VisualRF not starting and showing communication error timeout

Question

Problem:
VisualRf is not starting and shows connection timed out on the Airwave GUI.
If we look at the visualRF logs,  from the location /var/log/visualrf/visualrf.log
we can see the below error in the log:
2015-06-14 11:53:29,461 WARN Inventory com.airwave.amp.RoleParserImpl Existing login cookie is null. Initialize amp login. 
2015-06-14 11:53:29,479 ERROR Inventory com.airwave.amp.RoleParserImpl Failed to initialize session cookie. 
2015-06-14 11:53:29,479 ERROR Inventory com.airwave.amp.RoleParserImpl prepareMethod 
java.lang.Exception: Failed to login.
Diagnostics:
When we look at the below error,
java.lang.Exception: Failed to login.
We could see that VisualRF is trying to login to Airwave database and failing to login for whatever reason. When we look at the Airwave database for this visualRF user, we could see this below:
The highlighted username in Yellow is the visualRF, VisaulRF creates this username randomly and we could see that login_attempts for this user is 10 and Airwave disables the user after 10 attempts. Therefore that explains why is_enabled  is 0.
This could happen for different reasons, when we restore the visualRF backup and backup has some issues or when we do a vrf bootstrap, to do a factory reset on visualRF or could be any other reason.
Solution
To resolve this issue, all we need to do is update the Airwave database to enable this user, as shown below:
[root@localhost mercury]# dbc "update users set is_enabled = 1 where username = 'AihmrH3MHQ';"
once done, VisualRF would start working normally.

Answer 1

Got the screenshot, thanks. And hello again Rob
Follow-up:
2) Not sure that it matters, but what's the url you see in the BrowserLab UI after making the request? What path do you have defined as the Local Site Path in your site definition in DW?
3) How are you requesting the screenshots? From the BrowserLab panel inside DW?
4) Open up the BrowserLab panel in DW and see what the drop-down control is set to. If it doesn't say "Local" change it to Local and press the preview button and let me know what happens.
6) I want to make sure that none of the assets your page(s) need live outside the directory you've got within your DW site definition.
Thanks,
Mark