Verizon lies about me calling to terminate contract

I phoned a Verizon CSR to terminate my service at the end of my two year contract. I arranged a new calling plan for my wife to run through till the end of her contract and ended the call. I notified family, parishioners and co-workers of our new home phone number through Ooma. Little did I know, my trouble with Verizon was far from over.
The next month I was billed again for my now recycled smartphone to the tune of $111.00. I called customer service and was immediately told I didn't cancel my service. After talking awhile, the CSR said, "It says here you cancelled your service last month, I don't know why it didn't happen." She stated further that she couldn't credit me the amount Verizon over billed me as "our system won't allow us to to reverse your bill". "You will have to pay the bill or risk paying late fees and I will credit your wife's phone $29.00 for your trouble and I will call you personally at home and credit the remaining amount." I asked if she could do it later then why couldn't she do it now. Once again, "the system won't allow me."
The next day I called and spoke to a manager. He told me that it was my fault I was being billed as I can't cancel my service and change my wife's calling plan at the same time. It was if it was one of Verizon's Ten Commandments. I said I made careful notes and the CSR who cancelled my service and changed my wife's plan must have been unaware of this phantom policy as well. He relented and told me he would call and listen to the tapes of my phone conversations. The manager said he would call me in 48 to 72 hours. That was three weeks ago! I filed a complaint with the FCC. Now I get a response from a lady in the Executive Relations Office wanting me to call her but she has no information about my account. Why can't Verizon find out about their customers? The FCC complaint includes the details. I don't want another cell phone and I especially dont want to ever have anything at all to do with Verizon ever again! CUSTOMERS BEWARE!
>>Comments removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

What did you think was happening? The way the alternate upgrade was done is the way it has ALWAYS been done. Your dad's line had the discount. It's like him going and getting the new iPhone then coming home and changing it back to his old phone and giving you the iPhone to use. The way the store did it was to avoid the extra step and just processed it to go on your line directly. If you dad wants to avoid the ETF you must return the iPhone (a $35 restocking fee will apply) and wait until your upgrade date on your line to get a phone at the discounted price. It doesn't matter how long you've been a customer or how much money you pay monthly. That just means you like Verizon's service so you stay with them and the amount of money you pay is based on the services you ask Verizon to provide. I hate when people say that they've been a customer for X amount of years and their bill is X amount of dollars like it entitles them to something. Your 10 years and $300 a month is no better than the person who pays $50 and has been a customer for 2 years. You're requesting a service. You're not entitled to anything.

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Verizon Customer Service Lies, does not follow their own contract!

Heres what I've been dealing with. Can anyone out there tell me if Verizon has to go by the same Terms & Conditions set forth for Customers? I think they would have to,right because it has to be a meeting of the minds and if they tell me one thing but they don't have to do the same time. I feel like as judge Judy & Judge Marion ( sorry not sure how to spell here name BUT LOVE LOVE HER SHOW ON PEOPLE's COURT) that for there to be a Contract that it has to be follfollowed the same way for each person in it ,or it would not be a contract because both parties would have to get something out of it and ALSO FOLLOW THAT SAME RULES SET FORTH IN THE CONTRACT.
Sometimes it's not always about the price. To a large number of U.S. It's about the Quality of the derive not so much about the little difference in a monthly plan, even tho to me I want both. But at Verizon I get great cell service, BUT THE ABSOLUTE WORST CUSTOMER CARE ON THE PLANT. and I just don't mean CS REPS having a bad day because we all get them . What I'm talking about how almost everyone of them lie in some way or another. And finaily after about the ten time of them lying to you about sometime ( like only being abole to a NCR ONE CELL PHONE WHEN YOUR IS BROKEN AND ONLY WANTED A NEW ONE OF WHAT YOU HAVE "NOT '5 New Certified Refurbished Ones "that are all broken just like the first one. )I finally called Samsung about this because every service rep was telling me the same thing. I would tell them that the contract states' NEW ONE, NCRO, or ONE COMPARABLE TO THE ONE I HAVE' Samsung rep told me that Verizon was out right Lieing to me because they only sell the phones in Bulk to the Cell Phone Providers, after that it's WHAT VERIZON WANTS TO DO AND OF COURSE THEY WANT TO MAKE YOU SPENT MORE MONEY NOW AND IN THE LONG RUN. YOU SEE ALL I WANTED WAS THE ONE I HAD BUT A NEW ONE NOT ANOTHER 6 REFURBISHED one. But nope Verizon would not do that so I could keep the broken one or I would have to pay more money to get another comparable to mine. I feel like I had no opinion but to borrow money and get new one, I paid $100. For new Samsung Galaxy s5 because I had the Galaxy s4 new from them when we signed contract. And after 4 months and all the run a rounds they had me do,I was so very upset. Anyway when I order the new one with the Service Rep In Corp, she promised me there would be NO OTHER FEES OR MONEY WHAT SO EVER THAT I WOULD HAVE TO PAY, BECAUSE I BORROWED THE $100 and I could not and would not spend anymore money with them, BUT SAD TO SAY THEY LIE AGAIN. BECAUSE I HAD A FEW DIFFERENT CHARGES ON MY BILL. OK TAXES, EVEYONE HAS TO PAY THOSE RIGHT, BUT THE FEES THAT THEY CHARGE FOR THIS OR THAT AND AN UP GRADE FEE WAS A DOWN RIGHT LIE. SO FROM SEPT 2014 to April 2015 I have been fight them to take of the charges right. Them in Oct 2015 I went into store to see about their home internet service and a rep there told me that it would more then likely be best for me to go with the Promo that they were having to the end of the month. I even have a letter he gave me about the $100. Discounted price a month but on back he wrote what my bill would be evey month with all my discounts and such. It was $ 200.26 . I even got a letter from Verizon stating that I can in the store and changed my plan the 18 of Oct & it would take in affect on the 27 of Oct my monthly billing cycle. So I told the Rep to go ahead and do it..we agreed that if I didn't like it or want to chance to some else I could. Well here comes Nov 2015 bill and there's no DISCOUNT AT ALL. SO since Nov2015 when I called them about this ( I won't go into all the lies there because we would be here all day) till April 2015 I have been fighting this mistake they made and the charges of the up grade fees and all.
I Finaily told them that I was done with this that I could not go on and on anymore. I had just gotten out of Hospital ano put on Anxiety Ned's because of all the stress I've been having every single month with them. Everything could just had been avoided if they would just have given me a NEW GALAXYs4 instead of having to buy a nit het phone. Oh by the way which I just found out that by them having me to have to buy the new one or keep the broken on that I now made my contract go for another 9 months till 2016 when it was to be over this Dec when we signed up. They said since I upgraded that it extended it. Well the way I see it that if there is no upgrade fees because I was told there would be none and they finailly took the charges off and gave me the credit for it shows that there was not a meeting of the minds so there is no extended contract. I have to say that after going to Verizon, Best Buy , then to Verizon another time and the countless house I have spent on the service reps that it would be the best for both parties to walk away from all this contract and all. I have every record of the people ,date, time I talked to them , plus all text messages, & FaceBook messages back and forth for at least 100hours or more( 2 time I spend the day and evening at Verizon ,where they sent me to Best Buy to find out at the end I should never have been sent there to begin with so 1 time 51/2 hours, then around 4 hours because they would not talk to me because I did not have my licenses, even tho I had been there multitude times, & know all the addresses, phone numbers, names, and af course the only thing that I have to give to the reps when I'm online is a passcode which I had also. So no I had to take a 45 min ride back hoe to get it ,got back at 7 pm stayed till after closing when I told the manager Tom at the big Verizon store in Gainesville Fl off of Newberry rd and i-75 that I would just let him work on it and please credit my account. And of course did not happen. LIES, LIES LIES. So now we are going to go to small claims court/ mediation at the court house ,not with Verizon people who work for them But are not involved with the case they say. I thing that's one of the reason that they don't want to go to a Jury trail because they know that they would lost most of the time, at least this time I'm for sure. So all the people that are out there having terrible customers service with Verizon I hope for the best for you. Please let me know how things go with your concerns with your Cell Phone Providers. I'm on FaceBook under " CUSTOMERS LIKE ME, DISLIKE VERIZON WIRELESS" again thanks so much for listening and sending me hopes that things turn out for me. Agape Patricia

First, Verizon follows Samsung's warranty rules. The only time you would get a new phone (other than buying it) is if the device was defective within the first 14 days or if the device was so new that there would be Certified Like New Replacements available yet. Now, with that said, there is no way that 6 devices would have the same hardware problem. When you have multiple devices with the same issue it is more likely than not that the issue is software related. For example, my LG G3 was great up until I received the Lollipop update then, wouldn't you know, I stopped receiving notifications for a lot of apps while connected to wifi. This is a software issue and is not Verizon's fault. However, if you believe that you are owed a brand new phone, you should take it up with Samsung. You are just as much a customer of theirs as you are VZW's.
Then it sounds like VZW broke the contract and gave you the option to upgrade at a discounted price and you purchased the Galaxy S5. So here, there was, as you say, a meeting of the minds. Whether you misunderstood the terms or they were not explained to you remains to be seen. However, VZW did NOT have to let you upgrade but when you do you are ALWAYS held to the new contract terms. THEN...they refunded the $40 upgrade fee for you. I still can't see how you are making out badly in this deal.
It was hard to decipher your post and I am still not completely sure of what you are talking about with the home service.
What do you expect to happen at this point? You won't (shouldn't) be given any more considerations. That has already been done. What it sounds like to me is that you are causing all of the stress in your life. If it is really that bad with Verizon, you are free to break your contract by paying the Early Termination Fees and switch carriers. There is nothing holding you to VZW.

Hi I Have A Prepaid SmartPhone Right Now With Verizon For About 7-Months So Far. I Have Always Paid On Time No Missed Payments Good Standing Account, I Tried To Switch Over To A 2-Year Contract With Verizon And They Wanted A $400 Deposit For Only 1-Line.

Hi I Have A Prepaid Smart Phone Right Now With Verizon For About 7-Months So Far. I Have Always Paid On Time No Missed Payments Good Standing Account, I Tried To Switch Over To A 2-Year Contract With Verizon And They Wanted A $400 Deposit For Only 1-Line. Is There Anyway I Can Use My Excellent Payment History With There Prepaid Department To Switch To A 2-Year Contract And Not Have To Pay The $400 Deposit. And This Is Due To The Fact I Have No Credit History Whatsoever

Since you have no credit history, my guess is you would need at least a year of on time payments, and I'm not sure a pre-paid account would qualify as you can stop at any time.
You didn't specify your age, but getting started int he credit world is not easy - you may try applying for a gas card, or a credit card, and USE them, pay them off each month - and expect to take a year or more to establish a record.

VERIZONE LIES to customers!

Verizon Wireless June 2014 I went in with my wife to get a new phone for her and reduce our bill.
I was TOLD that if I changed my service, which included reducing my sons data plan and reducing my data plan going
with the family plan my wife could get a smart phone get a and I could even get a new phone upgrade as well.
So I bought the sales PITCH and changed my plan around to get this all to work.
Next bill arrived, guess what it was HIGHER.
So I called customer service and they said whats wrong this cant be right and they GAVE me a 20 credit and told me NOT to
t worry its because of the alterations and next billing everything would be OK.
I said ARE YOU SURE because I have no trouble taking taking the phones back and getting my old plan back, they said
OH YES we are. LIARS next months bill comes and SUCKER!!!
I am not paying even more than the previous month and MORE than my previous PLAN. Went to the store and
called customer service and was told there was nothing they could do.
THIS IS FRAUD. I was LIED to at the store and LIED to from calling customer service in July.
I have been a customer for about 20 years and cant believe the deceptive practices.
Also I spent hours of my life waiting on hold to be told this.
SO all I can say is BEWARE VERIZON LIES!!

We had five lines. I had unlimited data my son had 4GB of data per month my daughters had 3GB of data per month, going from memory, my wife had a regular cell phone no data plan. Our plan was for 5 phones total.
When I went in one thing I wanted to do is reduce the cost of my bill and my wife was looking for a smart phone as well. I told them I had seen friends and Family on TV and was wondering if we could get all the lines under that and pay less than we do now. Then they explained that the plan did not include costs of for a lot of things we have now like insurance etc. So basically that advertised price is not true. After they looked at my plan they said well we can save you a couple of bucks and your wife can get a phone and you know what you can a new phone too by signing up for the edge plan. BUT you will loose your unlimited data and your son will get less data and your going to have to cap the lines so they dont go over etc. My wife wanted a phone and since the bill was going to be a little cheaper I signed up. That was June 2nd get the July bill and its higher than promised.
Called the support line waited on hold and they said YOUR right this must be due to the switch in plans not to worry it will all be better NEXT bill. I said ARE YOU SURE more than once and they said YES. That was in July. They gave me a $20 credit and said it will be OK. NOW comes Augusts BILL and its even HIGHER.
NO extra charges just the plan and basically I was LIED TO. After sending over an HOUR on the phone
with customer service I got the shrugged shoulders we are sorry but THIS is your new BILL.
I don't know how much more you need mrhelper. I WAS LIED and basically CHEATED for the next two years.
Then when my phone is paid off.. Well lets just say they dont need my money.

Did you know that verizon charges ¢50 for calls from the US to Canada? Just dialing an area code like 604 (Vancouver, CA), will create charges at a rate of ¢50/minute. Amazing that they can charge this much for a call to Canada. I know they have it som

Did you know that verizon charges ¢50 for calls from the US to Canada? Just dialing an area code like 604 (Vancouver, CA), will create charges at a rate of ¢50/minute. Amazing that they can charge this much for a call to Canada. I know they have it somewhere in their contract/website.

Did you know that verizon charges ¢50 for calls from the US to Canada? Just dialing an area code like 604 (Vancouver, CA), will create charges at a rate of ¢50/minute. Amazing that they can charge this much for a call to Canada. I know they have it somewhere in their contract/website.

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It seems as though nowadays the fraudulent phone calls usually have a spoofed caller ID number. As an example, I just received a call that appeared to be from 981-111-1111. Other times a number will end with 0000. In this most recent call, a man with a strong Indian accent told me he was from the Windows Operating System Support Center, or something like that. I asked how he got my number, and he said he got my number because I am a Windows user. In fact, I have not been a Windows user for about ten years. Since I have received calls from this particular scam in the past, I know that he was going to tell me I have a virus on my computer. I cussed at him and he hung up. (Yes, I know: bad form to cuss at a minimum-wage call-center employee, but I was angry.)
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Thanks for your reply.
But it seems to me that there is a weakness in the protocol when it is even possible for services such as you mention to spoof a phone number. At worst, the company offering the spoofing service should have to show their own real phone number.
Blocking specific numbers does not help because they keep changing the spoofed number. When I get such calls I put them in my phone's address book, name them "Spam" and set the ring tone to No Ring. I never get another call from the same number. (It would show up as a missed call.)
Changing my own number would not help because I'm sure they use a robocaller that just calls every number. I'm already on the Do Not Call list, and that helps reduce calls from "legitimate" solicitors, but the real frauds don't respect it.
What's needed, and I know it would not be easy, but ought to be possible, is a protocol for the caller ID data that accompanies calls, that would make it impossible to spoof the caller ID information. Then, at the very least, such calls could be reported to the government as violations of the Do Not Call list and they'd know who the caller really was. At present they can do nothing because they have no way of knowing who really made the call.
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