Given False Information by a Door-to-Door Salesman, and Customer Service Can't Help

Two months ago, one of the Verizon door-to-door salesmen convinced me to switch over to Verizon from my former carrier. The price was within a few pennies, and altough I was happy with the service I had, I was willing to give it a try because he said the speed would be faster. I told him I would do it as long as there was a 30 day time period to cancel with no charges on my account if I was dissatisfied. He said that Verizon had a "no worries guarantee" policy. I asked three times if that meant that I could cancel within 30 days without being charged. He answered, "yes."
I wasn't satisified with the upgrade, and found less expensive service with another carrier, so I cancelled within the 30 days. However, the first customer service representative I spoke with evidently didn't cancel it because I haven't yet received a return kit yet and I'm still being charged for "current activity" on my most recent bill. She told me to wait for the return kit and closing bill to call back to get the charges reversed. I have received neither, so I called back today out of concern. I spoke with another customer service representative and her supervisor today. Both nice, but they told me my service ongoing but had been suspended for non-payment, and that the "no worries guarantee policy" would refund only the early cancellation fee, and that there was a minimum 1 month charge, so no pro-rating either. Surprise! That's four really nice people at Verizon who have either told me false information or informed me of yet another surprise charge that I was initially told I wouldn't owe. I've heard the words "we've never done a free trial" plenty of times, and I understand that. It would be nice if all the representatives were in agreement about that however, especially for a family on a single fixed income. I asked for the manager's supervisor; she said she was going to write and email up the chain regarding the false information I was given, but that I would owe the money no matter the outcome. She said I would need to go to the Verizon website to pursue a supervisor higher than herself. Not helpful, since the Verizon website sends you back to the customer service line I called to get her.
This is the second time that I've tried switching to Verizon; the first time it took them a month and three phone calls from me to realize service wasn't available at my address; now this. Is there anyone at Verizon willing to treat me fairly according to what is told me by your representatives? Are you hoping to have a chance at winning me back as a customer in a year, or are you satisfied to simply try and collect the $126.33 that you are charging me via a false pretense? I'm looking for a reason to give you another chance. I'm hoping there is someone out there with a suggestion where to take this next.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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Was given false information in store about accounts and billing, how to proceed?

Hello everyone,
13 days ago i joined up with Verizon after careful consideration of several cellular service providers and they were a great 13 days until i received my bill.
It was at the Reynoldsburg OH Verizon wireless store where i was being helped by a friendly lady that told my wife and myself that:
1. My cell phone service (unlimited talk and text) was going to only cost me 10 dollars a month.
2. My family/group account that i was going to be added onto would not change except for the data plan to be capped at 10 gig.
So at the end of the month i was expecting a bill of , as the nice lady told me : 10.00 USD.
Instead i was confronted with a bill of 88.00 USD, a discrepancy of 78.00 USD.
A activation fee of 35.00 USD, 12.00 USD for the amount of days in the current month and 30.00 USD for the coming month.
Plus additional minor charges regarding federal/state taxes i have never heard of.
To conclude, we were given false information and we specifically asked about this subject with these questions.
"Will our group plan be changed if i am added onto it?"
"Will i be paying only 10 USD a month or are there additional charges?"
So my question is, what is the most efficient way to get this matter resolved as my family is ready to switch to a different provider because of this.
This is off-topic but we are already trying to deal with a third party water utility company that is taking advantage of current Ohio lack of regulation and charging us double what we use plus service charges.
Thank you in advance,
Willem
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator

We want to make sure you have the best plan to meet your needs willemI85! We don't want to confuse you with conflicting information! I'm sorry we don't offer unlimited talk and text, plus a data plan for only $10.00 on a single line. If you added a line to an existing share everything plan, it depends on the device. There is a $10.00 add on option; however, that is for tablets only. In addition, taxes and surcharges are billed for all lines. What type of device did you add? What existing plan do you have currently? Here's more information on our share everything plans for your reference. http://bit.ly/xdDajD
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Since we were unable to bill the payment method on file, your subscription to Creative Cloud has expired and we have deactivated the paid features on your account. If you did not intend to cancel and wish to reactivate your subscription, please update your billing information.
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Soaking up support call time with people wanting to know about their credit card and paid features
Damaging Adobe's conversion of month-to-month subscribers to yearly subscribers.
During my phone call to support, I clearly detailed the contents of the email.
Here's what support had to say about these emails: "Don't pay attention to those emails, they are mostly spam". Yep, that's what the support supervisor had to say to me. He said don't pay attention to any email Adobe sends you.
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I've been trying out Adobe Create Cloud on a monthly basis. I quit in the middle of the second month only because I don't need creative software at the moment (95% of my work is programming).
I then got an email from Adobe stating the following:
Since we were unable to bill the payment method on file, your subscription to Creative Cloud has expired and we have deactivated the paid features on your account. If you did not intend to cancel and wish to reactivate your subscription, please update your billing information.
Of course, I was concerned, my account was paid until May 8th. I wanted paid services for the month that I had paid for. So, I called support and they assured me that my account would continue to have paid services until May 8th--despite what the email said.
I run my own business, so I wanted to let Adobe know what was going on. I think it highly likely that I am not the only person to get erroneous emails with false information upon changing their month-to-month subscription status. I figured this email probably just has the wrong content in part of the email--an email template probably got copied and not adequately edited for this specific use case. I also figured this was probably
Soaking up support call time with people wanting to know about their credit card and paid features
Damaging Adobe's conversion of month-to-month subscribers to yearly subscribers.
During my phone call to support, I clearly detailed the contents of the email.
Here's what support had to say about these emails: "Don't pay attention to those emails, they are mostly spam". Yep, that's what the support supervisor had to say to me. He said don't pay attention to any email Adobe sends you.
I figure the right thing to do is for someone at Adobe to open a ticket on the erroneous messages being sent to month-to-month users who change their subscription status. And, since support obviously had no interest in these emails going out, I'm hoping that by posting this message here, that someone who cares will see this and open a ticket to fix these emails.
Or, maybe everyone will learn to do what support suggests--just stop paying attention to Adobe's emails.

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First of all, i would like to say that i USED to be a very happy Verizon customer.
Things started changing when i had to move.
I first tried to use the online move/transfer my service function. But the system did not recognise my new address.
then i proceeded to make 3 seperate calls to the customer service which in the end, still gave me the information that they did not service my new address.
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And my neighbour is staying in the next unit of our duplex.
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Re Wedding
Re LaughingJohn.
Finally managed to get put through to "Priority Care" (who then admitted she was tech help, and put me through to PC!!!!!!) to discuss reimbursement/compensation. I agree with both points how misinformation is given just to get the customer off the phone so that they can take another call to keep the "call waiting" time down. They are so heavily scripted ( not their fault I am sure) that they prattle on with it and don't truly listen to what the issue/problem is. And to have 3 sets of PC Managers deal with it is a joke.
Today they offered me (drumroll please)........... 4 days reimbursement !! which works out at £3:33. I kindly pointed out the WHOLE story again emphasising the;
LIES
INCOMPETENCE
LACK OF CUSTOMER REGARD
THE INABILITY TO CONFIRM AN APPOINTMENT AS 8-1PM OR 1-6PM etc etc
As well as the £85 in lost wages for the 2 afternoons off work.
I then asked him again if that the £3:33 sounds as a fair offer, 25 minutes pass repeating my self over and over again pointing out that BT as the telecommunications company, has been put to shame and contacted more by the customer than Bt contacting the customer.
"I agree with you Mr Bardsley, and seeing as you have had a "not so good" experience (understatement of the year) I am willing to offer you £10 pounds, I am not really meant to sir, but on this one occasion I can"
I told him I was looking for AT LEAST 1 months free Infinity for the hassle (not expecting to get blood out of a stone) and was told "No sir". Can BT admit they dropped the ball and meet me half way then? and give me half price then for nexts months fee?
"because you have called so many times sir and had a little bit of a bad experience (do they think that repeating this I will some how agree that the world is flat?) I can go to half price for you sir"
Not the result I was after, but still a result.
I just don't get how such a large company can get it so devastatingly wrong.

Is there no way to hold the customer service department accountable when give wrong information and charged for it?

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I shouldn't have to "chalk it up". This company, like other companies, should be held accountable for wrong information. We went through all the proper channels to ensure this wouldn't happen. I know this fee gets waived on a regular basis for a multitude of reasons. Moving nonwithstanding, I was told by two different people who had no knowledge that my daughter was moving that she owed nothing. If two different company employees tell me there will be no ETF, I will take them at their word. This should be good enough. What's the point of getting it reactivated if she can't use it where she lives now?

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Given False Information by a Door-to-Door Salesman, and Customer Service Can't Help

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