VM Server stuck in "Error" state - cannot start or stop any VMs

Question

I have Oracle VM Server 3.0.2, VM Manager 3.0.2, and have a VM server stuck in an "Error" state. I've gone into all the Event tabs for the server + guests and acknowledged all the errors, but it's still in this state.
When I try to start a VM for example, I get this error on screen (I've obfuscated the server names):
OVMRU_005007E Virtual Machine: <vmname>, cannot be started/resumed on Server: <servername>. Reasons:
Server: <servername>, is in error
AdminServer-diagnostic.log reports:
[2012-03-23T16:58:05.078+13:00] [AdminServer] [ERROR] [] [com.oracle.ovm.mgr.faces.model.EO] [tid: [ACTIVE].ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 87aae679e5ee7e1d:-14aa5e4e:1363307a070:-8000-000000000000eb79,0] [APP: ovm_console] Programming error![[
java.lang.NoSuchMethodException: com.oracle.ovm.mgr.api.collectable.ManagedObjectHandleImpl.getUser()
at java.lang.Class.getMethod(Class.java:1605)
at com.oracle.ovm.mgr.faces.model.EO.invokeStringAccessor(EO.java:551)
at com.oracle.ovm.mgr.faces.model.EO.invokeStringAccessor(EO.java:1124)
at com.oracle.ovm.mgr.faces.model.JobEO.getUsername(JobEO.java:608)
at com.oracle.ovm.mgr.faces.backing.task.TaskFilter.isAssociatedUser(TaskFilter.java:216)
at com.oracle.ovm.mgr.faces.backing.task.TaskFilter.isAssociatedWith(TaskFilter.java:241)
at com.oracle.ovm.mgr.faces.model.collection.EOList.isAssociatedWith(EOList.java:239)
at com.oracle.ovm.mgr.faces.model.collection.EventSupport.handleInsert(EventSupport.java:60)
at com.oracle.ovm.mgr.faces.model.collection.EOList.handleInsert(EOList.java:211)
at sun.reflect.GeneratedMethodAccessor1446.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.oracle.ovm.mgr.faces.model.ChangeSupport.fireChangeEvent(ChangeSupport.java:127)
at com.oracle.ovm.mgr.faces.model.ChangeSupport.fireInsert(ChangeSupport.java:66)
at com.oracle.ovm.mgr.faces.model.DataProvider$EventListener.fireInsert(DataProvider.java:312)
at com.oracle.ovm.mgr.faces.model.DataProvider$EventListener.timerExpired(DataProvider.java:284)
at weblogic.timers.internal.commonj.ListenerWrap.timerExpired(ListenerWrap.java:37)
at weblogic.timers.internal.TimerImpl.run(TimerImpl.java:273)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:528)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)
Nothing gets written to AdminServer.log
Any ideas?

Answer 1

Hi Mannyabdon,
Based on your description, I recommend to check the things below:
1.  Run the PowerShell command below to check the status of the Secure Store Service:
Get-SPServiceInstance |Where {$_.typename -like "Document Conversions Load Balancer Service"}
If it is not showing online, please stop the service first and then start it to see if the issue still occurs (the
<ServiceGUID> can be obtained obtained from the command above).
Stop the service:
Stop-SPServiceInstance -Identity <ServiceGUID>
Start the service:
Start-SPServiceInstance -Identity <ServiceGUID>
2.  Check the ULS log for detailed error message.
For SharePoint 2013, by default, ULS log is at C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\15\LOGS.
Thanks,
Victoria
TechNet Community Support
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