Voice service down. No dial tone or light.

It's recently come to my attention after expecting a call that my Uverse phone service is down. Checking the call logs, it looks like this problem started sometime after 8:00 p.m. on Saturday, the 11th. I've tried a number of things on my end to try and fix it, but nothing seems to be working. Figured I should try and get a second opinion here before escalating the problem to phone support. Supplemental information: Power, Broadband, and Service lights are all solid green. Voice 1 (Service line) is not lit.Homeportal page landing states the voice status on line 1 is not registered.Both TV and internet services are unaffected.Primary phone is a cordless system. Keep a spare landline plugged in at all times for power outages. No dial tone on either one.No apparent fraying or disconnection of inside wiring from protector (no NID installed) to homerun to RG. Outside pair is a buried drop.BBU light is green and is in proper working order.Solutions I've tried: Plugging a phone directly into the RG. Nothing happened. Still no dial tone.Power cycling the RG. No change. Did not restore phone service.The online repair tool automated diagnostics detected no problems. Followed steps for no dial tone, repair was not successful, stated that the RG needed to be replaced.Troubleshooted through TV access, resetting voice service had no effect.

Factory reset the RG by depressing and holding reset bottom located near power connection on back of RG. (Valid for 3800, 3801 and 589 RG with TV service) Warning this restore default settings, any custom changes (ssid, password, etc) will need to be redone. Need to hold till all lights go out with a green power light only (about 10-15 seconds).Give it 5 minutes or so to reload/recycle.... Does line1 light come on, yes check dial tone, call in/out. If no either RG replacement or phone has been removed from your account... Either way will need to call 1-800-288-2020. If you have the 3812 inid with i38hg, the factory reset is performed at the iPSU or white toaster size power supply by inserting a toothpick (or similar) into red line hole on upper left side.Again hold till both light (left/right) are flashing red.

Similar Messages

LACK OF SERVICE FROM VERIZON IN SUPPORT OF MY NO DIAL TONE ON MY LAND PHONE

CUSTOMER SERVICE AND ONLINE SERVICE HAS BEEN AWFUL IN TRYING TO CORRECT MY "NO DIAL TONE" PROBLEM.
CUSTOMER SERVICE KEEPS DISCONNECTING MY CALLS AND ONLINE VERIZON SEEMS TO BE ONLY CONCERNED WITH FIOS. I'VE TRIED ALL THE TROUBLESHOOTING AT HOME AS VERIZON RECOMMENDS. HOW DO I GET A REPAIR MAN TO MY HOUSE?

Hi veryirritated,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

No dial tone AGAIN

Same here this has been going on for at least 3 months, when all the lights on the modem is flashing I get no dial tone, there are some days I have steady lights on modem and the phone works, I have had two days of phone calls within the last 3 months, and no voice mail. This service sucks, thanks for reliable cell phones in this case. In terms of live people Good Luck, and the bad part about that is, trying to get credit for the time the line is out is awful as well.

Smullen1 wrote:
Anybody have any idea how I can get a live, local person to tell me why my phone service is down AGAIN?! Online chat is usually much quicker than the phone system... YOu can enter chat here: https://www.comcastsupport.com/ChatEntry/Protected.aspx

No Broadband, No Dial Tone!??

My broadband went down on Friday. I rang the number that comes up on the browser, BT has done tests on the line and there is no dial tone either so I'm without phone as well! Their estimated date for fixing this is 23:59 on Wednesday!!
Does anyone know what the problem is?? It seems all the other houses around my area are fine? Living in a student house, the seven of us are in constant need of the web for our studies so this is very annoying.
Our contract with Bt started at the end of September and this is the second problem we've had. It took over a month for our speeds to be increased so that they were in the acceptable range given on the BT speed test. Before this the broadband was basically unusable.
Getting really fed up with the service (or lack of). And hope that i can be compensated for this!!
If anyone could shed some light on what the problem is at the moment that would at least give house mate and I some peace of mind. Seems very unfair that we should have to pay full price for line rental and broadband when it looks like we wont be getting either of those services for 6 days!

If there's no dial tone then there is probably a cable fault of some kind . . . not uncommon when the weather is bad and large quantities of corrosive salt are in use on roads and pavements. The dissolved salt will find its way into any weakness in cabling and can cause the sort of problem you have.
Its normal for BT to give credit for times when there is no connection. Make a note of the exact dates and times when there was no service and then contact BT for a credit on your bill.

3rd week without a merged account, 5 days without dial tone

On Sept 26th, i added TV and PHONE to my internet account that i already had for two years
Verizon created the order and provisioned me with a temporary number until my phone number port from vonage came through.
ONT Line 1 was activated with the temporary number.
Weeks later i call and Verizon said that they needed to re-create the number port order from vonage, this time the rep said that i needed to create a type of order called a WINBACK phone number order. I explicitly said that they needed to make sure that the services need to come under ONE account for the triple play discounts, and for the additional features.
3 days later, number port came through from vonage, activated on ONT Line 2. The line had a whole new account number, and couldnt be seen on My Verizon, and also couldnt be seen on my TVs
I subsequently cancelled Line 1 so i wont be double billed
I called in to verizon to have them merge accounts, and this is where the whole saga began
Call verizon to merge accounts, they create ROC ticket
3 days later no change, call verizon again, they claim ROC ticket wasnt created originally. Will create new one.
3 days later no change, call verizon again, they claim that the ROC ticket was completed..
Techs escalated me to "Sales and orders" and got a lady in the 636 area code. Rep said that Digital Voice lines could NOT be merged in with TV and Internet accounts, and that in order to "fix" the problem, she said that i needed to "cancel" the ported Line 2 number for a "day" while it purged through the system, and can be added to my primary account number. All the while she was saying that the original rep doing the WINBACK did it completely wrong and f-ed everything up. All the while she was trying to upsell me on the internet and service bundle, and trying to give me HBO and SHOWTIME on a trail basis. **bleep**. I dont need stinking channels. I just wnat my accounts merged.
As promised, she cancled my Line 2 account, and when dialing that number, for a day, i got a "number was disconnected" message. Also as promised, a day later, i got straight to voicemail on that number. So i knew that number was activated.
I STILL DONT HAVE DIALTONE, AND PHONE GOES TO VOICEMAIL ON 1 RING.Swaped lines 1 / lines 2 on the ONT. No change. SOmething is wrong with verizon's end. This was 10/21/2011
10/24 (yesterday) a tech shows up and leaves, telling me that the order was "stuck in IVAPP" and i needed to call sales. Around the same time he was here, i got an email on my phone saying "service ticket has been closed" and the dreaded email FiOS Revised Installation Appointment
10/31 is the revised date. At this point i am
What do i need to do to get a working dial tone on my line? This is becomming a safety issue as i do not have good (verizon) mobile coverage here, and also a big business liability for me as i use that number on my business cards for clients to call.
So far i have spoken to
Fios Solutions Center
Fios Elite
Fios Order Support Group
Fios Sales
Fios Sales Manager
I need this order expedited and escalated immediately or else i have no choice but to call the PUC to complain about this. Seems like one hand doesent know what the other limbs are doing.

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
ephatcow wrote:
Called Fios Elite, spoke to Jessica. After Jessica talked to her WINBACK department, she came back saying the system would not allow them to do anything with the order since it was pending. The reason why im calling is clearly BECAUSE the order was pending! grrrrrrrr
I aksed her about a credit to my account due to these problems, and again, she said that the "system that issues credits is down"
Why am i being held hostage to VZ's "system". THis is BEYOND frustrating.
6th day, no dialtone.

New Broadband - No Dial tone - Line Test shows no ...

Hi,
I was wondering if anyone can help me before i start pulling my hair out!....
I have recently attempted to set up my new broadband and phone.
My activation date was 4 days ago and ever since ive been on the phone to customer service trying to work out what the problem is.
Summary of problem:
my phone line has no dial tone at all. On my day of activation, the manager from the office below my flat came to tell me his phone lines had been cut off. After this, he tried to set his line back up and i recieved an email to tell me someone was requesting to take over my line. So i phoned BT and they cancelled off this request and assured me they had set up the line to the right address and not the offices below me. I was told it was an internet problem and that i should wait to midnight until my activation is complete (although i had already recied two emails to tell me this was complete).
I waited a further 48 hours until today - Phoned up, explained the problem again went through line tests/broadband tests and was told that everything was fine, it should be working. It must be a connection problem between my router and device. Ive tried several devicces (laptop, phone, ipday, tv etc) and none of which work. They connect to the router but say the router is not connected to internet.
My router has solid orange light with flashing red "b".
I dont know what to do next?
Help please!!
Thanks,
Arlene

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

FXO not giving the dial tone

Hi,
We have FXO ports on the router and SIP trunk towards ITSP. People used to dial into FXO and get the dial tone to callout using the SIP trunk. But after the upgrade of the IOS, this functionality has stopped. Now if you call the FXO, you get busy tone. The IOS has been upgraded from 12.4(11) to 15.1(M4) to basically its a big leap.
I strongly believe that we need to make some configuration to make it work like before.
Please advise.
Attachached are the logs from the "debug vpm all"

[+] for Calro
Here is the new feature complied in 15.X release
http://www.cisco.com/en/US/docs/ios/15_1/release/notes/151-2TNEWF.html
Toll Fraud Prevention
In Cisco IOS Release 15.1(2)T, the Toll Fraud Prevention feature is supported as below:
•Source IP address authentication is enabled on incoming IPv4 H323/ or SIP trunk calls. The source IP address of any incoming IPv4 H323 or SIP trunk calls will be authenticated based on:
–Manually configured IP address trusted list.
–VoIP dial-peer session target (the state of a VoIP dial-peer must be in "Operation State = UP")
Incoming IPv4 H323 or SIP trunk calls will be rejected if the authentication fails and the default cause-code call-reject (21) disconnects the call.
Execute the show ip address trusted list command to display IP address trusted data and a list of valid source IP addresses. The default behavior can be disabled as shown in the example below:
voice service voip
no ip address trusted authenticate
•Secondary dial-tone is disabled for a call initiated from a FXO port. No secondary dial-tone causes the outgoing call setup to fail if the called number is NULL. The default behavior can be disabled as shown below:
voice-port
secondary dialtone
•Direct-inward-dial is enabled to prevent the toll fraud for incoming ISDN calls. Two-stage dialing is disabled for incoming ISDN calls by default. The incoming called number will then be used for outgoing call setup. The default behavior can be disabled as shown in the example below:
voice service pots
no direct-inward-dial isdn
For more information, see the Cisco Unified Communications Manager Express System Administrator Guide at the following URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm.
html
Br,
Nadeem
Please rate all useful post.

Getting the dial tone on my landline using a DECT ...

This issue has been ongoing since April 2012. If I use my Panasonic DECT phone (bought in 2006) to make or receive a call, the BB connection drops within 5 secs (Home Hub 2.0). I had a Voyager 220V for 6 years working alongside this DECT phone and all was well.
I had to call BT Faults in April because suddenly my BB service kept dropping out up to 6 times every half hour. (unrelated to the phone at that stage). BT Faults Level 1 (India) said the Voyager needed had come to the end of it's life and needed replacing with a Home Hub 2.0. They also said there was a software issue at their end & it would be sorted within 24 hours!!!. The replacement Hub worked with my DECT phone for less than a week before I noticed whenever I made or received a call the BB dropped out after 10 seconds.
I called BT Faults about the issue of BB dropping out when the phone was used, but it went on for weeks with BT not getting to the nub of the problem. They did their usual tests and in July they sent an engineer who swapped the hub over, ripped out the existing ADSL box, put in a new SSFB box (no filters required), tested and all was well for..... 10 days. Then the old problem returned. I checked with my phone company about compatibility issues, but they were unable to help. (after all the phone had worked for 6 years alongside the old router).
I wrote to BT complaints and in Aug 2012, they sent yet another engineer who this time ripped out the existing internal cabling just outside the front door of the property (star wiring) and put a direct line in from outside, telling me that this should rectify the problem!!! Another Home Hub 2.0 was tested and appeared to work compatibly with my DECT phone. Within 3weeks the old problem had come back. BB drops whenever I get a dial tone or receive a call.
I've tried swapping over locations for the Hub and phone (at least 5' away from each other), swapped over power sockets, isolated all electrical devices using the same power socket, connected the Hub and the phone only to a different power socket. I'm fast running out of options. BT Level 2 Faults will call me on Mon 24 if nothing has changed they want to send another engineer who this time will charge £110 no doubt & they still can't get to the bottom of the issue.
If you've been through something similar and can offer suggestions, anyone please?
Wits end!
RR
Solved!
Go to Solution.

Hi Keith
ADSL stats as requested.
RR27
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 1:15:52
Downstream
4,459 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
12.3 dB / 9.3 dB
Line attenuation (Down/Up)
38.0 dB / 22.0 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm

Bt hub phone - no dial tone

Hi,
just swapped my old home hub 1 for a HH2. Setup BBtalk with the online configurarion tool.
The BBtalk light on the hub is blue, and I can receive calls OK. However I cannot get a dial tone on the hub phone. It is an old 1020 hub phone, but I know many people have these working OK with a HH2. All used to be OK with my old hub.
I have tried deleting the service from the hub, and resetting, and also resetting the phone, but so far no joy.
Any suggestions?
Cheers

You will need to ensure you have registered the phone to the hub, check out details from jarviser's web site.
http://www.jarviser.co.uk/jarviser/howto3.html#type4
If you have 1010 or 1020 hubphones from V1 or V1.5 hubs you can use them on a V2 hub for basic calls with reasonable call quality, but no fancy features. This is covered in the BT online help but there are a few additional action that should help.
First de-register the handset back to factory settings. On the handset take a look at which button is the "Menu" button.
Take off the battery cover and remove one battery.
Hold in the Menu button while reinserting the battery.
After a few seconds the display will show "TEST MODE"
Do NOT press OK, but press "5"
The display will change to show "CLEAR SUB"
Hit OK and the handset will deregister, but the phone book will be retained.
The handset will now say "Please register the handset to the BT Homehub"
Do NOT press OK! - Press the Back (RH) button
Press Menu (LH) button
Register Handset should be highlighted so click on OK
Select Base 1 unless it has an asterisk next to it, in which case select the next free base then hit OK.
The handset asks you to put the Home Hub into registration mode by pressing the Wireless association key on the side of your Hub version for three seconds.
Actually 3 seconds is not required on the V2 hub, simply press it briefly, then when the light is flashing Hit OK on the phone.
Handset then says System Pin - enter 0000 and hit OK
Handset says registering Handset Please Wait, or similar.
The handset will say 'Handset registered' when successfully registered.
Now reboot the phone handset by removing a battery again, count 5 and re-insert the battery without pressing any buttons this time.
The above actions should leave the best available sound quality, but you will not get Hi-Ds sound when you call another hubphone user.
You will be able to use the intercom between two old type hub phones, and can call a 2.1 phone from an old phone, but the 2.1 phone will not call an old hub phone 1010 on intercom.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

NO DIAL TONE @ PARK TERRACE EAST NEAR 218TH

Dear Verizon,
THE ONLY REASON I KEEP A LANDLINE IS SO THAT I CAN HAVE SERVICE WHEN THERE ARE POWER OUTAGES. SO, IMAGINE MY FRUSTRATION WHEN I DISCOVERED THAT THERE WAS NO POWER OUTAGE N MY AREA, AFTER IRENE CAME THROUGH, BUT MY LANDLINE WAS DOWN. I CHECKED VERIZON'S WEBSITE FOR INFORMATION, NOTHING. WHY DOES A COMMUNICATION COMPANY HAVE SUCH POOR COMMUNICATION? WHEN WILL MY LANDLINE BE BACK UP AND RUNNING? CAN VERIZON POST SERVICE OUTAGES ON THEIR WEBSITE WITH UPDATES?
Thanks,
Irate

OK, so...
Yesterday there was noise on the line and after a few hours the dial tone came back. You would think yay, right? I was even able to make a call and left a message for a friend to call me back in order to check the line. Never got a call, so I went to check the line and I got Punked! Nothing but dead air, no dial tone. What happened? Is Verizon playing a game of Gotcha? Grrrrr...
I want my landline back NOW, or maybe I should just cancel it. Hmmm...
Anyone else having the same problem?

No dial tone. No communication since yesterday

Dial tone disappeared Wednesday. Repairman showed up yesterday, offered FIOS (decllined--long history), said he would be back. I have no other phone, so my contact # is my sister in the Bronx. She was called and told a wire had been cut and the repairman went to lunch. It's been a long lunch-- close to 24 hours. Website says there is no open ticket for my number, and Troubleshooter leads only to FIOS. No live chat available. Robots useless. Is this part of a long-lasting campaign to get Stuyvesant Town residents to switch to FIOS? Usually they're called and forewarned. I am very angry, and considering
switching service.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Stutter dial tone-won't turn off

stutter dial tone (voicemail indicator) won't turn off even though there aren't any voicemail message in que!help! this stutter dial tone slows me down during my busy workday!

michellemplatt wrote:
stutter dial tone (voicemail indicator) won't turn off even though there aren't any voicemail message in que!help! this stutter dial tone slows me down during my busy workday! The stutter tone is probably a "phantom" message indicator.... you can attempt to clear this by calling your number from a different phone, leaving a voice maessage, then retrieving the voice message and deleting it.... you can also try to log into your account online and goto: https://pf.connect.comcast.net/Click on VOICEThen Click on Message Wait IndicatorThen click on REFRESH. Hope this helps!

No Dial Tone - Verizon seems no help

I suppose I'm venting.
I came home Friday and my phone does not have a dial tone but I still had internet access. I went through the website's troubleshooting guide on trying to disconnect and connect phones from the line. Also opening the ONT door to check the status. None helped.
I progressed to chat with Verizon agent. It turns out that Verizon turned off my phone. I was scheduled to have triple play installed (did not have TV option before) on Friday but I already rescheduled last Monday for next Thursday. Apparently Verizon turned my phone off even when the installation was rescheduled. Agent 1 said that I would need to have somebody come to the house to turn in on. I'm not available in the time they had until my rescheduled appointment. Why do they need somebody to come to the house to turn it on when it was remotely turned off? Agent 1 says he could not help me and that someone at cssc might. He transfers me to CSSC Agent 2.
Agent 2 said that my billing was fine. (So I'm paying for a dead phone.) and that he could not help me either. He told me to call the 1-888-553-1555.
Called 1-888-553-1555. Agent 3 answered. He said that he needs billings help to try to fix the issue to turn on my phone. I was transferred to Agent 4.
Agent 4 seemed to be trying to help. She said that she was in contact with some department in Verizon to see what is going on. I thought that it was being resolved. Then on one of the holds, I was transferred to the large pool of callers and had to start over again with Agent 5. Mind you, for each of these Agents, I had to start over with telephone number, address and the issues.
Agent 5 seems to be trying to help but within a short period of time, I was put back to the big pool of callers and had to start over again with Agent 6.
Agent 6 seems to be helpful. She said that they had reverse the order to turn the phone on and that I should get service soon. End of phone calls. Almost 2 hours on the internet and phone trying to get my FIOS phone working.
14 hours later. Still no dial tone. Maybe it will be back at 24 hours. Sigh.

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

No dial tone through SPA112 ATA box

I can't get my analgue phone to work thru the Cisco SPA112 ATA box - problem has been ongoing for 2.5 months now.
My ISP can access the ATA through their network and assure me everything is configured and working correctly.
My wireless (wimax) internet connection works fine.
My phone used to work thru the ATA box, but I have had no dialling tone since it suddenly stopped working in early Oct. 2014.
I've tested my phone & cables on a BT land line - cables and phone all work on a land line.
My ISP provided a replacement ATA box - I still get the same problem of no dial tone on my phone via the ATA.
I've also taken my ATA box & phone setup to my parents' house to test setup and equipment on mains power & their land line broadband connection - I still could not get a dialling tone.
My ISP is adamant the problem is with my phone and/or home power system, and not with the VOIP set they are providing me.
(NOTE: I live off grid - the house power is provided from a 12 V battery bank through a 230V true sine wave inverter.)
I've just bought a new mains powered Binatone phone & I still get no dialling tone, nor can I make or receive calls.
Since my ISP has given up on me and blaming my home power supply and/or phones, can someone please advise me if the problem might lie with:
1) My phones
2) the SPA112 ATA box
3) My VOIP configuration
The problem has become exasperating - and I need a working phone for reliable communications. Going back to BT is NOT an option since I still have to wait an unspecified period of time to get a broadband service via BT or any other provider.
Any suggestions would be appreciated.

One easy way to test if your device is working is to register for a free voip service. Here is a list http://www.voip-info.org/wiki/view/Free+VoIP+Networks .
That will allow you to test with a different provider and credentials. be aware the free service is frequently limited to making calls on that providers network, but it should allow you to make a call.
You can update the firmware on your ATA to the latest. Download the latest here https://software.cisco.com/portal/pub/download/portal/select.html?&mdfid=283998771&flowid=30521&softwareid=282463187
What does it say for the status of line 1 on the information page of the GUI? registered/failed? if it says registered, you should get dial tone. if it has failed, your credentials or network connection may be incorrectly configured.
You can test your analog phone set by finding a friend who has an analog phone line and taking it there, or
plug your analog phone into line 1 and hit 4 stars ( **** ) you should get a voice menu. Hit 110 to have it read the IP address of the device. This will let you know if the phone is working (at least basically)
If you are still under warranty, you could call into the small business support center, we could try a couple things.
We could use your credentials on one of our test devices here to see if your provider settings work. If not we can help you follow up with your provider.
Here is the small biz support numbers:
http://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

I have a wireless home phone connect device. Can call out on it when dial tone present, but most times cannot receive calls since purchase. Anyone else having a problem with their home connect device?

Have had Wireless Home Phone connect device refreshed and updated three times since I purchased it in September 2014. Last tech I worked with on it initialized an NRB to check the network. I checked the location of the tower, which is less than one mile up the hill with clear line of site. The device always has two antennas on it. The device is great when it does work, but most of the time it rings three times and then jumps to an automated message saying the person I am calling is not available. I've actually gone up there several times to try an fix the device, but always end up calling a Verizon tech who has me unplug it, pull the battery, and they do some network stuff and then we turn it back on and it works. After the last time on 10/02/14, I called it and got the message. I drove up there, 100 miles one way, and called it while standing in the room. Got the same message. I picked up the phone, heard a dial tone and dialed my phone and it range through. I hung that phone connected to the device and call it using my cell phone. It rang through. I went home and tried to call it the next day. Again it did not ring through and I got the message after three rings. I call another phone at the facility and had them call me on my mom's phone and it is fixed it again. The fix last for a day or two and then it's broken again, like it is today. If it's a network problem then it must be fairly close to the area because no matter what we do it fails again. So much for the 99.98% reliable. This thing is a piece of junk!
I purchased this device and put it on my plan so that my mother who we placed in a home at 96 years old would have a phone connection that she could use and wouldn't flip her out. My family and her family has not been able to faithfully connect with her at this critical time in her life. I am giving Verizon 10 more days to figure this out and then I am going to ask for a total refund not to mention how much time and travel I have put into this piece of junk. Either the home connect transceiver is broken or the network is broken. Why should I pay close to $70 for a service that has not worked more than several days out of 35 days? Also I have spent close to three hours on the phone with decent technical people, but it's my time. I should send Verizon a bill for every time I have gone up there to fix this device as well.
What perplexes me is that a regular cell phone would have sufficed, but because Verizon has to have a data connection that is not available on a regular phone and it was going to cost me $30/month, I decided to go with the home connect. Seemed like a nice solution for an older person who would have a hard time using a cell phone and keeping it charged. Plus after all the fees for getting it connected, it only cost $20/month. That would be a pretty good thing, IF IT WORKED....... The other thing that irks me is, why do I have to pay for a data connection when the cell phone Verizon originally provided can't even access the network. What ever happened to adding a phone line for $10 bucks\ month? All I wanted was a simple phone. She would not be able to use anything more complex and all she needs is a phone line period.
I have no problem paying for something that works and does what it should, but this is ridiculousness. The MTF on this device is somewhere around 1 to 2 days. Out of 365 days that's about a 96.5% failure rate....... Want my advice? Get ride of this device. It sucks and it's bad marketing.

jsavage9621,
It pains me to hear about your experience with the Home Phone Connect. This device usually works seamlessly and is a great alternative to a landline phone. It sounds like we've done our fair share of work on your account here. I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you. I look forward to speaking with you.
TrevorC_VZW
Follow us on Twitter @VZWSupport

Voice service down. No dial tone or light.

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