Web Services problem - Connection error. Check Internet connection. - 1102w

Hello!
When i try to enable Web Services Setup i get "Connection error. Check Internet connection." error message. I tried to do manual and automatic IP Address Configuration.
Picture:
If you have any idea what should i do, please help me!
Thank you!
Benyke

I did the firmware update utility. Says my firmware is up to date. Still get error.

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P1102w cannot enable "HP WEB SERVICES" for sprintConnection error" check

I have a new printer which works fine for wifi printing but I'd like to use web printing which I beleive is called eprint.
I printed the configuration page and my firmware is 20120814
I cannot see were my printers email address is.
I navigated to the printers url and clicked on the tab "hp web services" and clicked on the green button enable but I keep getting the following error message.
"connection error: check internet connection"
From the router I can see that both the laptop and printer are on the same network 192.168.0.??
Can you please advise I suspect I have a fault on the printer but cannot be certain what can I do, I have updated the software on my mac which is running mavericks 10.9.2 , I've even hit the update software and there is no further updates available whch should mean I have the latest software and firmware for the printer.
Please advise how I may overcome the error when there clearly is no network issue as I can get to the printer to print and go to its web pages without any issues at all?

Hi paz_egap,
Thank you for the thorough response, I appreciate it.
Since you have set a static ip with manual DNS servers and you are still cannot enabled the web services is the firmware up-to-date on the printer. Please follow the steps in Getting the Firmware and Product Updates. Once the firmware is current and the printer still has its manual ip address and manual DNS servers you should be okay to enabled the web services on the printer.
If you are still having an issue after completing the above please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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I am trying to setup the eprint service to work on my printer. When I try to enable web-service on my printer, it returns an error message saying, there is no internet connection.
I have updated the firmware as specified thru eprnt support, and still the same error.

Hi @wokst2,
Welcome to the HP Support Forums. I see that you are getting a connection error message when trying to enable the web services on your Laserjet CP1025nw printer.
Please set a static IP and manual DNS servers for the printer. The steps can be found in the Printer Does Not Maintain Wireless Connection document. For the DNS servers please use 8.8.8.8 for the Manual DNS Sever and 8.8.4.4 for the Alternate Preferred DNS Server. These are Google’s DNS servers.
Please let me know how it goes.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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"Connection error. Check Internet connection." when trying to Enable Web Services on HP 1606dn

Error message "Connection error. Check Internet connection." when trying to Enable Web Services on HP Laserjet 1606dn.
Operating system: Windows 7
Thanks for helping,
Howard
UPDATE 21-7-13: After upgrading the firmware to the lastest version, I could enable web services. Big help was this video: http://www.youtube.com/watch?v=Q5gpIGZXDXw
This question was solved.
View Solution.

Hi,
Please try the following.
1. Open an internet browser type printer's IP address.
2. Should bring you to the printer's status page.
3. Select the networking tab at the top.
4. Left hand side select IPv4 under wireless.
5. Under DNS address Configuration select Manual DNS Server.
6. For Preferred enter 8.8.8.8
7. For Alternate enter 8.8.4.4
8. Select apply. You might get a warning saying this could interrupt connection that's fine.
9. Turn printer off for about 30 seconds then try again.
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

HP Web Services Setup - Connection error. Check Internet connection.

I am trying to enable HP Web Services but Connection error. Check Internet connection. .
I use static ip with Preferred DNS Address: 8.8.8.8 and 8.8.4.4 and it does not work.
I changed to DHCP also it does not work.
I have a ZTE home modem router connected to the printer.
This question was solved.
View Solution.

Hi MaBek,
Can you check if your printers IP address is valid.
If you have a laptop or PC connected to the same network, open a browser and type the IP address in the address bar and hit enter.
This should open a Embedded web Server page if the IP address is valid.
Here you can navigate to Web Services tab and click on enable to enable web services.
Regards,
Oliver
"Although I work for HP, I'm speaking for myself and not on behalf of HP"--Please mark the post that solves your problem as "Accepted Solution"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

Cannot enable ePrint Web Services - get internet connection error for HP LaserJet 1102W

I have a HP laptop running Windows 7 Professional 64 bit. We just changed over to Comcast internet service from AT&T where my HP LaserJet 1102W was set up for ePrint. After several hours, I was finally able to add the 1102W printer to the Comcast network, access the Embedded Web Server tool and print wirelessly but I cannot set up ePrint. I have deleted the printer but cannot get it to connect to Web Services. I keep on getting: Connection Error. Check Internet Connection but again, I can print wirelessly successfully to the printer but would like to be able to set it back up for ePrint. My Comcast router is an Arris TG862.
I have updated the firmware and used the HP Print and Scan Doctor tool but still am not able to get the ePrint Web Services to connect. Here is the information from the Networking page of the EWS:
IPv4 Configuration
Warning: A change in the IP Address will result in loss of connectivity to the browser.
IP Configured By: DHCP
Host Name: NPIC968F8
Domain Name: hsd1.tn.comcast.net.
IP Address Configuration
X Automatic IP Manual IP
X DHCP
BootP
X AutoIP
Manual IP Address:10.0.0.89
IP Subnet Mask: 255.255.255.0
Manual Default Gateway: 10.0.0.0
DNS Address Configuration
Preferred DNS Address: 75.75.75.75
Alternate DNS Address: 75.75.76.76
WINS Address Configuration
X Automatic WINS Server
Manual WINS Server
Manual Preferred WINS Server: 0.0.0.0
Here is my ipconfig information:
Wireless LAN adapter Wireless Network Connection:
   Connection-specific DNS Suffix . : hsd1.tn.comcast.net.
   Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1000
   Physical Address. . . . . . . . . : 8C-A9-82-A3-F9-5E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c57:eb2b:5144:2ea5%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.0.3(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, March 29, 2013 1:24:52 PM
   Lease Expires . . . . . . . . . . : Saturday, April 06, 2013 11:09:24 AM
   Default Gateway . . . . . . . . . : 10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 378317186
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-CE-4E-8C-10-1F-74-11-22-71
   DNS Servers . . . . . . . . . . . : 75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled
There appears to be a known issue with the Arris TG862 router and supposedly a new firmware is to be released soon but just checking to see if anyone has been able to resolve this issue.
Thank you!

Hi Surf1981,
I understand that you're not able to enable web services on your printer. I would try steps listed below.
1. Open an internet browser type printer's IP address.
2. Should bring you to the printer's status page.
3. Select networking tab at the top.
4. Left hand side select Network Identification.
5. Under DNS address Configuration select Manual DNS Server.
6. For Preferred enter 8.8.8.8
7. For Alternate enter 8.8.4.4
8. Select apply. You might get a warning saying this could interrupt connection that's fine.
9. Turn printer off for about 30 seconds then try again.
**If you find this helpful or want to say thanks make sure to click the white star under my name to give me Kudos. **

Help! Getting "Connection error Check connection" when trying to enable HP Web Services on M1536DNF

Can anyone tell me what I need to do in order to enable HP Web Services on HP LaserJet Pro M1536DNF model? Everything works fine and shows it's connected to the network but I cannot enable HP Web Services. It says "Connection error Check connection" I've tried restarting everything; network, printer, computer. I've also updated firmware to latest version as well.

Hi snapry,
Welcome to the HP Support forums. I understand that you are getting an unable to connect message when trying to enable the web services for your Laserjet CP1025nw printer.
Please set a manual IP address and manual DNS servers for the printer. The instructions can be found in the document Printer Does Not Maintain Wireless Connection. There is a Windows section and a Mac section. In the Windows section you will find the instructions in the sub-section titled “Solution three: Assign the printer a static IP address”. For Mac the applicable sub-section is titled “Solution two: Assign the printer a static IP address”. When entering the information for the Manual Preferred DNS server please use 8.8.8.8 and for the Alternate Preferred DNS server please use 8.8.4.4. These are Google’s DNS servers.
After setting the manual IP address and manual DNS servers, you should have no problems enabling the web services.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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Product Name: HP LaserJet M1536dnf MFP Formatter Number: P932T2L Serial Number: CNC9C7WB2W Service ID: 21270 Firmware Date: 20110405 Disable Fax: No Telecom Version: 04-015-001 Location: USA ADF Installed: Yes Max Monochrome Print Quality: FastRes 1200 Controller Number: 52 Duplexer Version: 0 Device Description: HP LaserJet M1536dnf MFP Language: English Asset Number: 153 Company Name: Contact Person: Device Location: warehouse Product Security: Off Quiet Mode: Off
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Web Services problem - Connection error. Check Internet connection. - 1102w

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