Bt hub phone - no dial tone

Hi,
just swapped my old home hub 1 for a HH2. Setup BBtalk with the online configurarion tool.
The BBtalk light on the hub is blue, and I can receive calls OK. However I cannot get a dial tone on the hub phone. It is an old 1020 hub phone, but I know many people have these working OK with a HH2. All used to be OK with my old hub.
I have tried deleting the service from the hub, and resetting, and also resetting the phone, but so far no joy.
Any suggestions?
Cheers

You will need to ensure you have registered the phone to the hub, check out details from jarviser's web site.
http://www.jarviser.co.uk/jarviser/howto3.html#type4
If you have 1010 or 1020 hubphones from V1 or V1.5 hubs you can use them on a V2 hub for basic calls with reasonable call quality, but no fancy features. This is covered in the BT online help but there are a few additional action that should help.
First de-register the handset back to factory settings. On the handset take a look at which button is the "Menu" button.
Take off the battery cover and remove one battery.
Hold in the Menu button while reinserting the battery.
After a few seconds the display will show "TEST MODE"
Do NOT press OK, but press "5"
The display will change to show "CLEAR SUB"
Hit OK and the handset will deregister, but the phone book will be retained.
The handset will now say "Please register the handset to the BT Homehub"
Do NOT press OK! - Press the Back (RH) button
Press Menu (LH) button
Register Handset should be highlighted so click on OK
Select Base 1 unless it has an asterisk next to it, in which case select the next free base then hit OK.
The handset asks you to put the Home Hub into registration mode by pressing the Wireless association key on the side of your Hub version for three seconds.
Actually 3 seconds is not required on the V2 hub, simply press it briefly, then when the light is flashing Hit OK on the phone.
Handset then says System Pin - enter 0000 and hit OK
Handset says registering Handset Please Wait, or similar.
The handset will say 'Handset registered' when successfully registered.
Now reboot the phone handset by removing a battery again, count 5 and re-insert the battery without pressing any buttons this time.
The above actions should leave the best available sound quality, but you will not get Hi-Ds sound when you call another hubphone user.
You will be able to use the intercom between two old type hub phones, and can call a 2.1 phone from an old phone, but the 2.1 phone will not call an old hub phone 1010 on intercom.
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No DIal Tone, phone rings if I test it with a mobile but can't answer it. The ADSL works OK.

Hi, My Telstra home phone has gone completely dead. There is no dial tone at all, so I can't dial out or answer any phone calls. I have ran an isolation test without any adsl filters and the only time it works is when I use my mobile to ring the home phone to test it. It starts to ring but when the hand-set is picked up, there is nothing there but complete silence.I also have an ADSL2+ internet connection (with VeeTel) which seems to be working ok but not as fast as usual. Hence, I am able to post this fault report. I also recently had the "Messages 101" connected when I changed my phone plan to home phone National....but don't know if that would cause any faults cos it has been ok up to when the phone line stopped.Any ideas would be greatly appreciated, thanks for reading.Michael.

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No phone dial tone, anyone calling us gets the eng...

Below is an e-mail message I posted to the forum moderation team at the e-mail address listed on other postsed messages.
I got a message back saying the mailbox is not monitored. However, I was given an incident number and was told to register on the forum?????
"Hi,
I currently can not make any calls as I have no dial tone when I pick up the handset.
Anyone calling in gets an engaged tone.
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The forum posts suggest disconnecting extension boxes, etc
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I bought a new telephone yesterday thinking that maybe the recent storms had caused the problem to the existing handset. I installed the new handsets last night and left them to charge but this morning I still have the same problems.
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The new incident number is ***********
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Hi Gainsbro_Miller
I've edited your post to remove your account info and reference numbers as this is public forum and you should keep this information secure.
It sounds like you will need an engineers visit if you've ruled out the extensions and phones. I can arrange this for you if you use the 'contact the mods' link in my forum profile to send in your details. The link is only available upon invite so this is why your first email was bounced as that address is no longer used. You can find the link by clicking on my username.
Also the engineer possible charges advice was correct but this is only if the fault is found to be with your own wiring or equipment. For more info on this check out this link when and engineer will raise a charge
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BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

FXS analog phone can't break dial tone when pressing some number keys.

Hi All,
May I know how to break the dial tone when pressing any keys? I've tried to set the input gain to 0 dB, -1dB, -4dB and 4dB but same results.
Voice-port also configured in "timeouts interdigit 3". In other sites, same configured but it is working.
Is it defective or need to be configured?
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Thanks for the reply Paolo.
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config:
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timeouts interdigit 3
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Land phone dial tone lost for 8 hours per day at same time

For 2 weeks now, I lose my dial tone approximately 9:30 to 10:30 a.m. every day and intermet and then dial tone comes back on approximately 5:15 p.m. every day. Verizon came out and checked outside box and said it is not their problem, the box is working fine, must be something with my wiring. The same thing happened 2 years ago and Verizon fixed something on telephone wires down the block and everything was fixed. How can it be problem with inside wiring if I only lose dial tone for approximately 8 hours every day. Seems like it is something with maybe a switching station, something that they switch every day (maybe high volume time period), but my phone gets left behind. One Verizon guy on the phone said he could see it was a problem with their network and it was fixed for one day. Since then when I have called back, they keep telling me Verizon has to come into my home as there is a problem with inside wiring and cannot give me time period other than either 8 a.m. to 12 noon or 1 p.m. to 5 p.m. for them to show up. Anyone have a problem like this?

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
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Please keep all correspondence regarding your issue in the private support portal.

LACK OF SERVICE FROM VERIZON IN SUPPORT OF MY NO DIAL TONE ON MY LAND PHONE

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Hi veryirritated,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Painfully slow broadband (plus losing dial tone)

Hi everyone,
On Saturday night our broadband connection plummeted from a usual download speed of 200kbps (download speed, not connection) to what is now struggling to hit 15-20kbps. Along with the much slower broadband our phone has also been cutting out/losing dial tone/going incredibly quiet.
We called BT last night, told them the issues and after 45 minutes we we're told that the line was fine, it was an issue on our end and nothing else would be done.
Well this morning I spent a couple of hours messing around, connecting the router and phone to the master socket using multiple new ADSL filters, multiple other cables, everything I can think of and nothing has helped. It isn't just a WIFI issue either because although we use a few WIFI systems (android smartphone, Xbox 360 and a laptop) my main PC is connected to the router via an ethernet cable.
I'm lost for ideas though - I'm disabled and I'm unable to get out of the house often (trying to sort out the router this morning has even left me with a fair deal of pain) so the internet is my connection to the outside world via gaming and stuff, but since Saturday night I've been unable to do pretty much anything due to this issue and I'm just lost so please, if anyone can help I would appreciate any advice I can get right now.
This is the info from the connection section of the hubs page:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:29:56
Downstream:
416 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
13.3 dB / 10.0 dB
Line attenuation (Down/Up):
61.0 dB / 31.5 dB
Output power (Down/Up):
14.8 dBm / 11.9 dBm
FEC Events (Down/Up):
55 / 14
CRC Events (Down/Up):
33 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
22 / 0
Error Seconds (Local/Remote):
0 / 0

Thanks a lot for the help so far, however I'm still having problems ...
So we did as you advised and reported the fault, then a couple of days ago (wednesday night-thursday) the phone line improved, as did the routers connection to the internet. The router is now connecting at at about 1.8mbps and the quiet line test on the phone is completely silent ... however my download speed hasn't seen any kind of improvement at all, even before all this rain and flood warning.
Could this be a problem with the router itself? Like I said originally, I've got multiple devices connected both wirelessly and wired (multiple cables tested) and according to the router and BTs speedtest it's connected perfectly, so I'm now just wondering if it could be a problem with the router not relaying the data fast enough?
It's been close to a week since this started so I'm just completely clueless - for someone who has problems leaving the house and connecting to the outside world by other means it's been a really tough week.
Thanks again for the help anyway.
By the way, my routers new stats are:
Connection information
Line state:
Connected
Connection time:
0 day, 10:54:14
Downstream:
1,824 Kbps
Upstream:
448 Kbps
(Short connection time because I restarted the router to see if the rain maintenance may have helped)
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
14.4 dB / 13.0 dB
Line attenuation (Down/Up):
57.0 dB / 31.5 dB
Output power (Down/Up):
17.9 dBm / 11.9 dBm
FEC Events (Down/Up):
79660 / 29
CRC Events (Down/Up):
66 / 2
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
138 / 3
Error Seconds (Local/Remote):
0 / 0

No dial tone, broadband still works

I cannot get a dial tone, but my broadband still works.If I disconnect the asdl filter and plug the phone into the main wall unit, I get a tone. I have changed the asdl filter and still cannot get a tone with the homehub connected. Any ideas on how to resolve this???

Your phone line must be OK as the phone works in the main socket, with no H.Hub connected. I would ring broadband faults on 08001114567 to report it.
edit I don't think I would mention the storm.

Getting the dial tone on my landline using a DECT ...

This issue has been ongoing since April 2012. If I use my Panasonic DECT phone (bought in 2006) to make or receive a call, the BB connection drops within 5 secs (Home Hub 2.0). I had a Voyager 220V for 6 years working alongside this DECT phone and all was well.
I had to call BT Faults in April because suddenly my BB service kept dropping out up to 6 times every half hour. (unrelated to the phone at that stage). BT Faults Level 1 (India) said the Voyager needed had come to the end of it's life and needed replacing with a Home Hub 2.0. They also said there was a software issue at their end & it would be sorted within 24 hours!!!. The replacement Hub worked with my DECT phone for less than a week before I noticed whenever I made or received a call the BB dropped out after 10 seconds.
I called BT Faults about the issue of BB dropping out when the phone was used, but it went on for weeks with BT not getting to the nub of the problem. They did their usual tests and in July they sent an engineer who swapped the hub over, ripped out the existing ADSL box, put in a new SSFB box (no filters required), tested and all was well for..... 10 days. Then the old problem returned. I checked with my phone company about compatibility issues, but they were unable to help. (after all the phone had worked for 6 years alongside the old router).
I wrote to BT complaints and in Aug 2012, they sent yet another engineer who this time ripped out the existing internal cabling just outside the front door of the property (star wiring) and put a direct line in from outside, telling me that this should rectify the problem!!! Another Home Hub 2.0 was tested and appeared to work compatibly with my DECT phone. Within 3weeks the old problem had come back. BB drops whenever I get a dial tone or receive a call.
I've tried swapping over locations for the Hub and phone (at least 5' away from each other), swapped over power sockets, isolated all electrical devices using the same power socket, connected the Hub and the phone only to a different power socket. I'm fast running out of options. BT Level 2 Faults will call me on Mon 24 if nothing has changed they want to send another engineer who this time will charge £110 no doubt & they still can't get to the bottom of the issue.
If you've been through something similar and can offer suggestions, anyone please?
Wits end!
RR
Solved!
Go to Solution.

Hi Keith
ADSL stats as requested.
RR27
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 1:15:52
Downstream
4,459 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
12.3 dB / 9.3 dB
Line attenuation (Down/Up)
38.0 dB / 22.0 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm

Bt hub phone - no dial tone

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