Via Sky HD

Hi,
I signed up for Infinity 1 on line yesterday and it is due to be installed on the 2nd of August. I can't seem to find a way at this stage to have it authorised to view via my Sky HD box, if I follow the link to authorise my card it wants to take me through the whole ordering process again. I don't want to miss out on the free HD. I'm moving from Sky BB and calls, the line has always been BT's.
If I wait untill my service is activated, will I lose out?
I don't want to pester customer services and thought I would ask here first.
Many Thanks
Dave

Hi ironleg_59
Thanks for your post, could you drop me in an email please including your Sky viewing card number and we'll look into this further for you? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Cheers,
Neil
BT Forum Mod
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Why is BT sport not free via Youview?

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Sounds as if your minimum period contract has ended, and you may find that you've lost other special prices. You have to renegotiate a fresh minimum period to keep BT Sport free and get the best deal - call the Options Team on 0800 800 030.
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Sky cancelled their complaints email address and problems with my sky box

After writing an email to the sky helpdesk it appears that that email is no longer in use, and the website has no email address to use for complaints only a postal address, how convenient sky.... lets fob off the customers yet again... and make them wait even longer to get a complaint resolved. I have had issues with my signal on various channels now for about 4 weeks I called this morning and after a very lengthy discussion with the operator it appears I have to have an engineers visit........ Ok but then Im told I have to pay for the priviledge of this visit, even though I pay a fee to sky every month. I am told I own the equipment and I have to pay for a visit. Lets squeeze yet more money out of our hard working strap cashed customers.... I advised the operator that this isn't acceptable If i pay a fee to sky and have done every month for the years ive had it i dont expect to have to pay an extortionate amount for an engineers visit. I have had to agree to the engineer visit and guess what ....... nothing until next sunday.. a whole week away.. a whole week of not being able to use a service properly that I pay a lot of money every month for.... diaboloical service and no offer of good will compensation in the meantime for a service that isnt working property and yet Im still expected to pay the full fee every month. This sky dish has been installed originally withouth my authorisation, by a tenant I had living here, who funnily enough worked for sky during his time here and had all this installed as part of his contract, i was neither asked or informed of this sky just goes aheads and installs it, i am told if he states he is the owner and not the tenant not skys responsiblility... Then when the engineer got here last june when i moved back in i pointed out all the shoddy workmanship and am told by the engineer nothing he can do about it and he wouldn't have put the dish there himself..... Anyway he reinstates the service for me, now a year a later i have problems accessing certain channels.. whereby i get no signal, i am advised the engineer will sort this in 7 days when he visits. i am completely disgusted and annoyed with skys lack of empathy or compassion towards their customers especially on this issue in all counts. If i dont receive a satisfactory response to this I am seeking further advise from the likes of trading standards.

cheekymonkey71 wrote:
I can't believe a company as big as sky doesnt have a complaints email address... i thought this would have been a q&a for sky queries obviously not... sky wanting it to look like everybody all happy with their service... and in actual fact the sky dish is the problem of sky due to shoddy workmanship that ive pointed out and surprise surprise sky takes no responsibility for this...Sky no longer offer advice here as they did in the past i have no idea why that decison was made but it was(maybe its becuase the Sky staff that did help here had no access to customer accounts).It is not an attempt to make it look like everyone is happy and a simple browse of the forum will see that is clearly not the case (if Sky did want all to appear well they would delete every post that was a complaint). Sky have zero responsibility to fix the dish or its mountings after the initial 12 month warrant period expires(just like with everything else you own).If you require the dish repairing,replacing or repositioning then it is your financial responsibility to do so beit through a Sky engineer visit(£65 call out fee), via a local independent installer/technician or via Sky protect insurance which covers all your Sky equipment (£99 per year). Sky don't offer a publically available email address for complaints for one simple reason it would be used by customers trying to report service issues or to ask for assistance and would not be used for its intended purposes(for the vast majority of cases).

HH2 & Sky wireless On Demand box loss of connectio...

I used to have no trouble downloading via Sky On Demand using the wireless box back to a Home Hub 2.
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When i go in the Sky settings it reads:
Connection to Broadband Router OK
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Running a cable from router to Skybox is not an option although i do have one of those powerline extenders for use with my Smart TV.
Why does this happen?
Did wonder if there is not a fix to use the powerline extender used for my Smart TV to connect to Skybox instead as we rarely use Smart TV functions.
Just desperate to be able to use On Demand again
Solved!
Go to Solution.

If the two are next to each other, then simply add a cheap Ethernet switch at the end of the powerine adapter link, as shown in this example here.
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BTSport Free on SKY

BTSport isn't available via my local transmitter so I E_Mailed BT to ask if they knew if and when it would be available.
No response from BT, not even the usual " thank you for your enquiry !! ".
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I would get BTSport with the " Freesat on SKY" option.
Couldn't give me a straight answer, just the " no agreement reached ".
Maybe that means an agreement will be reached and when it is BTSport will NOT be available via SKY.
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look at the investment they have made.
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C1Rider wrote:
Thanks for the comment..
The " basic " package I was offered was £21.50 per month = £258 so I figured the £175 deal would save a few pennies..
Maybe there's a package inbetween that I wasn't made aware of.
My plan if I went with that would be to cancel everything from BT except broadband which I worked out at £10.66 a month which is cheaper than the £12.00 SKY are asking.
The jury's out on this one for the time being ..
Use a cashback site. You will get at least £100 back of that £258 for signing up to sky.
If you wish to record the channels then you will need s a sky subscription of some kind. If you just go for the freesat option then you can get the BT sport channels but you will not be able to pause or record them.

Box not working, told must wait 12 days for engine...

I have a very old BT Vision box and over the last few weeks it's been slowing dying. At least three times it completely erased all the recordings saved. We would re-set it to factory settings and just carry on using it, but after about a week it would wipe the memory again.
I called the helpline to report the issue last week and the call agent was rude and patronising. I explained the issue but he seemed to not understand me. He asked 'Does it not allow you to record or does it not let you watch the recording?'. I said, again, it does neither of those things, it works mostly fine but occasionally wipes the entire memory. He tried again, this time speaking loudly and slowly as if to a particularly difficult child, 'No, does it not let you record, or does it not let you watch the recordings?'. I explained again, and he then asked me to reset the box. I explained, again, that I'd already done this several times and he said: 'Well that's why you've lost your recording then'. After another 5 minutes of going around in circles (and re-setting the box once more) he went away for quite a while and then came back and asked if the recordings that had been deleted had had an exclamation mark next to them. I ended up hanging up on him.
Anyway, I no longer have the option of ignoring the issue because the thing is obviously on its last legs. It has since stopped and started mid-way through recording things (and then deleted them several hours later), frozen several times whilst on both BBC iPlayer and ordinary television, and made strange grinding noises.
I phoned again today and was told that they couldn't send me a new box, but rather I would have to have an engineer. This seems a waste of time given how ancient the box is but I said ok. They then told me the first date the engineer could get out was 28/12. I said I thought this was disgusting but was told there was nothing sooner. I know it's only television, but not having a working TV over Christmas is a real inconvenience and really not what you expect when you're paying this much money.

BBbox wrote:
Not quite the reply I had hoped for, but I see where you are coming from. However, we are now singed up to a 12 month contract. The trouble is that where we are now living the broadband can't come via sky without coming down the bt line hence going over to bt. Does talk talk do the tv as well?
Stalk Stalk? Ohh err! NOT!
When you say its (the box) stopped working, do you mean you get just a blank screen? Not even Freeview?
Rank - Mostly Harmless.

Facetime not working on iPad in hotels?

When at home and connected to Internet via sky wifi messages and FaceTime work fine. When staying away and in hotels I often cannot use FaceTime or messages. Any ideas why? It's strange that Skype works!

The hotels are apparently blocking the IP ports Facetime and Messages use. You'll need to take this up with the hotels where you stay, or use public WiFi access points that don't have such blocking.
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I am so ripped off by BT

I am not just moaning because I have nothing better to do with my time. I feel like I've been robbed by an organisation that hide behind their size and one-off appologies for the **bleep** i have experienced with them.
the only reason why i'm with BT is because I'm in a bt area and i knew if i go with Sky or virgin i'd still be using bt's network. I just never realised i would end up with what is by far the worst "service provider" on the planet or at least out of anyone ive ever used.
Before i go on about the **bleep** bb speeds i'm experiencing let me just point out that it took me over three weeks from placing my order to actually getting my bb connected. reason - they lost my order or 'wholesale' never dealt with my order. and each time it would be a week more before the order would be dealt with again...only to learn they lost it again. not to worry though...when you phone the call centre, where the automated system tells you you are not a customer after entering the land line number bt gave you, you end up with a sub standard service tech apologising for what ever was wrong...ive had dozens of apologies from BT thus far...and no real improvement.
trust me i could go on...there is sooo much more i had to put up with before i even got to being connected and dealing with the slow broadband speed i have now.
anyway, I'm totally miffed with the fact that I am paying for the top tier braodband package in an area where i used to get atleast 1.5 meg broadband...which was via virgin but not cable...i.e. via BT. no lies the previous property was only two streets up..literally two streets up from there and the house i bought gets no better than 500k.
I was told by the BT salesman (which was a con i'm sure) that BT would be rolling out its new fibre optic cables in my areain the new year ..this clinched the deal for me because I didnt at the time want to sign up via Sky or virgin and be tied into a contract with them if it was only going to be a few months before BT upgraded their network in my area...well midway through Feb now and it seems my connection is no better and seems to be getting worse.
I'd hate to phone them again because a cant bear having another 'cant-give-a-**bleep**-cause-you-cant-touch-me JOBSWORTH' apologise for this rubbish that is my broadband only to go through the same tests with no positive outcome.
So all I ask only this...can anyone tell me how/where to see if BT are actually going to upgrade to fibre optic in my area and when? if not, i'm reporting this saga to the regulator as a miss sell and getting as far away from BT as I can. atleast virgin gave some (not great) customer service and i'd rather deal with them instead of these rip- off merchants
All i expected when signing up was to have reasonable bb at a high price as i knew Virgin cable is far better but unfortunately not available where i live.
Saldy this seems like too much to ask

quintong wrote:
So all I ask only this...can anyone tell me how/where to see if BT are actually going to upgrade to fibre optic in my area and when? if not, i'm reporting this saga to the regulator as a miss sell and getting as far away from BT as I can. atleast virgin gave some (not great) customer service and i'd rather deal with them instead of these rip- off merchants
http://www.openreach.co.uk/orpg/home/products/super-fastfibreaccess/downloads/fttc_pot_exchs.pdf
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Honest Opinion of Infinity

Hello guys and gals,
After 3 days of completely misunderstanding from both myself and BT (Mostly) I ordered my Infinity Option 2. I leave in Earlsfield and the best broadband speed I get at the moment is 1.7MBps (yes I know) so BT is my only option. But spending 24 hours in here reading about the service , P2P restrictions and that unlimited is not unlimited I am getting really worried that I made a huge mistake... But at least I can still cancel my order and not get locked in a 18 month poor service and a broadband that is not really quick unless you want to read TEXT HTML pages which I can do easily with my Iphone almost ..
I am not a huge downloader but I am fair I will say. Anything between 50GB to 150GB a month I will say but its all mostly in P2P ... I dont download games or movies (as I have a Blockbuster Home membership for 12pounds a month on nice bluray quality) but I do download TV shows that I cant purchase in UK (Greek or Australian TV SHows not illegal) ..
I have been with Sky (easynet) for 3 years now and the connection has not ONCE dropped or not worked but the speed of 1.7M is a bit annoying just as I paying the same as others that get speeds of 20MB..
So what is your true experience of BT and if I should keep my order.. I need to have P2P connectivity (and I have read all the forums) but I can deal with P2P been at off peak hours as long as I can get good speeds off-peak.. At the monent I get 210Kbp/s MAX at all times ......
I really want to give BT a chance but the India helpdesk and order taking was appalling and look I am not British myself but at least get a call centre that can speak English and can use some common sense instead of reading a paper sheet infront of them...
Any feedback would be highly appreciated as I have a week to cancel the order... I wonder if this post will ever make it to the forums
Mario
Solved!
Go to Solution.

I had a new line and Infinity Option 2 installed on Tuesday (8th February). My IP profile for Infinity is: 38.7 mbit down & 10 mbit up. So far I've not had any issues with speed - regardless of the time of day/night.
I use Sky Player a lot (daughters don't let me near the Sky remote most of the time so Sky Player is perfect for watching what I want on my laptops or desktops) and it works flawlessly at the top quality at full screen. I also have another line with Sky Unlimited on it which is also pretty good, but it would stutter/freeze from time to time when watching live football via Sky Player.
Since having Infinity installed I have run 2 speed tests via the BT Speed Tester - (images for the results can be viewed by clicking on my name and viewing my image gallery) -
Test1: Throughput= 33349 Kbps download & 7308 Kbps upload
Test2: Throughput= 32951 Kbps download & 7890 Kbps upload
Test3: Throughput= 34853 Kbps download & 8233 Kbps upload
Test4: Throughput= 33765 Kbps download & 7982 Kbps upload
Test5: Throughput= 35320 Kbps download & 8207 Kbps upload
Test6: Throughput= 32541 Kbps download & 8066 Kbps upload
Speeds have been constant for me & I've been keeping an eye on things via various speed testers and via downloading files.
BBC i-player works flawlessly - used it to watch Panorama & Being Human to name but a few things.
As for dealings with BT staff - I have only dealt with sales of late and they sorted out a human error with my original line & Infinity install order without any fuss. I've had a phone line with BT for about 15 or so years and never had any great problems when needing work done to fix any faults. This is the first time I have been with BT as an ISP though and I have had no dealings with Tech Support other than what I have seen here on the forums.
I hope this helps give you an idea of how things are going from my point of view as a new internet customer with BT, but an old hand with regards being a land line customer.
I can't say anything negative regarding my experiences so far as there's been nothing there to complain about, but be sure I'll soon say if I run into problems.
Kind regards... Tom
BT Infinity2:

Phone Disconnected by BT due to Engineer fault.

My neighbour has moved into 35 and I live at 39.
He had his phone line connected to myaddress and this disconnected my phone line.
I have called BT and they stated they would fix the problem.
The problem was fixed by BT connected my neighbours number to his address and leaving my phone number disconnected.
I now have a phone line that is disconnected. I have the pone rental via sky and I also conected them. they asked the enigneer to correct the mistake and was told that the phone line has been disconnected and we can not have the phone line back.
BT told me to gain the phone number back I would have to pay 125 pounds and wait until my number could be allocated to me.
In the end sky have had to request a new line which they have given me free of charge and I have to wait for 2 weeks for this to be connected. in totla it shall be 3 weeks with out phone or internet due to engineer errors.
Can you explain to me why this has happened as I have lost faith in BT's ability to correct faults and also has cost me money with numberous phone calls to try and correct this.I am sure the fault could of been fixed and compinsation offered yet sky where unable to explain to yourself or bt open reach about what they had done. I would find it strange that they where not able to look over the records to see what mistake they had done.

Yes, Sky did raise the fault with BT and they stated it was a disconnected line.
the reason was that another phone line was connected. they told them to correct the mistake as was told it was not a mistake as it was a disconnected line.
5 hours of phone calls later to Sky and BT and the best a Sky technical Manager could offer was to reconnect with a new number for free (no 120 pound charge) still waiting for the 2 week wait for a phone number. Then I will need to wait another 4 days for internet.
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Does anyone from BT read these postings? Are there...

Reading all these posts regarding BT's latest inferior product, I've seen dozens of people leaving BT, or threatening to leave BT's broadband service. Does nobody at BT care about the number of customers they are losing, or risking losing, by the overselling and hype of a product that only works properly on their glossy TV adverts?
It's absolutely RUBBISH!!!
On Saturday I tuned in to watch the match of the season and, no disrespect to anyone from Norwich or the midlands, Norwich V Aston Villa exclusively live on BT is hardly a challenge to Sky Sports! Anyway, needless to say, it was hassle right from the start!! Click here, click there, watch this, choose this.....my mouse has never worked so hard!!
Eventually I saw an image which may even have been the image of a football match??
I still wasn't sure if it was indeed football at the point when I gave up watching! I couldn't see a thing (apart from error messages!). I wonder why, when you click on the 'help with player' message, there is such a long list of known errors??? Didn't BT want to sort out these issuse before they launched BT Sport? After all, the only people it is going to affect are BT customers!!! Why should they bother with us?
I'm pretty sure though that the people who pay extra to watch it via Sky aren't getting a single problem with it? Maybe it's just because they are paying extra???
Maybe it's my broadband that's at fault? Maybe I'm not getting the right speeds etc?? Who provides my broadband? Of course we all know the answer to this question!!!
BT, YOU NEED TO ANSWER YOUR CUSTOMER'S CONCERNS AND GIVE US WHAT YOU CLAIM TO PROVIDE AS A 'BONUS' TO YOUR CUSTOMERS!
I wonder will BT ever reply to any of these threads? Has anyone had a reply from BT? I'd love to hear.

nob2010 wrote:
Reading all these posts regarding BT's latest inferior product, I've seen dozens of people leaving BT, or threatening to leave BT's broadband service. Does nobody at BT care about the number of customers they are losing, or risking losing, by the overselling and hype of a product that only works properly on their glossy TV adverts?
Not true. It works fine for me and the great majority of customers.
It's a pity that some are having difficulties. A fair number of those have found solutions here, but usually when they've posted a rational account of their problem rather than an aimless rant.
You can click the white star next to this message if you think it was helpful.

Another flashplayer will not install problem.can anyone help please?

Over several months I have been unable to get Flash Player on computer, have followed several 'similar threads' [specifically message 2644369] by uninstalling, with fpdownload.macromedia.com- twice ,stopping virus checkers etc , reinstalling. (via recommended ) gets so far then stalls with only a few secondsto go or at 1.77Kb On other threads your experts ask for info on computer, some of which differ from my answers so the need to get some 'individual assistance I'm.Running Vista, 32bit Windows Explorer 8 ,,2.6 Ahlon 11 4X 620, can send Belarc advisor file if required
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Thank you, Installed as suggested, took ages as I have an exremely slow broadband connection via sky. Did'nt get any error messages except error in win sys 32\nvsc.dll missing entry nvscstart. Looked in control panel, the file Adobe Flash Player active X is there as is Flash10e.ocx in the add ons under shockwave Flash object(tools/manage add ons) but still flash does not work in either u-tube or BBC iplayer-or anywhere else?
I have Avast as a virus checker and Mcafee could this be a problem?
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