Very Hard To Downgrade Service

I have had Verizon FiOS for a year now. I have been pleased with the service thus far, however, I can no longer afford to pay so much for TV and Phone, two things I rarely use. So here I am trying to downgrade from 25/25mps internet down to 15/5mps. On verizon.com it states that under a two year contract the 15/5mps internet should only be $49.99/mo. In fact it later breaks down this deal into a 12 month credit for -$20 off your bill and a 12 month credit for -$10 off your bill. Yet some how I spent 6 hours of my time talking to representative after representative, about how I could make this switch. The answer I finally got was "Sorry, we can not offer you the online pricing over the phone." So what they implied I should do about this was to cancel my existing service and place a new order online to start the day my current service ends. This of course requires me sending back my router to Verizon only for them to package up a new one, send it to me, set it up, and reconfigure all my wi-fi. Talk about in-efficient and clear respiration of how Verizon looks at the environment. I am very dissatisfied. I simply want to sign another two year contract of services and receive the pricing shown online with out having to send back my router ( a point-less wasteful act ).
Any help would be awesome,

Hi jharriger161,
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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NB205 - very poor product and service, do not buy Toshiba!! Completely dead in 6 months

I am posting this to warn as many people as possible to avoid buying Toshiba in the future. Not only was the product faulty, which I can understand sometimes happens w mass production. But the service was completely unacceptable, which was the deciding factor for me.
1. My new Netbook NB-205/BL started intermittently shutting down for no reason (complete black screen, not even to blue screen). By the time I returned home from my trip it had stopped working altogether. The power light will come on, and the fan/hard disk will try to spin for a split second and then go silent and stop completely.
2. Upon calling tech support who walked me through a bunch of diagnostic attempts (removing and re-inserting battery, etc.), they concluded it was dead and I needed to send it in.
3. The only thing I really care about is my data as I had stored a bunch of invaluable photos and downloaded about $200 worth of Amazon MP3s since receiving the Toshiba NB205.
4. Tech support assured me they would back up the hard drive for me and ship either a fixed or new computer with all my data still intact. They asked me to register it w their warranty department and call them back so they could send me a shipping box to send it back in. I did all that and it's been >3 weeks and no box.
5. So today I called Tech Support again and the guy goes "Oh yes, you have shipped your computer in for a hard drive failure?". At which point I had to explain how A) it's not a hard drive failure B) I haven't shipped anything anywhere because I never got the box I was promised.
6. Then I proceed to ask him again if my data would be safe, to which he informs me it's Toshiba policy/practice not to back up data for customers. I found this to be unacceptable and then I didn't know who to trust so I asked for a supervisor.
7. This supervisor wasn't able to help me either as he further informed me that they will not back anything up for me AND that I had to pay for shipping AND pay an authorized Toshiba Repair Center to back my hard drive up.
8. I suggested what everyone who I've talked to has said: Toshiba could send me a new computer since they've diagnosed the old one as being dead. I could swap out the hard drives, or they could send me one without a hard drive. And I could send them back the dead NB205.
9. NO was the answer. Toshiba wouldn't do anything for me, because software issues are NOT under warranty. And backing up my hard drive is considered to be a software issue. I repeatedly told him that it's their defective hardware that is causing the need for data backup. But this went ignored and I was told they don't cover anything in this case.
I either had to lose my data or pay probably $100 for a Toshiba dealer to back up my data for me. Oh yeah, and there isn't one of those within 20 miles of me and I live in Silicon Valley!! Oh yes, and they want me to pay to ship them the dead computer.
10. I finally asked him how he would feel if he was the customer, and if he felt this was any way to treat Toshiba customers. He replied by saying they have a process, and this is the process!
Well the next time I and any of you are in our "process" of deciding which brand of technology to buy, I'm certainly not going to consider Toshiba anymore. This is the second chance I'm giving Toshiba after having a very poor laptop AND service experience in 2000. Well, it took me 9 years to give them another shot, and I'm never going to trust them again. I told myself "well, it's a high quality Japanese brand, one that commands a premium in price that people are willing to pay so it should be an excellent product. AND if things do go pooryly, Toshiba will stand behind their name."
I was SO wrong!!! Let this be a message to all people out there, as I did read these forums before buying my product, but the NB205 was so new it didn't have many posts.
Fool me once, shame on you. Fool me twice, shame on me! I'm done with you Toshiba, it's really too bad that you will not honor your brand with fair treatment of your customers.
Ming Wu

It isn't that difficult to back up the data from the hard drive. You can easily do it yourself for about $20. http://www.datarecoverytutorial.com/recover-data-from-failed-laptop-notebook/
As for Toshiba backing up your data, ALL of the manufacturer's have that same policy. NONE of them will backup the data for you nor will they guarantee that your system will be returned with the existing data intact. This is spelled out in the Warranty documents and is fairly common knowledge amongst most computer users.
If the data was that important you should have been backing it up to USB flash drives, a usb external hard drive, or some other backup device on a daily basis just for this very reason. The fact that you failed to do so doesn't make it Toshiba's problem.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

Hi i am from india i bought my phone last year from hongkong as it was not launch in india.now with the ios5 upgrade the home button has become very hard. i take a lot of care of my phone.the istore is not ready to repair it .please do something

hi i am from india i bought my phone last year from hongkong as it was not launch in india.now with the ios5 upgrade the home button has become very hard. i take a lot of care of my phone.the istore is not ready to repair it .please do something.it was working proper before the upgrade.i even bought the ipad for 42 k from the istore in india.(mumbai).i love apple product and the moey i would by the mac book air also.but now i dont have any solution for my home button it is very irritating when it does not work .get an upgrade to do something it is factory unlock phone.regards vijay.

Hi well let me be clear.last year the iPhone was bought from someone traveling to honkong.i did not get it cheap it was a new phone and what is the use of getting a phone after 1 year six months.thats when the iPhone came to India.I paid more than what u selling the iPhones in India.now I have bought the iPad in India now.we are ready to pay for the repair charges.my phone work excellent it's just the home button.please don't say I was saving some buck I paid from my hard earned salary.it was nearly 800$ in Indian rupees.i love ur products.i offen make people buy ur products in Istore talking Good about them.if I new this phone would have problem I would wait for it to com to India.i work when i was 18years in one of the best handbag stores in India as a managelabor 20 years and I know how important is customer satisfaction and service as till date I give it to them at there door step.i even buy ur expensive softwares.i never had a problem with my 3G and 3GS iPhone in the past.regards vijay

IPhone 5 shuts off, very hard to start back up

Every once in a while my iPhone 5 shuts down by itself. This has nothing to do with how much it's charged, or whether or not it's in a charger at the time. It just shuts itself all the way off. When it does this I have a very hard time starting it back up. Power button doesn't make any difference at all, nor does holding home and power button. Plug it in to charger, push buttons, unplug it, push buttons again. Eventually the logo shows up - after about 10 minutes of trying different variations and combinations. Again, this has nothing to do with how much the phone ha been charged, and I always charge on a surge suppressor. I have done factory resets with no avail. I'm assuming no one is going to give me much help on this beyond "Take it to the Genus Bar," which hasn't worked since it can't be replicated on demand. I just want to know if anyone else has had this problem.

Michael,
Thanks for bearing with me through that process. That's the first time I've done it through these forums and it was painless.
Your battery does in fact need to be serviced. It just crossed the line of no return, and it will not get better. The apple stores will replace the battery for $79, but it shows you're under warranty until 6/6/15. This means, they should replace your battery within warranty.

Hi Guys, suddenly I am not able to hear on my iphone 3GS whenever I receive a incoming call(it's very hard to hear wat the other people us saying)

Hi Guys, suddenly I am not able to hear on my iphone 3GS whenever I receive a incoming call(it's very hard to hear wat the other people is saying)

I had my GENIUS appointment today. They did a couple of tests by plugging my iPhone into a macbook and both came back without showing problem. However as the genius was working with my phone he ran into the same problem with 3G and I had taken some screen shots showing full signal strength but unable to make a call, failure to send mms, and internet unable to connect, so he switched out my phone for a new one as I am still under warranty for another 3 months.
Make sure you backup your data and restore your phone as a new phone before going in to see a Genius, otherwise they may choose to try that process first and do some diagnotistic tests before being able to switch it out, and that can take up to 4 days.
Best guess by the Genius was that it was a hardware problem with the internal cellular antenna. He also recommended I get a new (free) SIM card from AT&T which I did (kiosk was in same mall)
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I want a proper update for my phone (intex cloud fx).i want to copy and paste the text,keyboard is very hard to type.need some main appswhich available inplystr

i have some some main problems with this phone . the browser is not good . i want opera or uc browser in store . i not able to copy or paste any text msgs ,this is a problem. i have seen that when i try to update my phone , it showing error . i seen something is there that is too gud in this phone . i requisted firefox to increase its problem solving and make good and user friendly os like android . there are many things which i like very much on this phone but , on the same side there are lots of backlogs are there .
such as :
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Hi rajkumarukkuturi,
Thank you for your feedback, however all of the feedback for the developers can be submitted at input.mozilla.org.
If you need any support, please consider creating a new thread containing the specific details of your issue.
Doing so will allow the Mozilla volunteers to give you solutions that are more helpful to you. This may help them to solve your problem faster and more efficiently.
Please, feel free to post the link to your thread on this thread for volunteers interested in assisting you.
Thank you.

Hard drive is running very hard and warm

I recently had a hard drive issue with my mac book pro and basically had to erase everything and then restore all my files from Carbonite. I have now restored all of my files and I think Carbonite is now rebacking those up, but in the mean time my hard drive is running very hard and causing my lap top to get very warm. Is this normal? Is it because of the back up/restore? Or is there something wrong with my fan or hard drive?

Install iStat pro (from the Internet) and open it. It will show you the internal temperatures of your MBP and the fan speeds. Also open Activity Monitor to compare the internal CPU activity with the iStat pro data. Post both for an evaluation.
Since you have suspicions regarding your HDD, make certain that you do have backups. You might open Disk Utility>First Aid and 'Verify Disk'.
Ciao.

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I designed an interactive script using Captivate 7. It works like a branching scenario, and is currently in use by about 350 phone operators, soon to be over 750. Everybody is pretty happy about it, but I am getting complaints - especially form the older people - that the slider in the TOC is very hard to see, and I agree - as you scroll down the TOC entries, the slider becomes lighter and lighter in color. Is there any way to tweak it so that I can increase contrast, or recolor it in a darker tone? I know this was discussed a couple of years ago, but I don't know if the issue was addressed by Adobe, or if anyone has come up with a solution.

I have a MacBook Air...I am having a very hard time loading some websites

I am having a very hard time with some websites opening on my computer, but when I try to open them on my daughters computer(not an apple) it opens immediately

Go step by step and test.
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     Power off the router. Unplug it from the wall. Wait a while.
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Mine is ipod touch 1st generation..its very hard to find the accessories, where can i find it?

mine is ipod touch 1st generation..its very hard to find the accessories, where can i find it? and some application couldnt work, for example: nike+

What "accessories" are you looking for?
The Nike+ app now requires iOS 4, and since that version of iOS won't run on a 1st-generation iPod touch, you will not be able to run that app.
Regards.

After uploading IOS7, all text turned white and is very hard to see. I can't figure out how to make the text black again.

After loading IOS7, text turned white. Very hard to read. Cant figure out how to make it black again. Thanks for any help.

chflags -R nohidden /path/to/folder/

The calender on the OS 7 upgrade is very hard to read due to my vision

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<Re-Titled By Host>

Try different Calendar App. The App Store has many Calendars, some of the best are Free. Great features that you will like, including scrollable screens that can be enlarged with finger touch.

My Sim Slot is not opening even if i push very hard, My Sim Slot is not opening even if i push very hard

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sent it to apple store to repair

ICal Lion makes it very hard to read overlapping events

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Use Terminal.app to turn on the iCal Debug Menu -
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This was orginally posted by Vandozza 24th Sept 2011.
http://forums.macrumors.com/showthread.php?t=1198317

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Allan:
Sorry, I forgot to mention that I am working with Excel for Mac.

Very Hard To Downgrade Service

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