Verizon surcharges and taxes

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Kinda funny on these charges their claiming not to be Taxes I spoke with the FCC regarding these charges and according to them a company cannot charge their customers for taxes charged to that company for their line charges or their regulatory charges or their Federal USC charge which was done away with for non business customers.  I was advised to file a complaint with my Commerce commission regarding these charges that I am being charged for that are illegally being charged to me.  As well as to file complaint which I did to the FTC.
Why should I pay extra money for them to maintain their towers when their service in my area ****  big time.  Their towers are over loaded I have complained several times to them about this they leased space on a new tower in my area and put up 4 elements on the tower knowing that this area has 4 campgrounds and 2 resorts which bring the population in this area up to 1.2 million people with the campgrounds and resorts.  They are aware of this and when I file tower complaints to them they claim their person comes out and checks the location and funny enough they never do.  I own a 100' tower I offered to lease space to them on and they denied said they don't plan any upgrades in my area for the next few years.  So what im supposed to pay your company for garbage service that you own reps told me cause there is signal of 3 bars according to their map that I cant get out of my contract and go else where with my service.  Funny any other carrier if you cant maintain cellular service and drop calls or have calls go dead air mid call either fix the problem or let you out of your contract! 
It will be interesting to see what the ICC says about this along with the FTC investigation into this as well.  At&t was forced to credit their customers for the fee's they were illegally passing onto their customer I know both of my sisters and my brother have them and they were refunded for the same exact charges that verizon is hitting us with!  I smell a lawsuit coming on class action style!
Message was edited by: Verizon Moderator

cehlert1981 wrote:
<< Post branched to a new discussion thread for better exposure >>
Kinda funny on these charges their claiming not to be Taxes I spoke with the FCC regarding these charges and according to them a company cannot charge their customers for taxes charged to that company for their line charges or their regulatory charges or their Federal USC charge which was done away with for non business customers.
Actually you are wrong. The charge still does exist. Also though the FCC does not MANDATE that Verizon and others get their fees from customers they do allow it.
http://transition.fcc.gov/cgb/phonebills/samplePhonebill.html
Universal Connectivity Fee (Universal Service Fund), Federal:
Because telephones provide a vital link to emergency services, to government services and to surrounding communities, it has been our nation’s policy to promote telephone service to all households since this service began in the 1930s. The USF helps to make phone service affordable and available to all Americans, including consumers with low incomes, those living in areas where the costs of providing telephone service is high, schools and libraries and rural health care providers. Congress has mandated that all telephone companies providing interstate service must contribute to the USF. Although not required to do so by the government, many carriers choose to pass their contribution costs on to their customers in the form of a line item, often called the “Federal Universal Service Fee” or “Universal Connectivity Fee”.

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                Here I sit writing this long complaint that no one in VERIZON will ever be held accountable for, no one will answer for the lies, mis-information, and disrespect employees and VERIZON MANAGERS perpetrate even though each lie was documented by VERIZON in account notations, and no one will be accountable for the lies the retail stores tell in order to increase their QUOTA to activate a certain amount of new lines per month.  I am utterly disgusted with the treatment I have received, will be requesting these notations (if they have not been deleted from my account), have documented each conversation, and recorded many of the conversations, with an end result of pretty much nothing.  VERIZON does not care about their customers and could probably care less about my terrible experience.  While there are several other cellular options available, they are all crooks and liars just as the perfect documented examples of VERIZON employees and management lying in this case.
    Christopher

        Giogetz,
    Thank you for taking the time to share your experience. I am shocked by the many representatives that you had to speak to regarding your first request. This situation should have never gotten to be complicated and resulting in multiple calls from you. I apologize on behalf of those representatives for dropping the ball. I do agree that the representatives do need to be held accountable and I would like to submit feedback for those that you worked with. I have sent you a direct message. Please reply to the direct message so I can begin submitting feedback.
    AndreaS_VZW
    Follow us on Twitter @VZWSupport

  • New Customer - Have had MISERABLE experience with Verizon service and Customer service

    I am a brand new customer of Verizon Fios and so far I have zero good things to say about it.  If it wasn't for the aggrevation of switching cable companies, I most definitely would go back to Comcast.
    I moved into a new home in the middle of April.  The previous owner had Verizon Fios in this house, so there was minimal installation that had to be done when I initially set up my cable.  My house was pretty much empty at the time, so we had the TV's set up where we had a place to put it (upstairs, kitchen, and living room).  We recently bought bedroom furniture, so we could now move the TV to where we initially wanted it, in our bedroom.  However when we tried to hook it up to an outlet, no picture came though.  This is when my awful experience with verizon customer service (or lack there of) began.
    I took time out of my work day to call Verizon about this problem.  I was on hold for about 30 mins until I actually heard a human's voice.  He was unable to help me since I was not at home to unplug and plug things back in. 
    I called again when I was home, this time I was on hold for about 20 mins (wow)... the first person could not help me, so she transferred me to another department... put on hold for 35 mins.... this perosn couldnt help me either and they transferred me back to the SAME DEPARTMENT I WAS INITIALLY TRANSFERRED FROM.... put on hold for about 45 mins... finally i speak with someone that knows what they are talking about.  Of course I have to go through all the same steps that I did the first time which did not work.  As this person decides I need a technician, he begins to look up available dates... and then after an hour and 35 mins on the phone, it gets disconnected!  I wait for 5 minutes to get a call back but I get NOTHING.  I spent now 2 hours trying to deal with this and verizon doesnt even call me back when its their phone that gets disconnected? Thats terrible.
    I call back after 10 mins and am put on hold right away (obviously).... after 25 mins of being on hold, shocker - the call is disconnected again.
    That was enough for one day
    I call back again the next day... same old thing... put on hold for 30 mins, talk to one person who cant help me, transferred to another department and put on hold for 20 more mins.
    Finally with the tech department who says they are going to schedule a tech to come out to fix the problem but also mentioned they are going to charge me $55 for this! Are you kidding me?????? Verizon wastes about 4 hours of my life and busy day and then has the nerve to say they are going to charge me for it? I asked the person several times if I could speak with a manager or supervisor, they never let me.  I asked multiple times and she just said that they wouldnt be able to help me and that the charge would stick.
    I can't imagine that anyone would treat a brand new customer like this.  I will not recommend Verizon to any one until I see some kind of help or REAL customer service from them.

    I did call them this morning, and still on the phone.
    I will say this - the reps are very friendly and do try to help in earnest.  That's been my experience overall with Verizon.  So in terms of the actual people, I give them an A+.
    In terms of their system and how they process things, they get a big fat F.   The very idea that I sent back a phone with accessories and their warehouse only registered the return of the phone pretty much says that there is something fishy going on there at the warehouse.   And it took an hour to sort this out so far and counting.
    The thing that bugs me about Verizon is how complicated it is to get everything straightened out.  
    Right now, they are trying to sort out the activation fee - I already have been charged one and now they are trying to figure out if i have to pay another one.   Another 15 minutes just on that.
    Everything has been resolved.   Thankfully, Verizon's saving grace is that their reps are nice people.

  • Can you go to a Verizon store and buy a phone at full retail and use it on prepaid?

    As a current prepaid customer with a 3G iPhone 4, I was looking forward to July 17 to see exactly what Verizon was going to offer for prepaid in terms of 4G LTE. Some of the phones I like but was thinking of some other phones that Verizon offers their postpaid customers but not to prepaid. I wanted to know if I walk into a Verizon store and offered to buy any phone at full retail price, would they sell it to me knowing it would be used on prepaid? The phone I was interested in was the LG G3 but there may be others.

    You would only need to trade in your current phone if you are still under contract AND eligible for the early edge offer. The early upgrade may be available if you have less than 1 yr to go on your contract.
    If you are off-contract and eligible for an upgrade you can get a new phone on the Edge program (assuming you are eligible).
    As to same-day phone - that still depends on if the phone you want is available or has to be ordered.

  • I know the day and time of a conference call that took place b/w 2 Verizon customers and a 3rd party but it is not reflected in either phone record. Why?

      I am an attorney with a law firm that is involved in litigation where the date and time of a 3 way call that took place in June 2009 between an attorney at my firm, a broker, and the broker's client.  The broker and broker's client are both Verizon Wireless customers.  I have their phone records for June 2009.  I am 100% certain a three way phone call took place between the attorney in my firm, the broker, and broker's client.  However there is no phone record that shows a phone call between all three individuals. . 
    The first Verizon Customer is a local real estate broker with a West Palm Beach, Florida  phone number with a 561 area code.  The other Verizon Customer is the broker's client and was in CT on both 6/24 and 6/25.  The broker's cell phone records were reproduced by Verizon in 2014. I believe the client's cell phone records were reproduced by Verizon in 2013. The client has an 860 area code.  The law firm is in Palm Beach County with a 561 area code.  Any phone call from the law firm to the broker would be local and would only show up on the broker's cellphone record.  Any phone call from the law firm to the broker's client (who was not a client of the law firm) would be reflected in the law firm's long distance records.  There is no such phone call.  The broker's cell phone records show a 10 minute phone call between the broker and the law firm at 2:24 p.m on 6/24.  There is a 8 minute phone call from the broker to the law firm at 9:39 am on 6/25 and a 22 minute phone call from the law firm to the broker at 9:48 am.  The broker's cellphone record shows that during the 9:48 phone call the broker attempted to perform a 3 way call with the client at 10:04 and again at 10:05. Each attempt lasts just 1 minute and neither shows up on the client's cell phone records.  The phone call with the law firm and broker lasts an additional 4 minutes.
    The broker's and client's cell phone records show a 10/11 minute phone call on 6/25 depending on the record at 8:41 am.  There are numerous other phone calls between the broker and client on other days.   
    If the broker called the client then called the law firm, then the initial phone call should be reflected in both Verizon invoices, and the 2nd call should be reflected in the broker's record.
    The same would be true if the client initiated the phone calls.
    If the broker called the law firm or law firm called the broker, then called the broker's client the phone call should be reflected in the law firm's long distance records and the client's records.  It is not. There is no documentation that shows the client was participating in a 3 way call.
    My question is why not?   Alternatively, is it possible for the 3 way call not to be reflected in the records?  I have the phone records of both customers. I also have the invoice number for the broker.  How can I find out if the broker added the client to any of the above calls. 

        Hi papal74. I am sure that this is a situation in which these call records are extremely important. In order to provide additional information about these call records we would need to speak with you personally. Please give us a call at 800-922-0204. This way we can get down to the bottom of this.
    ErinW_VZW
    Follow us on Twitter @VZWSupport

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