Verizon Small Business Customer: Top Star International

With summer just around the corner, people’s thoughts turn to vacation and travel. As an avid traveler myself, I was eager to speak with Leo Zheng, owner of Top Star International in Flushing, N.Y., about his business, how he got his start and how Verizon’s small business services help him run his agency.
Leo’s firm can book airline tickets, cruises or tours to anywhere. He gets many of his customers the best packages to Asia or Europe – the most popular destinations.
Located in the heart of a diverse neighborhood, Leo is proud to serve his customers in both Chinese and English. He added that, while he advertises his business in local papers, he gets most of his customers by referrals.
During my visit, Top Star International’s phones were ringing off the hook, and Leo’s team was constantly online to check the latest packages and prices. It was clear that reliable voice service and a fast Internet connection from Verizon were crucial in helping Leo operate his business.
Leo shares more about his travel agency and what sets his business apart in this video.
If you’d like to be profiled in a future Verizon Small Business Ready video, just let us know.

Hello all and thanks for your interesting and thought provoking posts.
I intend raising the issue of Skype's approach to the business community with the Company shortly and will use the points you have raised here as examples.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Similar Messages

How Skype will loose their small business customer...

I want to express my disappointment and frustration at how Skype is making it increasingly difficult for small businesses to operate using Skype Manager. New restrictions seem to pop up on a regular basis, gradually taking away the flexibilities that made Skype such a groundbreaking solution for companies like mine in the first place.
I want to bring to light how two specific matters have effected us to the point where I need to find another solution. First it was the payment methods. Suddenly one credit card could only be used for one Skype account. In a company of 10 people that spans 3 continents, I had only 2 payment sources. The debit card tied to our business account and a paypal account we use for the business.
I was given the suggestion to open a Skype manager and invite all our employees there. This was a simple solution to my problem and worked fabulously for a while until more restrictions started croping up in the Skype manager.
All my employees opened their own personal Skype accounts (to be used only for the business) on my order when they joined us 3-4 years ago. At the time I was not aware of the Skype Manager and I could not forsee how difficult it would make my life when Skype stoped allowing me to assign Skype numbers to any account that was not created from the business manager itself.
I got around the problem by assigning credit to the specific account and letting them buy their own numbers. That of course prevented me from having full control of those numbers, which I was not happy about.
The most recent restriction that is actually effecting my business in such a way that I am looking for another solution, is that now any Skype Manager with a US address is unable to add personal accounts.
We work with an ever changing group of consultants. Most of them are young professionals from developing countries where money is tight and the methods of payment Skype accepts is not always available to them.
Perhaps most companies would not arrange communications in this manner but that is what's required for our business to work. If the people in my company, employee or consultant, cant communicate properly with me and my clients, I have a problem.
The only option left to me is now to create a new business account from within Skype manager for every new person we work with. I tried this with my brother-in-law who works with us on occation. Unfortunatly he refrained from using the new account with its
already paid for Skype number and subscription, as he was already to tied to his current account and all the contacts he has there.
This is the case with most people. Who in this world doesnt have a skype account already? Being forced to use two is inefficient and moving
all contacts from one account to another not always possible.
You might ask me to grow up as a company and streamline the way we do our business. But that is just the thing....Companies like ours
is who made skype in the first place. Business with a global presence that needs the flexibility and easy of use are who gravitate to skype.
Otherwise we would be setting up with Verizon.
Skype, you are alianating us! You are making it impossible for us to continou using your services. I can imagine there is a reason behind all these restrictions. Companies in the communications industry have most likely misused your services and you have to protect yourself. I understand. But does that mean you have to draw one line in the sand
for everybody. You can see we are a legitimite business and are not abusing our account. Why not let your customers service agents make an educated decition about our account and allow some of these featured back again.
Please think it over.....
Sincerely
A loyal, but wavering Skype customer

Hello all and thanks for your interesting and thought provoking posts.
I intend raising the issue of Skype's approach to the business community with the Company shortly and will use the points you have raised here as examples.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Business Customer - How can I limit data for employees / users?

Hello,
I am a small business customer and I would like to put a data cap on our company cell phones. Each has an iphone 6 which doesn't have great apps to auto limit data and such after reaching a certain limit. I know Verizon has some services that can do this for the personal accounts but I don't understand why this is not available to the business customers. Sure, I can have them pay for their overages but I would rather just give them a set amount to use and have it stop at that point. Wifi would always be available.
DDD

How many emails are we talking about per day? If these are just text emails they should not be taking much more space than just downloading the header would take. Are they a few paragraphs or several pages long?
If they contain attachments, such as pictures, they will take much more room but it should limit how much is loaded and give you an option for downloading the rest of that email.
I asked my neighbor how many emails she gets per day and she said about 20 - 25 and she stays well within her 200Mb.
If you are getting more than this then you really can't afford a smartphone and if you are within your return period you should immediately do so. And I did read your thread.
I'm not sure what purpose there would be to getting headers only. If that is the case get people to text you instead.
As for your suggestion to Apple, send it here: http://www.apple.com/feedback/iphone.html
Message was edited by: deggie

Verizon Wi-Fi Small Business Center

Hello all:
I've been trying to install wi-fi on my laptop but it does not work. I am under the package of small business and the sale representative said three months ago that I would be able to install wi-fi on my laptop by downloading an application to my laptop for verizon wi-fi configuration. So, I decided to download, the application in my Account widget, which says "Congratulations, you are eligible for Verizon Wi-Fi Service". I followed the instructions and clicked on the link which bought me to "Installing Verizon Registration Software". As instructed, I ran the download and on my desktop, there is a message that says "Resume Wi-Fi installation." When I run the icon, it says this may take 30 seconds, and I always get the following "Troubleshooting: Could Not Connect to the Network." I turned off my firewalls, I am on my administrator account and my modem is on.
What's strange is that when I called the Wi-Fi technical support, they told me that I needed a router, but online the FAQ instructions says: "If you have a wireless-enabled laptop or netbook, no additional equipment is needed to use Verizon's Wi-Fi service. As long as the software is downloaded to your laptop or netbook, you will have full access to the service. If you do not have a wireless-enabled laptop or netbook, you will need to purchase a wireless card and plug it into your computer." (http://business.verizon.net/SMBPortalWeb/appmanager/SMBPortal/smb?_nfpb=true&_pageLabel=SMBPortal_pa...
I am running on Toshiba laptop, with wireless capabilities working under windows vista. This laptop is new - I bought it one year ago, so I know that wireless is not a problem here. I was given a 6100 Westell Modem for the landline internet.
Any help or explanation will be most appreciated.

Any particular reason they did not give you a wireless router/DSL gateway for free? (Actiontec)

How to Install Coldfusion 8 64-bit on Small Business Server 2008 64-bit

How to Install Coldfusion 8 64-bit on Small Business Server 2008 64-bit
I ran Coldfusion 8 on SBS 2003 Premium for 6 months with no problems. When we finally decided to cut over to SBS 2008, that’s when everything went to hell. I tried for weeks to get Coldfusion 8 to install properly on the new SBS 2008 64-bit box. During the course which, I found bits and pieces of information for Vista 64-bit and Windows Server 2008 64-bit installations. There are some distinct differences, however, with SBS 2008 since it runs core Web applications like OWA, RWW and Companyweb. After countless unsuccessful attempts, one of which completed corrupted the box, I found the solution.
I have attempted in this white paper to detail the steps to assist others who may be in a similar situation. I don’t make any warranty for the information, but so long as you follow the steps carefully you should be fine. BTW, for those of you who say Adobe offers free technical support for licensed users, that’s not entirely true. Like I said, I purchased CF8 and originally installed it on an SBS 2003 Premium box. After we cut over to SBS 2008 and encountered problems, Adobe wouldn’t provide any technical support without charging. Moreover, based on my initial conversations with Adobe’s technical team, no one seemed to know much about running 64-bit on SBS.
From my understanding, only two versions of Coldfusion 8 can be installed in 64-bit: Enterprise and Developer. The “normal” install (which I paid a grand for) can only be deployed in 32-bit mode – gee, THANKS Adobe! By the way, in Developer mode only two distinct IPs can access the site in addition to the localhost. Any additional IPs will result in a CFML error message stating that the maximum number of IPs have been exceeded. At any rate, take your time and follow the steps to achieve a successful installation.
PRE-INSTALLATION TASKS
Back Up SBS
It’s always a good practice to backup your server before deploying any kind of major system changes. Although this step is optional, I recommend it in case you need to restore your server for any reason. Bear in mind, if your system ever gets totally corrupted, you cannot restore back from the twice daily incremental backup images alone. You will need a full backup with system recovery information to restore. Here are the basic steps:
Click: Start > Programs > Administrative Tools. Right-click “Windows Server Backup” and choose “Run as administrator”.
Click “Backup Once” under Actions in the right-hand pane.
Choose the “Different Options” radio button under Backup Options.
Choose the “Custom” radio button. What we’re primarily interested in here is backing up the OS – not your data partitions or attached drives.
Select the “SYSTEM (C)” checkbox, uncheck any others. Also, ensure that the “Enable system recovery” checkbox is selected before continuing on.
Under ‘Specify Destination Type’, I usually select the “Local drives” radio button and point it to a Terrabyte USB drive I use for backups. You can point this to a tape drive, or select the “Remote shared folder” radio button if you map to a UNC path to store your backup images. Just remember, make sure that whatever path you select can readily be accessed in the event of an emergency. Also, make sure the “Verify after writing (recommended)” checkbox is selected.
Under ‘Specified Advanced Option’, I usually select the “VSS full backup” radio button instead of the default since I don’t use a 3rd party backup product. If like me you rely solely on SBS for your backups, choose the full backup option.
Confirm everything and click “Backup”. This process may take several hours depending on the size of your system.
Verify ISAPI Filters:
In IIS Manager, double-click the server instance in the left-hand pane.
In the center pane under IIS, double click the “Modules” icon to verify that the ISAPI native modules are already installed for IIS. If it’s set up correctly you should see two entries:
IsapiFilterModule %windir%\System32\inetsrv\filter.dll
IsapiModule %windir%\System32\inetsrv\isapi.dll
If either of these modules are missing, you will need to re-install these (google for a solution).
Set Up Development Environment
Create a directory for your CFML files outside of the default Windows location (e.g., default is usually C:\inetpub\wwwroot\). For the purpose of our install, I created a directory on a separate disk called: D:\DEV.
Copy and paste your CFML files and directories into the new DEV root Web directory. This will eventually be the directory where the Coldfusion installer places the CFIDE and CFDOCS folders.
Open IIS Manager and double-click the server instance in the left hand pane. Expand the “Sites” folder. Right-click the Sites folder and select “Add Web Site”.
Enter a name in the “Site Name” box (e.g., “test-site”). You will notice that the system will automatically create a corresponding Application Pool with the same name. NOTE: this is important to prevent conflicts between the DefaultAppPool (needed for SBS Web apps like OWA, RWW, etc.) and the application pool needed for Coldfusion to function properly in SBS 2008.
Point the “Physical Path” to the directory you created in step #1 above (e.g., “D:\DEV”).
Don’t worry about testing the connection. If you click “Test Settings” you may receive a warning that IIS cannot verify access to path (D:\DEV). Don’t worry about this for the time being.
Under “Host name”, enter a DNS path to your site (e.g., “dev.test-site.com”). Click “OK”.
Configure Application Pools for Installation
In IIS Manager, double-click the server instance in the left-hand pane. Click on “Application Pools” to display the list of server application pools in the center pane.
In the “Actions” pane on the right-hand side, click “Set Application Pool Defaults”.
Change “Enable 32-Bit Applications” - the second item from the top – from “False” to “True”, and then click “OK”. NOTE: if you skip this step, Coldfusion will not properly create the required mappings during the install. We will change this setting back after the installation completes – more on this later.
Modify the application.host.config File for 64-Bitness
Click: Start > Programs > Accessories. Right-click “Notepad” and choose “Run as administrator”.
Open the config file from within Notepad – default location: C:\Windows\System32\inetsrv\config\applicationHost.config
Do a search and change this one line from:
<add name="PasswordExpiryModule" image="C:\Windows\system32\RpcProxy\RpcProxy.dll" />
To this:
<add name="PasswordExpiryModule" image="C:\Windows\system32\RpcProxy\RpcProxy.dll" preCondition="bitness64" />
Restart the IIS Admin service.
Set HTTP Compression
According to some threads I read, the http compression module can cause errors if you don’t disable it globally. To remedy this, perform the following:
Click: Start > Programs > Accessories. Right-click “Command Prompt” and choose “Run as administrator”.
At the command prompt, change directory to intetsrv by typing: cd inetsrv
Run the following command:
C:\Windows\system32\inetsrv>appcmd.exe set config -section:system.webServer/httpCompression /-[name='xpress']
This will turn off HTTP compression for all sites in IIS.
In IIS Manager, double-click the server instance in the left-hand pane. Double-click the “Compression” icon in the IIS section of the center pane.
Uncheck all of the boxes, then click the “Apply” button under Actions in the right-hand pane.
Recheck all of the boxes, then click the “Apply” button under Actions in the right-hand pane.
Restart the IIS Admin service. This should enable compression and coldfusion to work at the same time.
NOTE: if for some reason you need to reverse this, run the following command from the command prompt:
C:\Windows\system32\inetsrv\appcmd.exe set config -section:system.webServer/httpCompression /+[name='xpress',doStaticCompression='false',dll='%windir%\system32\inetsrv\suscomp.dll']
INSTALLATION TASKS
Download the 64-bit installation package from Adobe – filename: coldfusion-801-wind64.exe.
Right-click the file and select “Run as administrator”.
Accept the terms of the License Agreement.
If you have an Enterprise license, enter it. For our purposes, just click the “Developer Edition” checkbox.
Select “Server configuration” – the default radio button.
I deselected all subcomponents and can’t guarantee that you’ll arrive at the same results if you select additional items like “.NET Integrated Services”. It should be fine, particularly if you install documentation. My preference was to keep the install as plain vanilla as possible.
Select the directory path for Coldfusion to install into – default is :C\Coldfusion
THE NEXT TWO STEPS ARE CRITICAL TO YOUR SUCCESS. Unselect “All IIS Websites” and select the “Configure specific IIS Website or another web server” radio button. Click “Add”, and then select your test Web site (e.g., “test-site”) under “IIS Web Site”. Hit “OK”.
Do NOT use the default directory path for the CF Administrator location (e.g., default path: “C:\inetpub\wwwroot”). Instead, point the installer to your new DEV root Web directory (e.g., “D:\DEV”). The bottom line, you want the installer to place the CFIDE directory and files within this folder, alongside your other CFML files and folders.
Enter an Administrator password.
Choose to Enable RDS, or not. I enable this by preference but it is not required. This allows you to make updates to files using a CFML editor directly vs. having to move/FTP the files over if you’re working remotely. Opponents to this argue that it’s potentially less secure, but for a lower environment I don’t see this as a major concern.
Confirm everything to kick off the install.
If all goes well you should see a message at the end stating that the install was successful. I recommend you uncheck the box that asks you to open the CF Administrator in the default Web browser after the install. NOTE: we will open it a different way during the post-installation tasks. The worst thing that will happen if you forget to uncheck the box is that you might receive an error that the command prompt hung – not a big deal – just close it and move on to the next (final) steps.
POST-INSTALLATION TASKS
Verify CF Installation:
The installation will create a new folder in your program group: Start > Programs > Adobe > Coldfusion 8. The default “Administrator” link will not work because it points to the wrong path: http://127.0.0.1/CFIDE/administrator/index.cfm. The “127.0.0.1” or “localhost” path as you may recall in IIS, points by default to the “C:\inetpub\wwwroot” directory. Our CFIDE files, however, are located within: D:\DEV.
To bring up the CF Administrator logon page, open up a Web browser and replace the “http://127.0.0.1” part of the path with the DNS path name to your CF environment (e.g., http://dev.test-site.com/CFIDE/administrator/index.cfm).
This should bring up the Coldfusion Administrator Login screen. Enter in the Administrator password you created during the install to log in and configure your application server.
Verify that your test-site renders correctly by typing in your test URL into a Web browser (e.g., http://dev.test-site.com).
Fix Application Pool Defaults to Re-enable SBS Web Applications:
At this point, Coldfusion Administrator and your test CMFL Web site should be working properly. The problem is, default SBS Web applications like OWA, RWW and Companyweb will throw errors and fail to start. Fortunately, this is easily remedied by performing the following steps:
In IIS Manager, double-click the server instance in the left-hand pane. Click on “Application Pools” to display the list of server application pools in the center pane.
In the “Actions” pane on the right-hand side, click “Set Application Pool Defaults”.
Change “Enable 32-Bit Applications” - the second item from the top – from “True” to “False” this time. This should re-enable the SBS applications, which would otherwise result in 500 errors (e.g., OWA, RWW, Companyweb, etc.). There is no need to restart IIS.
Open a Web browser and test that you can once again connect to OWA, RWW and Companyweb successfully.
In IIS click to highlight the application pool for your new site (e.g., “test-site”). In the right-hand pane, click “Advanced Settings”. Ensure that “Enable 32-Bit Applications” – second item from the top – is set to “True” for this application pool specifically.
Lastly, jump up and down for joy! Hopefully now, everything is working. Best of luck!! ..Paul D (MCP).

First, it would be a good idea for you to specify what distro of Linux you're using, as not all are supported by Adobe.
Second, this is probably your problem right here:
http://askubuntu.com/questions/40416/why-is-lib-libc-so-6-missing
In a nutshell, CF expects the 32-bit version of libc.so.6 to be in /lib, but it's probably not. You might be able to modify the installer to point to the correct location for that file, or you might be able to create a symlink to the file - but as the above link describes, creating a symlink might have negative consequences.
As for installing CF 8 64-bit, that's only available with Enterprise, not Standard. If you want CF Standard 64-bit, you need to upgrade to CF 9.
Dave Watts, CTO, Fig Leaf Software

How can I get someone to answer the phone? I'm ready to give VERIZON my business. I sat on the phone for over 20 minutes only to be transferred to "Sales." I then sat on the phone for another 15 minutes!!!! I finally hung up.

How can I get someone to answer the phone? I'm ready to give VERIZON my business. I sat on the phone for over 20 minutes only to be transferred to "Sales." I then sat on the phone for another 15 minutes!!!! I finally hung up.

It takes an enormous amount of patience and time to get through to a qualified person.
My Samsung S5 was locked out and needed a factory reset. Including attempts to achieve this locally, it took over an hour before my problem was even addressed.
You may be interested in my journey to a very good technical support person.
First I called the local sales person who had given me his personal business card with the friendly advice to call me with any questions. No answer at about 8:30 am when the business was open. His voice mailbox was full.
Then I called the local store where I had purchased the phone. The person who answered the phone had learned all the proper stock phrases, but was not familiar with the issue, stated that there were no customers in the store, and I should go there in about an hour when there would be more staff. He suggested dialing *411 from my phone (which was locked). Then he gave me a number to call Verizon, which he had to look up, and it took a minute or so. The number was (removed). That is an internal number for employees and contractors and requires a code to access, obviously not designed for customers' use. He finally cut me off by stating that there were a number of customers in line waiting for his attention!
After researching all my papers I found 800-922-0204 on my bill. The automated message suggested a hold time of 5 minutes, it took 20 minutes for a Customer Service Representative to pick up, and then I was referred to technical assistance. The hold time was announced to take 5 minutes, after 12 minutes I finally was connected.
Fortunately I had my computer set up for Skype on a loudspeaker, and was able to do some other paperwork while waiting.
Persistence was rewarded by having the good fortune to be connected to a very experienced, qualified and patient technical support staff with the name of Thomas (removed). He solved my problem, answered my questions during the process of resetting the phone, and gave an example of courteous and kind customer service that I had never experienced before when dealing with any major internet company.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

Apple & at&t don't like the small business

I own a small business and I am on Verizon. I saw that the new iPhone was coming out that has active sync etc, so I decide that I will try at&t.
Well that seems to be where the it went down hill.
I sign up with at&t for business contract etc, I have a Business account executive call me, I tell him waht i am looking for etc he says no problem, this is Monday July 14, 2008. I figure I will recieve an email stating that my phone is ordered and is already on back order which would have been perfectly fine, but I did not receive any thing on Monday, or Tuesday. I call him on Wednesday he says every thing is taken care of (supposedly problem with my CRU) and the phone is being shipped immediatly. Today is Thursday still no email, I call Business customer care and they can not find an order for me any where.
So I decided to email the rep and cancel everything, and got what I expected no response what so ever.
So for at&t to be named the best on this list the best on that list must be paying some nice kick backs to make their image look good because I find it nothing but horrible.
Apple is involved because they choose to align themselves with at&t. They should buy their way out of the exclusivity contract and just sell the iPhone they would make more money etc. No istead they continue with a company that is going to drag them down.
And do i expect either at&t or Apple to respond to anything I have said here or to other people that have had similar experiences NOT AT ALL.
just my 2 cents

And do i expect either at&t or Apple to respond to anything I have said here or to other people that have had similar experiences NOT AT ALL.
This is a user-to-user forum, so the only responses you'll get will be from people like myself, just another user.
Since you're having problems with AT&T, I'd suggest you take it up with their customer complaints department if you wish to get a response/answer.

IP PBX for small business

Hi guys,
I plan to install a new in-house PBX, but I'm not secure in my knowledge, so I need some confirmation. I've done some research and I feel an IP PBX would be my primary choice.
I run a small trade company that needs 12 telephones (including hardphones and mobile devices as well). We use them for both of internal and external communication.
In addtition to the basic PBX features (as well as call routing, conference calling, voicemail, call queuing, etc.) I have some special requirements related to the new phone system:
- I have only one office, but my employees (especially the sales representatives) are often out-of the office. That's why mobile phones are essentially needed for us. So I'd like to attach mobile devices to our PBX as well.
- Concerning that my target audience consists of mainly young people (they are mostly 26-35 years old), I'd like to facilitate them to contact us by using any innovative, free, Internet-based communication method. So a chat console and/or a click-to-call
webphone would be also appreciated.
After checking the possible solutions at Alternativeto.net, I've tried some trial versions and finally it seems that Ozeki Phone systems suits best for my needs.
Can anybody tell me if this is a good option for my requirements? Is there any other option I should look at? Because I'm always searching for the best, I tend to be a little (that is very) insecure, so I'd like to hear other people's opinion about the issue.
A little review of it will be a great help for me! (Is it stable, trustworthy, etc...?)
I’m looking forward to your opinion here or even in e-mail ([email protected])! Thanks a lot in advance!
Regards,
Justin

Hi Justin,
This is the Lync forum and I think your question is generic in that you are wanting to know what sort of phone system would suit a small business with 12 or so users.
I mean you could certainly look at Lync and you would get all the features that you outline, however this may be impeded by the cost of Lync and associated hardware. (something you'd need to look into as I am not sure what the cost of the other systems you've
looked at is)
Depending on your time constraints, cloud PSTN access for Lync Online / Office 365 is on the roadmap for the near future and this would certainly be a viable option for your customer.
Georg.
If this helped you please click "Vote As Helpful" if it answered your question please click "Mark As Answer"
Georg Thomas | Lync MVP
Blog www.lynced.com.au | Twitter
@georgathomas
Lync Edge Port Check (Beta)
This forum post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

How to set up a guest LAN? (small business, simple environment)

First before getting into my actual post, please allow me to briefly express my sincere aggravation at this Cisco website for it's lack of proper IE 11 support. When I try to create a forum post, well, there is no way to do it. The old Create a Discussion link is gone (actually when I log into my profile, the entire Actions pane is gone). The Ask a Question thing you first see is terrible, it doesn't support IE 11 apparently because the message body field is just gone. I can put a Title, and tags, but there is no field. there's also no compatibility mode button anywhere in the IE 11 interface one this site. I was lucky in that the Actions pane shows up when you click on another person's post. I don't think Cisco realizes how absolutely annoying that kind of thing is.
I have a single 192.168.0.0/24 LAN with a single Cisco SG300 series switch to aggregate all the network connections, a single gateway firewall/router to the Internet, and a few wireless access points on the same LAN. These are the AP541N's. My goal is to set up guest Wi-Fi, but have it that guests cannot see or access the internal network.
Haven't not actually done this before, I have no idea where to proceed. I know I can create guest virtual AP's in the AP541N but that doesn't do anything to prevent a guest device from having full access to all of 192.168.0.0/24 computers.
What can I do? Do I have to put in completely new hardware? Should I be contacting the Cisco Small Business tech support group if the specifics are unique to the SG300 and AP541N models?
Any help is appreciated, both general advice but ideally a full solution reply can be possible :)

Hi Valley ITPC,
Here are some suggestions regarding the IE11 issue from the support team:
How to off compatibility mode on IE 11 by following the instructions given on the link below:
Assuming its IE11 on Win 7. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11-win-7
if not use this link http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11
Hope this helps.
Regards,
Cindy
Cisco Small Business Community Manager
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport

Setting up Snow Leopard Server with Address Book, iCal for Small Business

Hello Folks,
I have a small business with 2-3 people and I want to setup Snow Leopard Server on a Mac Mini. I have everything in place, RAID, Backup drive etc.
What I need is a guide on how to setup the server correctly and how to setup Address Book Server, iCal Server, DNS, etc. I was in IT a long while back but have gone back to my creative roots and sworn off IT but I am in a situation where my IT guy's wife is pregnant so he is busy painting the baby's room, etc.
I was looking at Snow Leopard Server for Dummies and a few other books. Do you guys have any suggestions on resources for me to read or research that would give me very straightforward steps in getting this setup. I am at a point where I can re-install from scratch if needed.
For the ease of those that might respond let's assume I know my way around Mac and general networking as a whole.
Thanks in advance for any advice.
Cheers,
Jason

Hi Guys,
First of, I will give you a brief background on me regarding networking as a mac user since 1994. I can setup and network multiple macs without a server in our home and small office. Turning file, print and internet sharing with a regular Mac OS X client version at no problem at all. This would be my first time setting up a Mac OS X Snow Leopard Server.
I'm in the same boat as Jakekub but we do not have a static IP from our DSL provider. We just bought a Mac Mini Server for our small office with 3 iMacs and 1 MacBook. We will just use the server for internal usage and to centralized things out and use some of server's features like Address Book, Mail, iCal etc. I've search the forums and found Orhidy's post here:
http://discussions.apple.com/thread.jspa?threadID=2148553
I even followed the sample IP Address, Subnet Mask, Router, DNS Server and I think I had it correctly setup initially. And I think I got it all running on the basic setup base on his instructions. So I tried to test my DNS settings via Terminal > hostname then got answer as
servername.companyname.private
And double checking DNS again with a command: sudo changeip - checkhostname and was given an answer of:
Primary address = 192.168.1.192
Current Hostname = servername.companyname.private
DNS Hostname = servername.companyname.private
The names match. There is nothing to change
dirserv:success = "success"
But here's another one that bugs me. I tried to follow from "Mac OS X Snow Leopard for Dummies" the command line:
NSLOOKUP hostname
and got an answer of:
;; Got SERVFAIL reply from 192.168.1.192, trying next server
Server: 192.168.1.1
Address: 192.168.1.1#53
** server can't find hostname: NXDOMAIN
So does it mean that I still haven't configured my server properly?
Thank you all for the help in advance!
dive

I'm trying to download office 365 small business package, and every time I try the website it says there is a runtime service error in the '/' application. Is this my mac or is it the website, and how can I fix it?

I'm trying to download office 365 small business package, and every time I try the website it says there is a runtime service error in the '/' application. Is this my mac or is it the website, and how can I fix it?

If a phone is sold from one friend to another and wants to use it on a different carrier the friend can contact the carrier it was sold by to request it unlocked. I know AT&T, Verizon, and Sprint will give you the steps to unlock it as long as the original contract it was bought under has been completed. eBay/Craigslist is really not the best place to try to get "unlocked phones" from, if it turns out the phone isn't unlocked then I'm really sorry you got stuck with that one and as stevejobsfan said above I would report them immediately and see if you can recover your money. I sell phones for a living and this happens a lot

How to use MfE with Yahoo Small Business e-mail ac...

Hi,
I am using N97, and trying to access MfE with my company's e-mail id. We have taken e-mail id from Yahoo Small Business.
My question is
1. Is it possible to access Yahoo Small Business's e-mail on my N97 using MfE (I am using it with normal Mailbox option in phone).
2. If we can use what is the server name which I need to use for this application (It is not accepting pop.bizmail.yahoo.com).
Please help me out.
Regards
Akshara
N97 Black India
Attending Nokia Discussion has become new hobby, Thanks to Nokia... for having so many bugs

Maybe this can help you out.
http://help.yahoo.com/l/us/yahoo/smallbusiness/bizmail/pop/pop-33.html
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

Small business network w/ or w/o OSX Server?

I have a small business with two employees and an intern computer station and we are badly in need of a better networking situation. Currently we have two ibooks that connected together in a LAN, and a powerbook at a remote location that is not part of the network. I need a way to connect all three computers together so we can share files efficiently and without the constant permissions problems that we are currently having with the two computers. In the current setup, one of the ibooks is the server/workstation 1, and the second ibook is workstation 2. Clearly I need to get a dedicated machine to function as a server, and I thought it would make sense to get OSX server.
However, when I went to the apple store to talk to a mac genius about it, the person I talked to told me that it didn't make sense to get OSX Server with my needs; I should just get a imac running Tiger (which is what all the workstations are running) and use it as a server by creating an admin account that the three users have access to. He also said that a mac mini wouldn't be fast enough for this purpose, I should get at least an iMac G5 or Intel iMac.
So here are my questions:
1) Will this work? If I create an admin account on a central server machine, can three users log onto it simultaneously to access documents? They won't need to run applications from the server, and the document types they will be running will be almost entirely Word, Excel, or Filemaker (nothing too intensive).
2) Will there be issues with multiple users opening documents at once?
3) How can remote logon work to this server? Unfortunately the network doesn't have a fixed IP adress.
4) What's the best solution for shared calendaring, preferably one that syncs to Palm devices?
5) Is a dual-core iMac the slowest machine that this setup should work on? Will it be fast enough?
Any ideas/advice would be greatly appreciated!

However, when I went to the apple store to talk to a
mac genius about it, the person I talked to told me
that it didn't make sense to get OSX Server with my
needs; I should just get a imac running Tiger (which
is what all the workstations are running) and use it
as a server by creating an admin account that the
three users have access to. He also said that a mac
mini wouldn't be fast enough for this purpose, I
should get at least an iMac G5 or Intel iMac.
So here are my questions:
1) Will this work? If I create an admin account on a
central server machine, can three users log onto it
simultaneously to access documents?
yes they can however to avoid the permission issues you would be best using a piece of shareware called Sharepoints in order to create shared folders or volumes in the same way OSX server does.
They won't need
to run applications from the server, and the document
types they will be running will be almost entirely
Word, Excel, or Filemaker (nothing too intensive).
2) Will there be issues with multiple users opening
documents at once?
there may be issues if 2 users opened the same document at once if they both need to write changes to the document. If 2 users opened the same document just to read it that would be no problem.
In my experience opening a shared spreadsheet will be locked as read only if another user is already editing it.
3) How can remote logon work to this server?
Remote login is done using a protocal called SSH. To learn how to setup SSH you can use this howto. You would need to configure the server with a fixed IP and do port forwarding from your router to that mac.
Unfortunately the network doesn't have a fixed IP
adress.
You can use a dynamic domain name check out dyndns.org.
) What's the best solution for shared calendaring,
preferably one that syncs to Palm devices?
Not sure I have never used a share calander.
5) Is a dual-core iMac the slowest machine that this
setup should work on? Will it be fast enough?
I used a 450mhz cube for 5 years as my file server, mail server, web server etc it is now all running on a 1.2 ghz g4 mac mini.
I use the mini without a monitor. I log in via ssh and run a VNC client over the ssh tunnel.

How can I connect 10.4 Mac to Windows Small Business Server 2003?

I have seen some other discussions touching on this topic and have tried the various solutions but am getting nowhere. I can't connect my iBook, which is running Tiger, to our office's server, a Windows Small Business Server 2003. I am the only Mac user and as a Mac devotee actually spent my own hard cash for the iBook. (I work for a non-profit with low funds.) Previously, when our office had a different server and I had Panther, I could access the server. Then it was purely an academic exercise, since I had no need to access the shared files. Now I have a project that requires this, and I am stumped. Our part-time IT consultant is also stumped. We have tried a lot of the suggestions from other posts, to no avail. I suggested to the IT guy that there could be a problem regarding the encryption of my password, and I think he tried that. We have tried various versions of the domain name. The server comes up in the list when I follow the "go--connect to server--browse" path, but we come up empty. We've gotten error message -36, a message that we are trying to connect an alias to something that can't be found, and a message that we don't have enough information to go any further (something like that). I am writing from my eMac at home, so I can't reconstruct the situation right now. I have found in my extensive internet search that Thursby has something called ADmitMac that is pretty expensive software ($119 for one person) that I could install on the iBook and could help me access the Windows Small Business Server 2003 without doing anything else to the server. Does anyone know if that would that work? Any suggestions would be so appreciated!
eMac and iBook Mac OS X (10.4.4)

I have specific errors listed below:
Actually, I have been encountering similar problems. I have an end user who wants to connect to an SBS 2003 server, and can not connect/use RWW because the Active X will not work, cannot use the VPN in PPTP mode because Windows 8 disallows the connection
("Error 942: The connection could not be established because the authentication method used by your connection profile is not permitted for use by an access policy configured on the RAS/VPN server."), and cannot use an L2TP VPN connection because it requires
a certificate "Error 766: A certificate could not be found. Connections that use the L2TP protocol over IPSEC require the installation of a machine certificate, also known as a computer certificate.". I attempted to utilize the SBS Connection Tool downloaded
from RWW, but it fails with a proxy error ("Unable to execute custom script (Configure proxy settings for IE). Required file could be missing." - likely due to the PPTP tunnel it tries to use). I went so far as to install the Enterprise CA on the server, installed
the Hotfix
(KB922706) so that the website could be accessed from Vista and above, and installed the requested certificate. The VPN fails to connect after
it times out and fails to negotiate a connection. This last one is "Error 789: L2TP connection attempt failed because the security layer
encountered a processing error during the initial negotiations with the remote computer."
I have screenshots to share if anyone cares to see. I really just get the feeling that Microsoft is trying to kill SBS 2003 by ingoring it into oblivion.
The VPN works fine with Windows 7 clients by the way.

SQL 2008 R2 small business server OS edition check fails on SBS 2011 premium install on SBS member server.

I am having trouble installing SQL 2008 Small Business Edition on top of MS 2008 std from the SBS premium suite. I recieve the SQL Server 2008 R2 setup log error stateing "Operating system supported for edition "Failed". The specific error is "EditionRequirementCheck
Failed" This SQL server edition is not supported on this operating system.
The SQL 2008 server is a valid SBS domain member server and sees the SBS domain just fine. I have tried re-installing the OS. Not selecting any options except the SQL engine, verbose logging as per How to diagnose "Operating system supported for edition"
pre-requisite errors while installing SQL 2008 Standard Edition for Small Business with no success. (no log.txt generated), enabled browsing, and other items with no luck.
I got the software from MVLS under the specific SBS 2011 premium section. It doesnt seem right or sees something to keep it from installing. The SBS AD box is clean with all FSMO and root functions assigned to it. There are no trust relationships or
child domains. I have licenses for 75 users. Of course there is no tool, log or utility to find what the actual issue the SQL installation is seeing. SOS! Help!!!

I meet all prerequisites that can be verified.
I am installing it on the SBS Premium Server 2008 R2 OS from MVLS with the ISO file ending in 29732.
I am on a valid SBS 2011 domain.
The new SQL box is joined to the domain as a member server.
THe SBS server contains alll FSMO roles and is the root of the AD.
There are no trust relationships or child domains.
There is NO way that I can find to determine the number of user and device licenses that it "senses" on the domain. I dont know which ones to count. I am licensed for 75 users and have less than that useing the network. There is no licensing monitor or meathod
I can find to actually verify what the SQL install sees.
I am doing all this logged in as the domain admin.
The troubleshooting steps at the bottom of the post refrenced do not work or I am doing them wrong. I cannot find an output file when I enable verbose logging for the SQL install. I believe if I figure out how it may point the way to the block. Thanks

Verizon Small Business Customer: Top Star International

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