Was misinformed by sales associate, what to do now?

I had narrowed down my choice to two camcrorders. a canon mini DVD and a canon miniDV. they were essentially the same except the recording format. I spoke with a sales associate and told them that my main form of use would be to record video and then upoload to computer to make blog posting videos.
I wanted to know which one did this the easiest since I am not the most computer literate consumer. I was told by more than one person that the mini DVD was the way to go. so I made my purchase all excited to get home and film my babiesand upload for grandmas to see.
the problem is you cant upload to the computer from the DVD camcorder or from a finalized DVD. SO I was sold the wrong thing! I am so upset. I feel like the sales associate did not listen o what it was that I really needed cause if he had he should have know that you cant upload from a DVD.
What do I do now? Do I return it pay the 15% fee (I would try to get out of that as this was a bad customer service issue) or is there some other way to do what I want to do while still keeping my camera?

Hi dawnna76,
I'm sorry about any misinformation you might have received from the sales associate that helped you with your purchase of your camcorder. It is possible to get videos recorded to a mini DVD onto a computer, but it is not as easy as it would be with videos recorded to miniDV cassette. You need to first make sure the disc is finalized, and then use a program such as Adobe Photoshop Elements to rip the video from the mini DVD to your computer. There are actually many programs that can rip DVD's to a computer, and to find one you could just do a search on the internet for DVD ripper program.
A camcorder that records it's videos to miniDV usually has a firewire output that can be connected directly to the computer and uploads the videos directly to you video editing program. You could go back to the store and exchange the camcorder you purchased, as long as you are still within the 14 day return or exchange period, for the camcorder that records to miniDV tape. Keep in mind that the store could charge you a 15% restocking fee if the camcorder you purchased is not defective. If you need any direct assistance from me just send me a message!
Thanks for posting,
Allan
Community Connector
Best Buy® Corporate
Allan|Senior Social Media Specialist | Best Buy® Corporate
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Why in September when I purchased a through the Edge program with the $5.00 insurance/protection plan (that the sales associate handling the purchase on the phone recommended), is no longer valid?! 2 months after getting the Edge device, I go to make a c

Where is the insurance and original Edge Agreement from September? No one in Verizon knows. I purchased (rented) a Galaxy S4 through the Edge program, with the $5.00 insurance/protection plan (that the sales associate handling the purchase on the phone recommended),which is no longer valid! 2 months after getting the Edge device, I go to make a claim and Asurion will not honor it because I am not covered; however, all the order confirmation receipts emailed and physically sent with the device show the addition of insurance when I signed up for the Edge program. According to Verizon (via live chat with 'Nicole'), this $5 protection plan no longer exists and the order numbers I have on my paperwork (multiple documents) are invalid in the Verizon system. For over a week, I have spent more than 10 hours on the phone, live chat and in the store trying to get some sort of resolution and the customer service reps just put me on hold or promise to "call me back within 30 minutes after they speak to a supervisor" and (surprise!) they never return my call. Or they send me to the store to show proof of my documents, but then those associates cannot help either. Also, the 'Edge Agreement' in my profile has the wrong device (and serial #), wrong payment amounts and no mention of the 'consumer protection plan' on it, which is listed on the order confirmation sent via email and with the actual Edge device on September 23. Obviously, there was some sort of glitch or mistake on Verizon's part, but NO ONE WILL EVEN TRY TO ACCEPT THAT FACT! WHY WON'T ANYONE GET BACK TO ME WITH SOME SORT OF EXPLANATION FOR ANY OF THIS?! Is it typical for Verizon to do away with a service (i.e., $5.00/month protection) and not inform the customer of this? And is it company policy to be as unhelpful as possible to a paying customer who needs assistance when there is cleary something wrong on your end? And finally, am I really suppose to believe that Verizon customer service has no email addresses or fax machines so a customer can send you proof of what is on the receipt you sent and that I have to take more of my time to go to the actual store?! Finally, does anyone at Verizon even read these messages or even give a F@#k about the customer as long as they keep making money?!

RLites22,
I can understand your concern about the insurance you have on the line. I want to make sure that I put a fresh pair of eyes on your account to find out exactly what is going on. I did send you a Direct Message. Can you please respond back to me in the direct message so we can go over the account specifics. I really hope to hear back from you soon.
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Follow us on Twitter @VZWSupport

Complaint against store sales associate

A few days ago I went into an Att store to upgrade to phone. I was greeted by 3 sales associate of which one assisted me. I knew what I wanted so I just told him I was due for an upgrade and wanted a samsung galaxy 6 edge.
But before all that I specifically asked him if my current plan would change since I was grandfathered in with unlimited data which I did not want to lose. He said nothing would change as I am merely upgraded my phone not my plan. I told him if it would change I did not want to upgrade. He reassured me it would not change.
So he went to the back and a new phone for me. He then tells me that since I got a new phone, I had to purchase insurance for the phone and I had no choice in declining. He said I would not be charged for the first month but if I did not want the insurance plan, it was my responsibility to cancel it since there was nothing he could do.
Fast forward two days later when I checked my new bill and service contract online. So my unlimited data was removed and in it's place was some other plan With 3 gigs. I called customer support, which was the friendliest most helpful person. She was able to file a form to try to get my unlimited data back and explained to me about the "optional" insurance plan.
Apparently, the sales associate took it upon himself to lie and change my service contract and add an optional insurance without my consent.
I love Att and I am not speaking badly about your company but I would like to make a formal complaint against the sales representation. How would I do that? I don't want anyone fired but maybe Att can send a secret shopper and see how illegal their employees operate.

I have a similar complaint with a store associate in Indiana. I have been a customer for several years (AT&T Purchased Centennial and I became and AT&T customer (iPhone 3Gs if that helps date the plan) and I have always had 4 mobile phones on my lines. I recently spoke with a store associate about upgrading two of the devices and he proceeded to tell me how much better the new Mobile Share plan is. I have a single phone that is still under contract as I had to remove and add a line to upgrade the phone about a year ago and I told the associate that I was unwilling to sign up for a new plan because I didn't want to pay the $25/month additional access fee and that I would just go purchase two new phones outright from Apple. The store associate GUARANTEED to me that he would waive the additional ($25) monthly access fee if I signed up for at least the 10GB package and got two new devices. I did this and a week later checked online to see the plan updates on my account and did not see the discount so I called the store and spoke to the same associate who said "that won't show up until your next bill." Once my next bill came I had to call again because the discount was still not applied and the associate assured me that he would be speaking with his manager and the corporate office to file the paperwork to get this done but that I should call the customer retention line.Once I called these people they said that they would either revert me to my old plan (which would now be increased in price with two new iPhone 6+ devices) or that they would give me a $20 discount (before my company discount) which due to the structure ends up being only about a $15 discount which leaves me paying an additional $10/month for the next 15 months. I was also told by the "retention team" that they do not stand behind promises made by store employees. This is sad as long-term customer whose family and employees all use AT&T (for now). I get business discounts on Sprint and Verizon as well so I suppose I will start looking at their offers.

Being told one thing online, then told I was misinformed on the phone...

I've been a loyal Verizon Customer for over ten years. I lost my phone recently, so I need a new one & was eligible for an upgrade. I went online & noticed that when I selected new phones unlimited data was no longer included & the new plans would include 2GB of data for $10 more than I was paying for unlimited. So I chatted online with a customer service rep. & was told just to select a new phone & if the plan changed I could call customer service to get it reverted back. I ordered my new phone last night & called today to get my plan changed. I was told I was misinformed by online customer service & telephone customer service could not do what I was told. This is not my problem, as I've screen shotted the conversation I had with Tonya online (see above). Currently, I've cancelled my order for a new phone. As a manager at a hotel I'm well versed in customer service. If a staff member of mine misinforms a client, I either honor what was said regardless or do something to make it up to them. Your telephone support staff did neither. While pleasant & certainly keeping the bottom line of the company in mind, they weren't able to resolve this issue either by doing what was promised, nor by making it up to me for being "misinformed" by one of their co workers. That is terrible customer service. If a genuine attempt is not made to resolve this to my satisfaction, I will be going with another provider. I've been mostly happy with your service, but if that's your idea of customer service I think I'll be better off elsewhere.
>> Chat transcript removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

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Was misinformed by sales associate, what to do now?

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