VZAccess Manager Update

On 3-25-11, while logging onto VZAccess Manager, I received a notice that an update for access manager was available. After downloading and installing it, I can only log on as WiFi. When the fivespot is connected via USB cable, VZAccess manager does not recognize the device is connected. This did not occur until the update was installed. I deleted VZAccess manager and downloaded the update online (in case something went wrong during the original download) and the same thing happens. Anyone else having this problem?

Hi community,
I want you both to be able to fully use your USB modem so lets review these errors to get them corrected. The "Location Update" is run by the network and device. As the device is 3G it requires updates with the tower to occur and it's set in the device to automatically ask for the update every 30 days. To prevent this from occurring with a remote access, a manual update can be run from the direct computer when available. As long as it's run before day 30 arrives, the prompt should not reappear. To run the update please go to VZAccess Manager menu -> Options -> Activation.
The WiFi Location prompt can be eliminated with two steps. The first will be to complete the software update to VZAccess Manager 7.3. This can be done by visiting http://vzam.net. Follow the steps to input the operating system for the computer and then select the device. Run and install the update. Once that is done go to VZAccess Manager menu and select Options -> Preferences -> WiFi (on the left menu) -> and under Use this Wi-Fi adapter select None. Please keep us posted with these fixes.
Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport

Similar Messages

VZAccess Manager Upgrade

I have had problems in the past blindly upgrading VZAcces Manager. I now have a message to upgrade to 7.6.4.4 2762s from 7.6.3.4 2642j. I would like to find what fixes are included in this version so I can decide whether or not to skip it. I have looked on both the Smith Mirco and VAccess Manager web sites and cannot find this information.
BTW - Clicking on the VZAccess Manager link in the update window does not take me anywhere.
Pantech 290
Win XP sp3

jwwilson454 wrote:
I did the upgrade today and when I plugged the Five Spot in it told me there was a firmware update. I tried to installed the update and received a message that the update failed. Now my Five Spot has a different SSID and I cannot log into it. I connect to the Manager and it say the device is not connected.
Hi jwwilson454,
I trust that the issue outlined in your post has been resolved and your device is working properly by now. In the event that the issue has not been resolved I have checked my resources and I learned that re-running the update tool has resolved this issue for other customers. Please find the update tool in your computer at the path below:
Crogram Files-Verizon Wireless-Firmware Updates-ZTE-AC30EUT_BD_VERIZONAC30V1.0.0B10.exe
Additionally, please keep in mind that this is a peer to peer forum and while our Social Media Team monitors the forum, we offer alternative options for immediate assistance. You can contact us via Twitter @VZWSupport Monday to Friday from 7am to 10pm and Saturday from 7am to 4pm.
You can also call 1-800-922-0204 from 6am to 11pm CST every day of the week.

VZAccess Manager hangs mouse & keyboard on Mac OS X when plug in LG enV

I have installed VZAccess Manager to use a USB760 wireless broadband modem on my Macbook Pro and it works fine (note this is one of the newest Macbook Pros, with the i7 processor).
I also plug in my VZ LG enV cell phone via USB, but not to use as a modem; only to charge it.
However, what happens is that after a little while (10 minutes, sometimes less?) the keyboard and trackpad on my mouse become non-responsive (as does my Bluetooth keyboard; the USB mouse continues to respond). At that point I'm hosed and have to hard-reset the Mac.
This DOES NOT happen when I uninstall the VZAccess Manager, so that certainly points to it as the culprit.
Any thoughts?
Thanks,
dwh

Based on the information you provided, the radio signals may be conflicting or there maybe issues with the ports that are being used.
If the signals are conflicting you can try using a different port, using wired devices, or moving the wireless devices away from each other.
Also try these steps below:
Update your Mac at http://www.info.apple.com/kbnum/n106704 to Mac OS X 10.4.6 or later, if you haven't already done so.
Install the Apple Keyboard Update 1.0 at http://www.apple.com/support/downloads/applekeyboardupdate10.html using Software Update http://www.info.apple.com/kbnum/n106704 or by downloading it from the link above.
If you've updated to Mac OS X 10.4.7 or later, you DO NOT need the Apple Keyboard Update 1.0. (If the keyboard or mouse becomes unresponsive, you may be able to unplug it and plug it back in to restore functionality until any needed updates have been installed.)
If you have tried both these steps and the issue still occurs, try the Mac support page at the link below.
Copy and paste the link below in your browser address bar.
http://support.apple.com/kb/TS1472

Verizon VZAccess Manager (for broadband modem) will not even Force Quit

When I wake my MacBook Pro and launch VZAccess Manager it often hangsand Force Quit will not work (I didn't know that was possible). The only way to shut down is to press and hold the power button.
With each successive release of 10.5 my USB 727 modem driven by the VZAccess software is getting more finicky. I'm now making sure to disconnect and quit VZAccess before the MacBook Pro Intel goes to sleep. Since 10.5.6 this happens multiple times per day. I'm using the latest available VZAccess software.
A workaround that I would like: before installing VZAccess I got the modem to work just using the OS X network panel (WWAN / Other / Verizon 1xEVDO Modem Script). But now I can't get that to work, even when I Uninstall VZAccess.
Does anyone know a way to undo the actions of VZAccess beyond what VZAccess Uninstall does? Does VZAccess overwrite the Verizon 1xEVDO Modem Script supplied by Apple, and fail restore it when using Uninstall?
BTW, I've not been able to send the error report to Apple, because I'm in a rural location and don't have another way to connect to the Internet to report.

Contact Verizon. The problem is likely with their software not staying compatible. If they cannot provide a newer version of their software that is compatible then all you can do is downgrade to a previous version of Leopard with which their software worked. You can do that as follows:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

Using VZAccess Manager v7 With Sierra Wireless SB555 Embedded Device

We have several Panasonic CF-29 Toughbooks with embedded Sierra Wireless SB555 devices. Up to now we were running VZAccess Manager v6.9 on these laptops without any issues.
For consistency sake we want to upgrade VZAccess Manager in these laptops to v7. From what I could determine VZAccess Manager 7 should work with the SB555 devices. This is where I came across an issue.
After installing VZAccess Manager v7 the Verizon Wireless - VZAccess dial-up networking connection was not created. Trying to connect failed: Connection not available.
I manually created the connection and I was able to connect. The problem is that whenever I use Detect Device VZAccess Manager deletes the connection and a new one is not created.
I have a temporary solution by creating a connection named BACKUP Verizon Wireless - VZAccess and then when needed just duplicate this backup connection and rename it properly. At least that is a solution in the lab.
This leads to 3 questions:
Is there a way to make VZAccess anager create the connection as it normally should?
When the automatic area coverage updating takes place, does that trigger a Detect Device? If it does not I guess I am safe to believe that the connection will not be deleted in the field.
Is there a way to reduce the time between the coverage area updates so that I can test this in the lab without having to wait days or weeks for it to happen on its own?
Thanks!

I would recommend uninstalling the current version of VZAM on the PC, and installing the VZAM software from www.vzam.net. I have listed the instructions below on navigating to the software.
Once on the VZAM home page, select supported devices on the red menu located on the left hand side of the screen
Scroll towards the bottom of the page for Laptops with Embedded Verizon Wireless WWAN Module
The 4th selection from the top is labeled “Panasonic Toughbook with global module.” Click on the version number that fits your Windows OS
Enter your wireless number
Before you download, check the two links below on whether you will need drivers for the WWAN device, or the Toughbook itself. I have listed the link below:
http://panasonic.com/toughbook/support
http://www.vzam.net/UploadedFiles/Pan03_RevA_Driver.exe
If you are okay with the drivers, you can proceed to download the VZAM software by clicking the red download now button. Once selected, save the file to your desktop and install the software
***Download version 7.2.9 (2470a) for either Windows XP/Vista or Windows 7
***If step 1 is completed successfully (the drivers installed, the device was found, and the set up completed), the VZAM network connection will be automatically built.
2. At the point that the automatic coverage update initiates, it has already detected the device. (If a device is not detected, you will not be able to activate it or update the coverage information.)
3. To reduce the amount of time a coverage update can take, you can periodically perform a activation on the device. This can be done by selecting the “options” tab at the top of the VZAM menu, and select “activation”. This process will update the PRL (Preferred Roaming List) and coverage area.
I hope this information was helpful.

VZAccess Manager Still Running

Hi All,
I have a Pantech USB modem through Verizon and lately VZAccess Manager (VZA M) has been giving my laptop a fit. When VZA M closes, it takes about one to three minutes to close and if I try to start a new session without restarting my laptop I get the VZA M "is still running" error message. I'm trying to keep an open mind about this inconvenience but our usage (the modem is also shared with a desktop which, fortunately, doesn't appear to have this problem) is above average this month already. I hate to have the 5GB quota eaten up by opening e-mail and project tabs when I don't have to!
Theories: my laptop has recently been in for repairs and there may be some sort of residual network left over that's causing VZA M issues...perhaps trying to run while the access manager is trying to close? I recall reading that VZA M doesn't do well with VPN's and I'm curious if that could be the problem. Both of the computers have also been recently outfitted with Kaspersky 2011 anti-virus software and I wonder if that could also be a factor since it scans in realtime with the internet. I've tried pausing the sweep while running VZA M but that doesn't seem to make a difference.
Any ideas would be very, very much appreciated!

Thanks Kimberly_Nicole (and Natavia)! Re-installation seemed to do the trick.
I made certain everything was working properly via Control Panel and then downloaded the newest version of VZAccess Manager from VZAM. I uninstalled my old version, restarted (just to be safe) and then installed the newest version. I believe the directions indicated that reinstallation could take place with the CD...but since the CD had picked up an enormous gash somewhere along the line I decided to download the newest version since, either way, I expected to have to download expensive updates.
And yes, I never encountered the VZA M "is still running" problem prior to the repairs. I'm thinking that one of the drivers or incidental files was deleted or corrupted during the experience. Re-installation did the trick!
Again, huge thanks to Kimberly and Natavia!

BB Tour 9630 VZAccess Manager problems

I've, once again, lost my tethering connection via VZAccess Manager. I've, once again, removed VZAccess Manager from my laptop and reinstalled it. This has worked several times in the past, but not this time. Looking for suggestions on how to restore my tethering/modem ability.
Thanks!

I have provide some information below that may help with your tethering connection to VZAccess Manager.
I would advise to download the newest version of VZAccess Manager. I have provided the downloaded link below:
***Please be sure that you have completely uninstalled the previous version before installing the new version.
http://www.vzam.net/download/supported.aspx
-Under the category PDA/Advance Devices select the link to the version that is compatible with your OS (ex. Windows 7)
-Select the link
-Enter your 10 digit Verizon Wireless number
-Select download now and save the file to your desktop.
***If you are running VZAccess Manager version 6 or lower and do not want to update the version (complete the steps below)
Download and Install the Blackberry Desktop Manager. I have provided the link to download below:
http://www.vzam.net/blackberry/
-Select Personal Email (If you are not on a BES (Blackberry Enterprise Server)
-Select your device model type (BB Tour 9630)
-Enter your 10 digit Verizon Wireless number and select download on the bottom right-hand corner of the page.
-Once the file is downloaded, install the Blackberry Desktop manager and open it.
-Once it is open, tether your device to your computer and desktop manager and it will update the information. You may minimize the menu once it is complete.
***Blackberry Desktop manager will contain the driver necessary for tethering your Blackberry Tour
***Try untethering and pull your battery on the Blackberry device. Place the battery back into the device and allow it to boot back up (this may take 3-5 minutes). Tether your device once again and retest.

VZAccess Manager Software Problems

I have a new PowerBook Pro running OS 10.5.2.
I went and got a new Verizon V740 broadband card at Circuit City today and the guy there was 'nice' enough to install it for me.
The install went fine, but after asking me if I wanted to restart, it said something about 'updating boot caches.' Unfortunately, my Mac didn't fully restart, I just got the gray screen and spinning gear thing. I can boot in safe mode.
I ran from the Leopard install CD, repaired permissions and verified the drive (it was fine).
I discovered that the VZAccess Manager Software they installed was old (version 3, while version 4.0.1 is available. I download that, installed it, and things seemed ok, but I couldn't connect because it said something about the ppp kernal being missing. I finally uninstalled VZAccess Manager and was able to boot okay.
I can even use my Verizon V740 with my basic OS 10.5.2 software. It is automatically recognized and I can just connect if I open my Network Preferences.
The VZAccess Manager Software did seem to offer other features though. Does anyone think I problem was a fluke (I don't see any other reports of people having problems with this setup)? Should I try to install it again or leave well enough alone?

You can install vz access on your mac but I would not. I had to do a archive and install on mine just to get my mac to recognize my air card. I have a v740. If your mac is working and you are getting on internet leave well enough alone. If you want the features like bandwidth display use isat pro. Trust me sometimes vz software and mac software don't play well together.

VZaccess Manager changes local network address

I would like to know why VZAccess Manager changes my local network IP address everytime it is installed or there is a program update. My LAN is on 10.0.0.- and VZAccess manager is installed on one computer on the network but every time I've had to re-install or there is a program update it sets the IP address for that computers LAN address to 192.168.-.- and I have to go back in and reset the network address to the proper settings for my network. This is a USB modem acquiring its own address from the Verizon network. Why is it mucking around in my LAN settings? It functions the same on the computer it is installed on no matter what my LAN is on so there is no reason for it to be altering these settings.

I'll give you an explanation of my network configuration and my opinion of the situation and VZ Access Manager and we can go from there.
I have an office in the lower leval of my home with my PC, my laptop and a NAS (an old PIII @1Ghz running FreeNAS to turn it into a Network Attached Storage). PC and NAS and usually the laptop are connected to a switch (their LAnto the switch w/CAT5. The switch is CAT5 to an Ensoniq CB3 for a wireless connection to a Hawkings wireless router w/ a 6.5 db external antenna that is located in the spare room upstairs where the computer my wife uses (on occasion) is also located. The Hawking is connected to the LAN on my wifes computer, connection sharing is set up on that computer too and the Verizon Novatel USB760 is attached to this computer through a USB port. VZ Access Manager is installed on her computer also. I can take control of her computer from downstairs using TeamViewer. The 3 computers and the NAS are on their own workgroup (renamed from 'WORKGROUP' and are also set up using 10.0.0.100, 10.0.0.101, 10.0.0.102 and the NAS is 10.0.0.150.
Everything works perfectly until VZ Access Manager is installed or upgraded at which time it changes the address of my wifes computer (that it's connected to USB to 192.168.1.1, 255.255.255.0, no default gateway or DNS server address which stops my network from working. The USB760/VZ Access Manager have acquired an IP address, mask, gateway and DNS from Verizon and they can be found in VZ Access Manager. It doesn't assign a valid address to the computer it's plugged into.
This is the point where I have to go in and reset that LAN to 10.0.0.100, 255.255.255.0, 10.0.0.10 and I use OpenDNS for all 4 units (and I change VZ Access Manager's DNS to OpenDNS' 208.67.222.222 and 208.67.220.220) and everything works fine until VZ Access manager comes along with another upgrade. My download speeds from any unit run a pretty consistant 680K to 1.3G with everything set as I've explained above.
Now, the USB760 and VZ Access Manager have acquired their address as they should have. There is no reason for the program to go in and alter the settings on that machines LAN because 1) they were already set 2) VZAM is not assigning a working address to that machine anyway, just a generic 192.168 address and wiping the gateway address and the DNS addresses that were in there and not even replacing them and not setting them to 'Acquire an address automatically'.
VZAM and the USB760 would function on this computer even if I pulled the LAN card out altogether so my opinion is that this is a software glitch or a programming error in VZAM that I have had to fix 5 times now (3 program updates and twice to humor tech support when they wouldn't believe me that the problem I was having originated on their end).
This is basically an annoyance and I am extremely glad that VZAM isn't smart enough to be able to access the whole network and change all the settings but I sure would like to see it fixed before someone changes the code in a future update and it allows VZAM to run amok all the way through my LAN network.
Heheheh, it might not stop at the end of my network.....and the whole world will be reset to 192.168.1.1....even the MACs and the Smartphones.
Have Fun
Mike

VZAccess Manager / no device detected / Windows 7

Tech note,
I was having problems getting VZAccess Manager to see my PC770 aircard on a brand new Dell laptop (Studio 1550). After reinstalling the software several times as well as speaking the Verizon tech support (no help there), I compared the Dell install with a laptop that was working.
I noticed that the dial connection for the modem was not being installed. After looking around I noticed that the Telephony service was not running on the Dell. As a matter of fact it was disabled.
So I enabled it, rebooted and reinstalled VZAccess Manager. If finally was able to detect the aircard.
Hope this helps someone.
Chris

/Re: "No audio device" in Windows 7 !? If you haven't give this a try,
http://forums.creative.com/t5/Sound-Blaster/SB-P7X-Series-Support-Pack-2-0-07-3-2009-AudigySE-Value-LS/td-p/53329
If that still doesn't work try to manually force the driver. This will only work (and not always) if the card is at least showing up in Device Manager; either by name, or as "unknown multimedia controller". First extract the above downloaded file, then open Device Manager and locate the card.
-right click on select update driver
-then select "browse my computer"
-next select "let me pick"
-next click on "have disk", then click on Browse and navigate to the "Drivers\vista" (or possibly Win7, not sure on this as I don't have the file) and point it to the P7. INF file.
that should get the driver to install. If it does then you should be able to re-run the above and get whatever apps from it you want installed.

System error in Funds Management update

Dear you,
Have anyone seen the following when updating FM from FI document:
"System error:Funds management update (FMRI, CHECK_WE_RE)"
Any ideas what to do?
Thanks
Sonja

Hi there,
The update problem occurs both if we try to post with FB50L or if I try to make a transfer of FI postings in FM. This all happens in the new installation where we plan to use new GL and FM.
This note you gave did not ring a bell for me
The error message is FI057. But we have not yet found a suitable note.
Therefore any ideas are still welcomed.

Failed installation: How to rerun Adobe Application Manager updates for Photoshop CS6

Hi.
The installation of Adobe Extension Manager CS6 failed - while 2 others update for Photoshop CS6 did intall. I was installing Adobe Reader X .
That's why I discovered the notication from the application manager about updates for CS6 - and I just confirmed that as well.
Apparently the Reader installation blocked only the update installation of Adobe Extension Manager CS6 - saying another installation process was running ... such stuff happens sometimes.
However, it seems Adobes Application Manager update module does not track its failed installations? It does not automatically advertise that update has not been installed and notifiying me again to install it. At least not immediately ...
So how do I rerun the Adobe Application Manager update moduel to check for updates manually?

You go Photoshop CS6 > Help > Updates ...

Nokias N97 new Meomory Management update as a Chri...

Hi all,
just downloaded today the meomory management update for Nokia N97. After installing it increased the phone memory by 2MB and then automatically uninstalled itself. Think some of cache folders are relocated to mass memory card. in addition to this do you see any other advantages of this update. Looking forward to hearing from all of you.

The MINI got a new fw update, but AFAIK the N97 was abandoned long time ago.
N97 getting Anna? - Not true. The N97 does not have the proper hardware to run symbian 3 nor Anna.
The N97 was a great mistake as you mentioned. May God know why they came up with the brilliant idea of the tiny amount of NAND memory...

Functions: Oracle VM Manager vs. Grid Control Oracle VM Management Update

Hello guys,
i have seen both tools .. and i have to say that some really basic functions are missing in the Oracle VM management addon for Grid Control 10.2.0.5 .. just some examples:
- Renaming virtual machines (because of the prefix syntax is not very useful)
- Adding ISOs as CD/DVD after removing them one from the profile (until now you need to know the whole path to the DVD, even if the ISO is registered in the repository)
- Renaming image files (for example the disks of the VMs .. this would be very helpful in case of cloning machines)
- List the VNC port for the running VMs
All these features are available under the VM Manager (except the renaming file part) ... do you know when this will be implemented or is the Oracle VM management update already "finished" in its functions.
Regards

Hi,
You can manage your Oracle VM environment using Oracle Enterprise Manager 12c. Using Oracle Enterprise Manager 12c you can discover Oracle VM Servers, discover storage servers and file systems, create and edit server pools, set up networks and create storage repositories.
for more information, look at this URL.
I hope this can help you
Best Regards

My new HTC TB is not recognized by my VZAccess manager. What do I do?

I tethered my TB to my laptop to connect to the internet and it isn't recognized my my VZAccess Manager. I have the data plan for this and I put the phone in "Internet Connection Mode" but it still is not recognized. Am I supposed to download a new VZAccess Manager for the Thunderbolt? The version I have now worked fine with my LG Voyager for 3 years.
Right now I am connecting to my laptop using my Mobile Hotspot but I don't know if this is part of my business data plan(the $60/mo option) or not. I live out in the middle of nowhere California and do not have access to broadband, so this is my only form of connecting to the internet.

Well I found out why I couldn't connect to my VZAccess manager. It's because I was using the version for the 4G air card. According to the Verizon technician I spoke to, they haven't supported the TB with a VZAccess download yet, but they SHOULD have one up before the free wi-fi hotspot expires on 5/15.
The problem is, I am having trouble connecting with the hotspot, for instance it took me 60 seconds just to get to this page and I download stuff at 5-10kps a second while with my LG Voyager tethered I would download stuff at 20-80kps and 150+ when I was in LA or the Inland Empire. Even the phone browser keeps saying "Connection Failed" when surfing the web and the phone shows 2-3 bars. These are problems I never had with my Voyager and I know it's not my laptop since it connects fine with a hotspot from an AT&T phone, at Starbucks and the truck stop.
The technician I spoke with advised returning the phone until Verizon supports it with a VZAcces version for it. The thing is, will they waive the $35 restocking fee if I go back to my old phone and will I lose my upgrade for a future purchase? And if they do charge me the $35 restocking fee what will happen if I dispute the charge with my credit card company?

VZAccess Manager Update

Similar Messages

Maybe you are looking for