Very strange broadband question. Please help!

Hi guys. A few days ago I was having problems with my telephone. We could not make or receive calls but our broadband was still working fine, just a little bit slower than usual. I filed a fault report with BT and the issue was resolved within 2 days and my telephone is now working fine but my broadband is now playing up. It is permanently slow, websites load increddibly slow and my download speeds are at a maximum of about 50 kb/sec. I'm on BT total broadband unlimited so it can't be me being limited for going over my monthly usuage.
                   The router is connected directly to the master socket and my computer is connected via ethernet port. The only other computer in the house is connected wirelessly and is also getting shockingly slow speeds. I've logged into the router and it is saying that my connection speed is 4mb/sec. I've also done BT's own speed test and that found a similar result. Here's a screen cap of the tests results. 
If both tests are stating my line speed is currently around 4mb/ sec how is it that my broadband is so slow and my maximum download speed is 50kb/sec. Would really appreciate some help, thanks. 

your problem is your profile is only 750 instead of 3500 which leads to lower throughput/download.
if connection now ok then staying connected to the internet 24/7 for 3/5 days maybe sooner the profile will come back to normal
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