VoiceMail not picking up

I have set my message for voicemail.  however when i am missing calls the voicemail does not pick up the call to allow a message to be left.  I have tried calling it myself from my landline but just rings and rings.  I have searched on here and seen the **61*thing which i have tried byt getting a message that says...."Call forwarding connection problem or invalid MMI code.  When no reply for All Basic Services" Please help

Hi, try turning your voicemail off then on again to see if this helps. Text to 150
Turning voicemail diverts off
 VM OFF to 150
Turning voicemail diverts on
 VM ON to 150.

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