We just purchased Acrobat Pro XI. Windows is deleting download saying there is a virus. Help?

What can we do to get around this or is there a virus connected with Acrobat?

The one that appeared right when we made the purchase. We've tried the main download and the alternative.

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I just purchased acrobat pro 11 and it won't download. I get this message: Acrobatpro11_dim can't be opened because the identify of the developer cannot be confirmed. Help!

I just purchased acrobat pro 11 and it won't download. I get this message: Acrobatpro11_dim can't be opened because the identify of the developer cannot be confirmed. Help!

Gabbimai please try downloading utilizing a different web browser. If you continue to face difficulties with the download process then I would recommend reviewing Find a download link on Adobe.com.

I have a Macbook Pro. I just purchased Acrobat Pro DC and keep getting an error message when I try to download, saying I need to contact support.

I have a Macbook Pro. I just purchased Acrobat Pro DC and keep getting an error message when I try to download, saying I need to contact support. I've eliminated previous versions of the application because they were US-based versions and I'm now living in Australia. I checked Flash and it seems to be installed correctly. what am I doing wrong?

Hi Laura ,
Could you please elaborate about the issue and also about the error message?
What does it say except contacting the support?
Is it something to do with Licensing and Activation of Acrobat DC?
Also please update us from where are you trying to download Acrobat DC?
I would recommend you to follow these links download Acrobat DC and see if you still face any challenges .
If you want to opt for perpetual ,follow this link .
Download Acrobat products | Standard, Pro | DC, XI, X
And if you wish to subscribe for Acrobat DC .Kindly refer this link .
Download Acrobat DC (Continuous) | Enterprise or VIP
Regards
Sukrit Dhingra

I just purchased Acrobat Pro XI i downloaded the installation file from a different computer because mnes has no internet i click to setup/ install ot says "Acrovat instiller encountered an unexpected failure. please try again. if continues contact dobe

I just purchased Acrobat Pro XI i downloaded the installation file from a different computer because mnes has no internet i click to setup/ install ot says "Acrovat instiller encountered an unexpected failure. please try again. if continues contact dobe support. " how can i install ot to my computer whats going on??

I just purchased Acrobat Pro XI i downloaded the installation file from a different computer because mnes has no internet i click to setup/ install ot says "Acrovat instiller encountered an unexpected failure. please try again. if continues contact dobe support. " how can i install ot to my computer whats going on??

Just purchased Acrobat Standard, but it does not download on Mac. Is there a work around to this?

I purchased Acrobat Standard while on chat with a representative. They never mentioned that it didn't work on Mac. Is there a version that does?

Hello,
You need Acrobat Pro version for Mac. I would suggest to contact contact Support.
Also, I would recommend to see this article- http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l
Regards,
Deepak

I just purchased Acrobat and it says it is not compatible with Windows Vista. Is this true?

I just purchased Acrobat and it says it is not compatible with Windows Vista. Is this true?

Hi joe beischel,
Kindly post this query in Acrobat forums:Acrobat
Regards,
Florence

I have adobe acrobat pro for windows and it is freezing up when I try to convert a word file to pdf... I have tried to get this done six ways from Sunday but it is just not working... help! Chris.

I have adobe acrobat pro for windows and it is freezing up when I try to convert a word file to pdf... I have tried to get this done six ways from Sunday but it is just not working... help! Chris.

It would be helpful to know what version of Acrobat, WORD, and operating system.
Without that info, I would suggest at this point to open your WORD file and then go to the print menu and print to file using the Adobe PDF printer. Open the created file in Distiller and see if you get a PDF. If so, check to see if AcroTray is running in the background.
You say you tried many ways. It would help to know what you tried and what worked or did not work, and at what point the failure occurs.

I can't install the program I just purchased: Acrobat XI Standard

I can't install the program I just purchased: Acrobat XI Standard. When I bring up the installer, it does nothing.

Hi Mountain Matt,
Please make sure that you're logged in as an administrator, and that any antivirus software on your system is disabled. Then, trying downloading Acrobat from Download Acrobat products | Standard, Pro | XI, X, and run the installer.
Please let us know how it goes. If you're still having trouble and need additional help, it will be very helpful to know what version of Windows you're using.
Best,
Sara

I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.

I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.

Hi,
Please refer to the help document below:
Creative Cloud Help | "Renew your subscription" window appears when you launch a Creative Cloud application
Regards,
Sheena

I have a Macbook Pro and have just purchased a GSP hidden objects game. It says on the box that it is compatible and when I try and install it it tells me that installation has been successful. However, it then says that PowerPC games not supported. Help?

I have a Macbook Pro and have just purchased a GSP hidden objects game. It says on the box that it is compatible and when I try and install it it tells me that installation has been successful. However, it then says that PowerPC games not supported. Help?
No game icon appears on my desktop and I don't know what I can do.
Really ****** off as i've not played these games since switching from a windows PC to a Mac and was really excited!! All I want is to be able to play my new game that arrived in the post today. If anyone can help I would be really really grateful....
The game says that it needs Mac OS X 10.3 or higher to run so I don't understand what the problem is or how I can fix it!!

beckyj3,
the last version of Mac OS X which supported running PowerPC apps on Intel Macs was Mac OS X 10.6.8 (Snow Leopard). If you’d like to play this PowerPC game on your Intel MacBook Pro, then you’ll need to install Snow Leopard on it and boot into Snow Leopard. (Note that the last MacBook Pro which natively supported Snow Leopard was the Early 2011 model.)
The game was almost certainly published before Mac OS X 10.7 (Lion) was released, so back then, all versions of “Mac OS X 10.3 or higher” would have supported running that PowerPC game.

I purchased Acrobat Pro in December of 2014 and installed it on my computer. That computer crashed recently and I need to intall it on my new computer. Can someone please tell me the process to do this. Thanking you in advance.

I purchased Acrobat Pro in December of 2014 and installed it on my computer. That computer crashed recently and I need to intall it on my new computer. Can someone please tell me the process to do this? Thanking you in advance for your help. Tony

Install it just as you did before. You should have backed up the download to a CD or backup HD and have the S/N archived with the backup. If you did not backup (please do in the future), you can download from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html unless it was an upgrade (I don't think you can use these files for upgrades).

I just installed Acrobat Pro for Mac. I would like to set it up to go into the regular program home

I just installed Acrobat Pro for Mac. I would like to set it up to go into the regular program home page (just like the windows based) instead of the "getting started" window.

Good day,
Choose Acrobat > Preferences. Click 'General'. Uncheck the 'Show welcome screen' option under Application Startup.
Please let me know if you have any questions.
[moving thread to correct forum]
Kind regards,
David

I just bought Acrobat Pro DC but it won't set up because my computer is running Vista.

I just bought Acrobat Pro DC but it won't set up because my computer is running Vista. What do I do now?

Hey Jack,
I am sorry to inform you that even Acrobat XI is not supported on Windows Vista, please check the system requirements at System requirements | Acrobat family of products—older versions (XI, X, 9)
However if you want to refund or exchange the product please refer to this KB doc. Return, cancel, or exchange an Adobe order
In case if you still experience any issue or have any query please let us know. We will be happy to help you.
Regards,
Aadesh

Just purchased QT Pro

Just purchased QT PRO and have no idea where to put in the registration code. I'm on windows XP, have the latest free QT version. The installation for Pro on the Apple site shows going into Window's Control Panel to access QT. QT does not show up on the control panel (ever), so have no idea where they got that.
Isn't there a way to just open QT and upgrade to Pro within that? Any help from windows users would be appreciated, just want to upgrade to Pro (y'know which I paid for!)
Thanks- cesco7

Open QuickTime Player. Click the Edit menu and you should see an option to "Register". This will open the QuickTime Control Panel where you can copy/paste (from the email confirmation) the name and serial.

I just purchased acrobat xi standard and during installation it said it did not install and that's it. what next????

I just purchased acrobat xi standard and during installation it said it did not install and that's all. what's next???

Hi smetanka,
Are you installing on Mac OS or Windows, and what version of the operating system are you using? Did you have a previous version of Acrobat on your system?
Best,
Sara

We just purchased Acrobat Pro XI. Windows is deleting download saying there is a virus. Help?

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