June 10, 2014) was now back on my bill.  After dealing with a customer service agent for almost 20 minutes I finally got to a supervisor Jonathan. He listened patiently to our issues on the bill and my concerns and requests of wanting phone calls pulled to show what I was saying was fact.  Even just with the recent call on May 6th I felt mislead by not being given all the information.  I mean, why would I deactivate a device when I have been a Verizon customer for over 5 years and you were talking $30 charge a month vs. a $340 charge to terminate.  I mean it isn't logical.  I am stuck because as you will see below, I can't swap out the phone numbers of the iPhone 5 S and the iPad.  The only other option is the iPhone 5 C and that is a new contract and already has a contract on it.  In fact it is the only phone device that has a contract.  It just did not make any sense.  It was evident I was not told the entire story of what was happening in January with my phone purchase.  They failed, customer service, to read all the fine print.  They stated oh don't worry we do this all the time and there has never been a problem.  Knowing all along that this iPad was to be and stay disconnected because I repeated it several times and even asked now the iPad is not going to be an activated account correct?  No, it isn't she would state.  All the services and contract will go to your phone including the 2 yrs.  This has not happened. I shared all this with him and explained why changing my number was not possible.  It could literally destroy my business and I would of thrown away twice this amount of money because I recently spend a lot of money on promotional materials, literature, flyers, business cards, etc. all which have my phone number on it and again all known by my customers past and current. So Jonathan promised he would be on this, request for calls to be pulled, and would return my call within a 24-36 hour period with some type of update or resolution.  I did honestly chuckle sharing with him that with the exception of one lady months ago calling me back about upgrading my acct, ( I was out of town & missed her call) no one at Verizon has ever returned a phone call-never.  His response was this, "I did not get in the position I am in for not returning calls.  In fact it is why I am a supervisor maim, I do what I say."  Hmm, Its June 10th, Where are you Jonathan???  I am still waiting for your phone call.  Heck, even a text message or email will do.  Just tell me where you are on my acct. vs. forcing me to call and spend hrs. rehashing all of this over and over like a broken record.  Or Have you forgotten my phone number?  I have pneumonia right now and laryngitis and I have had to strain my voice to no end on the phone trying to get a resolution before my billing date with no luck. 
    I then went through all of the above issues and that the phones, ---3532, ---9249, and ---8921 should be the only phones w/contracts and activated on our account. Well my phone---3532, the one I just purchased, had no contract.  The contract was placed on my iPad, the very iPad we cancelled out in December.  They kept insisting I purchased it recently at Best Buy?  Then I realized it was my iPhone purchase causing the nightmare.  Another purchase and its screwed up my bill, when will I learn Verizon can't handle changes.  I recalled the agent stating it was 6 months before and upgrade was possible on my phone which with my medical issue wasn't working.  So she said we could use the number but all the upgrades and contract will go on your 3532 number.  I verified is the 2 y contract on my, MY cell phone number because I only want THREE items on contract.  She stated yes and we went over the bill several times including the new bill.  Now I have no contract and have three other items.  You now tell me to solve this issue I need to throw my phone number out and transfer my phone number from my iPad to my new iPhone 5 S.  Sounds easy enough....NOT..     I just purchased almost $600 worth of business literature, business cards etc with my phone number on it.  Plus all my customers know my business through my phone number.  And since you do not announce this # has been changed and here is the new number, I'd loose many of my old clients and possibly new clients.  I could end of loosing thousands of dollars with this mistake.  I have called over and over pleading an your support team gave me a legal dept number to call and that basically was a joke for my concerns.  So here I am .  Praying someone from corporate  reads this.  Right now I have two phones out of contract and I am almost to the point I will shut them down and leave you with the bare min until our contract is met.  And I mean it would be the bare min.  I want this issue resolved immediately.  I believe we have gone through enough as a customer.  It is bad enough I have two phones not working 100%, My iPhone 5 S - I can't even use it at home yet my daughter talks all she wants with no issues.  Me, its all gurgles and choppy when I am at home with two bars.  But add the bill issues and it is ridiculous and inexcusable.
    Now I have called several times after May 21st trying to get to the bottom of this and have been told to wait why they read all the notes to finally have me explain what has been going on to them telling me it shows Jonathan entering notes they are still working on it.  This is not good enough.  Today is June 10th and my bill is due June 11th which will bring it late on June 12th.  And the way you people are, you will probably shut me down June 13th.  I just don't have time in my day to call the "WINBACK DEPT"  because I don't have to be won back I have never left. You need a KEEPCUSTOMER DEPT or DONTLOOSE U DEPT because you are about to loose us and be left with an account that will be more of a nuisance to you. 
    You have the information to my account, go to it.  Pick up your phone and CALL ME, FIX IT..  Lets please fix this correctly. 

        I can see that this issue has been quite extensive, and frustrating, and I am so sorry for all that has happened societygirl! I would like to help you work this issue out. Please follow & send me a Direct Message, so I can get your account specifics and help finally bring this to a resolution.
    Thank you,
    MichelleH_VZW
    Follow us on Twitter @VZWSupport

  • Am I the only person having problems with Verizon's refurbished Androids?

    The best way for me to share my issue, is to submit a copy of a letter I have written to Verizon.
    I have been a loyal Verizon customer for many years now.  I have enjoyed good service until my most recent phone purchase approximately 18 months ago.  I purchased an HTC Android, which did not work properly.  It was immediately replaced with a refurbished phone from the manufacturer, which also did not work properly.  That phone was replaced with another refurbished phone form the manufacturer that did not work properly, but after being given NO OPTIONS, I learned that I would have to live with a partially functional phone. For approximately a year I learned to live with the fact that my date/time stamp would disappear, that sometimes my phone ringer would not work, that I would never get an alert sound when a text message arrived.  The worst part of this phone is that periodically it would dump/erase all my text messages.  Since Verizon could not solve the problem and since Verizon blamed the manufacturer, I had no options, had no choices.  Part of being with Verizon and my crappy phone was forced upon me with a 2 year contract.  I would only have to be miserable for one more year.  Then one day my phone erased some very important text messages. At this point, I had already spent hours and hours and hours with your tech support, and I decided I needed to try and force a solution.  While talking with one of your tech people, I learned that the last phone I had been sent was sent to me with Beta software.  The software was so outdated that the phone was not updating itself.  In fact we could not update the phone manually.  So, the tech person put me into yet another HTC.  That HTC did have up to date software, but I was still having problems texting, date disappearing and other glitchy things.  So, then the next tech person put me into a Motorola.  Leary of droids, I asked for an Iphone but was refused.  The tech person told me that I could use my HTC charger for the Motorola, and that he would not be sending me a Motorola charger for the phone.  I understood.
    So, I’ve been very patient throughout this.  I figured I just had a few more months to get through this misery, wait for my contract to expire, get the Iphone.  Well, I had not idea that the WORST WAS YET TO COME!  So, the Motorola doesn’t charge.  I tried charging that phone for 3 days, and nothing.  So, back on the phone with your tech support.  By the way, whomever reads this letter, I hope that someday you have to go through the tedious phone trees that I had to, only to get to Tech Level 1 which pre-screens, then you have to explain your story ALL OVER AGAIN to level 2 tech support.  Of course, I now realize that Verizon thinks that I have hours and hours of time, that it is more important for me to burn 2-3 hours of my time to save Verizon 10 minutes of their time.  I now realize just what a low opinion the company has of its “clients.”  I actually can’t refer to myself as a client anymore; I think I am one of Verizon’s chumps.
    So, back on the phone, more misery, more trips to the post office.  This tech person could not believe that the new Motorola was not charging, and when I asked her if I could just get an Iphone, she said, “If you are returning a functional phone with the idea that you will get an Iphone, we will charge your for the returned phone.  They will test the phone when it arrives, and if there isn’t anything wrong with it, we will charge you.”  WOW.  So, not only have I not had a phone that works properly, but I have wasted hours of my valuable time on the phone and running to the post office returning phones, but now I am being threatened by your employee who was implying that I am a liar.  BUT WAIT, IT GETS WORSE!   So, she sends me another Motorola, and this phone wouldn’t take a charge either.  DO YOU THINK SHE SHOULD HAVE SENT ME A MOTOROLA CHARGER INSTEAD OF MAKING ME USE MY HTC CHARGER?!  How much money did you save here, $3 for a charger? So the new phone doesn’t charge, and of course now I am back on the phone tree with your tech support. BUT WAIT, IT GETS WORSE! CAN YOU BELIEVE THAT THE WORST IS YET TO COME?
    So now I’m very angry. At some point, after a company FAILS you over and over, at some point you have to take matters into your own hands.  I figured I am at that point.  I ask again for a Iphone, and they say No.  At this point I figure I may have to file a small claims against Verizon or pay off my contract, something dramatic, something that will solve the problem. I am now writing down employee names etc.  This all went down last Friday, August 24th.  I talked with Deshanee.  Deshanee determines that the problem is the charger, but I explain to her that I have been reassured by two other tech people that my HTC charger is fine.  I told her I was leaving town and needed this resolved.  She said that I needed to go to a corporate Verizon store, and there she would arrange for a manager to give me a charger and charge the phone. Really!   So during rush hour traffic on a Friday, I get to run to a Verizon store and test something that might not work!!!!! Whomever reads this letter (if it every gets read), I hope that someday you have to go through this hell, frantic, running around, not knowing if I will have this resolved before my trip, and the HUMILIATION of having to do a tremendous amount of footwork, wasted time, wasted hours.  You people must really despise your client/chumps to put us through this misery and HELL!  I told  her that that was unacceptable that I wanted to talk to a supervisor.  If I go to a Verizon store during rush hour traffic on a Friday, going on my SIXTH REPLACEMENT PHONE ISSUE, I wanted to know the problem was going to be resolved.  I am not a lab rat to be sent around town for an experiment.  I asked her to get a supervisor and have him authorize me an Iphone. Deshannee reluctantly consulted with a man by the name of Chad (she refused to give me his last name), and he said, “No.”   He did not have any other solution for me other than to run to the Verizon store and test out a new charger.  I had visions of me sitting in a Verizon store for 2 hours waiting to see if a phone would charge.  At this point I am HATING VERIZON.  You have no idea the depth of my anger and resentment towards your company. I wanted to personally talk to Chad, and since it looked like I would have no other choice than to follow my orders from Verizon, I started my way to the Verizon store.  By the way, there is a Sprint store within two blocks of that corporate, Verizon store. 
    So Chad is not available but Denshanee connects me with a very nice supervisor by the name of Mary. Both Denshanne and Mary were courteous and professional, and I do not blame them for anything.  I BLAME VERIZON for not giving them any customer service tools to work with.  After all I have been through, figure out a way to resolve the problem once and for all.  I had to come up with the idea terminating my contract, paying the $200 penalty, Verizon crediting me back the $200, and then I would BUY the ****** IPHONE! I suggested this to Mary, and she said that only the Customer Loyalty Dept could authorize that.  So, after being on hold for quite a while, she came back to me to tell me that the Customer Loyalty Department would not authorize it.  I was left on my own. Since the Corporate Verizon store would not give me a charger for my phone, I had to buy one.  They sold me a Verizon, Universal Wall Charger. More to come on this later. Turns out EVEN THIS ISN’T RIGHT! They should have sold me a Motorola charger.  It has taken me weeks to figure out why I can’t transfer data!!!!   So, I have spent hours on the phone with Verizon tech support to try and figure out why this ****** phone won’t transfer data. Verizon tech support was NO HELP. THEY DON’T KNOW.  So, I had to call Motorola tech support to find out that Verizon’s Universal Wall Chargers are not used for data transfer. If you people were actually trying to drive me crazy, intentionally, I would be afraid for my life.  If this is your level of competence when you are trying?
    I went on my trip and of course, when I arrived in Europe, my phone did not work.  I had to get on your tech support again, and it took 2 hours to trouble shoot the problem.  Even though I had called several times to ensure my phone was international ready, to make sure I had a calling plan and a data plan, no one bothered to fill my requests.  I believe I should record every phone call to Verizon, document everything. So, even after I got on a data plan, I received alerts that I was mounting over $1,000 in data roaming charges.  I had to call Verizon several times from Europe to remedy this.  You people just love making things hard.  I hate Verizon. 
    So, my new Motorola does not transfer data to my computer, for a reason I am not sure of, but Motorola claims I have the wrong USB cord.  I requested a car charger and was denied that today by your tech support person, Vondra.  She said that Verizon only warrants phones, and that we have to buy the chargers and such.  Yeah, of course Verizon doesn’t; that would cost you $3?  So, I called the Verizon corporate store on La Cienega, the store that refused to give me a charger, that made me buy one (one of your tech people did credit me back for that BTW).  I spoke with the manager, Vanessa.  She said that they don’t carry Motorola chargers. They sell the phones, but not the chargers.  I explained to her about the data transfer problem I was having, and she suggested I buy a memory card reader.  GREAT.  So, Verizon’s solution is to abandon the idea of having the proper equipment, piece meal a solution and yes, make me pay for it!
    So, another item, which your tech support cannot solve, is that the phone does not work while it is being charged.   So, I called tech support again, asked to speak with a Supervisor.  I was put on hold for a long time, and the tech support person came back and told me that there were no supervisors available and that one would have to call me back.  I asked her the name of the supervisor that is supposed to call me back, and she said, “Alvin.”
    So, a day has gone by and no call from Alvin.  I doubt he will call.  Your company is obviously going through some rough times.  I am sure that within a few months, Verizon’s incompetence and failings will start to be reflected in your ratings
    I have visited the Sprint store, and I am familiarizing myself with what they have to offer. Early next year my contract expires, and most likely I will leave Verizon. I should take you to small claims court!  Most of all, I so much regret all the people I referred to you, dozens.  I talked up your network, I told everyone how happy I was with the service.  I was your advocate.  No longer, and I am not putting the same effort into letting people know how horrific Verizon has been with me during these last 18 months.  I am counting the months until my contract expires.  I will limp along with this broken phone until my contract expires, just has I have done with all the other defective phones Verizon has provided me with.  For a year my HTC phone ran on the first generation software, and I managed to just use it as phone, nothing much more, and that’s what I’ll have to do with this ****** piece of crap.

    I believe you,  Ihave been a subscriber for over 8 years and over that period of time I have has some phones fail.  This I can accept and understand, however the policy of Verizon of only sending out recertified phones is a joke.  I have had over 10 replacement phones sent out to me an none have actually lasted more that 1 month.  Last year this went on and on, I was able to fix this by upgrading to the samsung stratosphere.   My son's Pantech phone failed and was replaced several  times and to  resolve this, I ended up purchasing a replacement from  Amazon.
    My worked fine at first, then the internet started to get really buggy and hard almost impossible to connect.  I was very hesitant to have them send a replacement because of my experience with the replacement phones, however I had to concede because I could not connect to the Internet.  I was assured that the replacement would undergo a 100++ point check.  It arrived and I was happy with it, however a week later, it stopped charging. I spoke with a supervisor and the options he had for me was 1. keep going thru the warranty replacement process, 2 they will send me a downgraded phone (a 3G, unlike the 4G that I bought) or 3. they will buy it back for ... wait for it...$68. Another supervisor told me then they will have to keep sending out phones, every week if needed.  
    As expected the replacement phone failed again, and out of frustration I called again and they connected me to a manager immediately (my account is flagged because I filed a complaint with the BBB.  And for once I got a helpful person, he told me they could not ship a new phone, but a different brand, the Motorola Droid 4, I said I want to keep the Stratosphere because of the car dock and desk dock, he said they would give me new docks as well.  This seemed like a good deal, so I accepted.  The Droid arrived and I was setting it up, transferred the sim, the 32 GB SD card, contacts and all.  I noticed that the sim was not registering, it showed no data, I tried to remove it and it BURNED my hand, needless to say it fried my SD card with all the data, photos, etc....
    When I was using a basic phone, this was not a big problem, just move your contacts and you are done. With smart phones this is a lot harder, you have to load all the apps and settings again.  My stand is that I am paying $200++ a month for decent service... not even perfect, just decent.  I get defective phones and Verizon is not willing to rectify this.  I spoke with someone from the executive office of verizon and basically her answer was to keep replacing the phones until one works,, buy an new one at full retail price or get it from a third party like Amazon or Ebay....or...get this since I am 5 months away from my upgrade date, they will LET me do an early upgrade to any non apple product, but PAY an early upgrade penalty. 
    Right now I think that I will use one of my phones, BUT I will aside from the complaint with the BBB, I am filing a complaint with the FTC.  I wrote this on the forums a few weeks ago, but of course no one from Verizon will have the B@ll$ to answer this. 
    Message was edited by: alexander ruiz

  • If the customers treated Verizon like Verizon treats its customers

    Im having a hard time finding words that wont get my post deleted. The past few times ive had any dealings with Verizon should be the traing for how not to provide customer service. On the phone or in the store it doesnt matter its been a bad joke. I cant throw everyone under the bus because there has been 2 people who at least put forth effort but still the clowns who have angered me to the point of making a complaint on public forum snuff out any positive effort made by these people. Id like a response from someone from Verizon about these events. It doesnt have to be what I want to hear but I do expect more than "this is what you signed up for when you signed the contract" or "we have you by the balls so you had better just accept it" hoopla that I expect and have received both on the phone and in the store
    First complaint: About a month ago I made a call to customer service to see about lowering my bill. My bill is over $300 a month and I see advertisements for plans at $160 a month with 4 more gigs of data than what I get currently. The guy I spoke with did in fact lower my bill significantly.  Somewhere around $80 a month. What he didn't disclose was he extended every contract for one year. I found this out when I received an email saying features to one of my step daughters phones had been changed. At the time I received the email she was on vacation in South America with her father so I called customer service to make sure no funny business was happening with my account. When informed what the changes were I was infuriated and demanded my contracts be restored to their previous end dates as I had not authorized them to be extended even if it meant my bill would return to its previous amount. I cant remember the ladies name but she was the first of the two brightspots I mentioned earlier. My end dates were restored to their previous times and I believe that my bill is still lower than its previous amount but not the $80 monthly. I later went in store to speak face to face about the $160 a month plan where the guy said I couldnt because only 3 of my lines qualified for the Verizon edge plan and even if if I could get the plan my bill would be higher because we would all have to get new phones and make the monthly payments on them in addition to the $160 price for the plan. Whether this is how the plan works or not at least it was an explanation.
    Complaint #2:
    Yesterday my phone died. Just died. Not broken, dropped or any of the usual suspects just died. It wont take a charge from the wall or car charger or turn on or anything. I had insurance on the phone (that I paid through my bank account and not my bill) but stopped ( by cancelling that debit card) a few months ago because I couldn't find a phone number to reach them to cancel payments I was making on phones I didnt have anymore. In the next 30 days I have 3 lines available either for upgrade or termination of the contract so I call customer service to what could be done. Good thing I had my contracts reverted to their original end dates huh? So anyway the customer service person says I should speak to sales and forwards me to them. So after getting the person in sales and explaining the situation he asks which number and I tell him. He says well that number isnt eligible for upgrade for another year. My response is yes I know but I have 3 other lines that will be in the next 30 days. His response was id have to speak to customer service.  Customer service was who said I needed to speak to sales. I told the guy to just forget it and I would call back. So today I call customer service back. I explain the situation again the lady says there is not much she could do because her manager probably would not approve an early upgrade. Having had a day to think about the situation I tell the lady if I cant get another phone then at the very least I had better get a credit to my bill because I will not be receiving the services they are charging me for. Which she did end up doing because her manager wouldnt approve an early upgrade.
    I still feel like I need a better explanation than my manager said no. My business will suffer without the phone. A large part of my business is done because I am able to provide immediate service. I provide warranty services to several construction companies as well as provide services that dont fit into the contracts of their other vendors and subcontractors. My office is at home which is anywhere from 20 to 40 miles away from the neighborhoods I work in which makes being able to get emails and texts on the fly essential. I have no problem telling a customer no myself but I would never give a reason of "we just dont do that" or "my manager says no". I dont feel like I'm asking too much out of Verizon to either give me a good reason or a freaking upgrade 30 days early. And just for the record the dead phone doesnt have a removable back where I can simply get a new battery to put in.

    You can simply purchase a phone at full retail cost if it is important to your business. This can be done at any time. You do not need to be eligible for an upgrade.

  • Identity theft-Verizon corporate store employee opened an account in my name without my permission. It seems Verizon isn't willing to do anything to resolve it. Help!

    It’s a long story but I’ll try to keep it short and simple as much as possible.
    I went to the Verizon Wireless corporate store back in beginning of February 2014. After a credit check, I decided not to go with Verizon and left the store. About a week later, I received a letter from Verizon saying “Welcome to Verizon. Your new account… “. I called the customer service right away and was able to get the phone number,account number and other information. I was able to make a my verizon account and get a receipt for the service and device. Turns out, the new account was opened about 20 minutes after I left the store by “M” who helped me. The receipt had the time, employee’s name and register/terminal number that he used to open an account. He opened an account,added data service and got an Ellipsis tablet for free.(They were having a promotion at that time)
    Customer service rep told me that she can’t do anything other than closing the account and left me with a $83 bill which she couldn’t waive. She closed the account then I went to the corporate store right away.
    I spoke to the store manager “C”. I told him what happened and showed him the receipt. He went to the back of the store to talk to “M”,came back,talked to other employee(I overheard their conversation-he was saying what “M” told him made no sense to him) and told me that “M” will come talk to me to explain what happened shortly. I waited for 20 minutes or so for “M” to have a conversation but he never showed up. The store manager said that the account was opened by “accident”. He’ll look into it and give me a call in a day or two. It was hard to believe that a new account can be opened by “accident” but I took the store manager’s business card and left the store.
    2 days later,I didn’t hear from the store manager so I called him at the store. He said “Oh,I totally forgot. It’s been a busy week. I’ll call you back. Don’t worry, as soon as I get an update,you’ll be the first one to know.” That was the last time I got to speak to him. I’ve called him at the store many times,even called his cell phone which was on his business card. I’ve called many times and left many voice mail but he never got back to me. I called customer service many times but it took 20 minutes just to speak to the rep,then transferred to another rep,wait for another 20 minutes then get disconnected. After 6 or 7 tries, I finally gave up. It went absolutely nowhere.
    A week later, I decided to call the Verizon fraud department to file a complaint. The rep pulled the file and said that whoever at the store filed the report left out a lot of details and names. He also said that it looks like either they didn’t take it too seriously or someone was trying to cover up. According to him, the report is a joke. He said that he can’t do anything on his end I need to go to the store to resolve it.
    For the next two weeks, I called the store ,cell phone and left messages every 2-3 days but no luck.
    Two week later I found the number for the Verizon Security Department. I called them to file a complaint. The rep took my information and said he’ll call back within 48 hours. No case number given.
    3 days later, I still hadn’t heard from anyone,not even from the security department. I called the security department again. I explained that I filed a complaint but the rep couldn’t find the case. I filed a complaint again and was told that someone will be contacting me in a week.
    It’s been over 2 weeks but I still haven’t heard from anyone. A few days ago(3/31/14) I received the bill from Verizon in the mail.
    At this point, I can’t seem to get Verizon’s attention. I’ve already got the police report and spoke to the identity theft lawyer. I’m about to report to FTC,BBB and the attorney general. I’m also initiating paperwork in my local small claims court.
    It is very frustrating having to spend so much time just to trying to talk to someone from Verizon but I’m not taken seriously. I had to spend so much time contacting credit bureaus,researching how to handle the situation like this and other things I have to do to handle the situation. This is such a nightmare and very overwhelming. Not to mention my credit score dropped by 100 points right after this incident which got me denied for an apartment application and had to pay more security deposit.
    Please help. If anyone can give me an advice on the best way to handle this or to get Verizon’s attention, I’d really appreciate it.

    I am sorry this happened to you. We found out today that the Galaxy phone my wife purchased for me and put 300.00 cash downpayment on was stolen by an employee. Of course calling does not do a thing. All they do is say sorry and hang up. I will find a way to get that money and then leave this company. It just stinks that they take the word of an employee (who by the way was not there two weeks later) and we spoke to the manager who said he would take care of it but did not.  We are out 300.00 and screwed I guess. WE WILL BE LEAVING THIS COMPANY.
    I know they don't care but it made me feel good to type in caps. I really do not care who is my carrier anymore, they cannot be as bad as this one,
    Bill Moore

  • How to leave Verizon after contract ends - taking with me the phone number?

    My contract is about to end - Nov. 5 - and I want to port the number over to an entirely new phone, which will use Straight Talk.
    Do I let the contract expire, then port the number? Or do I port the number first, then let it expire? It's not clear whatsoever. If I port it before, then I risk an early termination fee (ETF) unless I clear it with them first. I'd rather let it expire, then port the number over, eliminating any risk of ETF. But if I do that, will my number be lost? or is there some kind of grace period when I can still port my old number out?

    Hopefully more people will find this thread Googling around.  My phone transfer was made but my online Verizon account indicated my phone was "Suspended."  Calling customer service was a joke.  Mind you, my question was simple: "Will I owe Verizon any more $"  and "What does suspended mean.  Answers: "yes," and I never got an answer for number two. 
    So, here I am paying 65% more for Verizon and now they're coming after a pre-paid two weeks of service plus another bill cycle....  You can't imagine how many pieces of cranium I had to pull form the ceiling.  Further, the Customer Service Rep was so poorly trained, she didn't know that "paid in full" means "paid in advance."  To her, I was going to pay for 6 weeks of service whether I liked it or not.  She told me it was due to my new provider canceling my account to late in the billing cycle.  Which made no sense to anyone who's been through this process before.  As long as it's switched within a current month, there is no new invoice for the upcoming bill cycle.  So, I did the math of the situation, realized the CS Rep was wrong, questioned her logic, and then asked for a supervisor.  The other thing that was weird, CS would not give me an explanation in writing other than snail mail!  She couldn't email and was not authorized to give written data to customers.  Who the H#ll uses snail mail anymore?    I was told it would be 45 minutes before I could speak with a supervisor and they'd call me.....  Still waiting!  Almost Two hours later!  Tells you how many mad customers Verizon has or how much they actually care about their customers!
    I finally called my new provider and looked at that account on-line and sure enough, the CS Rep lied to place blame on my new carrier or was clueless of Verizon's non pro-rate policy.  So, I called their CS department again and had someone with a brain at the other end of the line who explained it the way I understood it.  She also told me it was not my new provider!  My comment back was, "That's the way I thought it worked.  You guys do a horrible job training your reps and thanks."  I will not receive another months bill.....  What a joke.  They created all of that aggravation due to their lack of training or dishonest employees.
    My point is this:  The above is the reason I'm leaving Verizon.  For the over priced service, they should be honest, train their Customer Service Reps so we customers do not get angry (they might save a few customers that way), and prorate billing cycles by rounding out to the next week.  The reason I bring this up is I'm saving 65% by switching and, yes, that's a real number...  I had to prepay my first bill.  And, there's no hissing in the connection......  Way better deal!
    >>Edited to comply with the Verizon Wireless Terms of Service <<
    Message was edited by: Verizon Moderator

  • Verizon Customer Service?  Now that's a question - with no good answers.

    Verizon has gone to great lengths to create in me something much more that a dissatisfied contract customer.  All the aggravation was exacerbated March 09 when my annual "UPGRADE" time came 'round.  Circumstances cause that I keep expenses to a minimum and my cell is the only phone I have.  A disabled Vietnam Vet 65 years into this first quarter of my life - I've pretty much been there, done that and got all the T-Shirts.
    Explaining to the CS rep in March that a bigger screen would be a great help I came to, or by, the Samsung Brightside. I am a real old timer but I eat drink and sleep computer stuff (PC) and many things electronic.  I have a fully operational audio production studio in my home and write, produce, do voice-overs for and publish not-for-profit videos - most supporting our brave men and women in harm's way.  I have, of necessity due to a battle royal for over a year with a certain major concern that seems to think they own parts or portions of my operating system, Windows 7 Professional 64 bit and bare-knuckle fighting inside my OS has caused collateral damage.  I have completely wiped and performed a clean re install of my OS twice in less than a year.
    So, when I get a "NEW PHONE" from Verizon I'm all excited about getting it up and running and performing at least to the degree it is advertised as being capable of.  The SAMSUNG BRIGHTSIDE, I have deduced after many hours struggling with it is simply a joke.  The BRIGHTSIDE absolutely had to have been some marketing scheme that was designed, constructed and put on the market by SAMSUNG without one minute of research and development.  It was as though they tried to define "BASIC" in a cell phone with this product and wrapped it in a very attractive package - until one tries to simply pick it up.  Go to the Samsung/Verizon site that lists the phones specs to try to keep pace with requisite formats for music, sounds, ring tones, videos, photos and data and if you do not speak CODEC and FORMAT good luck even trying to load onto say a 16 gig external MicroSanDisk your own music, sounds, ring tones, videos and oh! yes pictures.  Verizon has a "proprietary software cement program called "V-CAST".  Written, instilled as part of the permanent footprint of the Verizon product and it simply does not like some "owner/customer" trying to circumvent it's sole purpose which is to funnel the owner customer into a controlled position whereby if "it ain't from Verizon - it is licensed to fight you to the death.  Right now I could give lessons on exactly how and what to do to just be able to locate the files from your own library and view them on the phone.  In fact I will give lessons if I'm asked but first I'll try to convince whomever to switch to SPRINT - thanx to Consumer Reports, and my now cemented dislike for recorded CS events with Verizon.  When I wrote in a previous entry here - "It's on now!", I was not kidding.
    Taking a close look at the "My Account" page with Verizon I come across an offer they make to buy your no longer needed phone(s) that are free of obligation.  I needed to find something to hopefully make me feel a little better for the wear.  Thinking about it angers me even more so it is simply this:  My Blackberry Storm 3590, Verizon's appraised value, $7.00 - that's SEVEN dollars US.  My LG Cosmos, $0.00, as in ZERO Verizon appraised value.  So, that discovered surely Verizon must hold the new SAMSUNG BRIGHTSIDE (although "just a basic phone" as the manager of the Draper, Utah Verizon store rather bluntly said to me), here it is:  $12.00 - All in one pile no less...
    I feel so used...

    What bothers me is VZ  and some may disagree with me should respect our vets who fought for the right of people to form and own companies and what little freedoms and privacy we are privileged with. I approach a door and  It offers military discounts I am more likely to do business there again. Verizon has lost it they show no respect anymore for their customers regardless of their circumstance the more I read in this posts I am glad that I don't work for them I would have to hang my head in shame after all these posts. It seems like they are snake oil salesmen who need to be tarred and feathered and run out of town
    << Remaining content of post removed to comply with Verizon Wireless Terms of Service  >>
    Message was edited by: Verizon Moderator

  • Verizon Customer Service is terrible!

    I don't even know where to start.   On Monday I contacted Verizon Wireless customer service about a possible upgrade.   My daughters screen on the Droid Razor is cracked and falling apart.  Cutting her finger at times.  I have insurance but since I have an upgrade available on 2/28 I figured I would see if they would allow to do the upgrade 4 days early.   I thinking this is not big deal based on the amount of devices and amount of money I send these sharks each month.
    I called customer service and they said no.  Okay, I understand front line reps don't have the power to do anything but apologize.  Anyway they told me to go to my local Verizon Wireless store any they could  put in an over ride.  I'm thinking great, I have to go out that way to do shopping so why not. 
    Well I get to the store and older lady I spoke to said no as well and that "The computer won't let us".   My arguement was that it was just 4 days and a manager should hopefully be able to help me so I don't have to drive out here again for no reason this weekend.  But, no she insisted that they could not help me.
    Checked out the edge program...What a joke even if I wanted to do it the local store said they couldn't because we need to trade the device in and it has to be in good shape.
    Verzion....Your customer service just sucks.   You have trained your associates to be nothing more than computers and to blame your poor service on computers.   I'm probably going to get my daughter a new iPhone 5 with another carrier since her contract is up Friday and move the rest of my devices by summers end.

    Although you find it unfair Verizon's policy is no early upgrades. Now granted in some cases I am positive the upgrade can be approved by a higher manager, but if they don't allow it. No need to be so mad at what policy you are bound by.
    If you wanted to pay full price you could have upgraded without any contract after February 28th. which many people prefer especially given the conditions of their devices. But other than that you would have to wait it out. Bummer I know.
    You could always place another device that works on the line of the phone that is broken. Then remove it when the upgrade date arrives.
    We often have to take a deep breath and think without anger. You may find it is not as bad as what you are thinking it is.
    Good Luck

Maybe you are looking for