Very disappointed customer

I have recently moved house and had such an awful experience moving my BT service with me. I was on Fibre at my old place and called the house move team and gave them a months notice to switch the service. The only issue I would have would be no fibre at the new place. I ordered unlimited ADSL and was given a go live date. The new property already had a line so no engineer was required. Live date is reached and no service so I gave it a couple of days and called. Some guy in the Indian call centre fobbed me off with a delay story and told me it would be two days. I waited... nothing. I called back and was told that there was no capacity at my exchange and an engineer was visiting on the following Monday at which point the service would be active. Call back Monday evening with no service to be told that there is no infinity in my area. Basically this went on for three weeks until I was told to cancel the order and resubmit a new one. Almost a month after my initial go live date my service went on. The speed is terrible, I have given it close to a month to allow the line tests to be done and there is no change. The service is only really usuable by one person at a time. I can't play a game while my wife watches iplayer or else both are buffering and laggy. To top it all off I contacted them again today to try and remedy the problem and I found out that they are still charging me for the infinity service!
Why is there such an inability to place an order correctly?
Out of interest what is the likelyhood of a trouble free switch over to a new supplier? I am furious with the lack of customer care from BT at the moment.
Anyway, on the off chance that someone here can help, I will post some diagnostic info.
1. Best Effort Test: -provides background information.
   Download Speed
   2.91 Mbps
0 Mbps   7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.91 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.58 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3 Mbps
ADSL Line Status
Connection information
Line state:    Connected
Connection time:    7 days, 11:03:27
Downstream:    3,552 Kbps
Upstream:    448 Kbps
ADSL settings
VPI/VCI:    0/38
Type:    PPPoA
Modulation:    G.992.1 Annex A
Latency type:    Interleaved
Noise margin (Down/Up):    11.4 dB / 16.0 dB
Line attenuation (Down/Up):    50.5 dB / 31.5 dB
Output power (Down/Up):    19.4 dBm / 11.9 dBm
FEC Events (Down/Up):    115020 / 55
CRC Events (Down/Up):    199 / 29
Loss of Framing (Local/Remote):    0 / 0
Loss of Signal (Local/Remote):    0 / 0
Loss of Power (Local/Remote):    0 / 0
Loss of Link (Remote):    0
HEC Errors (Down/Up):    1541 / 20

Hi cat_from_red_dwarf,
Thanks for posting and welcome to the community.
I'm happy to check if an upgrade is available for you. To get in touch, click on my username and under the "about me" section you'll see the link to "contact the mods".
When we receive your details we'll go from there.
Cheers
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Very disappointed customer, Feels like a set up, and your employees all agreed

Shopped for remote car starter online for daughter Christmas gift. Most were $300 range out of my price. Found Viper 4115V1B unit with installation at Best Buy for $149.95. Ho Ho Ho I ordered and received unit scheduled installation called Geek Squad confirm. I secured daughters car today arrived for install and within 2 minutes told I needed additional parts to complete install totaling another $150. I couldn't believe my ears. Why wasn't I told prior, the year, model, style car was included in appointment. I spoke to manager she explained how they could only quote price based on each cars equipment. I left upset with a refund no remote gift.
My much smarter son reminded me that no one ever looked at my daughters car EVER. The installer saw the box item we purchased immediately said we needed purchase additional parts. Shame on you

Hello salmineo,
I apologize for the delay in my response, as I understand that your time is very valuable. I can understand the disappointment you went through when you discovered that there were additional fees involved in the installation of the car starter purchased online.
Although, I can understand your frustration, please know that Best Buy does its best to avoid any miscommunication regarding additional fees and has noted on the product description that “NOTE: cost of additional parts and labor typically ranges from $10 to $300, depending upon vehicle make and model - please contact your local Best Buy store for exact pricing.” This verbiage is common in for most of our installations sold online.
Again, I am very sorry for any disappointment and inconvenience this may have caused. I have reviewed your order and the return was processed successfully Please let me know if you needed anything further and thanks for posting.
Respectfully,
Karina|Social Media Specialist | Best Buy® Corporate
Private Message

A very disappointed customer

My CS2 just quit working on my mac after hard drive crash. I am getting "Repair: 93:-4" error. After hours of trying to get to their customer service, they told me that I have to buy a newer version. What a rip off.
Does anybody know a better alternative to Adobe Photoshop? I refuse to pay to this Tony Soprano outfit.

Does anybody know a better alternative to Adobe Photoshop?
If anybody knew a truly indisputably »better« image editing software than Photoshop why would they hang out at a Photoshop Forum?
I refuse to pay to this Tony Soprano outfit.
Could you be blaming others (Adobe) for your own issues (no decent back up or unwillingness to reinstall properly)?
But as you omitted to give any hardware or OS-information you seem not to have come here for help anyway.
By the way: As Adobe supposedly has a three version upgrade policy you could still upgrade from CS2 to CS5, which should make some pricing difference.

Customer service complaint - very disappointed

I just spent another hour on the phone with Verizon's Customer Service. After being a loyal customer since 2003, my phone stopped working. I went into a store and they helped me get it replaced. The second phone I got had issues with it's battery life. I went in again, they couldn't fix it and they ordered me a replacement. The third phone also did not work and I did not have service for a week. I brought it to the store and they actually broke it some more and again, I didn't have a phone for a few days, until my replacement came.
When I called Customer Service to tell them about my experience, I asked for a $200 credit to my account for all of the service, time, and frustration I wasted to have a functioning phone and service. I told her that if they were not able to compensate me for that experience and reward me for being a loyal customer, my husband and I would take our business to AT&T (we are merging plans and both upgrading to an iPhone 6). The woman I talked to asked for the amount I would feel okay with and I said $200. She put me on hold for awhile and come back and said my $200 credit was approved and that she made note of it on my account. I confirmed that it would show up on my next bill and that it was approved - she said yes.
A month passed and I did not see the credit on my bill. I called to follow up and the customer service rep told me that the credit was actually not approved and there was nothing he could do. After an hour back and forth, he finally put his manager on the phone. I gave them one last chance to honor the promise Verizon made with my credit before I chose to take my business elsewhere. They chose not to do anything.
My contract and my husband's contract are up - we were planning to go to Verizon this weekend to add him to my account. I guess instead we'll be going to AT&T. I am very disappointed. All I was asking for was a reasonable credit, but they would rather lose two customers than take care of them. I know Verizon is a big corporation, but I will definitely do what I can to deter anyone away from Verizon from now on.

That's terrible customer service. Though my time is very valuable, I'm more angry that I was told that I would be credited when it wasn't true. This was not my error, but Verizon's error and Verizon should take ownership of their mistake and honor what was said. This is all in addition to 3 faulty phones and loss of service for days at a time.
Sent from my iPhone

Very Disappointed Verizon Customer

ATTN: VERIZON and ALL VERIZON CUSTOMERS
I have pre-ordered two 32GB iPhones three days ago. My bill was over $500. For the money I paid, and for my expectations for Verizon customer service and integrity- I was seriously let down.
With no tracking number, a non-functioning website, and completely clueless customer service representatives- I have come to the conclusion that Verizon Wireless does not care to show the same loyalty to its consumers as its consumers show to Verizon Wireless.
In the name of reasonable customer service and business integrity, the very LEAST Verizon Wireless could do is publish an open letter to all iPhone pre-orderers who still did not recieve word from the company regarding their expensive purchases letting them know that all problems and delays will ironed out. Another possible solution could have been to send a simple e-mail to iPhone orderers stating this.
My request is not unreasonable by any means. All I want is a simple acknowledgment from Verizon Wireless. Not everyone has the luxury to sit around home and wait for their iPhones to arrive. Moreover, it is quite difficult to plan for the phone's arrival when you have no clue, whatsoever, when it is shipping. I will be the least bit surprised when Verizon is flooded with complaints about how many iPhones were bounced back to the shipper because no one was home to greet their respective carrier.
If I were in charge of this operation, I would immediately notify my customers about the website glitches, explain the problem, and cater to the hundreds of thousands of customers who ordered their iPhones and are completely left in the dark about their products' whereabouts.
Sincerely,
A very disappointed Verizon customer

per an email I received from Verizon.
Congratulations and thank you for your iPhone 4 purchase.
It has come to our attention that your order confirmation
may have reflected an incorrect shipping date.
Your satisfaction is extremely important to us, so we would
like to assure you that your phone will be delivered on or
before 2/10 as promised.
As I can attest, when the phone actually ships you will get a tracking number. Just wait for it. Then you can plan your schedule on receiving your phone.

I am very disappointed about Creative customer sercice!

Hallo i'm writing from Italy just to tell you my adveture with Creative:
-I bought a creative zen 30g on november, it was a REFURBISHED one;
-After a couple of weeks it was....useless, always freezing
- a coulpe of week of emails with the techician of creative, then they gave me the number for send back the mp3 (assistance)
-The online registation for assistance doesn't works, another 3 days of email to get a little help
-Finally i'm able to send back the Zen, 0 euros of shipment and now.....
THE ZEN HAS BEEN deli'vered....but THEY CAN'T FIND IT!!!!!!!!!!!!!!!!!!!!!
now i'm waiting from 4 days for some news.....i'm very disappointed.Message Edited by delacuerva on 0-28-20082:57 PM

Do you mean they sent you a replacement? I'm not really clear on what has happened exactly, but if you can send me a private message with your contact details (e-mail and phone) and reference numbers, I'll get someone to check into it.
Cat

Re: Poor customer service-very disappointed

I called Best Buy Rewards customer service for missing points and 3 times I was put on hold and the agent never picked up the phone. On the 4th time, I asked to speak to a supervisor and was put on hold again and again nobody picked up. I made a $1600 purchase that was 3x the points and never got the points and customer service does not want to help. Very poor customer service for a big company like Best Buy.

Good afternoon madaraseafood,
Welcome to the Best Buy forum, and thank you for connecting with us.
It is entirely possible the agent you spoke with put you on hold in-order to review your My Best Buy™ account, but there is no reason you should have to spend a portion of your day sitting on the phone. That is not the level of customer service that Best Buy strives to provide, and that is why I would suggest coming to the forum first if you have any future My Best Buy™ questions, as I am always happy to help.
After reviewing your open case, it appears the purchase in-question was made at one of our Pacific Sales stores. The points for an eligible Pacific Sales or Magnolia purchase do not post to a member's account in the same way as those for an everyday Best Buy purchase. It can generally take between 20 - 35 days for points to post, which does not start until after any scheduled deliveries are completed.
While we do need to wait a full 35 days before looking at any other options, I would like to gather some additional information and go over your My Best Buy™ account with you. To accomplish that, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope icon at the top of the page. I look forward to further speaking with you.
I hope that you enjoy the rest of your day.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

I am very disappointed in CFBuilder 2

I have been using CFBuilder since it first came out. I went through some of the early beta annoyances and even some of the situations where a new beta version came out and stopped the current one from working, effectively halting my production until it was fixed. That being said, I love CFBuilder and it has been a mostly positive experience. It has all of the good things about CFEclipse, with a lot of helpful enhancements.
When CFBuilder 2 came out, I was very excited to get my hands on it. I am sure I don't need to go into detail about how important a functional and feature rich IDE is to a developers day, so I am always looking forward to the latest and greatest. CFBuilder 2 falls short in so many ways and after talking many other developers, I realize that I am not the only one with that opinion. I am surprised that Adobe has produced such a bug ridden product.
Being a developer myself, I understand all to well the need to get a product released and making money, but this product is unusable and is making Adobe look bad. I talked to a number of developers at cf.Objective about this and I wasn't surprised that many of them shared my negative experience.
Because I have had issues upgrading from one version to the next in the past, it is my practice to install a fresh version, so there are less issues. I am running Windows 7, but I have talked to friends that are working on Macs and have experienced these problems as well. Here are just a few of my gripes:
- In early versions of Builder and CFEclipse as well, syntax highlighting would occasionally break and would leave your code looking like it was in notepad. Sometimes it would repair itself after time, or you just needed to type something, or highlight code and it would correct itself. In later versions this got much better and all but disappeared. In CFBuilder 2 the problem is back and worse than it ever was. The only way I could fix it much of the time was to just close the file and reopen it.
- In addition to the syntax highlighting breaking, it seems to hang much of the time. It actually crashed my editor a couple of times. Even when I set the setting to make it only refresh when you save, it still seemed to try to update anyway.
- When going to a new line, for some reason it is inserting an extra tab. I see that there is some new code formatting functionality, and I tried to change this behavior, but I couldn't find a way. This is changed behavior from how it worked before and it is frustrating having to search for options just to have it work the way it was originally. I am not really sure who would want the extra tab anyway. It is a tab that doesn't follow the flow of your regular indentation.
- The auto closing of tags doesn't seem to work properly anymore. I tried toggling the settings to see if that would help, but I wasn't able to get it working.
- The previous version gave us some really cool hotkeys. CTRL+SHIFT+A to insert an abort, CTRL+SHIFT+D to insert a cfdump, C and CTRL+SHIFT+M to wrap code in a comment. In CFB2, all of those keys have been remapped by default... I understand that the functions are still there, but it doesn't make sense to me that they were moved.
Honestly, after fighting these issues for only a very short period of time, I got frustrated, uninstalled the app and went back to CFBuilder 1. It seems like this was a complete rewrite and wasn't very well tested. I realize that I could have been a little more detailed on the explanation of some of these issues, but I really don't have anymore time to waste on this unfinished product...
I am very disappointed that this was pushed out in such a non-functional state and I won't feel comfortable giving it another chance until I start hearing that things are vastly improved.
I realize that the tone of this is somewhat negative, but it comes from hours of frustration and wasted time. I only decided to post this after I spoke with a number of my peers that are equally disappointed. I hope this can serve as a nudge to improve the quality of future releases.
Jeff

--^ everything this guy says.
It's such a shame to see some people want always to suggest that because something doesn't work for them (and even some of their peers) that therefore it must be true for everyone, and that the product and team are shoddy. We hear the same of CF sometimes, and since I do CF server (and sometimes CFBuilder) troubleshooting for a living, I can affirm that rarely if ever is the problem (or rarely are "all the problems" someone experiences) really due to inferiority of the product.
There's usually an explanation in there somewhere, for why what fails miserably for someone does seem to work just fine for others. Often, it seems to have to do with some configuration issue.
In CFB, particularly, it's indeed important to get many config things right: some features won't work unless a file is opened within a project, and further some will only work if the file is opened in a project that is connected to a server. Then, too, you may connect a project to a server, but not do it right, or have something that's just not working (like connecting to a remote server and specifying the JNDI port but it's not the one on which the connected CF server is listening on, or you provide the RDS password but RDS is not enabled on the server, or the ports for either are blocked, and so on.)
I will grant that someone will see that and say, "well see, that's what I mean: you have to be a bloody technician to get it all working". Well, yes, to a degree. CFB tries to do a LOT for you. It isn't "just an editor" (but most here know that), but it's more than even most Eclipse plugins--they (nearly all) work with source code alone. CFB is working with both source code and the configuration of stuff on a back-end server, such as what datasources exist (in CF), what components exist (on the CF server, as defined by CF admin mappings, custom tag paths, and the web server root), and so on.
It can't "just look at your code". It needs to do this back-end communication to bring all the hotness that it does. But if that connection doesn't work, then it can either fail (obviously or silently), or perform poorly.
So yes, it's a shame when someone's configuration gets in the way and makes it seem that CFB sucks. But the reason you hear from others "no it doesn't" is just that either they don't have the same setup, or don't have the same configuration challenges, or they have solved them, or whatever.
But please, I wish people would stop with the "it sucks" mantra, just because it doesn't work for them (and some of their peers).
Jason and I (and others, I'm sure) are at least here to say, "it doesn't suck for us".
That doesn't make you wrong. It just means that your assertion that it sucks in general (calling it " unfinished product...pushed out in such a non-functional state"). I realize that countering your point, I run the risk of your (and noraaron's) wrath. Please don't shoot us as the messengers. We're just offering a contrasting viewpoint.
/charlie

Best buy, please help me on this! very disappointed and frustrated!!

Here is my complaint:
1.I have been saving for weeks trying to buy this flat screen TV: the price has been $299.99
http://www.bestbuy.com/site/westinghouse-48-class-48-diag--led-1080p-hdtv-black/6233067.p?id=1219198...
Then finally this Tuesday I went there to buy, I checked the online price, it jumped to $329.99. I do have a mover coupon which is good for 10% off a single item. So I used, but I will have been really happy if I could have used it when the price is $299.99 instead. This mover coupon said any single item with some exclusions and I believe this Westinghouse 48" is not in the exclusion list.
After I bought Tuesday, I checked the price online today, man, it went back to $299.99. Your price mathcing policy said if the price lowered within the return period, we could get the difference back. Then I went back to the Best Buy at Fairlawn, Ohio (Montrose) location where I bought my TV. But they refuse to return the difference saying I used that coupon.
But key issue here is not using the coupon. That coupon DOES NOT SAY anything about not using on a sale item at all!!!!!
If I return the TV today and they give me back that coupon, I would have been able to buy this one again at $299.99 AND using that coupon again! So It is very UNFAIR they are doing that.
Very disappointed and frustrated. Please help me to get this issue straightened out!! I follow all the rules, but that store clerk did not seem to understand that coupon is good for on sale items too and that TV is not on the exclusion list so they should follow the price matching promise and issue me the credit!!!!!!

here is the detail of this mover coupon:
http://www.bestbuy.com/site/regularcatpcmcat322300050002/movers-coupon/pcmcat322300050002.c?id=pcmca...
It does not have Westinghouse TV mentioned in the exclusion list and I donot believe it is a UMRP product!
Offer valid in store only.
Excludes Unilateral Minimum Resale Price (UMRP) products, gift cards, services (both in-store and in-home), Marketplace & special order items. Not valid on Best Buy.com. Not valid in Puerto Rico. No dealers. No copies. No cash back. No cash value. Limit 1 coupon per transaction. Limit 1 coupon per customer. Coupon required at time of purchase.
Products in the following categories are excluded from this offer:
Projectors, DSLR cameras, Compact System Cameras, lenses & flashes; subscription software services, digital music services; music & eReader download cards; Unlocked phones; contract mobile phones; and mobile broadband devices. Select premium: TVs from LG, Samsung, Sharp and Sony; Blu-ray players from LG, Samsung and Sony; home audio products from Samsung and Sony; Select Sony camcorders, digital cameras, NEX cameras; & headphones, set top boxes; Canon XA & XF series camcorders and G1X, S110, G16 cameras; Nikon Coolpix A & P530 cameras; Wacom tablets & stylus; Apple branded accessories for iPhone, iPad, audio and computing.
Products from the following brands are excluded from this offer: Bose®, Beats by Dr. Dre, Polk Audio, Denon, Boston Acoustics, Breville, Dyson, Go Pro, Leap, Philips; Electrolux. These brands and products available through Magnolia are excluded: Arcam, Bowers & Wilkins, JVC, Kaleidescope, Martin Logan, McIntosh, Oppo, Peachtree, Pioneer Elite, Rotel, Savant, Sennheiser, Sharp, Sonance, Sonus Faber, Universal Remote Control™ and special order merchandise. These brands and products available through Pacific Sales Kitchen & Bath are excluded: Bosch, Bertazzoni, Dacor, DCS, Fisher & Paykel, Jenn-Air, Lynx, Monogram, Sub-Zero, Thermador, U-line, Vent-A-hood, Viking, Wolf.

Very Disappointing With BT Lack Of Support !!!

Hello Everyone
I would like to know how long a reported line fault takes BT to send out an engineer? As at the present time i have no dialling tone on my phone line to which i have now been unable to use my phone for over 14 days. As my phone connection is not working properly this is also restricting my broadband (ADSL 2 Up To 24mb ) Connection down to just 23kb/s which it now struggles to load most webpages. This is the third time i have had my phone line go dead in the last 24 months but have never waited this long for an engineer to come out !! I'm very disappointed with BT Lack Of Customer Support !! And i have already contacted your support team through your online email service as i'm unable to make any phone calls (Including 999 Emergency Calls If Needed) due to the problem. And so far nothing has been done by BT to solve this problem !!

Thank you for your reply. My connection is so bad i'm unable to get the webpage of your link to load so i cannot use the page to submit the problem !! It has taken me a number of days just to get this page to load & i supposed to be on super fast ADSL 2 this is a joke i'm not even getting the old 56k dial up speed !! My phone has today just reconnected it'self with a dialing tone It is now extremely crackly you can bearly hear the person that calls which states BT has done nothing to fix the fault again I have already contacted them 3 times already I will try phoning them again tomorrow & this will be there last chance before i either close the account & go with a mobile phone service package or transfer my BT account to a different phone provider to see if someone else out there in the UK can actually send out an engineer to fix the fault !! I have never recieved such poor service ever before so if i have no choice but to leave BT then i will NEVER return in the future !!

Hi, i created and bought a 74 pages book on iPhoto that costs me around 96 euros. It was delivered with a all 2 pages badly printed. It is not acceptable that there is no quality control at this level of price.I am very disappointed and wo't buy again!!!

hi, i created and bought a 74 pages book on iPhoto that costs me around 96 euros. It was delivered with a all 2 pages badly printed. It is not acceptable that there is no quality control at this level of price.I am very disappointed and won't buy again!!!
except this major point i must admit the quality is quite good , but a bick lack of quality control and a customer disapointed at the end.
On the internet site it is not possible to send it back. So apple doesn't want to take in account that they mail sometimes fail, and want to satisfy their customer, because you have no other choice that accepting it.
best regards

Yes it is returnable.
http://store.apple.com/us/help/returns_refund
That's for the US, there's a similar one for your country.

HT1937 I've shippment order from 11Oct 13 and will shipment on 15Oct13, But till now I rec'd nothing any more, I am very serious complaint about the services and deliver time is unreasonable as you mentioned as deliver on 15Oct. I am very disappoint your

I checked that the shippment order from 11Oct 13 and will shipment on 15Oct13, But till now I rec'd nothing any more, I am very serious complaint about the services and deliver time is unreasonable as you mentioned as deliver on 15Oct. I am very disappoint your customer services as I need to take a leave for waiting for colleciton. But now noone to call me today and I double check the stock already shippment on 11Oct and arrived on 15Oct at 8.00am.
In addition, I called your customer services from 12.00pm to 6.00pm but still invain to contact your customer services staff. For this instance, I am very very disappoint your services provide and let me have unpleasure experience on 15Oct.
Mr Lau
<Personal Information Edited by Host>

Don't put that on here, this is not where you leave feedback. This is a forum for people who need help with technical problems and non Apple employees help each other, leaving that information here will most likely only cause you trouble especially your phone number.

IPhone 4s, i m very disappointed...

I am very disappointed with this new iPhone, I have always bought the iPhone 3G to the last, and because I'm a fan of Apple products has always been excellent, this time I was disappointed a lot, the battery even with this new firmware 5.0.1 I is short, open safari and a 4% already gone ...

I do not disappear in 1 second battery but 4% in 1 minute ... and last night I put my iPhone on the table this morning is at 57% to 44%, with the iPhone 4 and the other I did not never happened ..I am a proud Apple customer, but I was disappointed that the iPhone just for the battery, consumes too much and I do not know why ... makes good pictures, has good speaker, is really fantastic, but the battery is driving me **** ..

HT203254 Very disappointed with Mac.

Very disappointed with Mac. My computer was recalled and was not notified about the recall and now Mac can't replace my MBP Logic board and can seem to do anything about it. Very disappointed.

Apple Customer Relations - 1-800-767-2275
United States 1-800-275-2273
iPhone 1-800-MY-IPHONE  (1-800-694-7466)
Education Customers Support: 1-800-800-2775 Sales: 1-800-780-5009
Enterprise 1-866-752-7753
Hearing or vision impaired 1-877-204-3930

WOW – IT LOOKS LIKE I AM NOT THE ONLY DISAPPOINTED CUSTOMER!!!

WOW – IT LOOKS LIKE I AM NOT THE ONLY DISAPPOINTED CUSTOMER!!!
This seems the only forum to write to. I have been unsuccessful in finding a channel to write to (email) Verizon Wireless directly and even through the Verizon Wireless Community. I have been a customer for 4-5 years. I updated my phone in August 2014 and wanted to keep my existing plan, since my usage would remain the same. NOW, my bill is 33% higher, I have been unable to comprehend my bill since it have been changed several times on one bill cycle. I called Customer Service on August 25, 2014 and talked to Mona for over 1.5 HOURS to understand what was going on with my account. She could not understand either, or offer an explanation. She stated she would file an IPR Case to get my old plan back. She stated she would get back to me in approximately one week. It is now September 25, 2014 and I am still waiting for resolution. Clearly I am a long term good standing customer. Not sure why I cannot get quality customer service and resolution in a timely manner. CAN SOMEONE PLEASE HELP ME!

spgitsrp wrote:
WOW – IT LOOKS LIKE I AM NOT THE ONLY DISAPPOINTED CUSTOMER!!!
This seems the only forum to write to. I have been unsuccessful in finding a channel to write to (email) Verizon Wireless directly and even through the Verizon Wireless Community. I have been a customer for 4-5 years. I updated my phone in August 2014 and wanted to keep my existing plan, since my usage would remain the same. NOW, my bill is 33% higher, I have been unable to comprehend my bill since it have been changed several times on one bill cycle. I called Customer Service on August 25, 2014 and talked to Mona for over 1.5 HOURS to understand what was going on with my account. She could not understand either, or offer an explanation. She stated she would file an IPR Case to get my old plan back. She stated she would get back to me in approximately one week. It is now September 25, 2014 and I am still waiting for resolution. Clearly I am a long term good standing customer. Not sure why I cannot get quality customer service and resolution in a timely manner. CAN SOMEONE PLEASE HELP ME!
There is no customer service email anymore. This is a customer forum, and sometimes reps might answer a question but it usually isn't immediately. If you need prompt assistance, you will need to call customer service, go to a corporate store, or live chat online. As fellow customers, someone might be able to help you sort things out with a bit more information, but have no access to your account at all.
Clearly I am a long term good standing customer.
If you say so...no one on the forums can see your account. Even if you do see a rep chime in on the discussion, they will need to direct message with you to get your account information. You can't include it in your post because that is against the terms of use for the forum. It is that way to protect all of us, as customers.
If your plan was changed in April, and it is a plan that is no longer available, you won't get it back. You have 14 days to restore your account when making a change like that, should you decide you don't like the new plan. The reps can send all the requests they want to, but you won't get that plan back.
Also, there is no need to shout. ALL CAPS IS NOT VERY PLEASANT TO READ, AND GIVES THE IMPRESSION OF YELLING.

Very disappointed customer

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