I know the day and time of a conference call that took place b/w 2 Verizon customers and a 3rd party but it is not reflected in either phone record. Why?

Question

  I am an attorney with a law firm that is involved in litigation where the date and time of a 3 way call that took place in June 2009 between an attorney at my firm, a broker, and the broker's client.  The broker and broker's client are both Verizon Wireless customers.  I have their phone records for June 2009.  I am 100% certain a three way phone call took place between the attorney in my firm, the broker, and broker's client.  However there is no phone record that shows a phone call between all three individuals. . 
The first Verizon Customer is a local real estate broker with a West Palm Beach, Florida  phone number with a 561 area code.  The other Verizon Customer is the broker's client and was in CT on both 6/24 and 6/25.  The broker's cell phone records were reproduced by Verizon in 2014. I believe the client's cell phone records were reproduced by Verizon in 2013. The client has an 860 area code.  The law firm is in Palm Beach County with a 561 area code.  Any phone call from the law firm to the broker would be local and would only show up on the broker's cellphone record.  Any phone call from the law firm to the broker's client (who was not a client of the law firm) would be reflected in the law firm's long distance records.  There is no such phone call.  The broker's cell phone records show a 10 minute phone call between the broker and the law firm at 2:24 p.m on 6/24.  There is a 8 minute phone call from the broker to the law firm at 9:39 am on 6/25 and a 22 minute phone call from the law firm to the broker at 9:48 am.  The broker's cellphone record shows that during the 9:48 phone call the broker attempted to perform a 3 way call with the client at 10:04 and again at 10:05. Each attempt lasts just 1 minute and neither shows up on the client's cell phone records.  The phone call with the law firm and broker lasts an additional 4 minutes.
The broker's and client's cell phone records show a 10/11 minute phone call on 6/25 depending on the record at 8:41 am.  There are numerous other phone calls between the broker and client on other days.   
If the broker called the client then called the law firm, then the initial phone call should be reflected in both Verizon invoices, and the 2nd call should be reflected in the broker's record.
The same would be true if the client initiated the phone calls.
If the broker called the law firm or law firm called the broker, then called the broker's client the phone call should be reflected in the law firm's long distance records and the client's records.  It is not. There is no documentation that shows the client was participating in a 3 way call.
My question is why not?   Alternatively, is it possible for the 3 way call not to be reflected in the records?  I have the phone records of both customers. I also have the invoice number for the broker.  How can I find out if the broker added the client to any of the above calls. 

Answer 1

    Hi papal74. I am sure that this is a situation in which these call records are extremely important. In order to provide additional information about these call records we would need to speak with you personally. Please give us a call at 800-922-0204. This way we can get down to the bottom of this.
ErinW_VZW
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