Web Analysis in 9.3.x throws a blank grey screen

All,
When I launch Hyperion Web Analysis I am prompted about requiring an older version of Java. I see the splash screen and the popup starts that normally takes me to the Web Analysis client. However, at this point I get a blank grey screen with no buttons, splash, etc. We have tried starting and stopping the Web Analysis service, and also power cycled all 3 boxes (the other using Shared Services, etc) and made sure the services come back up in the correct order. Workspace seems to work fine, as does financial reporting, but the Web Analysis applet is completely blank. I have found a (very) few recommendations on the web, but none seem to help. I have a ticket in, and they told me to remove the Java installed, run it again, and let it install which also did nothing. I am out of ideas...please help.

Hi,
Do you also have SSL enabled? That really sucks, at times. I believe- you must've got to see the famous- *"Client not inited"* error at the bottom-left hand corner(i.e. on Status bar) of the main browser window. Correct?
In any case, visit this Applet Web analysis client notinited . It might help you in a way!!!
- Natesh

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Hi,
I recently installed Hyperion BI+ in my server and I'm trying to do some reports in Web Analyzer.
My installation and configuration went successfull.
I can open FR, IR ..
I'm trying to open WorkSpace and Web Analysis...
both are not working...
When Im trying to open web analysis using the below URL Im getting error..
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Hi,
Regarding Web Analysis- I believe- It's a problem of JRE.
- Just remove/uninstall the JRE from your Currently installed Programs. You may want to reboot the m/c
- Open Web Analysis Studio in the Web browser. Now, since it can't find JRE, it'll set up the relevant JRE for you & you may continue using Web Analysis.
- Please note- Unless you've changed to a different one during configuration, Web Analysis operates on 16000 port.
Check the following regarding Workspace-
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Web Analysis 9.3.1: Error occured while opening document. Document ID = {0}

Hi Experts,
I am having an issue while opening a web analysis dashboard report. When I try opening it, web analysis runs for about 15 mins & then throws following error:
Error occured while opening document. Document ID = {0}
The report opens with its header having company log & two buttons, but data grid remains empty.
The source of Grid is Essbase. The tunning parameters in Essbase.cfg file are in place.
Could anyone please through more observation on this issue. Let me know if any further information is needed!.
Kindly suggest me any way to resolve it.
Thanks,
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The isapi (if you use one) timeout setting might be smaller than the time essbase needs to retrieve te information.
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Hi,
I am using the following URL to access Web Analysis http://testdb.xxx.xxx.xx:19000/WebAnalysis/WebAnalysis.jsp. But it throws up the following error -
"*Service Temporarily Unavailable, the server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.*"
FYI
1. I'm using EPM 11.1.1.3 on Linux Server (Tikanga)
2. Planning, Shared Services, Workspace, Essbase etc. are working fine. The problem is only with Web Analysis. However, even Web Analysis was working fine in the not-so-distant past.
I have tried stopping and starting the Web Analysis service but that doesn't seem to help.
Any ideas would be appreciated.
Thanks & Cheers,
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Just to add to my first post, i am facing the following issues:
1. When I restart the Web Analysis service
[hypappl@testdb bin]$ cd /oracle/hyp/app/deployments/Tomcat5/bin
[hypappl@testdb bin]$ ./startWebAnalysis.sh restart
WARNING: Access to a frame buffer device, or virtual frame buffer device
is required for chart rendering. DISPLAY is not currently set.
Please modify /oracle/hyp/app/deployments/Tomcat5/bin/setCustomParamsWebAnalysis.sh.
WARNING: Access to a frame buffer device, or virtual frame buffer device
is required for chart rendering. DISPLAY is not currently set.
Please modify /oracle/hyp/app/deployments/Tomcat5/bin/setCustomParamsWebAnalysis.sh.
WARNING: Access to a frame buffer device, or virtual frame buffer device
is required for chart rendering. DISPLAY is not currently set.
Please modify /oracle/hyp/app/deployments/Tomcat5/bin/setCustomParamsWebAnalysis.sh.
Using CATALINA_BASE: /oracle/hyp/app/deployments/Tomcat5/WebAnalysis
Using CATALINA_HOME: /oracle/hyp/app/common/appServers/Tomcat/5.5.17
Using CATALINA_TMPDIR: /oracle/hyp/app/deployments/Tomcat5/WebAnalysis/temp
Using JRE_HOME: /oracle/hyp/app/common/JRE/Sun/1.5.0
2. When I start service from biplus folder
[hypappl@testdb bin]$ cd /oracle/hyp/app/products/biplus/bin
[hypappl@testdb bin]$ ./start.sh restart
WARNING: Access to a frame buffer device, or virtual frame buffer device
is required for chart rendering. DISPLAY is not currently set.
WARNING: Access to a frame buffer device, or virtual frame buffer device
Please modify /oracle/hyp/app/deployments/Tomcat5/bin/setCustomParamsFinancialReporting.sh.
is required for chart rendering. DISPLAY is not currently set.
Please modify /oracle/hyp/app/deployments/Tomcat5/bin/setCustomParamsWebAnalysis.sh.
WARNING: Access to a frame buffer device, or virtual frame buffer device
is required for chart rendering. DISPLAY is not currently set.
Please modify /oracle/hyp/app/deployments/Tomcat5/bin/setCustomParamsWebAnalysis.sh.
3. When I run the setCustomParamsWebAnalysis.sh
[hypappl@testdb bin]$ ./setCustomParamsWebAnalysis.sh
WARNING: Access to a frame buffer device, or virtual frame buffer device
is required for chart rendering. DISPLAY is not currently set.
Please modify .
WARNING: Access to a frame buffer device, or virtual frame buffer device
is required for chart rendering. DISPLAY is not currently set.
Please modify .
WARNING: Access to a frame buffer device, or virtual frame buffer device
is required for chart rendering. DISPLAY is not currently set.
Please modify .
4. And finally, when I try to open Web Analysis reports from Workspace -> Explore, I get the below error
Required application module analyzer.reportview is not configured. Please contact your administrator.
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I am new to Hyperion Web Analysis, Could anyone help me out, whether its possible to create report with two databases for eg: OLAP(ESSBASE) and relational.
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Hi kishore,
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5) SAP BW
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Prasad

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Hi Natesh,
Thanks for your reply to my query posted in this forum. Please find my inline answers between asterisk to your questions:
Whatz the source of your Grid? Relational SQL Query (OR) A spreadsheet with Essbase database connection file?
* Yes, the source is Essbase.*
If source is Essbase, it seems- Outline might've got altered when you're trying to refresh the report.
* The outline was in tandem when we tried running this report in WebAnalysis. This outline & WebAnalysis report which is in Dev Server is a replica of the one in Test Server where it runs fine. *
If source is based on a Relational SQL query, chances are that- Query is no longer valid.
* NA as this statement is NOT applicable to our source.*
If it's Essbase, it's also likely that- It ran out of time while fetching the data from Essbase. You may try playing around with the parameters in Essbase.cfg file.
* This might be one of the causes, but I double checked the all the tunning parameters in Essbase.cfg file in place.*
Could you please through more observation on this issue. Let me know if any further information is needed!.
Thanks for your time.
Regards,
Krishan
Edited by: user10475612 on Nov 8, 2009 1:07 PM
Edited by: user10475612 on Nov 8, 2009 1:09 PM
Edited by: user10475612 on Nov 8, 2009 1:12 PM

Unable to open web analysis reports through workspace

Hi,
I am connecting web analysis with MSSQL server 2000 and generating reports. I am using essbase 9.3.1 version.
But my problem now is that I can just open these reports from web analysis studio and cannot open them from workspace. In workspace, if I right click on the report and open it from web analysis studio it does open. But it does not open by double clicking the report in workspace. It just shows a blank report on just parts of the report.
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Thanks in advance,
John

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Web Analysis Version
Server Information
Version: 11.1.1.0.0.724
Class Version: Java HotSpot(TM) Server VM
VM Version: Java HotSpot(TM) Server VM
VM Vendor: Sun Microsystems Inc.
Java Vendor: Sun Microsystems Inc.
Java Version: 1.5.0_11
OS Name: Windows 2003
OS Version: 5.2
Total Memory: 66519040
Free Memory: 22975320
Locale: English (United States)
Client Information
Version: 11.1.1.0.0.724
Class Version: Java HotSpot(TM) Client VM
VM Version: Java HotSpot(TM) Client VM
VM Vendor: Sun Microsystems Inc.
Java Vendor: Sun Microsystems Inc.
Java Version: 1.5.0_12
OS Name: Windows 2003
OS Version: 5.2
Total Memory: 34766848
Free Memory: 10688504
Locale: English (United States)

Hi Ian,
Thanks for the advise but I have looked into your possible solution and referred to the Web Analysis user guide. I have a number of reports and when selecting the Design for HTML option - a number of objects are valid and should be displayed in the workspace.
After creating reports from scratch - with valid objects - the problem still persists.
Unfortunately, I don't think this provides a solution to the problem.
Cheers
G

Web Analysis in 9.3.x throws a blank grey screen

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