Verizon jetpack 4g lte - poor slow service in 3G?

I have been having terrible service for my home MIFI - I was promised it would be fast and it barely creeps. Tonight I kept losing my internet service and when it did work it took forever for pages to load and this is on a new core i5 computer. Verizon clams that it is normal service - but for $50 a month????? WE are in a 3G area and have no promise of when it may be 4G.

When in a good coverage area our 4G LTE Jetpacks will have a reliable connection and fast speeds. Where are you currently using this device? Do you typically only experience these issues while you are in your home or does it occur at other locations as well?
Thank you,
GeorgeP_VZW
Please follow us on Twitter @VZWSupport

Similar Messages

Where is the WPS button on my Verizon Jetpack 4G LTE Mobile HotSpot - MiFi 5510L?

Where is the WPS button my my Verizon Jetpack® 4G LTE Mobile HotSpot - MiFi® 5510L?

Thank you for reaching out to us, roser0322. The MiFi 5510L is a sweet device! Regarding the WPS services, the MiFi does not feature that service for wireless set up.
NicandroN_VZW
Follow us on twitter @VZWSupport

Verizon Jetpack 4G LTE Mobile Hotspot Nat Type

Is there any way to change the nat type to open on this bad boy?
It's a great device and there aren't any problems with it, it does what I need except connect to people I want to connect to.
I casually use it to play games and I can connect to some people, from here in indiana to all the way down in texas, but my friend down the road, noooopee.
The only way to connect to him is to have a host connect us so we can never play just us.
I've tried everything else and I'm almost 100% sure that it is the NAT settings keeping this from working.
Long story short:
Can you change the Verizon Jetpack™ 4G LTE Mobile Hotspot NAT settings?
If no, why on earth not?

The only way Port Forwarding can be effective is if the governing firewall approves the network communication in the first place. The older 3G and 1x networks were well known to allow many custom protocols where as the new 4G network has nearly everything locked down.
Theoretically if you can get onto the old networks your port forwarding modifications would work.
However, VZW has been tightening its grip on the older 3G networks so you may have to wait for a specific IP Assignement before you can have confirmation that it will work. That may require rebooting the device multiple times until you happen to get assigned a "Good" IP.
Not sure why your signin credentials are changing as you switch from one network to another. The same router admin credentials should not be impacted by these changes. It should always be admin/admin or something similar by default.

Verizon Jetpack 4G LTE Mobile Hotspot 890L. Is there a problem with Windows 7?????

I have Verizon Jetpack 4G LTE Mobile Hotspot 890L. Have had it for almost 2 years. I was on the internet with my Dell desktop and all of a sudden got a message "not connected to Internet". Spent an hour with Verizon and the Jetpack works fine on my NOOK and another tablet and they said to call Dell. After an hour with them they said Windows 7 is not compatible with a HotSpot and they do not support it. I had a friend check out my computer (as Dell wanted over $200) and found nothing wrong and it connected fine to his wifi, with no problem. So HELP what is wrong with my Verizon Hotspot??

I don't see that anything is wrong with your Hotspot from the description you posted here.
First of all the network status indicator built by Win7 is not 100% reliable to begin with. MS has a simple algorithm that it uses to check internet resources. When those resources do not respond the status indicator will bounce back and update the user accordingly. You should always perform your own internet check by manually navigating to Google.com or another public website rather than depend on what Win7 is telling you.
Second of all you know your Jetpack was working because your other personal devices were working. This makes me think there was some kind of a temporary glitch that would normally be resolved by rebooting either the Jetpack or your PC.
Finally, Dell does not support VZW devices. When they say the hotspot is not supported they mean Dell does not support VZW products. You may have misinterpreted what was said. Dell is only going to support the Dell PC hardware and very basic Win7 problems such as walking you though the connection process. When something is wrong with the network connection they will always tell you that it is not supported as they have no control over 3rd party vendors. Win7 supports the Jetpack just fine, the Jetpack is a WiFi hotspot just like any other from Win7s perspective.
If you are having more troubles in the future then I suggest starting with a simple reboot of your devices. Post back to us here and let us know if that is the case or not.

I'm using my Verizon Jetpack 4G LTE Mobile Hotspot MHS291L to wirelessly connect my printer to my desktop and tablet will the printer use my monthly data to print/recieve info from my computer/tablet

I know a normal wireless router would allow me to connect my printer to my desktop and tablet but will using my Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L as a access point incur data usage each month?

Hello Heath76, you pose an excellent question! Yes, if the Jetpack is used as an access point for any of the devices listed it will incur data usage.
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

Verizon Jetpack 4G LTE Mobile Hotspot 890L Help

Hello how are you? I am doing well. I am trying to set up the Verizon Jetpack on my desktop. I am clueless how to do that. I have it on my laptop. I just want it on my destop...
I have windows 7 and HP desktop. I just recently bought the computer. So I don't have no internet on the desktop. And the Jetpack is how I connect to the interenet. As so many others due.. So I really need step by step intructions on how to do this. I know that it can be done. I have emailed verizon but have not heard back from them..
Thanks
Melissa

Bsufan09, I'm doing great and I'm here to fill in the clues for you about setting up your Hotspot. Since the Hotspot is not setup to be used with VZAccess Manager or via USB cable, you would connect wirelessly the same as you do on your laptop. There is no software to install. Does your desktop have a wireless card installed? Normally Windows 7 will show an icon at the bottom right with the signal bars. This is your wireless network connection screen. To connect to a WiFi network, you can tap that icon and search available connections. Here is some more info with screenshots. http://bit.ly/WioTlT
MarquiaF_VZW
Follow us on Twitter @VZWSupport

Connecting HP Officejet Pro 8600 to Verizon JetPack 4G-LTE

Hi, as you can probably guess I am trying to connect my HP Officejet Pro 8600 to my wireless Verizon hotspot. I have tried to use the "Wireless Setup Wizard". When prompted I chose the correct network, and entered the correct password. After some time the printer displays:
Connection Successful
IP: No Link
Network Name: Not applicable
followed by a Hostname and the MAC address of the printer. When I try to view the wireless connection the window states that I am not connected (as suspected). I then printed the "Wireless Network Test Results". It reports "No problems found. Congratulations on the successful setup of your wireless printer." and everything under the "Diagnostics Results" section passes. Under the "Current Configuration" section the correct SSID is displayed, however the IP address comes up as 0.0.0.0 (which means I am not connected?).
Also, I checked the Jetpack's configuration page and the MAC filtering is disabled.
Is it possible to connect this printer to a Verizon Jetpack (MiFi)? If so, what am I doing wrong?
This question was solved.
View Solution.

It looks like the printer is connecting to the network, just not receiving any IP information.
I will provide the simplest solution that typically resolves this issue. To receive the best results, be certain to follow them in order.
1. Power off the JetPack.
2. Disconnect the power to the printer while it is on for 1 minute.
3. Power on the JetPack and wait for the network connection to come back up. This can be easily identified when other devices start connecting to it again.
4. Reconnect the power to the printer and wait for the home screen to finish loading.
5. Press the antenna icon and select Settings.
6. Scroll down and select Restore Network Defaults.
7. Once that is completed, reconnect the printer to the network with the Wireless Setup Wizard.
DHCP, dynamic host configuration protocol, is responsible for assigning IP information to devices automatically as they connect. It is possible to connect to a network without DHCP, there just won't be any communication unless IP settings are set manually.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Help with dmz or port forwarding on Verizon Jetpack 4G LTE Mobile Hotspot 890L

I really need help with this I want to play gta v but I have strict nat type on ps4 and everytime I go to the dmz on the ip website it shows the ip and the other side shows add and a dot I click on my ip and click apply but it tells me delete this ip but it also won't even let me delete the ip

You may wish to ask this question over at the Verizon Wireless forums: https://www.verizonwireless.com/community . This community is for DSL and FiOS support, not LTE hotspot support.
Be aware, Verizon Wireless uses Carrier-grade NAT, and your Hotspot also performs NAT. Game consoles do not like being behind Double NAT. Depending on how your hotspot is set up on the back end, you may only be able to achieve Moderate NAT / NAT 2 on the hotspot. If your hotspot has a public Internet IP, you should be able to hit Open NAT.
========
The first to bring me 1Gbps Fiber for $30/m wins!

How many mbps should a Verizon Jetpack 3G have?

I have a Verizon Jetpack™ 4G LTE Mobile Hotspot MiFi® 5510L. I live in a 3G area and have been experiencing slow down load up load speeds. Just checked it at .84 mbps down and .75 mbps up. It gets better at times however not much. I have the same problem using another computer and a smart phone. Anyone with any ideas or info thank you.

Hey RD56,
Lets get you back in the fast lane. What zip code are you having issues in? Do you get the same speeds on all three devices? Please try powering the device off and removing and reinserting the sim card,http://vz.to/ZL0NWN and testing the speeds again.
We look forward to your response.
NicholasB_VZW
Follow us on Twitter @VZWSupport

Internet slows down at night to less than 1Mbs, poor customer service

I'm having the same problem. I had originally 1-3 Mbps (Oct 2008 - Jan 2012). It used to work fine but then the speed seems to be slowing down as years passed by, I was getting less than 1Mbps most of the time so I upgraded to 3-7Mbps with 2 years holding period (Jan 2012 to Jan 2014). From Jan 2012 to Nov. 2012 it was fine, then starting Dec. 2012, the internet started to slow down at night. I'm getting 6-7Mbps during daytime and until around 9pm, then the internet slows down to less than 1Mbps after 9pm. Then starting mid January 2013, the situation seems to get worst, the internet slows down starting around 7pm, and then on the 3rd wk of January, the internet started to slow down as early as 5pm.
I've contacted the customer service twice. First, the person who attended remotely accessed my computer and after more than 15 minutes trying to find fault at my computer, wiring, set-up or wireless router (instead of the verizon network), he realized he doesn't have any excuses and instead instructed me to hard reset the modem. I told him that if I hard reset the modem, he will be disconnected to my computer. He said, "that's fine, I will call you you to give instruction on how to set-up the modem". After I have hard reset the modem, he never called up and I was left all by myself figuring out how to set-up the modem. I've contacted the customer service the 2nd time, a different person attended and exactly the same thing happened, the guy instructed me to hard reset the modem but never called up after he got disconnected. I guess this is their expertise, how to rudely leave the communication once they figure out that they can't resolve the problem.
Once the 2 years holding period is over, I will change to other internet provider and will never switch back to verizon again. I will never ever recommend verizon to my friends and will share them my experience with verizon.

This is one of the reasons we are leaving Verizon as well. We previously left Brighthouse because the initial deal sounded great, until the rebates expired. When the price jacked up, I told them they had to better because Brighthouse was much less expensive for the same package but their service didn't slow down at 7pm. The customer service agent said I really couldn't compare the two because Verizon has a superior quality of service. I asked, "Then why does my internet slow down around 7pm, because the Brighthouse service didn't do that". All the customer service agent has to say was, "That's not true." Nice try. He essentially called me a liar, about something I've seen firsthand, and I have experienced that same 7pm slowdown with a similar service we had in NC. Sorry Verizon, we left Brighthouse because we thought we were saving a few bucks, and getting a higher speed on our internet. Not true on both accounts and we're going back. PS To the person who made this initial blog post, I noticed there were 484 views but no "likes" - it's because that button won't let you click it, at least that's what I experienced on my end. I'm certain there are a lot more people out there who deal with this same issue and are quite frustrated.

Going back to Comcast--Verizon poor customer service

Well, I'm going to have to terminate Verizon FIOS. I switched from Comcast, thinking the internet speed would be higher and overall service would be better, but so far my experience with Verizon has been terrible. Although (according to my contract) the fiber optic line would be run underground to my house prior to installation, it was not. In fact, on the day the service was installed, there was no cable so there was a delay of several hours waiting for a cable drop to the house so installation could proceed. A cable drop means the cable was run to the house above ground. Since the installation on April 1 (yeah, I know) Verizon has "promised" the cable would be buried on 5 different dates. Each day came and went, with no cable burial. Furthermore, there was no call from anyone to let me know the cable would not be buried on the day as promised. This has been a problem, because they require our dogs to be kept out of the back yard so they can do the cut over with the buried cable. This means we either had to stay home so we could confine the dogs when the installer showed up, or keep the dogs locked in the garage for several hours if we had to leave. Don't bother calling their tech support line to resolve the problem--their standard response is to say they will contact the department that schedules the in ground installation and I would get a call back withing 24 to 48 hours. I've been told this 3 times on 3 different occasions, and never had a call back. Yesterday I was told that the contractor would be out today to bury the cable, and they even had a work order number to confirm the appointment. Nobody showed up today, and no call back.
Now, Comcast may not be superior to Verizon FIOS, but in the 2 years I was with them they never lied to me. Verizon has lied to me (unintentionally, perhaps) at least 5 times so far, and no one has ever had the courtesy to contact me when an appointment was broken to let me know it would not be kept.
I plan on terminating the agreement with Verizon and going back to Comcast. According to my contract, Verizon was required to install the FIOS cable to my house--prior to installation--in the same manner as the copper wire; aerial or buried. Well, the copper phone line and Comcast cable are underground, but the FIOS cable is still lying on top of the ground. Breach of contract.
PS--although the service I signed up for promises internet speed up to 10 Mbps, the fastest I've seen so far has been closer to 5. Comcast was faster.

A poster wrote: "IMO all these Unions & Contractors should be gone. "
The unions have nothing to do with this...let's keep the blame where it belongs. 1) unethical, unreliable, and unresponsive contractors, 2) lack of oversight from Verizon, and 3) unresponsive, no follow up/less than stellar Verizon customer service.
Verizon...or better...Ma Bell....was at one time THE BEST SERVICE PROVIDER BAR NONE. That sadly has gone the way of the do do bird...They've dumbed down their techs, compartmentalized their "mindbank". There are very few techs who know more than "one thing" anymore. When companies slash budgets to remain competitive...invariably customer service and repair suffer...
I too have some issues with Verizon's customer service. I was a land line customer for well over 20 yrs until I had a repair issue and was told on 5 different occasions that a repair tech would be out to do the repair...they never came...they never called. My screen name is dtmfman...for anyone who doesn't know it means dual tone multi frequency...in lay terms...dial tone....Yes I've been a voice person for well over 30 years....so after 5 missed repair visits and no calls....I disco'd my land line service and now use only my cell. I'm sure at the time they (Verizon) probably thought they wouldn't miss my $40+/month income....but more and more people are fed up with poor customer service and have followed my exodus.
Back on topic...Yes sadly the buried cable issue seems to remain a big problem for Verizon. It happened to me. But..I have to say...once it did get resolved....I haven't had many problems...I too was a comcast customer...but I would NEVER go back unless Fios was discontinued...or they finally have competition in the "fiber to the house" arena.
Right now...my issues are questionable data transfer speed....and of course less than stellar customer service...
Good luck....
Message Edited by dtmfman on 05-06-2009 05:00 AM
Message Edited by dtmfman on 05-06-2009 05:01 AM
Message Edited by dtmfman on 05-06-2009 05:02 AM

Verizon FiOS Early Termination Fee and Very Poor Customer Service

I posted this as a reply to an earlier thread... but think it deserves a little more attention.... please read. Thank you.
Re: Verizon FiOS Early Termination Fee -- Salesman AND Manager lied
‎08-09-201402:03 PM
This is one organization that I will never do business with agan. You live and learn these days!! They are insisting on charging me the early termination fee of $110.00 even though Verizon DOES NOT offer service in the area I am moving to this August. My conversation with them today started like this:........ I asked if they had service at my new residential address. They indicating they did not and then I was immediately transferred to their "disconnect" department. In this "disconnect" department..... I was told I would have to pay that termination fee anyway regardless of the fact that Verizon does not offer service in that area. This was stated per someone named "Jay" representing Verizon.... This Jay would NOT even consider waiving the termination fee at all... so I asked to speak with his supervisor and got some complete jackass named Freddy who also tells me I must take the HD Set Top boxes to a "corporate" UPS location and that they will not waive my termination fee just because?? So I asked for his last name... which he did not give me... but did give what he said was his employee ID number. ( who really knows if that was a legitimate ID number anyway) So why is it that they would not be willing to waive the fee?? For me ...it is simple to explain..... Because I complained about it.... that is why!! Verizon is very wrong here and this "Freddy" character should be immediately fired. The company's customer service does need an immediate overhaul.... and this Freddy guy is playing with the good name of what once was a very reputable company. However... now.... because Verizon have no legimate process for immediate or quick complaint resolutions, they are quickly becoming a company that many people do not want to do business with anymore. I had a similar experience with Verizon Wireless as well; when I cancelled their service earlier this year..... It is not that the fee that bugs me so much.... even though it makes little sense......It is Verizon's lack of professional customer service and the questionable ethics of many of this company's representatives that has left such a distaste that I will never do business with them anymore. Just my 2 cents... for what it might be worth.

I have also had horrible service with Verizon customer service and their ETF. I moved to a new area that Verizon fios does not cover. When I moved into the new house a few weeks ago, I attempted to cancel their service, but I was told I had to keep it until my phone number was ported to Charter. I called Verizon to cancel my internet/Fios TV only and they said it would be taken care of.
Charter sent a request to them on 11/24/14 to port my phone number and Verizon denied the request a week later. I initially thought it was Charter messing up the port but come to find out, it was Verizon. I called Verizon on 12/08/14 and I was told they denied the port due to an "outstanding" bill. Well that bill was for the month in advance, which doesn't make sense because I had already canceled the service. So they were charging me for the phone, internet, and TV at an empty house. Verizon made me pay the bill so I could get my phone number ported. I paid the fee and they said the the number was ready to be ported. On 12/10/14 I received a call from Charter saying Verizon denied the port AGAIN!!!. So I called Verizon and according to them, Charter never requested the number. That doesn't make sense because I’m sure Charter is doing everything they can because they aren't being paid until that number gets ported over.
I asked the Verizon agents to give me something in writing so I could put it back on Charter but they refused to do so. (Charter gave me written proof documenting Verizon denying the port, so I know Verizon was lying.) So after dealing with Verizon and their laziness I canceled my phone number, which will cause me a lot of heartache in the future. The agent then asked if I was canceling the FIOS TV and Internet. I told him it should have already been canceled, but it wasn't. So they said it will cancel today after they already took my money for the month.
I asked to speak to a supervisor and they agent said, "Why, she wont be able to do anything." I asked him again and he finally agreed to transfer me over. After a 10 minute wait a lady named Karyn I believe, answered the phone. I explained to her how my phone number was not being ported and she said "We don’t block a port, Charter must have messed it up.” I asked her for written documentation and she refused to provide me with anything. I explained to her the reason why I had to move into a new house, due to work and my safety and she said, “Well if your military I could help you but I’m sorry I cant.” She said the only way to get out of paying for the ETF, is if I was deployed over seas fighting a war. Then she said if someone were to die, she could waive the fee...thats ridiculous.
I asked her if I was going to have to pay for the past few weeks of my service, even though I tried to cancel it and they held up my order and she said, “Ill credit you $11.00.” Thats nothing when my bill is $150.00 a month. She did nothing to help even though Verizon dropped the ball on this. Over all I am very disgusted with the employees and supervision with Verizon and I will most likely never to business with them again, unless they admit their mistakes and make it right. I have given them thousands of dollars and hours of my time and this is how they repay you. Oh and by the way, they want me to drive down to the UPS store and return their boxes for them. So they can inconvenience me further.

JetPack 4G LTE connects but "no internet access" message

Would appreciate any help.
My JetPack 4G LTE mi-fi connects to the internet (3G or 4G) and shows that my devices are connected to it. However, I cannot get on the internet.
1) I have three different devices - two laptops and a smartphone. All three have the same problem.
2) I have a Sprint Mi-Fi that I use for a different business. All three devices can and do connect to that device and work properly on the internet during the same sessions in which they cannot connect on the Verizon JetPack. So it is not the devices I am trying to connect with.
3) The exact same thing has happened several times over the course of about 4 days and in two cities and two states - all three devices unable to connect via JetPack but connect fine through Sprint Mi-Fi. So it is not location or local network issue.
4) LED display on JetPack, in all instances, show a strong 3G or 4G (depending on where I am) signal and also that all three devices are connected.
5) Message on laptop wireless area shows connection but says "no internet access".
6) Under the wireless status or details, it says (on the list of info): "IPv4 no internet access" and "IPv6 no internet access".
7) I have done a battery pull with no effect.
8) I have done a factory reset (power up, remove cover, press reset button until long green light and short green light) with no effect.
9) After both battery pull and factory reset, I still show connected to 3G, all three devices connected, no internet access, and all three devices then work on the Sprint mi-fi.
10) Symptoms started about 4 days ago and have not changed since - it is not a come-and-go problem. It is not working at any time.
I am hoping to gosh to avoid a long ordeal with tech-support at Verizon. This is a company-issued device, so I could ask my company to take it up with Verizon, but I work remotely and access to the IT department is not that simple either. thought I would see if I am missing something simple. I hope I've given enough info for someone brighter than myself here can spot something I could do.
Thanks in advance for any help.

Thank you for your response. I am having trouble logging back into this site to respond (I never created a User ID and don't know my cell phone number as it is a mi-fi and not a cell). I reregisterd for the forums only under a slight ID variation and will continue to do so for this dialog. Thanks very much.
The back of the Jetpack says SSID: "MiFI4620L Jetpack 89B4". I am currently using the device (since the problems began last week) in zip codes 49504 and 49503 - same symptom both places.
Thanks again.

Poor Customer Service

I am shocked at the level of poor customer service I get from Adobe sales reps on a consistent basis. It is as if Adobe assumes their products are without peer - so the sales team can take its customers for granted. I recently subscribed to the $19.99/month for Acrobat pro. I inquired if I wanted to upgrade to the full Creative Cloud for $49.99/month how could I upgrade. I received a wide spectrum of bizarre responses that ranged from, n you can not upgrade to you must first cancel your Acrobat subscription, pay the termination fee - and then create a new subscription for the entire Creative Cloud. Each sales rep seemed very tenuous at best and when I would inquiry further that it did not sound right - then they all would be very snarky and sarcastic. I was shocked at the level of unprofessional behavior from your sales team. It is as if Adobe does not have a culture of personal accountability when it comes to dealing with the customer.
I fine it very odd if Adobe is serious about providing CLoud Services, why it does not make the subscription model more flexible and upgradable for the customer. I am also not sure why Adobe does not make this something that a customer can simply do on their own by logging into their account. Evernote, Dropbox, Google - these are all services that allo the cusotmer to upgrade to more features and services online in a matter of seconds - as opposed to forcing customers to call in that crazy phone menu hell - then deal with snarky phone reps that sound unsure of themselves but then get upset when you ask follow up questions.

Attached is the letter I sent to correspondance, I haven't heard back from
them so I don't know if it has been addressed yet.
I was with Sprint for over 10 years, when I changed to Verizon my bill went
up, however I was willing to stick it out because the customer service was
so much better. I have been very surprised at the service I have gotten
through all of this.
I really didn't want to leave that post on the community board, but I was
not getting any help. However, today, someone was able to help me get the
Asurion claim for my sons phone. Kudos to that rep. It amazes me how I can
speak with 3-4 people, give them all the same information and EACH AND
EVERYONE of them gives me a different answer. I had spoken with probably 4
people before the one today and gave them the same information (probably
more) and not one of them resolved the problem the way this one did nor as
promptly!
Thank you for following up with me, I hope you can help me get these
matters resolved.
Tricia Godwin
On Sat, Apr 18, 2015 at 2:39 PM, Verizon Wireless Customer Support <

Is there anywhere to file a formal complaint about poor customer service in billing?

I would prefer a physical address or email address but I can voice it out on Twitter if preferred. I have had Verizon for FIFTEEN years. Non stop. 15 loyal years. Plus we have Fios and have had that for 4 years. I give Verizon a considerable chunk of my money. That being said, when we switched our bank accounts a few months back I made a mistake and picked the wrong account for our payment on the online payment system for Verizon. In fact I did it 2x. Which caused the payment to decline because we don't use that bank. I was rushed and made a mistake. Due to this I now have to get out cash and go into a Verizon Store and pay. This is craziness. And yes I am aware I can also call and dole out my credit card number to you over the phone. While that seems like a safe thing to do...... I prefer not to. Also I travel internationally for work which makes the call and the going to a store even more difficult. So as any reasonable person I call Verizon Customer Service thinking there must be some fix to this after all I have been with them so long. Well the first person admitted to me it could be overridden and transferred me to his supervisor who just outright refused. So there is your answer, Verizon does not care about loyalty or the 15 years of current payments. I want this addressed further and want to file a complaint. I also will leave Verizon the first chance I get, cell and cable. Amazing that a business can thrive with such poor customer service. Other companies I patronize recognize loyalty and reward it. Not Verizon. Lesson learned. I will be sure to spread this word far and wide. This could have been a simple resolution costing nothing for Verizon.

click here and scroll toward the bottom:
Contact Us | Verizon Wireless
You also could file a Notice of Dispute:
http://www.verizonwireless.com/support/pdf/Notice_of_Dispute.pdf

Verizon jetpack 4g lte - poor slow service in 3G?

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