Viso 2013 spooling problem

I hadn't used Visio 2007 for years.  When I did it would no longer connect to the server for shape updates.  So I updated to Visio 2013.  It did not give me the option of downloading it as a 32 bit file.  When it tried to download it as a 64 bit file it gave me a criptic message about MSI and click to run files not being compatible.  I called Windows Office support and they told me that you can't have 32 bit and 64 bit office programs on the same computer.  My computer is 64 bit.  All of the Office programs were loaded as 32 bit (I don't know why).  Tech support uninstalled all of the Office programs and reinstalled them as 64 bit.  Once this was done I could not print any files from Office programs.  I can print from other programs and the internet.  When I try to print an office file it gets hung up on the spooling step.  Tech support has run their Office diagnostic program and found nothing.Any ideas?

Hi , Welcome to the HP Forums! I noticed that you cannot print from any of your Office programs with your HP LaserJet 1526 dnf printer, on Windows 7. I am happy to look into this for you!  When searching for your printer, I could not seem to find a match, however, a HP LaserJet 1536 dnf printer came up. Is this the type of printer you have? To find your printer's Product/Model Number follow instructions in this link. Finding Your HP Product Model Number. In the meantime, I have some more questions for you:  How is the printer connected? Wireless, Ethernet, or USB?Are you able to print a configuration report? Printing a Configuration Report.Are you able to print from NotePad, or any other programs?  For now, I would start by trying our HP Print and Scan Doctor, and letting me know what happens!  Hope to hear from you soon!  “Please click the Thumbs up icon below to thank me for responding.”

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