Verizon Store advertising equipment it won't sell

I'm currently using a Nokia Lumia 822 and really do like it. I've used Android and Blackberry (and old Windows Mobile) based phones in the past and have determined that the Windows Phone is the best for me.
I also have 3 other phones on my plan, 2 were feature phones and one was an iPhone.
My contract ended on February 1st, but over the past year I had gone into the local Verizon store a couple of times to see if we could roll our plan into an edge plan early because the 2 feature phones were beginning to have issues. Each time we were told no because of my phone not being off contract until Feb 1. Each time I also saw that the Lumia Icon was still being offered on the floor.
So, Feb 1 comes and goes and I go into the store with my family on the 6th to get new phones. During the 40+ minute wait, we walked around to pick out phones from the models being displayed. They still had 3 Icons on display, which honestly surprised me. So, we made up our minds, my wife and I would take Icons and my kids chose an iPhone and a Samsun S3.
When we told the sales rep this, he told us that we couldn't get the Icon because it wasn't available anymore. The conversation went something like this:
Me: I'll take the Icon
Him: That's no longer available. It's been discontinued.
Me: But it's still out on the floor with a price.
Him: I know, but we're not allowed to sell them.
Me: But it's still on display.
Him: I know and I'm sorry, but we don't have any and we can't get any.
Me: Then why is it still on display?
Him: Verizon corporate tells us what has to be displayed and if we remove them we'll get in trouble from corporate.
So, instead of 4 phones, we got 2 and I'm still using my 822 and my wife is still using the iPhone.
So, my question is, how can Verizon actually get away with this?
Is it general company policy to knowingly display items that cannot be sold?
That's not right.

Report the store to the BBB.
Side note couldn't they just put a sign on the display saying the device is longer available?
What are the odds that anyone from corporate comes in and does spot checks of all devices (and discontinued ones at that) that have to be on display specially a Windows Phone device? I think the sales person just didn't want to sell you the Icon
Can you try another store or a Microsoft Store?
<< Edited to comply with Verizon Wireless Terms of Service >>

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Why won't verizon stores honor upgrade transfers?

I ordered an iphone 5S using a transfer upgrade from one of the lines on my account online. I chose to pick the phone up at a local Verizon store. I received confirmation texts and emails. Arrived at the store for the usual wait and run around...30 mins. The salesperson pulls up our account and tells us they won't honor transfer upgrades. Cindy said I had to just go back and change the delivery instructions. NOTE: We did one two weeks earlier at the same store having initiated the order online. My son picked his up with NO problems. I drive back home get back online only to see the image of the phone grayed out with the message "waiting to activate.." Digging further the order is not even in my history. I then initiated CHAT with Tierra with more time wasted and no results. I gave her the online order # and she couldn't figure out why it was no longer there. Thanks, Cindy! Tierra said I now needed to call customer service. First guy was no help. He forwarded me to Shelby (removed) who finally got somewhere. She reordered my phone, tried to talk to someone at the Verizon store and stuck with me until she could help me. If I had a better choice for coverage in the area where I live I would switch in a heartbeat.
Where is it stated that physical stores won't honor transfer upgrades? Verizon stores really are a horrible experience. I will continue to write reviews and spread the word. I know that Verizon won't really ever help me.
Rep ID removed as required by the Verizon Wireless Terms of Service.

Ann if it's not available to everyone why is the new $20 price CLEARLY listed in their FAQ? It seems Verizon needs to train it's employees better.
DEVICES
Monthly Line Access
(per device)
Smartphones
$40
Save up to $25 off Monthly Line
Access for smartphones with Verizon Edge
Basic Phones
$20
Verizon Jetpack
USB Modems
Wireless Home Phone
LTE Internet (Installed)
4G LTE Broadband Router
$20
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I have Numbers vers 2.3. The app store won't sell me vera 3.2 - it says it's installed. How can I buy it? Thanks

I have Numbers vers 2.3. The app store won't sell me vera 3.2 - it says it's installed. How can I buy it? Thanks

Hi Exaluman,
If you had Numbers 2.3, it may be that an automatic update has installed Numbers 3.2 on your machine. App Store will detect that installation.
Wayne Contello has written a User Tip for working with the old and new versions of iWork.
https://discussions.apple.com/docs/DOC-6991
The trick is to drag icons for both versions to your Dock. Right click or control click on each and Options > Keep in Dock. That puts you in charge of which version you launch.
Here is a screen shot of both Numbers icons on my Dock.
Numbers 2.3 (Numbers '09) on the left with a three column graph.
Numbers 3.2 on the right with a four column graph.
Both versions will run happily together. Just be sure which version is opening your document.
Instead of double clicking the document, run whichever version of Numbers/Pages/Keynote suits and use File > Open.
Regards,
Ian.

How to tell which Verizon stores will sell iPhone?

I'll probably go to one of the Verizon stores early on the 10th, but I noticed that there are a bunch of stores in my area that aren't on Verizon's store locator. Will only the ones listed in the locator possibly have the iPhone for sale?

if they are an actual verizon store then they will have at least some (not sure how many though). are you possibly thinking of general mobile phone stores that happen to offer verizon products and services? not sure why an actual store wouldn't show up on a store locator?

Can you go to a Verizon store and buy a phone at full retail and use it on prepaid?

As a current prepaid customer with a 3G iPhone 4, I was looking forward to July 17 to see exactly what Verizon was going to offer for prepaid in terms of 4G LTE. Some of the phones I like but was thinking of some other phones that Verizon offers their postpaid customers but not to prepaid. I wanted to know if I walk into a Verizon store and offered to buy any phone at full retail price, would they sell it to me knowing it would be used on prepaid? The phone I was interested in was the LG G3 but there may be others.

You would only need to trade in your current phone if you are still under contract AND eligible for the early edge offer. The early upgrade may be available if you have less than 1 yr to go on your contract.
If you are off-contract and eligible for an upgrade you can get a new phone on the Edge program (assuming you are eligible).
As to same-day phone - that still depends on if the phone you want is available or has to be ordered.

Non-Corporate Verizon Stores shouldn't exist...

Background: I have had Verizon since 2010. I upgraded to an iPhone 4 in February of 2012 at my local "Verizon" store no problem. I am the type of customer that gets a phone on a two year contract and keeps it to avoid extra charges because, frankly, I'm on a budget. I also have cut down my bill as much as possible by going with the 450 minutes and eliminating text (charge per text) but I kept my grandfathered unlimited data because I am constantly on the internet. I went back to the same store today to upgrade my old iPhone to a LG G2 that I have been eye-ing online.
I go into the store and ask the person working to tell me exactly how much it would be to upgrade my iPhone to an LG G2 today. She put my information into the computer and disregarded my question, but instead asked me how much data I use. I told her I wasn't sure, and she assured me that I wasn't even using 1GB and that I should change my data plan. I insisted that I wanted to keep my unlimited data plan to avoid overage charges when she informed me that if I wanted to upgrade ever, at all, I would have to change my data plan. She proceeded to tell me that it wouldn't matter if I decided to do it now, but in June of this year, I would be forced to change my data plan, as Verizon was getting rid of "unlimited" data. I was a little confused at this point, and I asked her again to tell me how much money it would cost for me to upgrade today to an LG G2 - so she scanned one in a box and told me it was going to be $150 for the phone alone. I told her I had been studying up on Verizon phone prices and she was incorrect, and Verizon advertises the LG G2 at $50 on their website. I even used my old cracked iPhone to show her on the official website the LG G2 priced at $50 when she stopped me and informed me that the store I was in, and have visited multiple times, was not a true Verizon store, but a franchise and that she could not uphold the official Verizon prices, and that if I wanted the phone in that store at that moment, I was going to pay $150 for it.
Why would a Verizon store be able to take my money for payment, see all the information about my billing statements, my social security number and what-not, and not tell me that they are some sort of "knock-off" Verizon store? If they're good enough to take my money, they should be good enough to uphold Verizon prices and policies, and it's a shame that Verizon lets this happen. I am very seriously considering switching carriers at my own expense over this.
Why do non-corporate stores exist? Can I never have the LG G2 with unlimited data?

Alright, let's clear a few things up.
First, the person in the store was not correct, you can indeed upgrade your phone and keep your unlimited data plan, however you may not like how you have to do it. To keep your unlimited data you'd need to pay full retail price, and not renew your 2 year contract. This phone at full retail price on Verizon's website is going for $499.99.
If you pay the $50 you are purchasing this phone and getting a 2 year contract in which case, you will need to get rid of your unlimited data, you likely pay $29.99 for your unlimited data, minus any corporate discounts, you seem to be on an older nationwide plan, so you could keep your nationwide calling plan instead of going to one of the new "More Everything" plans, and simply choose a tiered data package. They start at $30 for 2GB of data, which sounds like it would be plenty for you. If you receive any corporate discounts though, tiered data plans do not qualify for the discount unless they are priced at $50 or greater. So even though the actual data plans are about the same price, your bill could possibly go up a few dollars.
Finally, the rumor of Verizon taking Unlimited data way is just that, a rumor. Nothing that store employee says makes it anything more than a rumor. Verizon has not announced anything, and store personnel are usually one of the last few in the company to find out about any plan changes, especially in this case seeing as she does not work for Verizon.
And let's put aside the fact that Verizon has told all of its unlimited data subscribers they can keep unlimited data if they pay full retail price, they didn't put an expiration on that offer, so I personally am not concerned about losing my unlimited data plan
*edit*
Verizon also has a couple data plans for unlimited data subscribers called "Verizon Max" if you go to a corporate store, they may be able to get you on one of those plans and upgrade you at contract renewal pricing, they start at 6 GB for $30, or 8 GB with tethering for $50.

Buying a phone outside of the verizon store, but getting a verizon plan?

If I were to purchase a phone, outside of the verizon store, would i be able to still sign up for a verizon plan? Would they charge me a fee if it is possible?

If you don't already have an I with Verizon Wireless or you are adding a line to use this phone on then you will be charged an activation fee to open the account or add a line to your existing account.
If you are planning to switch one of your current phones with this new phone, then you won't be charged an upgrade fee since this would be considered a BYOD (Bring Your Own Device) scenario.

Verizon Store Salesmen lied and scammed

Verizon Store
{edited for privacy}
Salesmen - Matt {edited for privacy},
{edited for privacy}
What happened -
April 2013, bought new iphone in store to replace old cracked screen, but still totally working, iphone.
Matt {edited for privacy} insisted on buying the insurance plan. He said, pretty much verbatim, "You break it, you lose it, you drop it in the toilet.. you get a new one for free."
I said "Really for free?" He said, "Yeah! but you can only do it twice a year".
First lie, as it's not free.. you still have to pay $100 something. But regardless, I agreed and got the insurance.
As we were fininsihing the transaction, Matt {edited for privacy} asked me if I wanted to sell him my old cracked screen phone for $40 cash.
I said, "I don't know, I might need it as a backup phone in case something happens to my new one."
Matt {edited for privacy} responds, "Ahh don't worry, you've got the insurance!"
I said, "Ok." And this verizon employee bought my old phone from me for cash. I know I wasn't doing anything wrong, but is it Verizon policy to allow their employees to make side cash offers on customers phones?
I wouldn't mind, only now, a year later.. My phone was stolen.
I walk into that very same verizon store confident I've got insurance. Turns out.. there's no record of the insurance.
I explained my story, and the representatives at this store in {edited for privacy} told me that Matt {edited for privacy} usually works at a store in Conneticut.. ? Yeah, weird. And that he's not going to be in the {edited for privacy} store again for a while.
So they gave me Matt {edited for privacy} cell phone number.
I called hi. I explained myself, he eventually remembered selling me the phone and said, "Yeah I do remember getting you the insurance. I never usually let a customer go without buying the insurance."
He say's he needs to look into it and he'll give me a call back. I am as pleasant as can be and tell him, "No problem".
A week goes by and he doesn't call. I call him again. "Ooh sorry, you were the next person on my list to call!" says Matt.
Next he tells me that even though we was sure he signed me up for the insurance, he unfortunatly couldn't find any computer work to indicate that he put it in.
Matt trying to avoid looking at fault at all costs, relunctanly, says, "Yeah I don't know what to tell you.. I thought I put it in".
Matt's only solution was that he could sell me a used iphone for $200 cash. Nah, wasn't going for that.
I have been a verizon customer for over a decade.. have spent tens of thousands of dollars. Verizon, one of your employees, who REPRESENTS YOUR COMPANY, screwed up. Lied. Tried to dance around the issue. And I'm sure broke at least several Verizon policies.
And now I'm being told that I am out of luck. That I need to wait a year for my upgrade.. or spend even more money on the edge upgrade..
When I should have been insured and had a new phone by now had it not been for the incompetence of your employee.
I've been using a 3 year old flip phone for a month now. That flip phone just stopped working and I have NO phone.
This issue is unresolved and as a loycal customer to Verizon I need this to be adressed and for my inconviences to be reasonably compentsated.
Ot at the VERY LEAST, getting me a new iphone for the price I would have paid had Matt {edited for privacy} not screwed up the insurance.
Thank you.

Hi YeahScreename,
These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.
Thank you.

Problems in Verizon store

I went to the Verizon store in Brooksville, FL last Monday morning to purchase a new phone. I was told there would be a 20 - 25 minute wait. After 30 minutes I checked to see if my name was still on the list and was told it would be 10 more minutes. Finally after a total of 45 minutes a salesperson called my name. He asked me in a gruff voice "What do you want", I told him which phone I wanted (I had done my research and had already decided). He told me that it was too technical for me. (I am a 66 year old woman - with lots of electronics experience,) He also told me I would need a SD card for the phone. He never asked me if I was due for a new phone or even my phone number and never checked my account. I felt he didn't want to deal with me and was probably glad when I left the store without buying anything.
I went to Best Buy and had just the opposite experience. There was no waiting, they were glad to sell me the phone - half price of Verizon's. And no it didn't need an SD card to work but I could take the card out of my old phone and use it in the new.
Moral of the story - go to Best Buy!!!!

However I don't have the age issue. They cannot even believe I am 60
It is in the attitude you project. My wait at the store is nil, I have them jumping over one another to serve me. Once they look at me and hear how I speak (No not in a low voice with ah hems etc) They know I am one mean 60 year old.
Then again I look way younger so who knows. I still have to worry about bar fights at the places I drink at with my friend who is huge and mean and way older than I.
It is all dependent on how you handle yourself in my opinion.
Hey B so your mom married a younger man....sweet!
Good Luck

Why didn't some Verizon stores get any iPhone inventory on Feb. 10, 2011????????????????????????

After the fiasco that happened with pre-orders, I decided to wait and go into my Verizon store first thing yesterday morning to get an iPhone. Well.... the young man behind the counter laughed at me and said "we didn't get any iPhone inventory and we won't be getting any for at least 2-3 months. You better just get a Droid". He was really rude about it and I thought a simple "no we don't have any in stock right now, maybe try back in a few weeks" would have been a better way to handle it. He really made me feel stupid for asking for a phone that was supposed to be in stores on Feb. 10, 2011. It wasn't like they sold out or anything, they never received any. How was I supposed to know that a Verizon store wouldn't receive any iPhones on the date they were supposed to start selling them. I got an email saying go to your local Verizon store. Shhheeeesh my bad. Sorry he had to answer my stupid question. Oh wait.... isn't that his job?
I am really peeved by this. I really don't understand why our store did not get any inventory. Are we not valued as customers because of where we live? I live in Jackson WY. This just seems wrong to me, espcially when the news said that some Verizon stores were dissappointed about poor sales and lack of lines. I know it is just a phone and I might eventaully get one, I say might because my contract is almost up and I am seriously considering going to AT&T after this mess, but I am still upset about the lack of customer service. I would think a company like Verizon would be a little more prepared for this, espcially after all the hype. Shame on you Verizon for not being prepared.
Confused in Jackson WY

Only the Verizon Corporate stores got inventory on the 10th. If all you have in your area is Authorized Resellers then no, they did not get any inventory on the 10th. I'm in the same boat, there is not an official Verizon store within 75 miles of my town. I didn't get told to buy a droid, but when I went into a brand new Verizon store (I was hoping they were an actual corporate store, but nope) and asked if they would have the iPhone on the 10th the guy did laugh, but nicely and said they wouldn't be getting inventory for a few weeks.
Use the store locator to check if you have an official Verizon store nearby, if you do there will be two tabs that show up one with "Verizon Wireless Stores" and another that says "All Stores".

Bad experience with Verizon store!

Yesterday, we went to the local verizon store in Wichita Falls, TX to add a line to my account for my daughter. She is currently using a prepaid phone with ATT and we wanted to switch her over to our Verizon account. She picked out a Nokia Lumia Icon that they had on display. The sales rep that we dealt with went to get the phone and a lot of accessories for it for her to look through. She decided not to get a case but she did want to get screen protectors.
The rep scanned the phone box and told us that instead of the $149.99 with a $50 rebate, they could do an instant rebate and would offer us $100 in free accessories. Yay! Great! Free stuff is always good! We went to look at accessories for our other devices as she had already decided that she didn't like the cases they had for her new phone. We settled on a bluetooth keyboard case for our tablet.
At this point, the rep handed us off to his manager so he could go help other customers. The manager went through the process of activating the phone. She asked if we would like her to put one of the screen protectors on for us. We answered that we would. She attempts to put the protector on and it doesn't fit the phone. After looking at it some, the reason it won't fit is that the phone they have is the Lumia 928 NOT the Lumia Icon she had picked out.
The manager looks into it and comes back to tell us that the 928, which is not on display anywhere in the store, is in stock. The Icon is not in stock and would have to be ordered. She asks if we want her to look up the differences in the phones, which we did. The Icon has a better processor, 1/2 inch larger screen, and double the memory of the 928. We told her that we did not want the 928 and for them to order the Icon. They ended up having to order it from another store in the area because the warehouse showed it as "retired."
At this point, the manager we're dealing with returns all of the accessories and hands us the tablet to sign for another $40+ because they won't do the instant rebate or the free accessories with the Icon.
So we wasted over 2 hours in the store dealing with this mess, had them try to give us a phone we didn't want without telling us it wasn't the one we wanted, and promise free goodies just to take it all back when we told them that we wanted the phone that we asked for in the first place.
If it hadn't been for the screen protector, we would've walked out with a phone that was inferior to the one that she looked at in the store and would've been left to figure this out later.
Not sure if the bait-and-switch tactic is normal for Verizon stores, but this was a very aggravating situation that wasted a lot of our time.
Good customer service would've done something to try to make this right...like maybe making good on everything they had promised during the transaction!

I agree good customer service and getting everything they promised is a good start. At the same time we as customers should be looking at the box of the phone and the phone and do a better job inspecting what they bring us. After all we need to be paying attention as well. They could of had a person that is learning and could of not paid attention and knew about them being different phones. I am not making excuses for them as they do need to do more training with their new people if that was the case. But I agree with you and understand as it is a tough thing to have to deal with.

If I wanted to exchange my iPhone 5 for the new iPhone 6 (no additional cost after $199 gift card from selling iPhone 5) do I have to pre-order online or do I just have to show up at a Verizon store Sept 19th?

If I wanted to exchange my iPhone 5 for the new iPhone 6 (no additional cost after $199 gift card from selling iPhone 5) can I pre-order online now or do I just have to show up at a Verizon store Sept 19th?

scodaddy, that is a wonderful question. We are super excited about the new iPhone. You can always pre-order your new iPhone online and then start the mail in rebate by following this link: http://bit.ly/GGnDDC Or you can always go into the store location and do it all in store on the 19th when the phone is launched. That would depend on if the store has them in stock when you go in. I hope that this was able to address your concern.
KevinR_VZW
Follow us on Twitter @VZWSupport

Updated my mac to mountain lion 10.8.3 and now my app store, mail or facetime won't open. Also, I am not longer able to play videos through firefox. I tried downloading the combo for mountain lion and it refuses to install? Can anyone help me?

updated my mac to mountain lion 10.7.8.3 and now my app store, mail or facetime won't open. Also, I am not longer able to play videos through firefox. I tried downloading the combo for mountain lion and it refuses to install saying that I need to see developer. Whenever I try to open my appstore, mail or facetime it says that the programmes need to be installed and might not be compatible with this version of mac operating system. Can anyone help me?

It's not a bad install of Mountain Lion. I've had the same thing happen to me, but it affected not only Mail, but a variety of other programs including iPhoto and MS Office, where I had to delete preferences, caches, and reinstall the OS as well as the program itself. I'm still having issues with Mail, so I've gone to another program.
Everything was fine upon the initial install. I restarted my iMac about two weeks after the install, and that's when the issues began to happen. I've reinstalled Mountain Lion twice, but the same issues arise.
As I mentioned above, you'll need to figure out which preferences are causing the issue, then reinstall the program, as a fresh reinstallation will do you no good unless you wipe the drive completely.
Here's a thread that helped me with iPhoto:
https://discussions.apple.com/thread/4794375?start=0&tstart=0

I pre-ordered an iPhone 6 Plus and the delivery date now says October 14th. The point of the pre-order is to get it on release day (or shortly thereafter). Can I go to a Verizon store to pick up my new phone on release day?

I pre-ordered an iPhone 6 Plus and the delivery date now says October 14th. The point of the pre-order is to get it on release day (or shortly thereafter). Can I go to a Verizon store to pick up my new phone on release day?

I'm not sure that answers the question Candice.
I'm in the same situation. I was up trying to get on the Verizon page at 11:55, kept getting the ECPD error. When finally got through, the Silver Iphone Plus 64 showed arrival of 9-19. At every step of the process, it seemed that I was ordering a phone that would arrive on day1. At no point did it say this was an estimate. At no point did it say it might change. In a big yellow box, it said "9-19". Ordered it, then got confirmation email stating it should arrive at 9-19. Seems like all should be good, right? Order site said 9-19, I've got a confirmation email saying 9-19, done and done.
Then I check the website, and suddenly it changed to 10-14?!?!?!? I feel like this was a bait and switch. I was able to pickup an iphone5 in a local store on launch day, and would not have locked myself into a preorder through Verizon if I had known this would happen!
So, that leads back to the original questions. Lets assume I walk into a Verizon store on 9-19, and there is an available iphone6 plus just sitting there, can I either get that phone as fulfillment of my pre-order. Or, cancel my pre-order and buy that phone right then and there?
JJK
PS: It seems there are many people you misled this way. For every person who takes the time to post on this site, there are going to be many many more who are silently ****** off.

My iPhone 4S went into lock-up with a screen display image of USB connector pointing to iTunes logo. I took it to a Verizon store and they said I have a brick lock and that only an Apple retail store 50 miles away could clear it

My iPhone 4S went into lockup with a screen displaying an image of the USB connector pointing to the iTunes logo. I was traveling and took the phone to the closest Verizon store. The store informed me that I had a brick lock and that only an Apple retail store could unlock the phone. The Verizon store explained that they have seen this problem with SEVERAL other 4S users who had upgraded to the new iOS7 operating system and that to their knowledge it is too demanding to work on pre-iPhone 5S phones having a far less capable processor. The closest Apple store was 50 miles away in King of Prussia, Pennsylvania. I went to that store three days later (today) to reset the phone before flying out of Philadelphia Intl. Airport. The Apple store personnel were overloaded and not sensitive to my plight. They told me that I would have to make a reservation for a time 2 hours later for tech support. I couldn't do that without missing my flight - out of luck until I get back to Los Angeles. If the Verizon store explanation is true, Apple needs to accommodate 4S and earlier generation users and not force them to upgrade to a $459 iPhone 5S!

villebard wrote:
The Verizon store explained that they have seen this problem with SEVERAL other 4S users who had upgraded to the new iOS7 operating system and that to their knowledge it is too demanding to work on pre-iPhone 5S phones having a far less capable processor. !
The salesperson at Verizon has no clue what their saying.
My 4S and many of my friends works perfectly fine on IOS 7.3, no issue as all.

Verizon Store advertising equipment it won't sell

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