Video Message Issue

Hello, guys! I have a bit of an issue with the new video message feature of Skype. That is, the option to send a video message is grayed out on every contact I have on Skype, but my friends can send me video messages and I can view them without any problems.
Skype version: 6.21.59.104 (searching for updates yields me that I have the latest version of Skype)
Operating system: Windows 7 Home Premium Service Pack 1 (100% legal)
Camera: Turbo-X 1080P Full HD with built-in microphone (functions perfectly during video calls)
Internet Speed: Average of 100Mbps if I remember correctly. Fairly fast and functional 100% of the time (I don't know if it is relevant)
Note: I have no Facebook or Live contacts on my contact list. I do not log in as Invisible. Some of my friends do, but the option is grayed out for everyone, not just those that are Invisible. The only personal modification I have done for Skype is to block the advertisments by blocking access to apps.skype.com through my Control Panel.
Solved!
Go to Solution.
Attachments:
video message issue.jpg ‏22 KB

Wingmom23 wrote:
It seems that everything you are telling me to do about video messaging is not working. Even going to the Help, About to check for the latest version of Skype is not working. I downloaded the latest version just in case. I want to send a video message but the instructions tell me to 1. Click on the contact and then 2. Click on the plus sign. When I click on the contact, I do not get a plus sign. I get a dialog box that has a paper clip beside it. I click on the paper clip and it has the "Send Video Message" there. I click on that and Skype tells me there is a problem. What do I need to do?
Help please. Thank you.
Most likely you are on the new Skype version with a different design of user interface.
http://blogs.skype.com/2014/12/18/here-are-the-skype-for-windows-layout-changes-that-you-requested/
Please, run the DirectX diagnostics tool (32-bit option).
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

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Message was edited by: JeffrySG
Message was edited by: JeffrySG

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