No dial tone. No communication since yesterday

Dial tone disappeared Wednesday. Repairman showed up yesterday, offered FIOS (decllined--long history), said he would be back. I have no other phone, so my contact # is my sister in the Bronx. She was called and told a wire had been cut and the repairman went to lunch. It's been a long lunch-- close to 24 hours. Website says there is no open ticket for my number, and Troubleshooter leads only to FIOS. No live chat available. Robots useless. Is this part of a long-lasting campaign to get Stuyvesant Town residents to switch to FIOS? Usually they're called and forewarned. I am very angry, and considering
switching service.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Similar Messages

I have a wireless home phone connect device. Can call out on it when dial tone present, but most times cannot receive calls since purchase. Anyone else having a problem with their home connect device?

Have had Wireless Home Phone connect device refreshed and updated three times since I purchased it in September 2014. Last tech I worked with on it initialized an NRB to check the network. I checked the location of the tower, which is less than one mile up the hill with clear line of site. The device always has two antennas on it. The device is great when it does work, but most of the time it rings three times and then jumps to an automated message saying the person I am calling is not available. I've actually gone up there several times to try an fix the device, but always end up calling a Verizon tech who has me unplug it, pull the battery, and they do some network stuff and then we turn it back on and it works. After the last time on 10/02/14, I called it and got the message. I drove up there, 100 miles one way, and called it while standing in the room. Got the same message. I picked up the phone, heard a dial tone and dialed my phone and it range through. I hung that phone connected to the device and call it using my cell phone. It rang through. I went home and tried to call it the next day. Again it did not ring through and I got the message after three rings. I call another phone at the facility and had them call me on my mom's phone and it is fixed it again. The fix last for a day or two and then it's broken again, like it is today. If it's a network problem then it must be fairly close to the area because no matter what we do it fails again. So much for the 99.98% reliable. This thing is a piece of junk!
I purchased this device and put it on my plan so that my mother who we placed in a home at 96 years old would have a phone connection that she could use and wouldn't flip her out. My family and her family has not been able to faithfully connect with her at this critical time in her life. I am giving Verizon 10 more days to figure this out and then I am going to ask for a total refund not to mention how much time and travel I have put into this piece of junk. Either the home connect transceiver is broken or the network is broken. Why should I pay close to $70 for a service that has not worked more than several days out of 35 days? Also I have spent close to three hours on the phone with decent technical people, but it's my time. I should send Verizon a bill for every time I have gone up there to fix this device as well.
What perplexes me is that a regular cell phone would have sufficed, but because Verizon has to have a data connection that is not available on a regular phone and it was going to cost me $30/month, I decided to go with the home connect. Seemed like a nice solution for an older person who would have a hard time using a cell phone and keeping it charged. Plus after all the fees for getting it connected, it only cost $20/month. That would be a pretty good thing, IF IT WORKED....... The other thing that irks me is, why do I have to pay for a data connection when the cell phone Verizon originally provided can't even access the network. What ever happened to adding a phone line for $10 bucks\ month? All I wanted was a simple phone. She would not be able to use anything more complex and all she needs is a phone line period.
I have no problem paying for something that works and does what it should, but this is ridiculousness. The MTF on this device is somewhere around 1 to 2 days. Out of 365 days that's about a 96.5% failure rate....... Want my advice? Get ride of this device. It sucks and it's bad marketing.

jsavage9621,
It pains me to hear about your experience with the Home Phone Connect. This device usually works seamlessly and is a great alternative to a landline phone. It sounds like we've done our fair share of work on your account here. I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you. I look forward to speaking with you.
TrevorC_VZW
Follow us on Twitter @VZWSupport

Since I upgraded to IOS8, iphone has changed the way it calls via car bluetooth. Before (IOS8) once I hit 'call' it was transfer to car speakers and i would hear dial tone until answer. Now, call will only transfer to speakers once call is answered

Since I upgraded to IOS8, iphone has changed the way it calls via car bluetooth. Before (IOS8) once I hit 'call' it was transfer to car speakers and i would hear dial tone until answer. Now, call will only transfer to speakers once call is answered. This is very incovenient as I never know if my call is going through, and sometimes when call isn't answered immediately I have to look at my phone to cancel the call. Is there a new setting I am missing?

Sometimes you turn off your Bluetooth and then back on and it doesn't reconnect with your phone unless you go into the menu. Either way doesn't help much if someone calls you while you're driving and you realize your iPhone is stuck on headphone input.

Broadband ok, no dial tone and line sounds engaged...

Bt say the problem is in my property.
I have checked the test socket and no joy.
could the fault be with the first box that the line meets when coming into the property?
I have had a problem with it before.
Yorkiebear

Hi. I have exactly the same problem since yesterday (or maybe longer) - there is no dial tone and the line is engaged when called, but the adsl broadband is still working.
I bought a corded phone today and neither phone works directly in the test socket (there are no extensions anyway). This seems to point to it being a bt problem but the first engineer appointment available is in over a weeks time so if there is anything else i can do in the meantime i'm keen. Also is there anything else I can do to ensure that its not a problem on my side to avoid the charge.
In fact this is the second time this has happened recently, last time was a few weeks ago and it cleared up within about 24hrs...
thks & rgds

NO DIAL TONE @ PARK TERRACE EAST NEAR 218TH

Dear Verizon,
THE ONLY REASON I KEEP A LANDLINE IS SO THAT I CAN HAVE SERVICE WHEN THERE ARE POWER OUTAGES. SO, IMAGINE MY FRUSTRATION WHEN I DISCOVERED THAT THERE WAS NO POWER OUTAGE N MY AREA, AFTER IRENE CAME THROUGH, BUT MY LANDLINE WAS DOWN. I CHECKED VERIZON'S WEBSITE FOR INFORMATION, NOTHING. WHY DOES A COMMUNICATION COMPANY HAVE SUCH POOR COMMUNICATION? WHEN WILL MY LANDLINE BE BACK UP AND RUNNING? CAN VERIZON POST SERVICE OUTAGES ON THEIR WEBSITE WITH UPDATES?
Thanks,
Irate

OK, so...
Yesterday there was noise on the line and after a few hours the dial tone came back. You would think yay, right? I was even able to make a call and left a message for a friend to call me back in order to check the line. Never got a call, so I went to check the line and I got Punked! Nothing but dead air, no dial tone. What happened? Is Verizon playing a game of Gotcha? Grrrrr...
I want my landline back NOW, or maybe I should just cancel it. Hmmm...
Anyone else having the same problem?

3rd week without a merged account, 5 days without dial tone

On Sept 26th, i added TV and PHONE to my internet account that i already had for two years
Verizon created the order and provisioned me with a temporary number until my phone number port from vonage came through.
ONT Line 1 was activated with the temporary number.
Weeks later i call and Verizon said that they needed to re-create the number port order from vonage, this time the rep said that i needed to create a type of order called a WINBACK phone number order. I explicitly said that they needed to make sure that the services need to come under ONE account for the triple play discounts, and for the additional features.
3 days later, number port came through from vonage, activated on ONT Line 2. The line had a whole new account number, and couldnt be seen on My Verizon, and also couldnt be seen on my TVs
I subsequently cancelled Line 1 so i wont be double billed
I called in to verizon to have them merge accounts, and this is where the whole saga began
Call verizon to merge accounts, they create ROC ticket
3 days later no change, call verizon again, they claim ROC ticket wasnt created originally. Will create new one.
3 days later no change, call verizon again, they claim that the ROC ticket was completed..
Techs escalated me to "Sales and orders" and got a lady in the 636 area code. Rep said that Digital Voice lines could NOT be merged in with TV and Internet accounts, and that in order to "fix" the problem, she said that i needed to "cancel" the ported Line 2 number for a "day" while it purged through the system, and can be added to my primary account number. All the while she was saying that the original rep doing the WINBACK did it completely wrong and f-ed everything up. All the while she was trying to upsell me on the internet and service bundle, and trying to give me HBO and SHOWTIME on a trail basis. **bleep**. I dont need stinking channels. I just wnat my accounts merged.
As promised, she cancled my Line 2 account, and when dialing that number, for a day, i got a "number was disconnected" message. Also as promised, a day later, i got straight to voicemail on that number. So i knew that number was activated.
I STILL DONT HAVE DIALTONE, AND PHONE GOES TO VOICEMAIL ON 1 RING.Swaped lines 1 / lines 2 on the ONT. No change. SOmething is wrong with verizon's end. This was 10/21/2011
10/24 (yesterday) a tech shows up and leaves, telling me that the order was "stuck in IVAPP" and i needed to call sales. Around the same time he was here, i got an email on my phone saying "service ticket has been closed" and the dreaded email FiOS Revised Installation Appointment
10/31 is the revised date. At this point i am
What do i need to do to get a working dial tone on my line? This is becomming a safety issue as i do not have good (verizon) mobile coverage here, and also a big business liability for me as i use that number on my business cards for clients to call.
So far i have spoken to
Fios Solutions Center
Fios Elite
Fios Order Support Group
Fios Sales
Fios Sales Manager
I need this order expedited and escalated immediately or else i have no choice but to call the PUC to complain about this. Seems like one hand doesent know what the other limbs are doing.

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
ephatcow wrote:
Called Fios Elite, spoke to Jessica. After Jessica talked to her WINBACK department, she came back saying the system would not allow them to do anything with the order since it was pending. The reason why im calling is clearly BECAUSE the order was pending! grrrrrrrr
I aksed her about a credit to my account due to these problems, and again, she said that the "system that issues credits is down"
Why am i being held hostage to VZ's "system". THis is BEYOND frustrating.
6th day, no dialtone.

I only got dial tone but can't dial local number

Hi All,
We are upgrading our existing Cisco 3640 router with two nm-2v's with three e&m voice cards) to Cisco 3725 router from the central site( running configuration attached). The remote site uses the same 3640 router.
Before the migration, our VoIP connection from two sites works fine. Both sites used Cisco 3640(two nm-2v's and three e&m voice cards).
After we migrated the central site to Cisco 3725 router( one nm-2v installed with two e&m voice cards) using the same parameters on the Cisco 3640 router, we can only get a dial tone to the remote site but can't connect to the local number. We are using IOS Voice on the Cisco 3725 router(central site) version 12.3(8)T3.
Attached are the running configuration for the Cisco3640 and Cisco3725 router.
During the migration we have verified that the Analog E&M Hardware is recognized by the Router using the IOS Voice software by issuing the show version command .
We have also verified that all voice ports are active and verified the E&M signaling type, Audio implementation, Start dial supervision and dial method by issuing the show voice port command. The show voice port command was issued after configuring all the parameters mentioned. This parameters are based on the current config of the Cisco 3640 router to communicate to the PBX.
We have assumed the wiring arrangement between the PBX and the voice gateway(Cisco router) to be OK, since it is already running using the Cisco 3640 router.
We have also verified that the Cisco 3725 router is communicating with the PBX. By issuing the "debug vpm signal command", the supervision signaling or the on-hook/off-hook signals are being transmitted between the PBX and the router by lifting the phone handset and dialing the extension number of the remote site. But we only got a dial tone but could not dial the local number.
We have checked if the Cisco 3725 router is sending and receiving digits to and from the PBX or if the address information (DTMF digits or Pulse Dial) is being passed between both ends by issuing the "debug vtsp dsp command". But unfortunately the router debugging output shows no signs of digits being send and received between the two devices.
With this, are there any issues that we need to consider on the cisco 3725 before migration? Our data connection and dial-up for remote users works fine. Only the VoIP link to the remote site.
Hope you can provide inputs on this problem.
Thanks,
udimpas

Ok thanks. I did try the online help. Initially got a very helpful young women who then transfered me to a thoroughly unhelpful man who just said i should wait for the engineer and there was nothing they could do.
Well the engineers turned up mid morning on friday. Turns out the dial tone i was getting was the previous owner's line that had been blocked when they left. the engineers attached a new bt box, then had to go to the exchange to connect my number, then back to my flat to test. all sorted but seems totally unneccesary. shouldn't this have all happened as part of the activation process and not involved me taking a half days holiday..oh well

No dial tone through SPA112 ATA box

I can't get my analgue phone to work thru the Cisco SPA112 ATA box - problem has been ongoing for 2.5 months now.
My ISP can access the ATA through their network and assure me everything is configured and working correctly.
My wireless (wimax) internet connection works fine.
My phone used to work thru the ATA box, but I have had no dialling tone since it suddenly stopped working in early Oct. 2014.
I've tested my phone & cables on a BT land line - cables and phone all work on a land line.
My ISP provided a replacement ATA box - I still get the same problem of no dial tone on my phone via the ATA.
I've also taken my ATA box & phone setup to my parents' house to test setup and equipment on mains power & their land line broadband connection - I still could not get a dialling tone.
My ISP is adamant the problem is with my phone and/or home power system, and not with the VOIP set they are providing me.
(NOTE: I live off grid - the house power is provided from a 12 V battery bank through a 230V true sine wave inverter.)
I've just bought a new mains powered Binatone phone & I still get no dialling tone, nor can I make or receive calls.
Since my ISP has given up on me and blaming my home power supply and/or phones, can someone please advise me if the problem might lie with:
1) My phones
2) the SPA112 ATA box
3) My VOIP configuration
The problem has become exasperating - and I need a working phone for reliable communications. Going back to BT is NOT an option since I still have to wait an unspecified period of time to get a broadband service via BT or any other provider.
Any suggestions would be appreciated.

One easy way to test if your device is working is to register for a free voip service. Here is a list http://www.voip-info.org/wiki/view/Free+VoIP+Networks .
That will allow you to test with a different provider and credentials. be aware the free service is frequently limited to making calls on that providers network, but it should allow you to make a call.
You can update the firmware on your ATA to the latest. Download the latest here https://software.cisco.com/portal/pub/download/portal/select.html?&mdfid=283998771&flowid=30521&softwareid=282463187
What does it say for the status of line 1 on the information page of the GUI? registered/failed? if it says registered, you should get dial tone. if it has failed, your credentials or network connection may be incorrectly configured.
You can test your analog phone set by finding a friend who has an analog phone line and taking it there, or
plug your analog phone into line 1 and hit 4 stars ( **** ) you should get a voice menu. Hit 110 to have it read the IP address of the device. This will let you know if the phone is working (at least basically)
If you are still under warranty, you could call into the small business support center, we could try a couple things.
We could use your credentials on one of our test devices here to see if your provider settings work. If not we can help you follow up with your provider.
Here is the small biz support numbers:
http://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

No phone dial tone, anyone calling us gets the eng...

Below is an e-mail message I posted to the forum moderation team at the e-mail address listed on other postsed messages.
I got a message back saying the mailbox is not monitored. However, I was given an incident number and was told to register on the forum?????
"Hi,
I currently can not make any calls as I have no dial tone when I pick up the handset.
Anyone calling in gets an engaged tone.
The telephone handset display says 'line already in use' when I try to make a call.
The forum posts suggest disconnecting extension boxes, etc
I have tried disconnecting 'redundant' extension boxes in kitchen & bedroom, leaving one extension in hall connected to a very old looking BT Main Box. I've looked on line and it looks nothing like the newer ones (1980's onwards?) with face plates on the lower half. Therefore, I don't think our box will have a test socket inside it.
Our BT Broadband still works but it is VERY slow!!
Can you offer any advice?
I spoke to a call centre before I went on holiday and could not make myself heard properly as the guy just wanted to send an engineer and charge me for it.
I bought a new telephone yesterday thinking that maybe the recent storms had caused the problem to the existing handset. I installed the new handsets last night and left them to charge but this morning I still have the same problems.
Considering that my land line is out of action, please call me on 07976-xxxxxx or e-mail me by return.
I have erased some of the personal details from the text above.
The new incident number is ***********
Can anyone give any assistance? I have two new pairs of handsets and nothing is working.
Thanks,
Ian

Hi Gainsbro_Miller
I've edited your post to remove your account info and reference numbers as this is public forum and you should keep this information secure.
It sounds like you will need an engineers visit if you've ruled out the extensions and phones. I can arrange this for you if you use the 'contact the mods' link in my forum profile to send in your details. The link is only available upon invite so this is why your first email was bounced as that address is no longer used. You can find the link by clicking on my username.
Also the engineer possible charges advice was correct but this is only if the fault is found to be with your own wiring or equipment. For more info on this check out this link when and engineer will raise a charge
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

New Broadband - No Dial tone - Line Test shows no ...

Hi,
I was wondering if anyone can help me before i start pulling my hair out!....
I have recently attempted to set up my new broadband and phone.
My activation date was 4 days ago and ever since ive been on the phone to customer service trying to work out what the problem is.
Summary of problem:
my phone line has no dial tone at all. On my day of activation, the manager from the office below my flat came to tell me his phone lines had been cut off. After this, he tried to set his line back up and i recieved an email to tell me someone was requesting to take over my line. So i phoned BT and they cancelled off this request and assured me they had set up the line to the right address and not the offices below me. I was told it was an internet problem and that i should wait to midnight until my activation is complete (although i had already recied two emails to tell me this was complete).
I waited a further 48 hours until today - Phoned up, explained the problem again went through line tests/broadband tests and was told that everything was fine, it should be working. It must be a connection problem between my router and device. Ive tried several devicces (laptop, phone, ipday, tv etc) and none of which work. They connect to the router but say the router is not connected to internet.
My router has solid orange light with flashing red "b".
I dont know what to do next?
Help please!!
Thanks,
Arlene

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Loss of phone line, no dial tone but broadband sti...

I have looged a fault with bt for this issue VOL012-*********, but no engineer turned up yesterday to look at it. I have tested 2 different phones in the master test socket and still have the same problem, no dial tone but broadband is working ok. How do BT get away with treating its customers like this?

@Scardy, this is exactly what happened to our phone line last September! The phone line was just mush, there was no dial tone, but we were able (just) to send email and look at certain web pages, but it was painfully slow. I tried everything, like you, no improvement. I got in touch with BT, they said there was a fault on the line, I said 'it's been fine for years why now?' BT sent an OR engineer, he turned up on time, it was a very enlightening time for me to be sure! He showed me the 'drop cable' that the phone signal came into our property on - 50 years old! Rubber outer, two strands of copper cable with cardboard insulation between them! I also found a big cut in the cable on the wall of our place, for the life of me that looked like vandalism. He arranged for a new armoured cable to be put in across our front lawn, and hey presto, all was well! With the confidence I had in that, we've got Infinity now, a new master socket and there's no going back. I hope this helps & it all gets sorted out out quickly for you.

IPAD2 since yesterday seems to have stopped allowing transfers of photos from anything other than another Apple product and comes up with the message2 itunes will no longer sync photos....which are not transferred from a Mac? Looks as if there is a prob

IPAD2 since yesterday seems to have stopped transfers of photos from non Mac equipment. I use dell with ITunes cloud facility.
Any ideas or are we to await Mac correcting the software?

Okay, can someone please give a useful answer? Thanks! I have been experiencing exactly the same problem for some time now, and it is very annoying. Furthermore, I would like to point out to Chris CA that there is absolutely nothing ambiguous about the original post.
So here is the deal. I used to be able to burn CDs with iTunes that played back fine on both my car and home stereo. After some update, and I am very sorry but I really do not remember which one, as I am just a user and not a programmer and just want something that works, which in the end Apple used to be all about, and therefore do not keep track of all the updates, CDs won't play back on my car stereo. Nothing else changed, still the same brand of CDs (even the same stack!), still the same car stereo, and still the same 2007 MBP. So by simple deduction I conclude it must be a software update. And I do not care what the exact cause is, I just want a fix!
I'd like to apologize for my tone in the above, but it is just a very annoying problem, even more so because it seems nothing is being done about it. Thanks for your answer in advance!

Dial-up and newly acquired AEBS ~ can't detect modem connection / dial tone

I've read the threads but have yet to find an applicable solution...
Just received the new AExtremeBS, connected and set up as prompted...
Not able to get online with my iBook G4 as the modem / dial tone cannot be detected.
Obviously, since I'm posting this dilemma, the dial tone exists and everything is fine as long as I remain wired (defeating the purpose of the AEBS).
Simple answer?
Also, when this is resolved, plan to connect wireless printer...
Suggestions?
iBook G4 (1.4 GHz / 1.5 GB) Mac OS X (10.4.7) iMac (9.2); Performa 631CD (Ancient 7.5); MacPlus (Primordial Ooze OS)

I've read the threads but have yet to find an
applicable solution...
Just received the new AExtremeBS, connected and set
up as prompted...
Not able to get online with my iBook G4 as the modem
/ dial tone cannot be detected.
Obviously, since I'm posting this dilemma, the dial
tone exists and everything is fine as long as I
remain wired (defeating the purpose of the AEBS).
Simple answer?
Also, when this is resolved, plan to connect wireless
printer...
Suggestions?
* Figured it out myself...needed to use the AirPort Set Up Assistant AND the AirPort Admin Utility AND reconfigure modem settings PLUS reset the Base Station, ALL REPEATEDLY...but now can get online AND print wirelessly (using the Brother MFC-640 CW).

I forgot my answer on my security questions , since yesterday and i didn't receive any e-mail ?

I forgot my answer on my security questions , since yesterday and i didn't receive any e-mail ?

Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

Painfully slow broadband (plus losing dial tone)

Hi everyone,
On Saturday night our broadband connection plummeted from a usual download speed of 200kbps (download speed, not connection) to what is now struggling to hit 15-20kbps. Along with the much slower broadband our phone has also been cutting out/losing dial tone/going incredibly quiet.
We called BT last night, told them the issues and after 45 minutes we we're told that the line was fine, it was an issue on our end and nothing else would be done.
Well this morning I spent a couple of hours messing around, connecting the router and phone to the master socket using multiple new ADSL filters, multiple other cables, everything I can think of and nothing has helped. It isn't just a WIFI issue either because although we use a few WIFI systems (android smartphone, Xbox 360 and a laptop) my main PC is connected to the router via an ethernet cable.
I'm lost for ideas though - I'm disabled and I'm unable to get out of the house often (trying to sort out the router this morning has even left me with a fair deal of pain) so the internet is my connection to the outside world via gaming and stuff, but since Saturday night I've been unable to do pretty much anything due to this issue and I'm just lost so please, if anyone can help I would appreciate any advice I can get right now.
This is the info from the connection section of the hubs page:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:29:56
Downstream:
416 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
13.3 dB / 10.0 dB
Line attenuation (Down/Up):
61.0 dB / 31.5 dB
Output power (Down/Up):
14.8 dBm / 11.9 dBm
FEC Events (Down/Up):
55 / 14
CRC Events (Down/Up):
33 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
22 / 0
Error Seconds (Local/Remote):
0 / 0

Thanks a lot for the help so far, however I'm still having problems ...
So we did as you advised and reported the fault, then a couple of days ago (wednesday night-thursday) the phone line improved, as did the routers connection to the internet. The router is now connecting at at about 1.8mbps and the quiet line test on the phone is completely silent ... however my download speed hasn't seen any kind of improvement at all, even before all this rain and flood warning.
Could this be a problem with the router itself? Like I said originally, I've got multiple devices connected both wirelessly and wired (multiple cables tested) and according to the router and BTs speedtest it's connected perfectly, so I'm now just wondering if it could be a problem with the router not relaying the data fast enough?
It's been close to a week since this started so I'm just completely clueless - for someone who has problems leaving the house and connecting to the outside world by other means it's been a really tough week.
Thanks again for the help anyway.
By the way, my routers new stats are:
Connection information
Line state:
Connected
Connection time:
0 day, 10:54:14
Downstream:
1,824 Kbps
Upstream:
448 Kbps
(Short connection time because I restarted the router to see if the rain maintenance may have helped)
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
14.4 dB / 13.0 dB
Line attenuation (Down/Up):
57.0 dB / 31.5 dB
Output power (Down/Up):
17.9 dBm / 11.9 dBm
FEC Events (Down/Up):
79660 / 29
CRC Events (Down/Up):
66 / 2
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
138 / 3
Error Seconds (Local/Remote):
0 / 0

No dial tone. No communication since yesterday

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