Very frustrated, iTunes purchase account blocked again
I purchased my first iPhone in January (iPhone 4S). I downloaded several free apps, but in late June started to make small in-app purchases via my iPhone through iTunes. I have a valid credit card attached to my account.
On June 22nd, I recieved an odd message from iTunes when I went to make an in-app purchase: "Your Purchase Could Not Be Completed For assistance, contact iTunes support"
I contacted iTunes support and the next day, recieved the following email:
"Dear Jason,
Greetings from iTunes Store Customer Support. My name is Vinod and it would be a pleasure to assist you today.
I understand that you are unable to make purchases from iTunes Store. I certainly imagine your eagerness to resolve this and I will be more than happy to look into this for you.
Jason, I have consulted my superior advisor and they are currently working towards a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.
Have a nice day!"
Superior advisor? Really? Ok, two days later received another reply:
"Dear Jason,
This is Vinod from iTunes Store Customer Support team and I'm glad to help you today
Jason, I am sorry that you experienced difficulties while attempting to purchase from the iTunes Store. If you are unable to purchase from the iTunes Store after trying again, please let me know.
Thank you for your continued interest in iTunes. Apple appreciates your loyalty."
Ok, no problem. Everything was fine until July 3rd, when I went to make an in-app purchase and recieved the same message. Sent another email to Apple support requesting this issue get fixed and also to ask WHY this is continuing to happen. Got a reply back from my good buddy Vinod, stating that the "problem" was fixed, and to contact them if it occured again. However, much to my frustration, the "WHY" part of my question went unanswered.
Shockingly enough, I am once again getting the same message every time I try to make an in-app purchase since Friday. I sent Vinod ANOTHER email and have yet to get a reply.
I am incredibly frustrated by my Apple/iTunes experience so far. The only thing I can think of is that because I have made several small purchase in a row that I have tripped some type of fraud filter that Apple has in place. But, wouldn't Apple and app developers WANT people to make in app purchases? Isn't that how they make money from iTunes? The apps that I have had issues with are Candy Crush Saga and Virtual City Playground.
I did a search on the Apple forums before posting this message and have seen a few threads regarding this issue, but did not see how anyone resolved it or have seen anyone else have this issue MULTIPLE times.
Any help would be greatly appreciated. Is there any type of executive escaltion email that I can send my issue to? If I get another canned response from Vinod only to have my issue go unresolved again, I am going to scream.
Thanks Chris,
Do you know why the restriction? The reason for me to download the song again was because I was at work and away from the computer I had downloaded the song with. Obviously, next time I won't forget to sync before I head to work.
Felix
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Go to Settings > Music > Show All (turn this to ON)
** it's supposed iTunes Match will be ON too
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I took pictures of all these errors and dead ends and unability to see my purchase history with order numbers and zero in on this 4 dollar purchase and when I tried to upload them. (after resizing my screen grabs to the porportions set by apple.) I'm able to choose my image, but the button to actually post it in this message is greyed out. So I can't even have the simple pleasure of showing you the frustrating road block signs that are popping up for some lame reason too.
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Thanks apple for putting me one step closer to divorce.Go here:
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Regards. -
Initially things worked fine. I was very pleased. I had my music library in itunes, on my Ipod nano, and a thumbdrive to back up most of my music.
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However it may be better to buy the itunes purchased music on CD's from a store, Cut my losses while I can and never buy anything from apple or itunes again. Atleast I will not have my entire music collection wiped out for moving it between my own devices. Itunes match doesn't do **** either. I have wasted alot of hard earned cash on devices products and itunes purchases by converting to apple products and services.
What a big mistake.
Very dissapointed with the interface. Very Very Dissapointed!
[email protected]
[email protected]Had the same issue when I changed computers. I backed up my I-tunes files, including CDs, but I-Tunes will not recognize anything but Apple purchases now. There were 300+ CDs in that original catalog.
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If you are not in the US or for some reason cannot run iTunes 10.3 or later, contact iTunes customer support and ask very nicely for the opportunity to redownload the content. They are not required to provide this opportunity.
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The simplest method of all is to transfer or copy the media (and other important files) from the old computer or the backup of the old computer. Typing "move itunes library" into the search bar here or into google will reveal step by step instructions on how to do this. -
I know this may sound silly but I can not find my account balance, very frustrating.
I can not find my account balance, very frustrating.
View iTunes Account Balance
https://discussions.apple.com/message/18192373
View Purchase History > http://support.apple.com/kb/HT2727 -
My new Mac doesn't recognize my iTunes Match account, asks me to register and pay again
I think the title says it all.
I used to have a Mac laptop, using the paid service iTunes Match for less than a year.
My computer broke down, so I bought a new Mac,
when I log in with my account at the iTunes,
it says that I have to pay and register for an iTunes Match account again.
It's like it doesn't remember that I already have one.
How can I solve this issue please?
Thank youYou need to log in to the iTunes Store with the exact same Apple ID you used to purchase the service.
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Does the purchases show in your Purchased list?
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"? Ones with a green checkmark are solved.
Next contact iTunes by:
Contact iTunes
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