Warning : Sales items cannot be confirmed

Hi Folks,
I have created service order succefully w/o error. Then changed the status to released. I tried to copy it to service confirmation but product not getting copied and get warning mesage as "Sales items cannot be confirmed".
I have maintained all copy controls. if I enter product manuall in service confirmation system takes it, calculates price too but same error.
Any guess.
Regards,
Nikhil

Hi Nikhil,
If we look at the error then we can see that "Sales Items are not Confirmed' which means that the Service Technicians will not be able to confirm a sales Item from the follow-up document like Sales Order. It also makes sense from the business perspective as how will a service technician confirm a sales item. But there is an Item Category called SVCM which handles the Sales aspect. But I have not really seen it in working.
You can have a look at the following Link about creation of [Service Confirmations|http://help.sap.com/saphelp_crm70/helpdata/en/0a/4d88ef587649f4a9d16bf34c487fe6/frameset.htm]
Hope this will resolve your confirmation creation problem.
Thanks,
Samantak.

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