Waiting on user

 The way that I close a ticket, and never have that problem, is I first resume the ticket, then close it.
 

Evening all,
Sorry pretty new to spice works. 
I am running a help desk queue and now want to use the function close waiting on user but this function does not seem to close the ticket and it still sits in my queue showing as open? Is this normal functionality 
This topic first appeared in the Spiceworks Community

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    This topic first appeared in the Spiceworks Community

    Evening all,
    Sorry pretty new to spice works. 
    I am running a help desk queue and now want to use the function close waiting on user but this function does not seem to close the ticket and it still sits in my queue showing as open? Is this normal functionality 
    This topic first appeared in the Spiceworks Community

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