Very Disappointed Verizon Customer

ATTN: VERIZON and ALL VERIZON CUSTOMERS
I have pre-ordered two 32GB iPhones three days ago. My bill was over $500. For the money I paid, and for my expectations for Verizon customer service and integrity- I was seriously let down.
With no tracking number, a non-functioning website, and completely clueless customer service representatives- I have come to the conclusion that Verizon Wireless does not care to show the same loyalty to its consumers as its consumers show to Verizon Wireless.
In the name of reasonable customer service and business integrity, the very LEAST Verizon Wireless could do is publish an open letter to all iPhone pre-orderers who still did not recieve word from the company regarding their expensive purchases letting them know that all problems and delays will ironed out. Another possible solution could have been to send a simple e-mail to iPhone orderers stating this.
My request is not unreasonable by any means. All I want is a simple acknowledgment from Verizon Wireless. Not everyone has the luxury to sit around home and wait for their iPhones to arrive. Moreover, it is quite difficult to plan for the phone's arrival when you have no clue, whatsoever, when it is shipping. I will be the least bit surprised when Verizon is flooded with complaints about how many iPhones were bounced back to the shipper because no one was home to greet their respective carrier.
If I were in charge of this operation, I would immediately notify my customers about the website glitches, explain the problem, and cater to the hundreds of thousands of customers who ordered their iPhones and are completely left in the dark about their products' whereabouts.
Sincerely,
A very disappointed Verizon customer

per an email I received from Verizon.
Congratulations and thank you for your iPhone 4 purchase.
It has come to our attention that your order confirmation
may have reflected an incorrect shipping date.
Your satisfaction is extremely important to us, so we would
like to assure you that your phone will be delivered on or
before 2/10 as promised.
As I can attest, when the phone actually ships you will get a tracking number. Just wait for it. Then you can plan your schedule on receiving your phone.

Similar Messages

I will NEVER be a Verizon customer again!

Let this serve as a warning to anyone who doesn't want their money "held hostage" by this company.
I was a VERY HAPPY Verizon customer for years. I had Verizon wireless, Fios TV and Internet, and when I had a landline phone, it was Verizon as well. Their tech support staff was great for me (when I had issues), and the tech's that came to the house to do installation were very friendly.
THEN, in August, my contract was up, and I was also planning to move. I planned to take my Verizon services with me, but I then found out that my roommate already had Fios. So I cancelled my Fios service, expressed to the agent on the phone that I had been a very happy customer, but my new roommate had Fios, so we didn't need two accounts, and that I would be extremely likely to get Verizon service again in the future, because I enjoyed them so much.
My Fios was disconnected 6 days into a billing cycle (as arranged), and this is where the trouble began. I was told when I disconnected "you will received a pro-rated bill this month", I was assured I would be charged for the 6 days. Instead, a couple weeks later, I get a bill for the FULL amount of a month's service.
Of course, I contacted customer service. This online agent tells me that I was charged for the full amount because I was billed before the disconnect date. She said that I had to pay for the full amount OR I would be charged late fees. And then "next month you will receive a refund". Now, this is a ridiculous method of billing to begin with, let's just say that. But in the end, I agreed to it. (For the record, I went back and forth with this very rude and condescending "service agent" for awhile before finally giving up on anything satisfactory happening)
So, I wait until this month... anticipating my refund. I get my "memo bill", and there is a credit to my verizon account. So I asked an online agent again "how do I get this credit refunded to my account?" She sends me a copy and paste response (as usual, and I'm sure their trained to do so) about my final bill, etc. So I tell her "I just got my final bill, and it has a credit on it, I want to know if I can get the credit sent to my debit account", her response "it has to say final".
The take home from this second conversation: I conversed for a few minutes with an individual who sent me copy and paste responses, and then sent me rude condescending messages as if I couldn't read. OBVIOUSLY, if you say something to someone, and they have questions, it is because they want clarification, and some kind of help, not for you to say the same thing over again and then be rude about it. And, the kicker, they will send your refund (when they feel like it) electronically to your bank account if you have one on file... otherwise, you have to wait 60 more days for them to mail you a check. AFTER you receive whatever they deem to actually be your "final bill".
Clearly, the online assistants are a waste of time. And worse than that, the billing methods of this company are completely screwed up.
As long as there are other options out there for TV and internet, I won't be a Verizon customer. I honestly think I would sooner sign a contract with Comcast than sign with Verizon again.
Current customers: If you're planning on severing ties with Verizon, ever: be warned that it is going to be a 3-4 month process, just like trying to get rid of a really clingy ex-girlfriend.

Take this up with the BBB. As that is a completely unacceptable way to do business.

HT1937 I've shippment order from 11Oct 13 and will shipment on 15Oct13, But till now I rec'd nothing any more, I am very serious complaint about the services and deliver time is unreasonable as you mentioned as deliver on 15Oct. I am very disappoint your

I checked that the shippment order from 11Oct 13 and will shipment on 15Oct13, But till now I rec'd nothing any more, I am very serious complaint about the services and deliver time is unreasonable as you mentioned as deliver on 15Oct. I am very disappoint your customer services as I need to take a leave for waiting for colleciton. But now noone to call me today and I double check the stock already shippment on 11Oct and arrived on 15Oct at 8.00am.
In addition, I called your customer services from 12.00pm to 6.00pm but still invain to contact your customer services staff. For this instance, I am very very disappoint your services provide and let me have unpleasure experience on 15Oct.
Mr Lau
<Personal Information Edited by Host>

Don't put that on here, this is not where you leave feedback. This is a forum for people who need help with technical problems and non Apple employees help each other, leaving that information here will most likely only cause you trouble especially your phone number.

HT203254 Very disappointed with Mac.

Very disappointed with Mac. My computer was recalled and was not notified about the recall and now Mac can't replace my MBP Logic board and can seem to do anything about it. Very disappointed.

Apple Customer Relations - 1-800-767-2275
United States 1-800-275-2273
iPhone 1-800-MY-IPHONE  (1-800-694-7466)
Education Customers Support: 1-800-800-2775 Sales: 1-800-780-5009
Enterprise 1-866-752-7753
Hearing or vision impaired 1-877-204-3930

Very disappointed in Verizon Wireless customer service

I have been a Verizon customer for about 10 years. The customer service is now the worst it has ever been. I have an upgrade due and i wish to bill my account. They say I cannot because my account was past due ONE time in the past six months. Past due for probably around 10 days. They say this is the reason why. When I point out to them that this is not their policy they do not care, they refuse to let me bill it. Their policy on their own FAQ clearly states:
What determines if I’m eligible for the bill to account option?
The following requirements are used to determine bill to account eligibility:
You must have a standard monthly account* for at least six months.
The maximum amount that can be billed to an account per bill cycle is $400, and the transaction can’t exceed this limit for your current bill cycle.
Note: The limit includes pending and recent transactions billed to your account by phone, online or in-store during your current bill cycle, For example, if you purchased a $100 item in-store and billed it to your account earlier in your bill cycle, your online bill to account transaction can’t exceed $300.
Your account must maintain a good payment history. (YES)
The account can’t have been interrupted for non-payment within the last six months. (IT HAS NOT BEEN)
The account can’t be more than $24.99 past due. (IT IS NOT)
The account must be permitted to make payments online. (IT IS)
Your account can’t currently have a security deposit. (I DO NOT)
The phones on your account can’t be interrupted for suspected fraudulent activity. (NOPE)
You must be the Account Owner or an Account Manager in My Verizon and process your transaction from the Upgrade Device page.
No where does it state what they have told me. I have a good payment history, I have not been interrupted, I owe no money. As far as
I am concerned I qualify just fine but they refuse.
At this point its the princible of it, Would I like to upgrade? Sure! But I wont, just based on the fact that I should be able to bill
it to my account and they refuse.
My contract is up in November, I will cancel and i will go to another carrier because basically the customer service and their
refusal to abide by their policy and correct this has completely turned me off.

The good payment history, as Ann154 states, means payment on time monthly. Instead of voiding a customer's "good payment history" for a late payment six years ago, for example, they instead limit it to the past six months. And the six months to wait for good payment history to be restored begins on the day the late payment was made. The policy might not suit what you want, but VZW is adhering to the guidelines with every customer. Telephone agents aren't able to change bill to account status, either.

Customer service complaint - very disappointed

I just spent another hour on the phone with Verizon's Customer Service. After being a loyal customer since 2003, my phone stopped working. I went into a store and they helped me get it replaced. The second phone I got had issues with it's battery life. I went in again, they couldn't fix it and they ordered me a replacement. The third phone also did not work and I did not have service for a week. I brought it to the store and they actually broke it some more and again, I didn't have a phone for a few days, until my replacement came.
When I called Customer Service to tell them about my experience, I asked for a $200 credit to my account for all of the service, time, and frustration I wasted to have a functioning phone and service. I told her that if they were not able to compensate me for that experience and reward me for being a loyal customer, my husband and I would take our business to AT&T (we are merging plans and both upgrading to an iPhone 6). The woman I talked to asked for the amount I would feel okay with and I said $200. She put me on hold for awhile and come back and said my $200 credit was approved and that she made note of it on my account. I confirmed that it would show up on my next bill and that it was approved - she said yes.
A month passed and I did not see the credit on my bill. I called to follow up and the customer service rep told me that the credit was actually not approved and there was nothing he could do. After an hour back and forth, he finally put his manager on the phone. I gave them one last chance to honor the promise Verizon made with my credit before I chose to take my business elsewhere. They chose not to do anything.
My contract and my husband's contract are up - we were planning to go to Verizon this weekend to add him to my account. I guess instead we'll be going to AT&T. I am very disappointed. All I was asking for was a reasonable credit, but they would rather lose two customers than take care of them. I know Verizon is a big corporation, but I will definitely do what I can to deter anyone away from Verizon from now on.

That's terrible customer service. Though my time is very valuable, I'm more angry that I was told that I would be credited when it wasn't true. This was not my error, but Verizon's error and Verizon should take ownership of their mistake and honor what was said. This is all in addition to 3 faulty phones and loss of service for days at a time.
Sent from my iPhone

I am very disappointed about Creative customer sercice!

Hallo i'm writing from Italy just to tell you my adveture with Creative:
-I bought a creative zen 30g on november, it was a REFURBISHED one;
-After a couple of weeks it was....useless, always freezing
- a coulpe of week of emails with the techician of creative, then they gave me the number for send back the mp3 (assistance)
-The online registation for assistance doesn't works, another 3 days of email to get a little help
-Finally i'm able to send back the Zen, 0 euros of shipment and now.....
THE ZEN HAS BEEN deli'vered....but THEY CAN'T FIND IT!!!!!!!!!!!!!!!!!!!!!
now i'm waiting from 4 days for some news.....i'm very disappointed.Message Edited by delacuerva on 0-28-20082:57 PM

Do you mean they sent you a replacement? I'm not really clear on what has happened exactly, but if you can send me a private message with your contact details (e-mail and phone) and reference numbers, I'll get someone to check into it.
Cat

I am very disappointed in CFBuilder 2

I have been using CFBuilder since it first came out. I went through some of the early beta annoyances and even some of the situations where a new beta version came out and stopped the current one from working, effectively halting my production until it was fixed. That being said, I love CFBuilder and it has been a mostly positive experience. It has all of the good things about CFEclipse, with a lot of helpful enhancements.
When CFBuilder 2 came out, I was very excited to get my hands on it. I am sure I don't need to go into detail about how important a functional and feature rich IDE is to a developers day, so I am always looking forward to the latest and greatest. CFBuilder 2 falls short in so many ways and after talking many other developers, I realize that I am not the only one with that opinion. I am surprised that Adobe has produced such a bug ridden product.
Being a developer myself, I understand all to well the need to get a product released and making money, but this product is unusable and is making Adobe look bad. I talked to a number of developers at cf.Objective about this and I wasn't surprised that many of them shared my negative experience.
Because I have had issues upgrading from one version to the next in the past, it is my practice to install a fresh version, so there are less issues. I am running Windows 7, but I have talked to friends that are working on Macs and have experienced these problems as well. Here are just a few of my gripes:
- In early versions of Builder and CFEclipse as well, syntax highlighting would occasionally break and would leave your code looking like it was in notepad. Sometimes it would repair itself after time, or you just needed to type something, or highlight code and it would correct itself. In later versions this got much better and all but disappeared. In CFBuilder 2 the problem is back and worse than it ever was. The only way I could fix it much of the time was to just close the file and reopen it.
- In addition to the syntax highlighting breaking, it seems to hang much of the time. It actually crashed my editor a couple of times. Even when I set the setting to make it only refresh when you save, it still seemed to try to update anyway.
- When going to a new line, for some reason it is inserting an extra tab. I see that there is some new code formatting functionality, and I tried to change this behavior, but I couldn't find a way. This is changed behavior from how it worked before and it is frustrating having to search for options just to have it work the way it was originally. I am not really sure who would want the extra tab anyway. It is a tab that doesn't follow the flow of your regular indentation.
- The auto closing of tags doesn't seem to work properly anymore. I tried toggling the settings to see if that would help, but I wasn't able to get it working.
- The previous version gave us some really cool hotkeys. CTRL+SHIFT+A to insert an abort, CTRL+SHIFT+D to insert a cfdump, C and CTRL+SHIFT+M to wrap code in a comment. In CFB2, all of those keys have been remapped by default... I understand that the functions are still there, but it doesn't make sense to me that they were moved.
Honestly, after fighting these issues for only a very short period of time, I got frustrated, uninstalled the app and went back to CFBuilder 1. It seems like this was a complete rewrite and wasn't very well tested. I realize that I could have been a little more detailed on the explanation of some of these issues, but I really don't have anymore time to waste on this unfinished product...
I am very disappointed that this was pushed out in such a non-functional state and I won't feel comfortable giving it another chance until I start hearing that things are vastly improved.
I realize that the tone of this is somewhat negative, but it comes from hours of frustration and wasted time. I only decided to post this after I spoke with a number of my peers that are equally disappointed. I hope this can serve as a nudge to improve the quality of future releases.
Jeff

--^ everything this guy says.
It's such a shame to see some people want always to suggest that because something doesn't work for them (and even some of their peers) that therefore it must be true for everyone, and that the product and team are shoddy. We hear the same of CF sometimes, and since I do CF server (and sometimes CFBuilder) troubleshooting for a living, I can affirm that rarely if ever is the problem (or rarely are "all the problems" someone experiences) really due to inferiority of the product.
There's usually an explanation in there somewhere, for why what fails miserably for someone does seem to work just fine for others. Often, it seems to have to do with some configuration issue.
In CFB, particularly, it's indeed important to get many config things right: some features won't work unless a file is opened within a project, and further some will only work if the file is opened in a project that is connected to a server. Then, too, you may connect a project to a server, but not do it right, or have something that's just not working (like connecting to a remote server and specifying the JNDI port but it's not the one on which the connected CF server is listening on, or you provide the RDS password but RDS is not enabled on the server, or the ports for either are blocked, and so on.)
I will grant that someone will see that and say, "well see, that's what I mean: you have to be a bloody technician to get it all working". Well, yes, to a degree. CFB tries to do a LOT for you. It isn't "just an editor" (but most here know that), but it's more than even most Eclipse plugins--they (nearly all) work with source code alone. CFB is working with both source code and the configuration of stuff on a back-end server, such as what datasources exist (in CF), what components exist (on the CF server, as defined by CF admin mappings, custom tag paths, and the web server root), and so on.
It can't "just look at your code". It needs to do this back-end communication to bring all the hotness that it does. But if that connection doesn't work, then it can either fail (obviously or silently), or perform poorly.
So yes, it's a shame when someone's configuration gets in the way and makes it seem that CFB sucks. But the reason you hear from others "no it doesn't" is just that either they don't have the same setup, or don't have the same configuration challenges, or they have solved them, or whatever.
But please, I wish people would stop with the "it sucks" mantra, just because it doesn't work for them (and some of their peers).
Jason and I (and others, I'm sure) are at least here to say, "it doesn't suck for us".
That doesn't make you wrong. It just means that your assertion that it sucks in general (calling it " unfinished product...pushed out in such a non-functional state"). I realize that countering your point, I run the risk of your (and noraaron's) wrath. Please don't shoot us as the messengers. We're just offering a contrasting viewpoint.
/charlie

Have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone

have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone user for years.I was right! Or so I thought.... The Note 3 has been horrible. I am on my second phone(replaced it under warranty) and it still freezes, shuts off on its own, and will not come back on for long periods of time. Having had enough, I decided to EDGE Up to another device. On March 16th I tried to edge up my device online but was unable to. I immediately called to figure out what the problem was. Back in October I had a mix up in my billing where I had set up a payment. It was not done properly by customer service and as a result my line was cut off. I called the EXACT day it went off, filed a complaint about the lack of follow through for my arranged payment, and thought I had it straightened out as the payment was made that same day. That incident, although it was a Verizon error, caused my Edge Contract to be "hotlined". I spent an hour on the phone on March 16th clearing the whole mess up. When the conversation ended, the Verizon representative admitted it was a Verizon error, documented everything, and then told me she was filing a release for the hotline hold that would take a couple of days. Her name was Linda and I stupidly trusted what she said.
The days passed as I prepared to have a major foot surgery and to get my classroom straight before I would be out recovering for 3 weeks. All the time, my Samsung continued to glitch out like it has since I got it! While sitting on the couch recovering, I decided to deal with the phone issue again and EDGE UP. I figured 10 days latter, Linda would have taken care of the issue. Unfortunately, I faced the same problem and was told it was not eligible to edge up at this time. BACK on the phone again, 2 supervisors, 3 customer service reps. ( JOE from New York being the rudest customer service rep. I have EVER worked with) and 4 frustrating HOURS latter, Jason, the equally rude supervisor from Rochester, New York, informed me that Linda gave me BAD information, there was NOTHING he could do, and I am NOT eligible until April 14th!!!!! The WORST experience I have EVER had with a company. They were completely inept, rude, and not concerned about my time, my frustration, or the problems I was facing with their product in the LEAST. I have 4 LINES on Verizon that I am going to talk to Sprint about buying out. It was a horrible experience, and I can NOT believe I have no recourse or anyone to talk to....

Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions.

Could anyone show me how to file a complaint with Verizon Customer Service?

I would first like to state that this is my first time having an issue with Verizon Customer Service.In all my years of using their service, I had never run into someone that truly had no idea what they were talking about. I would like to file a complaint to save everyone from experiencing the frustration I am feeling and from wasting your time.
Here is the story, so that you can understand the reason why I would like to file a complaint;
My phone has always had an SD Card in addition to the phone memory because my phone memory is already tiny, less than 1 GB.I put things that cannot be put on my SD Card (my text messages, contacts, etc.).
This past week I kept on receiving air messages that my phone memory was full. I deleted most of my text messages but I still received air messages that my phone memory was "full". I therefore decided to call Verizon Wireless to see if they could help me solve my problem or at least educate me on what was taking space in my phone memory.
Well, I unfortunately had the luck of being connected with a representative named "Naima" and I told her about my phone memory problem. She said she knew how to fix my problem and instructed me to click on the "Format SD Card" button. Following her instructions blindly, I never once stopped to consider that clicking on that button would erase everything. And so ALL my pictures, ringtones, and videos were erased.
Trying to fix her mistake she dug herself into a deeper hole. Instead of admitting that she had made a mistake she claimed that my pictures, ringtones, and videos could be recovered, She had me access Backup Assistant, but my stuff was NOT saved there. I later learned that my phone's Backup Assistant can only save contacts, NOT pictures. She knew what phone I had (representatives have all the phone's info and history) yet she led me in circles and wasted my time and could not own up to her mistake.
What upsets me is the fact that she did not even KNOW that the phone memory and SD Card are 2 COMPLETELY DIFFERENT things.And also she could not own up to her mistake, but instead wasted at least an hour of my time trying to get Backup Assistant to do something it could not.
I then attempted to file a complaint to found that Verizon makes it Virtually Impossible to file a complaint, only through MAIL! Really??

Well actually sending a certified return receipt letter to Verizon Wireless may or may not do any good. you can also file a complaint here http://www.bbb.org
Those out of memory messages usually mean internal memory is getting full. I have no idea of your make and model of device but there are many articles via google that tell you how to transfer files from internal memory to sd card memory.
Now on the off chance your sd card is nearing its capacity you can either hook to your computer via usb and the computer will show two drive letters. One is internal memory and the other is the sd card memory. If its internal memory and your sd card is not full you can drag and drop the files to the sd card. However you can also get a card reader and then make a saved files folder on your desktop, then cut and paste any or all movable files to that new folder you just created. its really very easy.
You can also remove files from internal memory (music, photos,documents) to that folder on your desktop. You can also remove all files and photos from the sd card on a regular basis to never have that low memory problem again. I always purchase the largest sd card that is usable on my device and never save anything like music and photos to internal memory.

I USE TO BRAG THAT I WAS A VERIZON CUSTOMER...

48 hours passed by with no call from a Verizon manager AGAIN. I am REALLY REALLY upset that no one wants to even talk to me about my issue. This is the WORST customer service I have ever experienced. I am really unhappy with Verizon . They have made a bad situation horrible by lying to me about getting a call from a manager. This is the point where no I am looking at other cell phone companies and thinking they look pretty attractive. I really honestly hate the way I have been treated and if this issue isn't resolved I will be spreading the news to EVERYONE I know and leaving Verizon forever. Luckily most of my family already has AT&T. I used to brag that I had Verizon and loved the service I received. That is no longer the case. I really want someone to make this issue right. I have been a loyal customer since 2006. I am being treated like a burden and not a customer.
On Verizon's website I found the Code of Conduct. In the code of conduct it stats the following: "Integrity is at the heart of everything we do. We are honest, ethical and upfront because trust is at the foundation of our relationships with our customers, our communities, our stakeholders and each other." It also states this: "Great companies are judged by what they do, not by what they say" So far I have seen the exact opposite!
This is a long story but I will try my best to explain it simply. My issue with Verizon began when they decided to do away with their unlimited plans. I understand the reasoning behind it, but what really frustrates me is that I was told I would be grandfathered in. As long as I didn't change my plan I would be able to keep the unlimited data. I was pretty good about not doing that until recently. I cannot believe that they make you pay the FULL UPGRADE PRICE for the phone or lose your unlimited data. It is not ok!
Last year I was in need of a new phone. I decided I wanted an iPhone but I did not have an upgrade available at that time. My girlfriend decided to be a sweetheart and let me use her upgrade. So she upgraded her phone and then we moved it over to my line. Then when it came time to upgrade her phone we had agreed that she would use mine. In order to do so we learned that we would have to pay the full price of the phone to keep my unlimited data or we could get a 2GB plan for the same price as my old unlimited plan. How could this be so if I was grandfathered in? I called Verizon customer support and talked them them about it and there was nothing they could do. Then one representative suggested that I could add a new line on for $10 extra per month and use that upgrade for my girlfriend and still keep my unlimited data. I was pretty specific about asking him if there were any other fees or taxes and I was under the impression that there would not be since we were to put a dummy phone on that line and not use it. So i did the math and decided that $10 extra a month for 2 years was cheaper than paying the full price for a brand new iPhone.
When I received bills after that I noticed they were MUCH higher than my original plan which was usually around $93.50 a month after taxes and fees. They ended up averaging $136 each month after the switch. I decided to call customer service shortly after this and had my case escalated to a supervisor. He couldn't help me resolve this issue about the extra money I am being charged so I asked to speak to someone even higher up. I was told that I had to wait between 24-48 hours for a return phone call from a manager. Well nothing ever happened. No call
I let months go by without doing anything about it mainly because I got distracted with life. I recently had to get a new upgrade because I dropped my old phone and it stopped working. I was told there was NO POSSIBLE WAY of keeping my unlimited data when I switched and hesitantly I did so because I really need a working cell phone, my life cannot function without one. I received my first bill and it was $167. I immediately panicked because it was so high. I was wondering what was happening so I decided to call a customer service rep and ask about. They said it was because of a $30 upgrade fee. I understand that and It is not an issue. I decided that it would be a good time to try and get my previous issue resolved that I was never called back about. I explained the story again to Jessica << Badge # removed >> Who tried to help but didn't have the authority to do so. I then asked to speak to her supervisor. I was placed on hold for a long period of time. The whole call lasted over an hour! Finally I received a call from Dell << Badge # removed >> who was not much help either and told me that I could not get the fee waived to cancel the line and that there was nothing I could do except pay the fee or keep the line. He informed me that my case had been escalated and I would receive a call within 24-48 hours. I mentioned to him that someone had told me that before and asked for a case number in case I didn't receive a call for the second time. (Case #xxxxxxxxxx). Now here I am 48 hours later with NO CALL... REALLY???!!!! AGAIN??? Verizon really doesn't care about it's customers...
Since I did not receive a call AGAIN I decided to call back and provide my case. Tonight I called and had to explain my whole story again with Kenya << Badge # removed >> who I truly believe did her very best to help me but she still could not resolve the issue do to her lack of authority in the company. She actually showed me a plan that could save me $10 a month which I accepted. But my issue is still here that I have been lied to about receiving a call from a manager twice and I still have a line that I can't close without paying a fee.
I have done the math and I have already paid an extra $298+ dollars since changing my plan in October 2012. I am not even asking for that money back. All I want is for my bill to go back to what it was before I started this whole mess and for that additional line (that I haven't even made single phone call on or ever connected a phone to) to be closed. I want my unlimited data back as well. I hate having to monitor my data so carefully every month wondering If I will be stuck with a fee if I go over. I am using very close to 2GB a month and I even had to shut my cellular connection off a few times this last month so I wouldn't go over.
I expect that if you really do care about your customers you will have someone resolve this immediately. Thank you.
Message was edited by: Verizon Moderator

jhalderman wrote:
This is a long story but I will try my best to explain it simply. My issue with Verizon began when they decided to do away with their unlimited plans. I understand the reasoning behind it, but what really frustrates me is that I was told I would be grandfathered in. As long as I didn't change my plan I would be able to keep the unlimited data. I was pretty good about not doing that until recently. I cannot believe that they make you pay the FULL UPGRADE PRICE for the phone or lose your unlimited data. It is not ok! That is a choice you have to make if unlimited data is that important to you. If you TRULY need unlimited data, it is MUCH cheaper to pay the "FULL UPGRADE PRICE" for the phone than to pay for data on a metered plan. If you DON'T TRULY need unlimited data, then it is quite cost effective to accept the subsidy on a new phone. You have to look at each situation separately.
Last year I was in need of a new phone. I decided I wanted an iPhone but I did not have an upgrade available at that time. My girlfriend decided to be a sweetheart and let me use her upgrade. So she upgraded her phone and then we moved it over to my line. Then when it came time to upgrade her phone we had agreed that she would use mine. In order to do so we learned that we would have to pay the full price of the phone to keep my unlimited data or we could get a 2GB plan for the same price as my old unlimited plan. How could this be so if I was grandfathered in? You ARE grandfathered in, you just have to pay full retail for the phone. I don't see why this is so hard to understand.
I called Verizon customer support and talked them them about it and there was nothing they could do. Then one representative suggested that I could add a new line on for $10 extra per month and use that upgrade for my girlfriend and still keep my unlimited data. I was pretty specific about asking him if there were any other fees or taxes and I was under the impression that there would not be since we were to put a dummy phone on that line and not use it. So i did the math and decided that $10 extra a month for 2 years was cheaper than paying the full price for a brand new iPhone.
When I received bills after that I noticed they were MUCH higher than my original plan which was usually around $93.50 a month after taxes and fees. They ended up averaging $136 each month after the switch. I decided to call customer service shortly after this and had my case escalated to a supervisor. He couldn't help me resolve this issue about the extra money I am being charged so I asked to speak to someone even higher up. I was told that I had to wait between 24-48 hours for a return phone call from a manager. Well nothing ever happened. No call I don't suppose you actually took the time to look at your bill. Each and every charge on your bill is detailed and it would be very easy to determine what caused the extra charges simply by looking at your bill and comparing it with an older bill.
I let months go by without doing anything about it mainly because I got distracted with life. I recently had to get a new upgrade because I dropped my old phone and it stopped working. I was told there was NO POSSIBLE WAY of keeping my unlimited data when I switched and hesitantly I did so because I really need a working cell phone, my life cannot function without one. I received my first bill and it was $167. I immediately panicked because it was so high. I was wondering what was happening so I decided to call a customer service rep and ask about. They said it was because of a $30 upgrade fee. I understand that and It is not an issue. I decided that it would be a good time to try and get my previous issue resolved that I was never called back about. I explained the story again to Jessica << Badge # removed >> Who tried to help but didn't have the authority to do so. I then asked to speak to her supervisor. I was placed on hold for a long period of time. The whole call lasted over an hour! Finally I received a call from Dell << Badge # removed >> who was not much help either and told me that I could not get the fee waived to cancel the line and that there was nothing I could do except pay the fee or keep the line. He informed me that my case had been escalated and I would receive a call within 24-48 hours. I mentioned to him that someone had told me that before and asked for a case number in case I didn't receive a call for the second time. (Case #xxxxxxxxx). Now here I am 48 hours later with NO CALL... REALLY???!!!! AGAIN??? Verizon really doesn't care about it's customers...
Since I did not receive a call AGAIN I decided to call back and provide my case. Tonight I called and had to explain my whole story again with Kenya << Badge # removed >> who I truly believe did her very best to help me but she still could not resolve the issue do to her lack of authority in the company. She actually showed me a plan that could save me $10 a month which I accepted. But my issue is still here that I have been lied to about receiving a call from a manager twice and I still have a line that I can't close without paying a fee.
I have done the math and I have already paid an extra $298+ dollars since changing my plan in October 2012. I am not even asking for that money back. All I want is for my bill to go back to what it was before I started this whole mess and for that additional line (that I haven't even made single phone call on or ever connected a phone to) to be closed. You can very easily close that extra line, you will just have to pay an ETF of $350 which has been reduced by $10 each month since you signed the contract, so currently it is ~$270. You signed the contact in order to get the reduced cost phone. You now either have to live out the contract or pay the ETF.
I want my unlimited data back as well. I hate having to monitor my data so carefully every month wondering If I will be stuck with a fee if I go over. I am using very close to 2GB a month and I even had to shut my cellular connection off a few times this last month so I wouldn't go over.
I expect that if you really do care about your customers you will have someone resolve this immediately. Thank you. Good luck, but your chances of getting your unlimited data back are basically 0%.
Message was edited by: Verizon Moderator

How can I use a SCH-LC11 device in CHINA which bought from ebay. I am not Verizon customer but I prefer to using your 4G LTE Router . How can I get the unlock code? The device may have a bad ESN but I only use it in CHINA. Kindly looking forward your repl

How can I use a SCH-LC11 device in CHINA which bought from ebay. I am not Verizon customer but I prefer to using your 4G LTE Router . How can I get the unlock code? The device may have a bad ESN but I only use it in CHINA. Kindly looking forward your reply. Thanks!

It's good to read Antoniad's post. It reassures me that I can use my new iPad as an international communication device which is the reason I purchased the thing. However, I called Verizon today (my provider of cellular data) who told me that I can't just pop in a SIM card as you suggested. He also said that he was from the "Pre-Pay" division of Verizon and he was certain that I couldn't do what I planned to do. I was extremely disappointed as I had called Apple prior to buying the iPad and I read the algorhythm on the website for choosing an iPad before purchasing. Those sources were quite specific and the information seemed clear. I would be able to use my iPad to communicate through cellular connections while traveling on the road, literally, abroad. I was told that I could pop in a data card wherever I was, just as you indicated in your message above, and voila I was good to go. The Verizon rep definitively rained on that parade, but said that I might be able to do this if I have a "Post-Pay" account, a different area of Verizon. I haven't had the chance to talk to this division yet, so I looked to Apple's Support for answers. Maybe I will find out that I can use my iPad as an international communication device while traveling on the road afterall, however, it appears I may need a different type of account (Post-Pay), something I was never warned about. Can I switch to this kind of account? I don't know. I have to find out. If you have any information about this issue, it would be good to share since I strongly suspect there are others who bought the iPad for the same purpose that I have.

Best buy, please help me on this! very disappointed and frustrated!!

Here is my complaint:
1.I have been saving for weeks trying to buy this flat screen TV: the price has been $299.99
http://www.bestbuy.com/site/westinghouse-48-class-48-diag--led-1080p-hdtv-black/6233067.p?id=1219198...
Then finally this Tuesday I went there to buy, I checked the online price, it jumped to $329.99. I do have a mover coupon which is good for 10% off a single item. So I used, but I will have been really happy if I could have used it when the price is $299.99 instead. This mover coupon said any single item with some exclusions and I believe this Westinghouse 48" is not in the exclusion list.
After I bought Tuesday, I checked the price online today, man, it went back to $299.99. Your price mathcing policy said if the price lowered within the return period, we could get the difference back. Then I went back to the Best Buy at Fairlawn, Ohio (Montrose) location where I bought my TV. But they refuse to return the difference saying I used that coupon.
But key issue here is not using the coupon. That coupon DOES NOT SAY anything about not using on a sale item at all!!!!!
If I return the TV today and they give me back that coupon, I would have been able to buy this one again at $299.99 AND using that coupon again! So It is very UNFAIR they are doing that.
Very disappointed and frustrated. Please help me to get this issue straightened out!! I follow all the rules, but that store clerk did not seem to understand that coupon is good for on sale items too and that TV is not on the exclusion list so they should follow the price matching promise and issue me the credit!!!!!!

here is the detail of this mover coupon:
http://www.bestbuy.com/site/regularcatpcmcat322300050002/movers-coupon/pcmcat322300050002.c?id=pcmca...
It does not have Westinghouse TV mentioned in the exclusion list and I donot believe it is a UMRP product!
Offer valid in store only.
Excludes Unilateral Minimum Resale Price (UMRP) products, gift cards, services (both in-store and in-home), Marketplace & special order items. Not valid on Best Buy.com. Not valid in Puerto Rico. No dealers. No copies. No cash back. No cash value. Limit 1 coupon per transaction. Limit 1 coupon per customer. Coupon required at time of purchase.
Products in the following categories are excluded from this offer:
Projectors, DSLR cameras, Compact System Cameras, lenses & flashes; subscription software services, digital music services; music & eReader download cards; Unlocked phones; contract mobile phones; and mobile broadband devices. Select premium: TVs from LG, Samsung, Sharp and Sony; Blu-ray players from LG, Samsung and Sony; home audio products from Samsung and Sony; Select Sony camcorders, digital cameras, NEX cameras; & headphones, set top boxes; Canon XA & XF series camcorders and G1X, S110, G16 cameras; Nikon Coolpix A & P530 cameras; Wacom tablets & stylus; Apple branded accessories for iPhone, iPad, audio and computing.
Products from the following brands are excluded from this offer: Bose®, Beats by Dr. Dre, Polk Audio, Denon, Boston Acoustics, Breville, Dyson, Go Pro, Leap, Philips; Electrolux. These brands and products available through Magnolia are excluded: Arcam, Bowers & Wilkins, JVC, Kaleidescope, Martin Logan, McIntosh, Oppo, Peachtree, Pioneer Elite, Rotel, Savant, Sennheiser, Sharp, Sonance, Sonus Faber, Universal Remote Control™ and special order merchandise. These brands and products available through Pacific Sales Kitchen & Bath are excluded: Bosch, Bertazzoni, Dacor, DCS, Fisher & Paykel, Jenn-Air, Lynx, Monogram, Sub-Zero, Thermador, U-line, Vent-A-hood, Viking, Wolf.

I'm not sure if I am writing this in the correct area (this is my second attempt at posting a question), but I have a comment about a recent store experience in Sandusky, OH. I am not a current Verizon customer, but I was visiting friends and we had to g

I'm not sure if I am writing this in the correct area (this is my second attempt at posting a question), but I have a comment about a recent store experience in Sandusky, OH. I am not a current Verizon customer, but I was visiting friends and we had to go to the store to get something taken care of. First off, allow me to compliment the nice, new store. Boy, its changed over the past few years ago when I was in last. My comment is mostly directed to one specific employee. When we entered the store, we were "welcomed" by a sloppy dressed gentlemen (his clothes were probably two sizes two small), which really struck me as unusual because every other employee in the store was dressed really "casual" with nice sporty clothing and red shoes. Either way, after being entered into the computer, the gentlemen told me to wander around or have a seat in the back and someone would be with us soon. As soon as we walked away from the door, the gentlemen handed his "duty" off to another employee who took over welcoming people coming in. For whatever reason, I felt glued to him as he stood out to me. After leaving the door, he immediately went to the back of the room, hunched over a cabinet, where he stood for the next 30+ minutes playing on his phone, frowning and not speaking to anyone around him. Again, I found this unusual because everyone else was overly friendly and smiling. I finally decided to walk by and see what he was doing. It appeared that he was texting someone. He paid no attention to me whatsoever as I walked by, just continued to frown and text on his phone. I did take not of his name tag for future reference. His name was Justin. I am assuming he's the manager of the location as he was just standing around while everyone else worked. I do understand that managers aren't necessarily doing the "dirty work" of the employees, but he could have at least found some better fitting clothing (I find it hard to believe Verizon doesn't supply it), been a little friendly, pretended to be busy, and not been texting the entire time we were there. Again, the store was great, the other employees were very helpful, but the manager seemed to be doing is own little thing and it didn't put off a good image for the rest of the store. Just wanted to share my comments.

lisab101,
We appreciate you reaching out to us. We greatly appreciate the feedback that you have provided us. Please know that we will lift this up to management and the issues will be addressed.
Thank you,
RobinD_VZW
Follow us on twitter @VZWSupport

Verizon Customer Service and Samsung Galaxy S III

A little over 3 weeks ago I purchased a Samsung Galaxy III phone from Verizon.
The exact store is:
224 North Weber Road,
Bolingbrook, IL 60440
(630) 226-4660
When I purchased the phone the person who sold me the phone told me that I had 30 days, If I was not completely satisfied with the phone I could return it and get my money back. However, he assured me that I would LOVE my new phone.
I had just come off using a Blackberry for 4 years with no problems AT ALL! I loved that phone, but I thought it would be nice to get up to the 21st century phone standards and get a touch screen phone. Well, I went for the best…… or so I thought.
As soon as I got my new phone in the car, I started using the speaker phone hands free. The speakerphone began to cut in and out and the person, my husband whom I most speak with could not understand what I was saying. I used the speakerphone on my Blackberry without issue. I did not think much of it because I was so happy to have my new phone. I thought maybe I was just in a bad area etc… Well the issue persisted also when I called my bank, my husband’s mother, my mother and it did not matter where I was the speaker phone did not work properly. Then my phone started to drop calls. Again, I thought it may have been the area, but it started happening a lot. So now I was really beginning to wonder. Having though I was still under the 30 DAY warranty, I gave it a few more days. I began having to take out the battery to reset the unit because apps where disappearing and when I went to re-install them the unit indicated that app was already on my phone and wanted to know if I would like to uninstall the app. I had to once again take out the battery and have the unit restart. Well, I could not take it anymore. With all of the things going wrong only a couple of weeks after purchase, I had to go into the store and see what they could do for me. I went in and explained my situation to the manger who was greeting people at the door, I think her name was Katie or something like that. She put me in line on her IPad just like everyone else for someone to assist me. I was assigned to a very pleasant associate who took the battery out of my phone and said try this to see if this works for you. I, not knowing very much about the technology said ok and walked out of the store. Well it kept on getting worse. I went back to the store on Sunday, September 30th 2012 asking for my money back or a new replacement for the phone. They would not assist me. I started with a regular associate and went up the chain finally getting Katie (the store manager) who repeated everything that everyone else said. So, obviously, she has no managerial skills at all. She stated that they would have to totally reset my phone to see if some apps where conflicting etc. Isn’t that what you purchase a Smartphone for??? To put apps on it and calendars etc. I just downloaded a calendar and Xfinity because that is what I have my e-mail on. I don’t’ think that was the issue, but you could not tell Katie anything.
I wanted a new phone replacement or money back as I spent $300.00 dollars on this phone. She would not have it. She said we have to go through the proper trouble shooting because I was out of the 14 day return policy!!!!. OMGsh 14 days???? I was told 30! Had I known this, I would have gotten my money back the first time I took the phone in for the issues I was having. At that time, I was still under the 14 day policy! I proceeded to express my opinion to everyone in the store stating “Don’t buy a Samsung Galaxy III” They are pieces of **bleep**. Well, needless to say Katie did not like that and she set my phone down in front of me and said, if I am going to swear, she is not going to help me. Ok, then I re-worded my statement to tell everyone in the store “Don’t buy a Samsung Galaxy III they are pieces of garbage” I cleaned it up a little, but still got my point across. I also told her that I would blog about it and send a letter to the corporate office of both Samsung and Verizon. I don’t think that she believed me, but here I am taking my time for this stuff. Time I don’t have much of, but I feel very strongly about this situation. I was lied to and Katie had the nerve to tell me that if I get a replacement phone from them, it would be a refurbished unit even though I just purchased the unit 3 weeks earlier. THAT is unacceptable by any standards!!!
Needless to say I left the store totally dissatisfied with Verizon’s customer service and the Samsung Galaxy III phone. I have not put any unusual apps on my phone nor have I downloaded a new calendar to my phone and I am still having the same issues with dropped calls and bad speaker phone. I will not put any time into this phone for them to tell me they need to reset the whole darn thing again! I am not going to bother going back to that Verizon store, because I know that they will not lift a finger to do anything about it.
My husband wants an IPhone 5. We will not be purchasing this from Verizon and I will probably eat the cancellation fee and go through AT&T so that my husband can get his IPhone. I will never purchase another thing from Verizon, this is not the first time that that they have let me down.
I hope that this letter, blog, facebook, YouTube note will open some eyes with regard to Verizon customer service and the Samsung Galaxy III phone. I don’t know if it will, but with social media as it is, I hope it DOES!
Thanks for nothing Verizon!!!
Sincerely
Donna {edited for privacy}

These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the
Verizon Wireless community.

Very Disappointed Verizon Customer

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