Vision m not been recogni

can anyone help.........my vision m was working fine a few days ago .now it will only charge up when plugged in .cant find player through "my computer" or "hardware manager ". "hardware manager" doesnt even show "windows portable devices " ,"windows portable devices" wont?even show up even when an apple ipod is plugged in , but ipod does work ok .i have run the checker from?creative fan?and it says service pack 2 not installed , but i know it is .all i can think is that its a update from microsoft thats caused player not to be recognised or done something to service pack 2...........does anyone have any ideasi've tried re installing just about everything .lots of people seem to be having this problem...........is there anyone out there who keeps their pc updated with microsoft updates that this problem is not happening tothe problem started around the 8th julythanks??

next i would suggest you clean-up your zen, if still not ok, got to format itmany of the posts, i answered most never come back anymore, so i assumed their problems are solved . some minority are grateful and will come back to say 'thank you'. i am telling you the probable solutions that i knew or read another its success on someone else. just to tell you my zen vision got no connection issues, just got to reset it once when it freezes.

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