Verizon Upgrade Policy Change

Just thought you guys may be interested in the latest development in Verizon's move to make everyone angry. Apparently they plan on ditching annual upgrades and no longer giving the additional NE2 discount for those eligible on contracts started after Jan 16th.  They better ramp up their OS update testing otherwise a lot of people aren't going to be happy with keeping a phone for 2 years with slow updates.  
http://www.androidcentral.com/verizon-changing-its-upgrade-policy-youll-have-wait-20-months-new-phone
[Edited to comply with Terms of Service - removed proprietary image]

PJNC284 wrote:
Just thought you guys may be interested in the latest development in Verizon's move to make everyone angry. Apparently they plan on ditching annual upgrades and no longer giving the additional NE2 discount for those eligible on contracts started after Jan 16th.  They better ramp up their OS update testing otherwise a lot of people aren't going to be happy with keeping a phone for 2 years with slow updates.  
http://www.androidcentral.com/verizon-changing-its-upgrade-policy-youll-have-wait-20-months-new-phone
[Edited to comply with Terms of Service - removed proprietary image]
[Edited to comply with Terms of Service]
Let me go ahead and post the text from that image, which is not a ToS violation:
2011 Upgrade Policy:
Overview
Verizon Wireless is simplifying the equipment upgrade policy for customers. Beginning January 16th, 2011, customers will be eligible for promotional pricing as well as special offers that we make available. Changes include retirement of the following programs:
- Annual Upgrade: Customers on 2-yr contracts will no longer be able to upgrade in months 13-20 of their 24 month contract as a standard policy.
- New Every Two (NE2): Customers will no longer be enrolled in NE2 at the time of activation/upgrade after January 16th.
Remember, both of these programs are for customers on 2-year contracts only. So customers on 1-year contracts are not impacted by these changes.
This training will help you understand the changes and provide you helpful information when explaining them to our customers.
Please feel free to edit your original post if you want to copy/paste the above, PJ.

Similar Messages

  • Upgrade Policy Change Catch 22

    Simplified pricing; ya you are doing this to help me out.  Typical Verizon nonsense with some not so cleaver scam wording.  No one actually believes you are making this policy change to simplify anything, it's targeted to hurt customers and make more money.  I said it years ago when the CDMA iPhone rumor started it would be nothing but trouble for those of us who don't want that Apple garbage.  Now its here, soccer moms, over privileged high school kids, and stupid hipsters rejoice while the rest of us suffer.  I have taken a bunch of bandwidth tests and saved screenshots on my Droid X just so I can get a lawyer and sue your company when my service degrades due to this nonsense.  Your network nodes in the CT/NY area already have problems handling the current load, never mind all the rats coming over from the AT&T ship.  They should just stay there as the quality of iOS matches the quality of AT&T's service.
    This rant however is not about the garbage iPhone.  If people are smart they will wait till June when Apple releases the iPhone 5 4g LTE, but again I would not call iPhone users smart so I am sure Verizon will make a killing off of people buying year old technology at new technology prices.  I only mention the iPhone because its the reason I have lost my early upgrade option.
    My problem with this change is that those of us who are grandfathered in for one last early upgrade now get to face a catch 22.  Per the terms of the early upgrade I have to sign another two year contract, something that has not bothered me for the past 10 years I have been with Verizon because they have always let me upgrade a year later, even with a two year agreement.  It is NO LONGER worth signing a two year agreement with Verizon.  Who keeps a smartphone for more then a year?
    From a financial standpoint, paying the extra $70 up front when I buy a new phone so that I am on a one year contract and thus can upgrade every 10 months for a discounted price makes far more sense.  The problem is that I can not go to a one year contract and take my last early upgrade.  Again, the terms of the early upgrade state I need to sign a two year agreement.
    What this means is I have to wait another year and a half for the full 24 months to run out before I can get a phone at an upgrade price, or upgrade in six months with my last early upgrade but then be stuck with that phone for 20 months unless I want to pay $600 for a new device.
    For those who say Verizon is loosing money with people early upgrading your delusional.  Below is one source and one example, but there are many more out there just use google.
    http://gizmodo.com/229664/iphone-only-costs-250-to-make-rest-of-price-is-fanboy-tax
    I have seen new numbers that state the iPhone 4 actually costs around $200 to make, because while technology has gotten better, its also gotten cheaper since the original iPhone release.  Even if you include R&D costs, they are still making a killing on full retail price phones. There is no reason to assume that all the smartphones they sell have a similar markup.
    Furthermore, don't forget the money they are making on service, those hidden fees they throw in on your bill, and ALL THE BLOATWARE.  That's right, they are making money off of the spam they force on your phone like Amazon MP3, NFL, Blockbuster, Skype, etc.  When does it end?  Whats even worse is that If I pay full price for my phone I still have their bloatware installed, which can't be removed.  So they are double dipping by making money off of bloatware and then charging me full price for a phone.  YOU CHARGE ME FULL PRICE FOR A PHONE AND STILL ADD BLOATWARE I CAN'T REMOVE THAT YOU MAKE MONEY ON BY PUTTING ON MY PHONE!  Why should you make a dime off of the device if I am the one paying full retail?  You should not make money on bloatware if I pay full retail price.
    I should not have to get stuck in a two year contract again to use my last early upgrade.  You have made changes to your policy that now prevents me form upgrading every year like I have always had available in the past.  You are saying you grandfathered me in for one last upgrade but that upgrade forces me into this new total nonsense policy.

    @dunkinh
    "Since you're so much smarter than us iPhone users, I'm sure you make enough money to buy phones at retail.  Then you can upgrade whenever the heck you want. "
    Oh you can count on that; but I work for it unlike most of the iPhone hipsters that get it from their parents.  Notice most of the threads on this forum asking about upgrades are kids?  I am fairly sure if you crack that sucker open it says Fisher Price somewhere on the inside, which is why the iPhone is sealed.
    @Grothka
    Is says your device is a HTC Droid Eris.  I don't know its current state, but that phone scores ~65 points higher on quadrent benchmarks after the bloatware is removed.  That may not seem like much but considering the phone get a dismal score of ~210 stock, the jump you get in 65 points really means a boost in performance by around 30%.  That performance increase you get by removing the bloatware is more noticeable on older droids that have less RAM and slower processors.  Apps like CityID and Verizon Backup are always running whether you use them or not, which sucks phone resources.  Bloatware does make a difference, unless you have rooted and removed it you have no idea how much it DOES effect your phone.
    Nothing in your reply explains why VZW gets to make money off of bloatware [which they undeniably do] when you buy your phone full retail price.  It has been said they have pre installed applications [bloatware] installed to subsidize the cost they have to pay when they give you a discounted phone.  First that's a crock, they never loose money on a phone, even discounted but I will admit they are not making as much as full price.  Bloatware is extra revenue, not income needed to offset their discounted phone price.  Again, if you buy a phone at full price then why would they need to offset anything with bloatware as there is no loss in a phone discount.  My point is they are going to make money off of bloatware regardless of what price the phone sells at, that's why its on there in the first place.  It has nothing to do with keeping phone costs down, that's another Verizon LIE.
    "They have no reason to allow you to get a 1 year contract on the EU as you have been made aware of all the changes that have been made."
    Have you gotten a call, text, or letter from Verizon?  I still have not been made aware of this officially.  No one I know has.  There is no post on the VZW website, no information, etc.  They tried to SNEAK this by customers and keep it hush hush.  They still are for that matter and probably will never make an official announcement.  The only way we know is some VZW employee leaked information on the net.
    As for what "we" have been told, nothing is official.  Honestly, do you really trust these reps?  In my 10 years with Verizon I have been told so much wrong information I no longer listen to a word they say.  These forums are PROOF.  How many posts with misinformation regarding the iPhone upgrade have you seen?  That's ONE example.  I have 10 years worth of them. 
    The simple fact is that it effects EVERY two year contract holder.  Does that seem like a minority?  The MAJORITY of people hold two year contracts with Verizon.  That means they do one of two things, upgrade every two years and get $50 off with the every two or upgrade after 13 months and get discounted pricing.  If you are a two year contract holder it was one of those two no matter what they say.  Therefore, I state again this effected every two year contract holder whether they realize it or not.  How is that a minority?  When your kid falls down and skins their knee you don't freak out, tell them its all right, and send them back to play.  If you don't do that they cry like hell.  Is it really alright?  No they are bleeding and injured.  The point is that Verizon is doing the same thing "Oh its alright, this is not a bad thing, its simplified pricing, it only effects a minority and not you."  They can shove it up their ... it effects every two year contract holder. 
    Per terms and agreement, if you did not take an early upgrade you got an every two discount; one way or the other you got something.  With that gone how does that only effect a minority?  Its just more Verizon **bleep** word games.
    @Wsuraider09 
    Oh I have NO plans on switching; everything you said is totally true.  I never said it wasn't.  What I am going to do is be a thorn in their side letting everyone know they are screwing customers.  If enough people complain, things will change.  We would not be dealing with this if that stupid kids toy of an iPhone was not being released on VZW.
    BTW as for a lawsuit due to network overload:  http://tinyurl.com/5wloat7
    We have several legs to stand on, not just one.  Don't even start with me about legal issues.  When I see a slowdown in my service this Feb 12th, they are going to get sued.  Have you have been around long enough to member the Motorola V710 lawsuit?  Remember that outcome?  I think we did alright.  My name is somewhere in that legal document.
    They want to play games, we can play games back.  I am not like this till some tries to tell me "its no big deal" and then screw me out of money.  I am not rich, I work 60+ hour work weeks on an ambulance being exposed to all sorts of garbage to be able to live comfortable.  These over privileged executives that have a laissez-faire "let them eat cake" attitude can go sit on fence and spin. 

  • VERIZONS UPGRADE POLICY:

    There Will be changes comeing Jan 16: on two year contracts:   Please read the Android-Central Post
    One year Contract terms are not Affected by this change.

    TedKord wrote:
    What I'm not clear on is, will I lose the NE2 discount I now have in my account after 1/16? I don't think so - but once you upgrade after 1/16, your NEXT upgrade will not have the NE2.  I've been holding off on upgrading to see what sort of phones are coming Q1 of this year - but if I'm going to lose the $100 credit, maybe I should just jump on either a DX or Fascinate. It won't "expire" - and those who upgrade up until 1/16 will still get the NE2 on their next 20 month upgrade; that will stop being part of the deal on 1/16.  (That's how I'm reading it anyway).
    I hope they give us several days warning on this, with ALL details, so folks like me can make an informed decision on what to do.  If you upgraded prior to 1/16, and have an NE2 coming 20 months from that date, it will still be honored.  I think you'll be fine, TedKord.  But you are right  - it's getting close to policy changing, and advance notice would be nice.  My NE2 is coming up 1/10/11, and if I'm reading it right, if I upgrade before 1/16/11 I'll get another NE2 credit in 20 months.  If I dilly-dally and wait till after 1/16, I'll get my $50 this time but that's it.  It would be nice to know for sure what my situation is...

  • Upgrade Policy Change: One Version To Rule Them (You!) All

    Just received a phone call from an Adobe representative, asking why our office didn't upgrade en masse from CS4 to either CS5 or CS5.5. (Our answer was of course "we didn't like the new features & we're happy to stick to CS4 until something better comes along.") She warned us, though, that Adobe's long-standing policy of allowing a two-version spanning upgrade is about to change, and to qualify for the as-yet hypothetical CS6 we need to upgrade our site license first.
    Add your opinion below, please.

    Made up a table today on all the costs and the best way forward for myself.
    Option 1
    Illy and Photoshop CS2
    Upgrade price for both of these is a combined total of €398
    If I don't upgrade these two now - and want to buy them in the future it will cost me €1388.
    And I don't think I'll need to upgrade Photo or illy CS5 after this upgrade. Literally only doing it so I don't have to pay full price.
    InDesign CS5
    I should be able to update InDesign CS5 to Cs6 (if Cs6 has tools necessary)
    Approx €119
    But that won't be for another 12 months or so (any word on release date?)
    Option 1 Totals
    I'm looking at over the next year
    €398
    Followed by updating InDesign again for CS6 @ €119
    Totaling
    €517
    Option 2
    Design Standard Suite
    The other option is to use the Upgrade offer to upgrade to Design Standard Suite.
    That will cost €799 (using the Upgrade price and InDesign CS5 as the upgrade option)
    I should be able to upgrade that Suite for €299 in the future.
    Option 2 totals
    €799
    Then pay again for an upgrade to CS6 @ €299
    Totaling
    €1098
    I could in theory SKIP CS6! So that would keep me at €799.
    Upgrade to CS7 (if it's released) in 2015(ish)
    Frankly
    I'm better off upgrading Photoshop and Illy now - actually don't need Photoshop CS5 at all? So I could go with just Illustrator for now
    Upgrade Illy for €199
    Upgrade InDesign to CS6 for €119 (hopefully)
    That should put my costs at €318
    Pray
    I just have to pray I don't need Photoshop CS5! Or I'll be paying €689 for that.
    Might be best to play it safe and upgrade Photoshop too then @ €199
    Putting me back at €398 for this quarter
    Then another €119 when I want to upgrade InDesign (should I choose I need CS6).
    Where Adobe have gone wrong (imo)
    It's unfair to ask people to upgrade to CS5.5 now and then have to upgrade again in a few months time (to CS6)
    This is where I think Adobe got it wrong. I feel that people will upgrade to CS5 for their CS2, CS3, CS4 titles.
    But I don't think they'll bother upgrading to CS6 after only a short time on CS5. I know I won't be upgrading Illy or Photoshop for a long time after this.
    I think Adobe are shooting themselves in the foot here.
    Which brings me back to the "Original Letter" posted at the start of this discussion.
    I even more whole heartedly agree with Scott's letter. And I hope Adobe takes notice.

  • Change upgrade policy!

    First off, I have only had the iPhone for a few weeks and I think it is the best phone I have ever seen. My primary concern is the yearly new iPhone release Apple puts out. If you are going to make a new iPhone yearly, I think Apple should allow their customers to get a discounted upgrade yearly as well. Limit it to older iPhone to newer iPhone only. Require a new 2 year deal every time, with the exception of the yearly trade in of older iPhone to newest iPhone. This will keep customers addicted to their iPhones for many, many years, keeping their eyes off the Androids and other smart phones as they come out with new releases and features. I really enjoy my iPhone 4, but when the iPhone 5 comes out, I will really want to enjoy that as well. I'll pay another $300 to upgrade, I'm just not going to pay $1,000 for it. Plus, when 4G LTE comes out over the majority of the Verizon network, I will definitely want a 4G LTE capable phone. Cell phone networks add updates so frequently, 2 years is a very long time to stick with 1 phone. Apple, please give us the capability of upgrading our iPhones yearly as you release your new phones! I'll sign as long a contract to keep an iPhone as you want if you allow me to upgrade to a new iPhone at the discounted price every year!

    The upgrade policy is determined by the carrier, not Apple. AT&T treats iPhones as they would any other phone (smartphone, technically) with regards to plans, subsidies, and contracts, and I'm pretty sure the same goes for Verizon.
    EDIT: You see, you aren't really getting a discount at all. It's more of a loan. You will pay back your carrier the subsidy that they provided by paying your monthly bill over the course of your 2-year contract. The larger your monthly bill, the faster your carrier gets paid back the money it "fronted" for you that gave you the opportunity to buy the iPhone from Apple at such a low price. This is why many customers become eligible for an upgrade before their 2 year contract is up. Again, the carrier provides this subsidy, not Apple. If you were to buy the iPhone outright (hardware only, no contract or cell service) it would cost hundreds of dollars more.
    The subsidy is an incentive for the customer to buy new phones from the carrier's providers, and the 2-year contract is insurance for the carrier to keep the customer and his/her monthly bill. It's a win-win for the carrier and the cellphone manufacturers/providers.
    Message was edited by: eaglesflight1258

  • Changes to the Upgrade Policy - Expected or Surprised?

    http://www.droid-life.com/2013/04/12/verizon-confirms-our-report-upgrade-eligibility-changes-to-24-month-cycle-ne2-credits-gone-as-of-april-15/

    tikibar1 wrote:
    Did you see this thread?
    https://community.verizonwireless.com/message/953465#953465
    Actually that's the last message so far in Upgrade Eligibility Moved to 24 Months

  • New Upgrade Policy

    2 years ago I upgraded my cell phone using my available mifi upgrade. Now I am trying to upgrade to the Galaxy S5, again using my mifi upgrade. Verizon is telling me that they do not allow upgrade sharing. That is a complete lie, considering that is how I upgraded my last phone. Is there a way around this, I really want the S5 now. I don;t see what the problem is if I use my upgrade for a new mifi or cell phone, either way I am locked in with Verizon for another 2 years. Has anyone else had this problem, and how did you handle it.

    The policy changed last April; upgrade sharing is still allowed, but only within the same equipment category, i.e., you can use a phone upgrade to purchase a new phone, but you can't transfer upgrades from non-phone devices such as a mi-fi.

  • Upgrade plan changes

    So get this o just got an update that effective Jan 16th Verizon is changing there upgrade policy effectively this of us on 2 year contacts ate going to have to wait 2 Yeats be4 we can.upgrade r u serious?! How r u going to do that in this day an age where new top.end phones come our every six months? Look at the original Droid owners 6montha later the Droid x and Droid 2 come out threw stuck for.a year that bearable but 20 months now? I got with Verizon thinking better coverage better phones better service more expensive but u get what u pay for now were in 2011we all know it getting dual core droids this year nd.I'd have.to wait.till next year? I mean bad enough capped data plans for 4g phone but i could.deal wid 5gs but if this does come to effect ill buy the new Etna full price come.end ofmy contract ill go wid sprint if you don't agree with this change leave a comment lets see if Verizon will come to reason

    The only things that are "going away" are two extra perks that were available to primary account holders - the annual upgrade option and the NE2 extra discount.
    You will still have the option of a one year (upgradable at 10 months) or two year (upgradable at 20 months) contract, at the discounted pricing for one or two year terms, same as everyone has now. This is just taking away a couple of extras that were available to some customers (like me )

  • Rediculous upgrade policy

    I'm a long-tome AT&T client (Costigan business client thru my Corporation). I was given an Apple gift card to upgrade from the iPhone 3G to the 3Gs. The Apple representative told the purchaser that I DID qualify for the upgrade and sold him the gift card. When visiting the Apple store to obtain the 3Gs phone, I was told that I had several months left before I qualified for an upgrade (but, of course, I could pay twice the price and upgrade early.) The Apple rep pointed me to AT&T to complain. I did. AT&T pointed me back to Apple. Other than sending an email to AT&T to complain, are there any other recommendations regarding this rediculous policy?

    I guess it can be argued that AT&T's upgrade policy is ridiculous, but the same applies with every carrier in the U.S. I'm a former Verizon subscriber - I switched to AT&T before the original iPhone was released after being a Verizon subscriber for 6 years or so. I didn't qualify for upgrade pricing for a new phone with Verizon until within the last 3 months of an existing two year contract. With AT&T, I qualify for upgrade pricing for a new phone within a year and a half of my existing two year contract, but this can be different for each subscriber depending on several factors.
    Not sure why AT&T customer service points you back to Apple in regards to not qualifying for AT&T's upgrade pricing with a new phone at the present time, which is entirely up to AT&T. Apple cannot override this on AT&T's behalf.
    Your complaint lies with the Apple rep who provided the gift card buyer incorrect information about you qualifying for AT&T's upgrade pricing with a new phone. Not sure how this information was provided incorrectly since it is obtained from AT&T. You should voice your complaint to the Apple store manager regarding the Apple rep at the store that provided the gift card buyer incorrect information. Unless AT&T is willing to make an exception on your behalf allowing for you to qualify for upgrade pricing with a new phone now, there is nothing Apple can do to change this. Since incorrect information was provided by an Apple rep, maybe the Apple store manager will reimburse you for the gift card. If not, keep the gift card for several months and use it to purchase a 3GS when you do qualify for upgrade pricing with AT&T.

  • AT&T's representative's view of upgrade policy

    I just spoke to an AT&T representative (2 actually) and this is what I was told regarding the upgrade policy. I bought the original iPhone 11/2007, then upgraded to 3G on launch day with no subsidized pricing. I want to upgrade to 32GB 3GS, but cannot until 03/12/2010. I called to ask why and was told that since my line bills less than $99.00 a month I am not eligible until then. I either have to pay $499 with new contract or $699 without. I have 3 iphone lines and 2 non-iphone lines on my plan. The $220.00 a month charges are listed on one of the non-iphone lines, because I was told that's how it had to be done when I opened my account. I spend over $400 a month for my service on 5 phones, and they still will not give me the $299 price. Both reps told me it was Apple that set the prices not AT&T. (Which I think is complete BS.) I am REALLY upset that I cannot get the $299 price. I wanted to upgrade 2 phones. Now I am not doing either one. Apple just lost 2 3GS sales because of AT&T's policies.

    The 3G was subsidized and you have to either pay the early termination fee or get within a few months of your contact expiring before you can get another iPhone at the subsidized price. AT&T is not doing anything the other carriers are not doing. I used to be with Verizon Worthless and they did the same thing, except they were ruder about it when you asked for an early upgrade.

  • Understanding the upgrade policy

    I came to the forums for the first time in quite awhile to ask a question about a laptop. Have had little time the past months to work in Photoshop. Now I find there out about the new upgrade policy and find different opinions on what the new policy is. (I've also discovered that the forums have a whole new look!)
    I have CS5. Is it true that I can wait untll the end of 2012 to upgrade to CS6 to get the upgrade price of 199.00, (or maybe Adobe will change that also?)
    I think I understand that I can't skip 6 and wait for 7 to upgrade. I don't really mind as long as I can wait until the year's end because I don't like to be an early upgrader. I might have skipped this upgrade, because this time there seems fewer features of interest, but I have always found some new and useful things each time.
    Anyhow, I am thinking of auditing a college class in art this year (an accredited college.) so I think that means I could get a copy of InDesign, CS6, Illustrator and Acrobat. I've wanted Indesign, but as an amature coudn't justifiy it. The price wouldn't be much more than upgrading CS6. (With the cost of the class it will be quite a bit more.) But then I am unable to transfer my license (sell) the bundle later? My current CS5 might or might not be saleable? (not if Adobe can find a way to stop it.). So if I can't work on my PC anymore (age) or die (my heirs) are stuck with useless software?
    Would I be able to sell/give my current copy of CS5 if I buy the educational bundle?
    It's all so confusing. I will likely get CS6 anyhow, but maybe will stop then and just use what I have which I haven't begun to learn all of anyhow.
    Hope I made the quesions clear in my chatter. Especially: do I have until the end of 2012 to decide? And can I not  sell my current CS5, or the educational bundle at any time if I join the class and buy the package? Did I miss anything - there is so much new!
    Thanks, I guess I'll ask my other question now.

    You seem to have a confidence in Adobe that is not supported by their recent record.
    John Waller wrote:
    …If they did in fact "do a Quark" (take their customers for granted and stop developing)…
    Adobe suits have taken their customer for granted for quite some time.  Take their disastrous outsourcing of customer and tech support to India, and the contempt with which they treat us there and even in these forums.  Their recent record of pushing unripe, buggy software out the door is nothing short of appalling.
    John Waller wrote:
    …competitors would no doubt swoop with another compelling offering and gladly usurp their customer base…
    Who are these "competitors" of whom you speak?   I'd love to be "usurped" by them  —rather than continue to be screwed by Adobe. 
    John Waller wrote:
    …I'd like to think that Adobe is wiser than that and that the Cloud exit strategy will become more mutually beneficial over time.
    Adobe has been innovating since it began so it's deeply embedded in their DNA.
    Here you speak of the Adobe of the 1980s, which no longer exists.
    During the Bruce Chizen era they degenerated into a third-rate corporate raider, as evidenced by their ill-thought "acquisition" of the Macromedia white elephant which in reality turned out to be the Macromediatization of Adobe into an unresponsive bureaucracy.  Just like Macromedia had acquired Fontographer only to let it languish, the macromediatized Adobe bought out Visual Infinity only to kill their unequaled suite of film grain management, GrainSurgery 2.  For these reason alone, GrainSurgery 2, I will continue to run Photoshop CS4 until I give up the ghost.
    Nobody needs to be reminded of Freehand, part of the Macromedia merger and a casualty abandoned by Adobe.
    The innovators are now irrelevant to the Adobe bureaucracy.

  • Does the end of the year upgrade policy also include just Photoshop?

    I understand CS3 and CS4 are eligible for upgrades to CS6 until the end of the year, but what about upgrading from PS4 to PS6? I normally upgrade to every version, but due to being layed up for 8 months with a knee injury money is extremely tight, so I was planning to wait and upgrade from CS4 to CS6. I heard about the new (now old) upgrade policy so I upgraded to CS5 a few days ago. Now I see that Adobe changed the upgrade policy again. Now I'm wondering if I can return CS5 and wait to upgrade to CS6 later in the year when I have more cash flow.

    Hi Coldrake
    Yes, all CS3 and CS4 products, whether they're a suite or stand-alone product, like Photoshop, as a one-off arrangement this year only, can wait 'til December 31st 2012 to upgrade directly to CS6... of course, we don't know how much that will cost!
    Thank you, pf22, that answers my question perfectly. I'd love to keep PS5, especially with the discount, but as I said, after being off work for so long, money is extremely tight at the moment and will be for the next couple of months.
    Of course we also have the "Grace Period" coming up where you could purchase the CS5 upgrade and get CS6 for free
    It looks like it's going to be a few months before PS6 will be coming out, so I may be able to swing that, thank you for an excellent suggestion.
    Thank you Noel for covering all the bases! I don't have the suite, just Photoshop.
    Thanks for both of your replies, they are greatly appreciated.
    Larry

  • Manufacturers Coupon + PM causing issues -- Policy change or Incorrect Store Procedure

    Let's try again.
    Has BBY changed its official policy about PM and use of Manufacturer/Vendor Coupons?
    Many (many, many) times over the years the mods here have stated that  MQ should essentially be considered a form of payment and should never be turned downed with Price Match, Combined with Sales or discounts, Upgrade and Save,  B2G1, combined with RZ certificates,  etc.      A nonexpired single MQ (per item) is never double dipping as long as the price of the item exceeds the amount of the coupon.
    OTOH, far too many stores continue to insist that MQ can't be accepted for any number of reasons (some store swear BBY doesn't accept MQ at all since the scanner never reads the barcode).
    Recently a new trend has emerged that several stores seem to be ringing MQ up as Store Coupons under the excuse of BBY Policy Changed which makes them  not combine properly with other promotions/kicks them out of the system entirely/and specifically negates a Price Match
    Is this a new Policy or are the Stores/certain Store Managers intentionally or unintentionally not following proper protocol to disallow customer discounts.

    Hello again prospect60,
    Thank you for your reply. Have you personally had the experiences you use as examples? If so, I would very much like to know more details about them and the stores at which they occurred!
    While I'm extremely uncomfortable with the idea that you or our other customers visit our stores planning to cope with confrontations, the best recourse in the uncommon scenarios that you describe is to call us at 888-237-8289 in the moment. That way, we can do our best to address whatever the situation is on the spot. That being said, it has never been my experience that our telephone agents perform as anything but advocates for our customers, doing their level best to find workable and satisfying solutions.
    If you personally know of anyone who has had such experiences and not contacted us about them, please let them know that they are welcome to do so. We want to hear from them, help them, and learn from them. But do please remember: what you are describing as "common reports" represent the merest fraction of the customers who visit our stores. We strive to care for our customers with a high level of service and have great success at it!
    Once again, I'm grateful for the conversation. I hope you have a stellar weekend!
    Sincerely,
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

  • New phone insurance policy change?!

    i just upgraded my phones in december, both of them currently have cracked screens. the last time i needed to send my phone out it was free. This time they're telling me that its gonna cost me $150?! because the policy changed in September '13?!

    Hi Mrsheffner12,
    One cracked screen is frustrating enough! To have cracked screens on not one, but both of your phones is understandably disheartening. I’m happy to see you regularly purchase Geek Squad Protection (GSP) on your phones as it allows you the opportunity to fix issues like this at a much better value than buying a new phone outright.
    Yes, a $149 service fee has been added to GSP plans on cell phones. This change is in effect for GSP plans attached to phones on or after September 1st, 2013. The fee is only assessed in the event that the problem with the phone is not covered by the manufacturer's warranty. Most cases of accidental damage, including cracked screens, are generally not covered by the manufacturer so the repair includes the service fee. To coincide with the added service fee, the monthly cost of the GSP plans for phones has been lowered. You can see the full terms and conditions of our GSP plans here.
    I appreciate you taking the time to share your concerns with us here on the forum. Please let us know if you have any other questions.
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Verizon Privacy Policy?

    Regarding the Verizon Privacy Policy- there seems to be a huge omission; namely, what is your policy on requests from the government for customer data? Back in 2006, Verizon, and other major phone carriers, at the request of the NSA or Homeland Security?, gave these Fed agencies tons of customer info, secretly. Verizon Corp had the opportunity to say "NO", but did not. When this invasion of privacy was made public, lawsuits were brought against Verizon. How did that work out? May I suggest, that in the future, when ever the Feds want information, let your customers know. Is it necessary to keep it a secret? The message about "protecting your privacy is serious business" blah blah blah, is warm fuzzy baloney and everyone knows it.  Keeping your customers truthfully informed will keep us on your side.
    I apologize for any errors of fact.
    Sincerely,
    JBX

    Well it is out in the open and Verison is named.  We expect privacy on our phone calls.  If you can not provide that you should inform your customers.  We should not hear about it in the news.  I thing the goverment and verison has gone too far.  What has happen to the right to our privacy.  If you can not fix this I think alot of your customers will be changing services.  You could of said NO to the goverment.
    Message was edited by: Carol   >> private information removed <<
    Message was edited by: Verizon Moderator

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