Warranty mgmt solution-questionnaire

Question

Hi, gurus,
my clients want to implement warranty solution. for that i need quesionnaire for gathering information of existing process, please send me list of questions, so i can make AS IS analysis based on my client's answer.
My id is [email protected]
reward will be given
regards
pinal

Answer 1

Dear Deve,
I am very sorry to inform you that, don't show your gimmick in your questions saying that rewad will be given. We are sharing our knowledge for the benefits of the SAP Community.
With regard to Warranty Management Q&Adb.....you will get it from SAP Marketplace.
SAP Warrant Management - Solution Brief:
SAP Warranty management plays a crucial role in any industry since it allows automatic, quick processing of warranty claims, leading to improved customer
satisfaction and potentially untapped vendor warranty recovery.
SAP’s best-of-breed Warranty Claims functionality combines a new, flexible document structure with the power of proven SAP technologies. This enables a
highly customizable and versatile Warranty Claims engine. The Implementation of SAP Warranty Claims is considered to be a natural progression in building a
well-rounded SAP system.
High Degree of Re-Use: Much functionality is re-used from other SAP
applications, e.g. pricing, output determination, IDOCs, account determination, CO-PA, code catalogs, etc.
Easy to extend: The Warranty Claims application has an openframework with a plethora of User Exits, BADIs & BAPIs, available for project teams to add custom
functionality without modifications.
Web Interface: Integrated with the new SAP Web Application Server, a Web
claim process can easily be extended to customers, vendors, dealers, service centers, as well as to claim administrators, directly over the Internet.
Quality Defect Reporting: Standard reports and integration with Business
Warehouse (BW) reporting greatly enhance visibility of quality defects and various trend analyses.
Claim validation – Avai lable via easy-to-use graphical rules and validations editor.
Line item validation – Complex body of rules can be expressed.
Pricing calculation and adjustment – Integrated with standard SD pricing, references standard price catalogues, or sets up warranty-specific pricing.
Automatic or manual approval – Approve/disapprove, partially approve items/header in claims
Web interface – Part of Netweaver, the Web Application Server integrates web processing with warranty claims applications. Web enabling the complete claim life cycle. Following is a selection of  out-of-the-box Web functionality:
- Claim entry, claim validation, line item validation
- Catalog select ion
- Calculate claim pricing
- Claim status and final adjudication review
Interfaces to multiple channels, e.g. via XML – Any interface can be linked into SAP Warranty. Out-of-thebox EDI via IDOCs, Microsoft .net applications can be
integrated into BAPI RFCs. Thus, XML communication via EDI, Email, or HTTPS can be set up.
Security – Application provides the security necessary to restrict informat ion available to user roles and profiles.
Maintain claim history – Flexible new document structure allows the maintenance of several versions and several claim copies grouped under one claim.
Service Bulletins – Support for recalls or service bulletins with serial number effectiveness and SB specific pricing.
Quality capturing – Flexible code catalogs on item level allow statistical reporting and analysis. Ability to create a Quality Notification linked to the claim.
Vendor recovery – Recover warranty costs from vendors or other reimbursers. Can be part/serial number specific.
Integrated to Sales and Distribution Module: Service and Maintenance – Create sales orders and spares shipments free of charge, integrate with service
notifications and orders. Integration with service management.
Claim Splits – Capability of splitting charges across multiple vendors/reimbursers.
Reporting – Online on-demand reporting capability, allowing business users to perform detailed analyses, reporting by product models, groups, codes, and cost,
e.g. parts leading to highest claim payments.
– Integrated to revenue and cost controlling reporting
environment (CO-PA).
– Integrated to Business Warehouse with standard
info cubes and reports.
Hope this information will be useful.
Regards,
Muralidhara