Verizon Scamming "New Phone" Buyers

A month ago I bought what i thought was a new iPhone 5. It was supposed to be new, and they told me it was brand new. But I immediately had problems with it. The phone has never been dropped, had a drop split on it, or been out of the case for that matter. So I took it in to my local Verizon store, and the representative said i had two options: either trade it in for a refurbished phone, or pay a $150 dollar deductible and get a new one. I said i refuse to trade my "new" phone for somebody's hand-me-down, and I'm not paying a cent for them screwing up and selling me a faulty phone FOR FULL PRICE!!! She basically said that I am **** out of luck. So I took it to the apple store to see if they can fix it, and they figured out the problem: THE PHONE WAS USED AND WAS MISSING HARDWARE INSIDE IT WITH BENT WIRES! I have that documented and that it would have never left the apple facility in that condition, it would have failed inspection. So I brought it back to the Verizon store, and after going back and forth with the manager, he agreed to send me a "certified pre-owned" one in the mail.... NO!!!! I just want the new phone I was "sold". He said he couldn't get me a new one because it wasn't in stock, the 5s was the only one in stock... So I said than give that to me, because you owe me a new phone! And he said he couldn't do that, but I could get another phone for full price I would have to pay. No, what you can't do is sell someone an aftermarket, faulty phone and claim its BRAND NEW!!! WORST CUSTOMER SERVICE IN THE WORLD!!! And the worst part is my family has been loyal customers for years! All I wanted was to get a truly NEW phone. To get what I had originally paid for. And it would have all been OK. VERIZON IS SCAMMING YOU... DON'T EVER BUY A "NEW" PHONE FROM THEM... I will be filing a lawsuit in Arvada, Colorado's Small Slaims Court, and get 7NEWS Investigates to do a segment on the evening news, if this isn't resolved.

Was the store you purchased the device from a corporate store or a premium retailer? What does your receipt say you purchased?

Similar Messages

  • Have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone

    have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone user for years.I was right! Or so I thought.... The Note 3 has been horrible. I am on my second phone(replaced it under warranty) and it still freezes, shuts off on its own, and will not come back on for long periods of time. Having had enough, I decided to EDGE Up to another device. On March 16th I tried to edge up my device online but was unable to. I immediately called to figure out what the problem was. Back in October I had a mix up in my billing where I had set up a payment. It was not done properly by customer service and as a result my line was cut off. I called the EXACT day it went off, filed a complaint about the lack of follow through for my arranged payment, and thought I had it straightened out as the payment was made that same day. That incident, although it was a Verizon error, caused my Edge Contract to be "hotlined". I spent an hour on the phone on March 16th clearing the whole mess up. When the conversation ended, the Verizon representative admitted it was a Verizon error, documented everything, and then told me she was filing a release for the hotline hold that would take a couple of days. Her name was Linda and I stupidly trusted what she said.
    The days passed as I prepared to have a major foot surgery and to get my classroom straight before I would be out recovering for 3 weeks. All the time, my Samsung continued to glitch out like it has since I got it! While sitting on the couch recovering, I decided to deal with the phone issue again and EDGE UP. I figured 10 days latter, Linda would have taken care of the issue. Unfortunately, I faced the same problem and was told it was not eligible to edge up at this time. BACK on the phone again, 2 supervisors, 3 customer service reps. ( JOE from New York being the rudest customer service rep. I have EVER worked with) and 4 frustrating HOURS latter, Jason, the equally rude supervisor from Rochester, New York, informed me that Linda gave me BAD information, there was NOTHING he could do, and I am NOT eligible until April 14th!!!!! The WORST experience I have EVER had with a company. They were completely inept, rude, and not concerned about my time, my frustration, or the problems I was facing with their product in the LEAST. I have 4 LINES on Verizon that I am going to talk to Sprint about buying out. It was a horrible experience, and I can NOT believe I have no recourse or anyone to talk to....

    Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
    I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions.

  • WHY VERIZON TOOK AWAY A SECOND UPGRADE TO REPLACE A  BRAND NEW PHONE THAT WAS DEFECTIVE

    I have had a cellular account for many years with Verizon. I currently have three (3) lines on my account. (removed), which is my phone, (removed), which is my husband’s phone, and (removed) which is my son’s phone.
    I upgraded my phone to the Ipone 4 in 2012 under my son’s line (5841), so this line should be eligible for another upgrade this year.
    In April 2014 I upgraded my husband’s phone under my line (9835). We originally upgraded to the Moto X, and I was charged the $35.00 upgrade fee. Unfortunately the Moto X had multiple issues and your tech support could not figure out how to fix the bugs so they replaced the first Moto X with a second one, that still had issues, so we were sent a third one, but Tech Support couldn’t get the phone activated. Since we went through three (3) Moto X’s and your Tech support admitted this phone is known for certain issues, a supervisor overrode the 14 day return rule and allowed us to choose a different phone for the upgrade. My husband wanted to go back to the Droid Maxx, which is what he originally had and loved. I had to pay $99.00 for this phone. The supervisor had to get my permission to extend my contract under this line (9835) an additional two (2) months since we were switching the original upgraded phone to a different one and I of course agreed, whats another two (2) months. I was not charged $35.00 a second time.
    When I went on line to see when the (5253) line would be eligible for upgrade so I can upgrade my Iphone that is now two (2) years old and starting to have serious issues, I saw that this line is not eligible until August 2016, which means your company is claiming we already did an upgrade for 2014 which WE DID NOT.
    On August 25, 2014 my husband called tech support about the Droid Maxx as it was having DATA issues, it would not send or receive pictures and kept saying Data Error. Tech Support did a hard reset, which did not fix the problem. It also stopped taking pictures and a few other problems with it so Tech Support sent us a new Droid Maxx under the manufacturer’s warranty since the phone is under one (1) year old. But Apparently whoever put in the order put it in as a upgrade happening on August 25, 2014. When I called to get this straightened out, I was advised that on May 20, 2014 we upgraded to the Droid Maxx so this line is not eligible for upgrade until May 2016. I tried to explain this was NOT an upgrade it was an override of the 14 day return rule to allow us to change the upgraded phone to the Droid Maxx since the original upgrade phone the Moto X had multiple issues that could not be fixed by your company. I am now being told that I autherized a second upgrade under the 5253 line for the Droid Maxx which is NOT TRUE. I would never have authorized an upgrade for a second line to replace a BRAND NEW PHONE that was an upgrade on the 9835 line. That makes no sense whatsoever. It was not our fault that the Moto X is a phone that has issues that is no fault of ours, so why should I be punished and have an upgrade taken away from me in order to replace a Brand New Phone that didn’t work?
    I talked to customer service two days ago and promised a call back to resolve this in 24-48 hours, but I never got a call back.
    I have been a loyal customer of Verizon since I have been out on my own. I had Verizon landline for many many years and went to Verizon Wireless when they became available. I have talked many many friends into switching to Verizon because their customer service has always been top notch and I always felt like this company cared about its customers. But to have this happen just has me speechless.
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    I am asking that you please look into this matter and correct this upgrade issue. The 5253 line should be eligible for an upgrade now, not in 2016.
    Thank you for your assistance in this matter. If you need to contact me you can try calling my cell at (removed). (If the call will go through)
    Thank you
    (removed)
    Looks like US Cellular has a promotion going on where they will buy out my contracts if I go with them.  Guess I will be leaving Verizon since they refuse to do the right thing.
    >> Personal information removed to comply with the Verizon Wireless Terms of Service <<
    Message was edited by: Verizon Moderator

    shoostar, I'm sorry this had to occur on your new phone. In your post, I show you were heading back to the store to exchange your device. Please let us know if the store reps were able to resolve your issue or if they simply exchanged the phone. When a customer has an issue with an application, we always first recommend removing the application off the phone. If you are able to remove the app and still have issues or are not able to remove the app, the second suggestion is a master reset. I have listed both options below for your convenience.
    Steps to remove an application below:
    Note: Applications included with the Android Operating System may not have an uninstall option.
    From the home screen, select the App menu.
    Select Settings.
    If the application icon is missing, select App menu filter (located at the top) then select All apps.
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    Select Manage applications.
    From the All tab, select an application.
    Select Uninstall.
    Select OK.
    Select OK.
    Steps below to perform Hard/Master Reset:
     Note: Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. 
    From the home screen, select the App menu.
    Select Settings.
    If the application icon is missing, select App menu filter (located at the top) then select All apps.
    Select Privacy.
    From the Personal data section, select Factory Data Reset.
    Select Reset phone.
    If presented, enter the current passcode or draw the unlock pattern.
    Select Erase Everything.
    Allow up to 3 minutes for the factory data reset and reboot processes to complete, then perform initial activation and setup.

  • I pre-ordered an iPhone 6 Plus and the delivery date now says October 14th. The point of the pre-order is to get it on release day (or shortly thereafter). Can I go to a Verizon store to pick up my new phone on release day?

    I pre-ordered an iPhone 6 Plus and the delivery date now says October 14th. The point of the pre-order is to get it on release day (or shortly thereafter). Can I go to a Verizon store to pick up my new phone on release day?

    I'm not sure that answers the question Candice.
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    JJK
    PS:  It seems there are many people you misled this way.  For every person who takes the time to post on this site, there are going to be many many more who are silently ****** off.

  • Verizon's new ripoff/scam???

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    2) Get $100 bill credit for a new smartphone activation. With this promotion I activated 2 new lines and was told to wait 2-3 billing cycles for it to reflect. 3 cycles later nothing has shown up. I call about this issue and guess what?????? Nobody knows what promo I'm talking about again!!! How is that possible?!?!?! They decide to research my account and call me back about 6 hours later to tell me that they still cannot find that promotion. And of course there is no notations on my account regarding such promo?
    I feel ripped off, lied to and scammed by a company that I have been a customer with for over 8 years. I have 8 active lines!!! I'm looking forward to better customer service and treatment from Sprint who will right off the bat save me $$ on my monthly bill. They will be glad to have my account.
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    @VZWSupport
    @VZWSUPPORT

    jwhite1121 wrote:
    I am  an new customer to verizon and received the standard router, the MI424-wr model (Fios qualtium. 75/25) and was intersted in more info about Verizon's new FiOS GigE Wireless N Router. how much would i be paying for it to swap for the current router i received from verizon when i signed up with verizon for FiOS GigE Wireless N Router?
    The MI424WR Rev I is free if you have a 75/25 or greater plan.  (Or used to be.)  It is also popular and sometimes they are out of it and must give new customers a lower Rev model. 
    Call customer service and ask them to send you the Rev I.   If they are available you should be able to get one at no cost.   Don't bother with going to a Verizon store.  They can swap equipment, but they will not give you a model upgrade.

  • I just received my new phone from Verizon, I turned it on and followed direction for set up...now I lost my connection with ATT....How do I get the service back from ATT...not due to change until the 16th

    I just received my new 6 from Verizon by mail.  I was not due to change carriers til the 16th, but I turned on the new phone and did the set up...now I lost ATT.  How do I get the ATT carrier back on my old phone?

    I just received my new 6 from Verizon by mail.  I was not due to change carriers til the 16th, but I turned on the new phone and did the set up...now I lost ATT.  How do I get the ATT carrier back on my old phone?

  • I am looking into Buying Retail a New Blackberry Q10. Doing this to avoid having to Give up my old Data Plan. Have read that when you activate a new Phone it forces you to pick a new Plan. Is this True? and How to I avoid this? 20 Year Verizon Client

    I am looking into Buying Retail a New Blackberry Q10. Doing this to avoid having to Give up my old Data Plan. Have read that when you activate a new Phone it forces you to pick a new Plan. Is this True? and How to I avoid this? Any other advise in this matter would be greatly appreciated.
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    The only "unlimited" plan I can think of where this would not apply is the old Connect plan for multimedia/basic phones.  That unlimited data, on devices such as the LG Voyager, EnvTouch, and other "multimedia" devices is  not the same.
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  • So my phone got wet the other day. I dried it out completely, but the touch screen still isnt working. Is there anything I can do short of getting a new phone? Anything that can be done at the nearest Verizon store? I am one of three phones on our plan an

    So my phone got wet the other day. I dried it out completely, but the touch screen still isn't working. Is there anything I can do short of getting a new phone? Anything that can be done at the nearest Verizon store? I am one of three phones on our plan and I am trying not to need to get a new phone before our contract expires next month.

    Hello wetphone!
    We're sorry to hear that your phone isn't working. It's very important to have a functioning touchscreen!  Let's explore your options OK? If the phone is taken to a store, troubleshooting can indeed be done. The store representative can even contact us while you're there.  Do you have insurance on the device? Or, do you maybe have a prior vzw device that can be activated until the upgrade is available? You can also check your My Verizon account to see if your line( or another line on the account) is eligible for an upgrade. VZW always has options for you.
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    VZW Support
    Follow us on Twitter @VZWSupport

  • Getting a new phone from a Verizon store

    Ok I need someone to clear this up for me please. I am a Verizon prepaid customer and I went to a Verizon Wireless store to buy a new Verizon prepaid cell phone because my old one is starting to fall apart. I was told at the store that if I wanted to get a new phone that I would have to get a new account and a new #. And that if I don't want to change my account or # then to go to a store like walmart or radio shack to buy a Verizon prepaid phonr and switch my account and # to the new phone my self. Has anyone heard of this? Is this really true? Thanks!

    Theodore wrote:
    Ok I need someone to clear this up for me please. I am a Verizon prepaid customer and I went to a Verizon Wireless store to buy a new Verizon prepaid cell phone because my old one is starting to fall apart. I was told at the store that if I wanted to get a new phone that I would have to get a new account and a new #. That store was only dealing with post-paid accounts then, not pre-paid.
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    Minniehaha is the pre-paid "expert" on here - she may see this and chime in with further advice!!

  • Bought two new phones from Verizon and can't activate either - does sprint or AT&T have better customer service?

    HELP!!!  I bought two new phones from Verizon stores for Christmas presents and can't activate either one.  When I try to go on-line I get a message that the activations can't be processed. 
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    massive frustration that the phone process kept hanging up on me.  finally got to chat with a customer service person (not sure how because I could never find a chat option on-line).  Kari was GREAT; stayed with me and fixed what ever needed to be fixed.

  • If i need to buy a new phone can I buy a Sprint one and activate it with Verizon?

    I shattered my phone in Sept of last year and ive had no luck getting it fixed. I dont have enough money to buy a brand new phone from the Verizon store so if i find a cheaper one on Amazon from Sprint will i still be able to activate it with Verizon?

    Not a safe bet, in some instances it can be done but often times with limited capabilities, see this site for more information: Now that it’s legal, here’s how to unlock your phone on all four U.S. carriers | Gigaom

  • My new iPhone 5 just blacked out and won't come on. Does anyone know if I will have an issue with Verizon getting a new phone?

    MMy new iPhone 5 just blacked out and won't come on. Does anyone know if I will have an issue getting a new phone from Verizon.? I can't even call because I don't have a phone!

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    SandyS_VZW
    Follow us on Twitter @VZWSupport

  • Why does Verizon charge me $30 to buy a new phone and renew my two year plan?

    Why does Verizon charge me $30 to buy a new phone and renew my two year plan?  That seems counter-intelligent in a day where other carriers are begging for my business. I've been a customer for 10 years but am considering switching on principle.

    LRVassar wrote:
    Ann154
    Just because "other people do it," doesn't make it right.
    rcschnoor
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    You are correct, just because other people do it, doesn't make it right. It also "doesn't make it wrong".
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  • Lock button not working. Do I go through apple or Verizon for a new phone?

    I got the phone through Verizon back in October, so it should still be under warranty right? The lock button just started to not work, I have to press it again and again, even then sometimes it won't lock. I also don't live in an area where there's an apple store anywhere near me. Just wondering how I would be able to get a new phone or what they would do.

    If a hardware defect is found, Apple will replace your phone free of charge.  You can bring your phone to Apple, or arrange to have your phone sent in using the support link on Apple's website.  Verizon does NOT handle warranty exchanges or repairs on the iPhone.

  • Issues with Verizon after I edged up to a new phone

    I had an iPhone 5s on Verizon Edge. Once I was eligible, I edged up to a Galaxy Note 3. When I got the Note 3 it came with a return label, bag and instructions to send the iPhone back within 14 days so I would not be charged the remaining edge balance on it. I did send it back and it was confirmed via tracking number that the phone was delivered a week after I got the Note. I got an email from Verizon two weeks ago stating that since they never received the iPhone they were going to charge me the remaining balance on it to my account. I reached out to Verizon via Twitter. The first time I spoke to the rep they got the tracking number and my info and verified the phone was delivered. They told me they would correct this so that I would not be charged. A week went buy and my new bill generated and the charge was still there. Again I reached out to support. They told me that after the phone was delivered it takes 14 days for the device to be inspected and cleared. Now this makes no sense as when you edge up it clearly states you have 14 days to return the phone. So basically what Verizon told me was that even if you send the phone back as soon as you receive your new edge phone it takes 14 days after they receive it to clear the phone so they will charge you the remaining balance then you have to deal with them to get this problem corrected. I have been a loyal customer for 10 years. I always pay my bill and have never had any problems in the past. I do not want to keep contacting them to get this charge removed that should have never been applied to my account. If I cannot get some resolution I will be looking elsewhere for my cell phone services.

        We appreciate all those great years of service with us, Branden88. Let's get you enjoying that new phone without worries of the charges for the old phone. I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me https://community.verizonwireless.com/people/jenniferh_vzw back so you can send me a private message https://community.verizonwireless.com/docs/DOC-1613 with your name so we can get started looking into the return.
    Thank you
    JenniferH_VZW
    Please follow us on Twitter @vzwsupport

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