Web-Based Notification Create?

I've seen in a few presentations that our customers can access the creation of service desk notifications online, how do I activate this feature and how will our customers access it?
Thanks,
Gill

Hi Gill,
you have to activate the Workcenter in SICF or in SPRO. You get the Workcenter-URL by the corresponding service.
Please have a look at the VAR area in Support Portal. There are any Documents from How to administer Work Center for your Key Users to Operation Manual and so on.
Manuel

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