Help Desk Ticket - Waiting on User

Having one of those days :-)
Can't seem to find anything on if having Waiting on User in affect on a ticket stops its tracking time. I hope it does, because a single long term ticket can completely screw up your ticket response times.
This topic first appeared in the Spiceworks Community

Evening all,
Sorry pretty new to spice works.
I am running a help desk queue and now want to use the function close waiting on user but this function does not seem to close the ticket and it still sits in my queue showing as open? Is this normal functionality
This topic first appeared in the Spiceworks Community

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Help desk ticket options "close"

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This topic first appeared in the Spiceworks Community

With an open ticket is there a way to add more options in
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This topic first appeared in the Spiceworks Community

Help Desk Tickets not updating when Refreshing (7.4.00070)

I usually create tickets right from the Help Desk (Open Tickets) screen, and lately I've been noticing that sometimes when I create a ticket, (and assign it to myself) it won't show up in the queue until I navigate off of the page and then back. (Like clicking Dashboard, and then back to Tickets). Clicking the [Refresh Tickets] button doesn't seem to work. I'm not sure if it's a bug, or a performance issue (but my VM running Spiceworks seems to be happily chugging along.)
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This topic first appeared in the Spiceworks Community

Hi Major,
There are various ways to achive the same
1 one ways is enter the SAP component or
2 another way
IF you already configured the Team option or created the ORG model for support team for HR PP etc then
goto crm_dno_monitor tcode and ther that bp here and then press execute to get the data for that team
or you can provide more restriction using the Posting Date or Status etc
later you can create a variant and assign that to user roles with Basis help this will solve ur problem completely
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This topic first appeared in the Spiceworks Community

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Hi all,
My scenario is similar to the scenario found here: http://social.technet.microsoft.com/Forums/windowsserver/en-US/3f0dbf8e-636b-45fe-93db-f788d5b976fd/allow-help-desk-to-only-reset-user-passwords?forum=winserverManagement.
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Hi,
Please refer to the following article and check if can help you.
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à
if I create a MMC snap-in is there a way to deploy it with group policy to the managers
I don’t think that you can achieve the target directly by using group policy. Just another thought, you may create a script to deploy the MMC snap-in. Then add the script
as Logon script in Group policy and
assign user logon scripts to those specific users. Just a thought, thanks for your understanding.
If anything I misunderstand, please don’t hesitate to let me know.
Hope this helps.
Best regards,
Justin Gu

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This topic first appeared in the Spiceworks Community

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Waiting on user

The way that I close a ticket, and never have that problem, is I first resume the ticket, then close it.

Evening all,
Sorry pretty new to spice works.
I am running a help desk queue and now want to use the function close waiting on user but this function does not seem to close the ticket and it still sits in my queue showing as open? Is this normal functionality
This topic first appeared in the Spiceworks Community

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Help Desk Ticket - Waiting on User

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