Visiting States for three months

Hi,
Reason
I am from UK and am trying to find out how best to sign on to a US mobile network and one with the appropriate coverage, as I will be in New England for 3 months, 2 of that around Oxford, Maine. I have joined this forum just hoping for more helpful advice having experienced a very poor Sales & Customer support via both the Web Chat and Phone medium.
Poor WebChat Support
Earlier whilst finding from the website the network coverage claims by Verizon over the Oxford area, I took up the WebChat support that popped up. The first Chat agent advised Verizon don't do PAYG! Have disappointedly signed off, I reasoned to myself that can't be as there was an option to select Prepaid coverage on the Verizon interactive map! So I persevered with exploring the Verizon website and found a whole section on Prepaid, with a even a dedicated WebChat button on the page. So realising it must have been a terminology misunderstanding, I clicked on the WebChat request to try to ask for any pre-requisites, as when I was last in Canada (Ottawa) to buy a SIM, evidently it is not common to sell PrePaid in Canada. It was over an hour to get one sorted because of all sort of procedures. The second Chat agent at least admit he didn't know what is PAYG- then even when I spelt it out he only understood it as another term for Prepaid- then advised he can't help me (even though I later found out it is even the actual name of one of your number of Prepaid Plans available!)! Instead he informed I best call Customer Support on 9085594899 despite reminding him I am in the UK. When I asked about hours of service and the time difference (being at 17:00 hrs in the UK) - he told me not to worry as it's 24 hours support!
Poor Phone Support
The number given turned out to be only for Roaming and Mobile data support only! The first option requiring a registered number which obviously I don't have, so selecting the second the call just got cut-off eventually after ringing on unanswered! Frustrated I found via the Contact Us link the supposedly 24 hours number for Pre-paid Customers 8882946804. After finding the one option to speak to an agent without having to key in a registered mobile number first (I think Credit Card payment), again the call just got cut-off eventually after ringing on unanswered. Then thought may be best try the Consumer Sales line 08002564646 given on the page, and it finally got answered but turns out to be for Business account only (which is a different number according to the webpage!) At least the Business Account agent heard my problem and agreed to stay online until she successfully transfer me to a Prepaid agent. The Prepaid agent on the otherhand couldn't be less helpful. Completely ignored my query on any pre-requistes to sign on any Prepaid plans just wanted to know which Prepaid plans I was interested in and then just rolled off the tariffs for the plan I happened to mention and wanted to get me off the phone. I had to ask her again for any other common requirements - she just say I pay for the tariff plan! No interest to talk me through the process.
Extra item only identified on FORUM
Yet on here you advised there is an activation fee to add to any Prepaid plan irrespective of Phone in Box or Customer own Device! Whereas I gone back to the Verizon Wireless website on Prepaid plan and below that what it has summarised with the relevant words highlighted in RED by me. Where will I find this activation fee identified on the Prepaid plans pages rather 'hidden' behind small print/ T&C link? As it seems Verizon has good coverage and range of Prepaid options - but inadvisable to incurr any issues or queries after taking up the service.
AyaniB_VZW wrote:
Hi sulla,
I'm glad to see that your are interested in our Prepaid services. There is a $35 activation fee for all Prepaid PIBs (Phone in Box) and CPE (Customer Provided Equipment) activated through all direct channels. If you have any additional questions regarding our Prepaid service, please contact our Prepaid Customer Support @ 888-294-6804. I hope this information is helpful.
Thanks for your contribution to our community forums,
AyaniB_VZW
Follow us on Twitter @VZWSupport
Prepaid Plan
Get Freedom & Flexibility
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As per my reply to RCSCHNOOR, sorry for my late acknowledgement of your prompt advice.
I had done the signal coverage check on your top 3 providers' maps i.e. in size order: AT&T (moderate), Verizon (full), Sprint (no coverage). Hence I went for Verizon (without thinking about CDMA) to pursue Prepaid plan details.
I have now checked on T-Mobile and coverage in 'my' area (04270) is only through sharing 3rd party. So AT&T is my best bet.. Their website on Prepaid plan is even more confusing to me - not helped by them calling it 'GoPhone'. It does say the tariff applies to 'bring your own phone' but not possible to select and order this plan (SIM) online without next choosing a phone. Their LiveChat agent was more helpful but I didn't picked up the website anomaly on ordering till afterwards so will get back to them later.
BTW the other reason for posting my questions about pre-requisites here, as the Verizon agents were finding some of my questions naive, but to the members here who have been outside USA may understand the reason for such questions. Such as in Canada the Prepaid SIM I got from Rogers were issued with the city number where I got it from! So when I travelled to the next city - all my 'local' calls were being treated as long distance - that's only between Ottawa and Toronto (not coast to coast!). To request a new local number was free, but then I have to inform my contacts another new number! It took me over an hour to get the info and the Prepaid SIM in Canada, and that was in a Rogers showroom/ outlet, evidently (at least in Ottawa) they have no call for Prepaid! I understand that's not the case at least with AT&T in the States.
So I was hoping, members here may have been to UK for an extended stay can understand now what's accepted practice in one, is not in the other, and by reverse point out what's different in the US.

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I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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